Today I went in to check on the status of my repair which had been sent back to have it re-work ed, they were two younger man and one older man sitting there and when I asked about the status of my ring, the older gentleman, John, told me that it was going to take a month to come back I told him that that is not what I was told in he said he did not care what I was told that it was going to be gone a month. I've then told him that I had spoken and left my ring with the manager and that I was told it would not be a month, his reply to me was in a very condescending tone " I don't care what Gina told you " i even told him that she had called the district manager while I was in the store to confirm with him and he again told me " I don't care who she called it is going to be a month "' now outside of arguing with a customer and being condescending he not only disrespected the manager and the district manager by stating out loud he did not care about what either one of them said he did so in front of two other employees that were sitting there . His tone was very harsh and he was not going to have somebody telling him different and he was going to make sure that he had the final say . I finally gave up and said that's fine I will just call and discuss it with somebody else and he kept being rude and told me he did not care who I called, and as I was walking away I turned around in time to see him wave his hand in the air as if he was shooing a fly away and told me " go on and get your ass out of here ".( yes, those exact words) The disrespect that was given to me or for checking on my ring ( which by the way has stones in it that belonged to my now deceased mother in law) was so appalling and angering, that I honestly had to stop myself from turning around and going back into the store. I work for a competitor Jewelry company and have heard customers Stories of how they are treated in that store when they come over to mine, But never experienced until today, I send some of my customers over there if we cannot help them but I assure you I will send nobody else over to that store and I myself will never use them for anything. I will pay out-of-pocket to have work done before I set foot back in there if that is the way employees are allowed to treat customers and especially in front of other employees. I can only wonder how much more business is this man going to be allowed to run off and how many more people is he going to be allowed to disrespect. I am still furious over this whole incident especially because customers are the reason behind him even having a job, in this happen mid afternoon . read more