Overall negative experience. I would not recommend.
Anyone wanting more details can PM me.
Update:
I don't like leaving negative reviews but feel the need to respond to Carl's comments.
At 11 am, we made a 5 pm appointment and I gave Carl my address. At 5:11 pm, he had not arrived, so I logged back into Yelp to message him and saw that at 3 pm he messaged me to ask for my apt number, and then said he refuses to go to a job without an apt number. I messaged back with my apt number and he replied that it would take another 30 min to arrive and asked if I still wanted him to come. He arrived at 5:45 pm.
I had already taken the paper mounting template provided by LG and carefully measured how high above the fireplace the TV should be and taped the template there. I did this after watching the official LG installation video. This TV comes with its own mount because it is a flush mount TV and requires very specific mounting techniques.
Carl insisted that he didn't need the template or to read the instructions and mocked me for watching "a random YouTube video". He then tried to measure where to place the mount by hand, without using the template. He struggled with this and ended up placing the TV too low to the mantelpiece and 3-5 inches lower than where I had measured it. When I asked him to double check, he became visibly irritated. After measuring again, he agreed to raise the position by a few inches -- grudgingly
Then I asked him to measure the width of the mantlepiece to find the center position, which he was reluctant to do - becoming even more irritated. He grudgingly measured it and it was 72 inches wide. He then stepped away from the wall and got out his phone and turned his back to me. I couldn't help noticing that he was using a calculator to divide 72 by 2. Anyone who needs a calculator to divide 72 by 2 should be using the provided template and NOT trying to measure where to place the mount in his head.
He then started to drill the first hole. After a few minutes of drilling with what was visibly a dull drill bit, he switched his drill to hammer drill mode. But it still took a very long time to drill one hole and he was using so much force on the drill that drill bit shifted and started wobbling. He kept drilling and I could see that the hole was getting wider instead of deeper because of the wobbling and I worried that it would end up too large to safely hold the wall screw anchor. After struggling for another 10 minutes to drill one hole with this worn out drill bit, I asked if he had a new drill bit. I even tried to see if I had a new one in the correct size, which I did not. It was now 6:40 pm so I suggested we reschedule to Monday, because he did not have a new drill bit with him and I worried that the noise from the prolonged hammer drilling would disturb my neighbors.
Rather than agree to complete the job another day, he then insisted we only use two screws instead of the six screws that were provided by LG. And that he only needed a few more minutes to drill a second hole. This is a 65" 64 pound TV. I was not comfortable using only the two diagonal screws that Carl suggested. This was also an extendable wall mount. As the mount is extended, the effective lever arm length increases and the forces felt at the screw heads and mounting plate are multiplied and can reach hundreds of pounds. That is a recipe for failure of the screws or bending of the plate. It's a safety issue. If the manufacturer provides 6 screws, I don't think you should improvise and use only 2 because you're in a rush. Do the job right, or don't do it at all.
I asked Carl again to reschedule to Monday and he started packing up his tools - obviously angry. Later that night be sent me an unsolicited, angry message via Yelp and it was clear he wasn't coming back to finish the job.
Carl says he wears this review as a badge of honor against the elitists out there. Is it elitist to watch the LG installation video and use the wall mounting paper template and read the instructions? If a person cannot do simple arithmetic in their head (dividing 72 in half), they should not be ignoring the provided template and trying to do their own improvised measurements. Carl should have come to the job with a sharp drill bit. More importantly, he should not skimp and use just 2 screws instead of the 6 provided just because they're in a rush and don't have the proper tools. I am not an elitist, but I want the TV mounted in the correct position, with the wall anchors not loosely placed into ovalized holes, and not with less than the number of screws recommended by the manufacturer. read more