This place is horrible! My husband and I went there around 2-3pm and it was dead. The host sat us down and told us the waitress would serve us momentarily. We waited 15 minutes and no one even asked us if we wanted something to drink. The waitress passed us by many times but just ignored us and served this one table instead. We finally got up and left! I will never recommend this restaurant to anyone. If the service is this bad I cannot imagine the food!??? read more

The place is pretty enough, but the waitresses take their sweet time come to take your order. The food is average, nothing spectacular. Go with friends so you won't be bored while you wait for service. read more

This place is very nice and clean staff very friendly and welcoming this is my second time here and it good

Where do I begin? This was my first time visiting Turtle Jacks, so I went with an open mind. I was attending for a Birthday Dinner. There were around 40 people attending the dinner. We were placed in a section to ourselves but was not realistic as it was extremely hard for people to pass through the small isle. The server came over, didn't introduce herself and started off by taking drink orders. She couldn't make it through the isle so she had to yell to each individual to place their drink and food order. I found it weird that she didn't tell us her name, promo's, suggestions for menu items- nothing and that she was the only one serving such a large group (around 40). We were waiting a little over an hour and a half just to get our order. The server came back and announced that for everyone who ordered Salmon- its sold out. We had to keep on asking for refills and had to remind her several times that we requested refills. Finally, the food came out and I was even more disappointed! I got my dinner and the ribs were burnt (black), the salad was saggy and I asked for NO croutons and got soft croutons! I was surprised that the chef actually sent that out. My boyfriend ordered a steak dinner- medium well and it was overly well done (no trace of pink- just brown) and very dry! We sent the food back to the kitchen only for the server to come back and say, they are sold out of ribs for the night and if I wanted to order something else. At that point I told the server no, only because it was already late and we waited long enough for our dinners to come out. There was another gentle man at my table who also ordered steak and it was not medium rare as he ordered. Then my daughter said ewww Mommy, there's hair in my food! At that point I was upset because not only did we wait so long for our orders, it was burnt, saggy, dry and now HAIR!? The server came back and said she could hardly see the hair, then when we showed her and she herself said eww and took back the plate. She came out and said she feels really bad and asked me if I wanted free dessert- I told her no thank you. Then a child sitting at my table asked if they sold brownies- server said yes, and the child asked to order that but to please make sure there was no hair in the brownie. The server then came back with the brownie and ice cream and told the child not too worry as she put EXTRA hair in it for her. I'm sorry but I DO NOT find that funny at all, neither did anyone at the table. I never ever experienced something like this at a restaurant before and I never ever want to. I would rate this experience a -10 out of 10. read more

Hit me if I come back...I had the misfortune of revisiting this place twice... And twice left regretting money spent and calorie wasted (and I'm not even health conscious). Overall, wait staff are friendly and fast, but little can be done to help the food situation. Food was almost unbearably bad and yet the price charged seems unjustifiable. The burgers are dry and greasy...barely anything memorable except to sense of regret that I passed on getting Macdonald's earlier in the evening. The pasta was tiringly average yet once again, they decide to charge gourmet prices. Same goes with most things on their menu. Memorable was their French onion soup... And not in a good way. It was lukewarm with the taste of artificial broth and lack the taste onion and mushy floating bits sporting a nasty questionable indistinguishable cheese mess (at least I hope it was cheese), hardly appetizing. I will not be back, at least not by choice. read more

I just left this place and usually when I come here, I get the fish tacos... It's like the only thing I like on the menu, at this franchise. Anyway, I didn't get any fish tacos, but I'll tell you what I got! I got a Sunset Sangria with the warm fudge brownie and caramel chocolate sauce with whip cream. Yup. That's all I got, I was craving for something sweet and I came back from walking on the trail, so I wanted something sweet and simple to satisfy my cravings and I did! It was pretty decent... the bartender who fixed my drink... knew what she was doing, I enjoyed my drink and would proudly order it Again. The waitresses are a bit slow and were more focused on the crowd but did come around and asked how everything was going, so that was decent enough read more

I've been to this location twice and hated it both times! Will not be coming back unless I have no choice if its for someone's bday or something. The dishes I tried were not that good. Service was not good either. Service was slow in more ways then one! I'm not one to go on about poor service in a review but when it's really bad and multiple times, I feel like I should say something. I went once with my family and once with a big group of friends....I mean how can you miss us?! Slowwww service! One of my friends asked for a Caesar and the waitress brought back a Caesar salad but it was the drink she wanted lol. We all had our main meal already in front of us and were almost done. She would have ordered it at beginning as an app if that's what she wanted and would have said "caesar salad." My drink wasn't made good (rye & 7) and i love that drink but couldn't enjoy it! When I went with my family, I had a pop. The waitress brought out another one. When I told her "oh I didn't ask for another one," she replied, "but that's what we do." I told her not only did I not ask for another one but my drink I already have is still full! Best part was my parents whose pops were almost done, she never brought them another one, just me....lol! She didn't seem to understand. My dad ordered baked potato with his wings (that's what he wanted). Wings were good he said, but baked potato was cold so butter was not going to melt on. She never came by to see how our meal was. Now for the biggie!...Also while with my family, a person (male) who worked there, (think he was a manager) cause he was going up to different tables, all but ours! (you tend to have a lot to look at, cause you have time on your hands waiting for food, due to slow service.) Happened to notice that he was going up to tables where ppl were of Indian/Pakistan descent, like himself. Not once did he come up to our table! Not impressed! read more

One of my favourite restaurants. I eat here often. The price is fair. The service is usually top notch. The food is excellent.

We went to the lounge as we had arranged to meet a bunch of friends to watch Andy Roddick's last tennis match at the US Open, but when we got there the manager refused to put on the sound. He said he only puts the sports sound on for things he thinks important, like an NHL game. There were only a couple of people in the lounge, so I don't see why he was so unco-operative. It couldn't be a family area, as there was loud rap music drowning conversation. We had to text all our friends to meet somewhere else where sports were allowed, and so we only stayed one drink. Obviously, not a place looking to have some friends have a few drinks. read more

Food was very mediocre but thankfully we had a great server who made the experience amazing. Thanks Chris!!!

I've come to this location quite a few times and have always been impressed with the food and the service. The staff are always very friendly and seem very personable and happy to be doing what they are doing. The food selection is very good, there is always something there for everyone including vegetarians. The ambiance and decor is very nice and something greatly needed in this area. A very great place. Will definitely be back. read more

Great service. I had the pad thai: dont get it! Tiny portion, mixture of sweet flavors that shouldnt be in there, no peanut flavor, and the tofu tasted like weird cheese. Their brownie dessert is great for sharing! read more

I was vaguely familiar with the area so called on our way in and asked if they were located north or south of Bovaird. The girl who answered the phone's exact words were "I couldn't tell you that" in a confused voice and didn't offer to ask someone else or provide any other information. Great start. I guess we should've come here at a busier time, arrived for a late lunch. The place was all but empty, I think another couple may have been in the bar area so was a little weird being the only people in this huge restaurant. Our waitress was a little space-y and had difficulty explaining any basic questions we had about the menu. Also, there seems to be some sort of issue with the lights. They were flickering so bad that we had to move ourselves to another booth away from the "strobe" lights before I had a seizure. The food was just ok, almost completely cold by the time it arrived which is weird since we were the only ones in the place! The portions were absolutely tiny for the price. Overall not horrible but I won't be back unless its forced upon me. read more

Arrived with a semi large party of 10, took a VERY LONG time to get our drinks and finally ordered our food, took over 32 mins as my little sister was keeping count! Half the table ordered wings, one person order pad Thai and another a steak, another a seafood pasta and myself chicken and veggies. When dishes finally arrived only few peoples arrived and it is awkward to start eating if the entire table doesn't have their food, my fries was very cold, the steak and potato was bland and gross so that was sent back finally the people who had first gotten their dinners had finished eating the last person got their wing dinner but was missing the fries!!!! Server was very annoyed and very dismissive. Finally after asking for the bill it came about another 20 mins. The manager didn't even come to apologize until we asked to see him. Only giving this a 1 star because food was editable. Would never return back. read more

It is really disappointing to hear the negative reviews of this resteraunt as I've been twice before and actually live across the street, which makes it even harder for me to have to write another negative review. My wife and I and daughter visited last night and by far was one of the worst experiences at a sit down resteraunt ever...Don't get me wrong the food is amazing, that is what will bring me back there again but the service---HORRIBLE. We were served by VISHNAL and honestly I don't know if he was tired or just did not want to be there but my god was the service bad. 1. It took us being seated for at least 15mins before we were offred drinks and than another 20mins before our order was taken, my daughters meal was the first to come out followed by our meals at least 15 mins after. at that time my wife had already pretty much finished her drink and when the food did come there was no upsell offer for a refill. During the meal we were not once asked how the food was or if we were doing okay. Upon completion of our meal at which point we were already frustrated he offered us desert which we declined and accepted an offer for the bill. Paid said bill and left...This morning i realized my daughter was not even offered a toy from the toy chest. SMH. Like I said because the food is GREAT and the atmoshpere is beautiful it will not stop me from going again but hopefully we have a different server the next time. read more