World Wide Luggage and Gifts…read more Went in there knowing exactly what I wanted. I did the research on Amazon, Youtube, and other web sites. I knew the product better than the Asian guy who was working there. As usual, I was offered 10% off to help me along in the sale-process. The bag was $500 from Amazon and I left World Wide Luggage and Gifts with a charge of $476.05 Going with Amazon would have afforded my Prime with Free Returns, but I did my homework online and knew what I wanted as I marched in there. Got me a few bucks off. I'm pretty sure they don't have a refund policy - FYI

Our son is doing a semester abroad..my husband and I went in on a Saturday to purchase more…read moreluggage. I had been to this store 3 years prior and received excellent help on a weekday. The young lady working, tall, young..did not look up from her cellphone. No greeting. We chuckled. We did not purchase anything.

Place was great, excellent selection, clean store. Donna knew like everything about luggages, sizes…read morefor carry-on, etc. Weighed Pros and Cons of soft-sided vs hard-case, went with soft. In stock, walked out with it, could not had been easier. Oh, the price was incredible.

[4.18.16] UPDATE!!! THREE STARS FOR EFFORT!…read more After emailing the business and writing this review, I was contacted by the owner/manager. She apologized, gave me a reason why the repair didn't work and offered to repair the shoes again at no charge. I declined the offer because the shoes got ruined and I'm not going to wear them anymore. Then she called me and offered the free repair, and to reimbursed me the $20. I declined again. But my super amazing boyfriend overheard the conversation and decided to surprise me. He took the shoes back to be glue and get the money back!! :) Unfortunately, she couldn't fix the shoes because of the material. Which is something they could've told me at first, and we could've avoided all this mess. However, I appreciated she took the time to contacted me and to fix the issue. So Three stars for effort! [4.1.16] MINUS FREAKING FIVE STARTS!!!! I brought in my shoes to get the soles glue. I picked them up last Friday (3.25.16) I wore them for the first time,today. And three hours later the soles coming unglued!!!! I haven't even walk more than 20 feet!!!! I also had to clean them up before wearing them, because there was glue all over the top. They charged $20 for "GLUING THE SOLES" and I paid gladly. But The quality of work, or better the lack of, isn't worth $20. This place SUCKS. Their work SUCKS. The people working there SUCK too. And they robbed me, simple as that.

This place is a total ripoff. I took in a suitcase. He repaired the handle (did not replace) and…read morestill charged $40. I only paid $100 for the suitcase brand new. I would have never paid that if I knew. Beware of bringing items here!!

Great job putting new soles on my favorite summer time work boots. Takes about 2 weeks which is…read moreabout average for this type of repair.

Used to get great service here but recently I called to get a cost to have some boots resoled and…read morethe guy that answered spoke only broken English. Spent about a minute on the phone with him trying to explain what I needed done and could not understand what he was saying and he didn't understand that I just needed some boots resoled; so finally just hung up. Is to bad as the previous owner, whom I always dealt with, must have sold the business to someone else.

My friend and I have given this Coach location two chances, and both visits were extremely…read moredisappointing. On our first visit, as we were heading out, a staff member stopped us and acted like we were trying to steal a coach bag-- We walked in with our older Coach bags, and the same staff member who later accused us of stealing had actually seen us come in with them and even complimented them. It was embarrassing and completely uncalled for. We decided to give the store another try, but the second visit wasn't any better. When we simply asked if a bag we were interested in was available in the back preferably one wrapped up and untouched (the one on the floor was scratched up and creased), the associate a white lady we spoke to gave us attitude. Then at checkout, the cashier a tall black lady raised her voice at us just because we said no when she asked if anyone had helped us, and again when we declined to sign up for their program. Giving us attitude and talking to us like we were children telling us if anything breaks they won't do anything about it. Overall, the customer service here has been consistently rude and unprofessional. We love Coach products, but after two negative experiences, we definitely won't be returning to this location.

Big shout out to this location. I bought a cute little purse just before thanksgiving. I've had…read morecoach purses for many years and never had an issue. Well sadly with the bag I bought the hardware on the strap broke making the strap unusable. Well they have a one year warranty on their items. So I brought the bag back they were super helpful. Keep in mind sent up an account with them as I lost my receipt they were able to pull up the info from my purchase from my phone number. They offered me a full refund or said I could pick something else out. As luck would have it they had the same bag, same color so I just exchanged it. I was glad they stood behind their products and the staff was friendly and helpful.

This is probably one of my favorite stores to go to. It is definitely more fun than HomeGoods and…read morethe store is one of the nicest I've been to. Ross is a few stores. Down of Burlington is just a lot nicer. The staff is very friendly and the store is always clean. The bathrooms are locked so if you have little ones, keep that in mind, you have to ask staff to open the door for you. We always find hidden gems here and I highly recommend it.

From the owner: Head to Burlington, the hot spot for summer deals! Summer is here and the hottest savings start…read morenow. Stay on trend this season when shopping for swim, ladies, juniors, plus, kids, and mens. Finish off any look with name-brand beauty, accessories, handbags, or shoes so that you're in style from head-to-toe! Also, don't forget to browse our home section where you can save BIG on décor, outdoor, luggage, and more! Head to store to find deals you can't miss now!

Today, my husband and I celebrated our 13th anniversary and after leaving the resort from…read moreAn awesome weekend, we stopped by Nordstrom Rack to pass some time. We browsed the designer glasses, but despite being clearly interested, no one approached us. Meanwhile, two associates assisted a Korean couple and greeted a white woman. Only when my husband gave one of the associates a stern look did she finally approach us, asking curtly if we wanted to see something. No greeting or friendly demeanor. Given the year is 2025, it's disappointing to experience such microaggressions. Nordstrom Rack, consider hiring staff who provide better customer service at this location.

Got my Ruby Woo Matte lipstick and a pair of Air Force 1's for my toddler for a reasonable price…read more They had a decent selection of designer bags but didn't really have clothing for the ample woman. Was happy that the line wait wasn't too long. The cashiers were getting people out quickly and that's always appreciated

Visited this location today seeking sales advertised in their sales ads. Location a bit off the…read moremain road. Plenty of parking and the store not crowed at all. Could not find what we were looking for and left quickly. Neat store but probably not one will visit again as nothing special there.

I had the worst customer service experience in my life with an employee of the Kohl's store located…read moreat 21245 Signal Hill Plaza, Sterling, Virginia (store # 0295). My wife had purchased clothing items on line with Kohl's. We had to leave town to attend to family business and planned to pick up the items at the store upon our return. My wife received an email from Kohls@tkols.com that stated "Your Self-Pickup order is ready." It further stated that "To avoid cancelation, pick up your order by end of the day on Friday, January 23, 2026." We decided to travel home on Friday, January 23rd so that my wife could pick up the order. My wife called the store from our vehicle (on speaker phone) at 11:16 am to inform that she would pick up the order before the store closed. The individual she spoke with (a female with an Indian accent) told my wife that the order was not in the system. After some back and forth, the Kohl's representative informed that the order was canceled. My wife was stunned and confused because the email clearly stated that the order would not be canceled until the "end of day" on Friday. When my wife asked why was the order canceled when the email stated it would be at the store until the end of the day, the representative became argumentative. She stated that she did not know why it was canceled and would not provide any additional information. My wife really wanted the items she ordered so she asked the representative to look around and see if the order was still in the store for we would come by and pick it up. With this, the representative became combative. She raised her voice and cut my wife off several times. The disrespect was unacceptable. It was so bad that I decided to get on the phone and ask why the order had been canceled and explain to this person what we wanted to do. She raised her voice with me and interrupted me several times. I had to tell her to please let me speak. I finally asked to speak with the manager. Instead of transferring me to a manager, she hung up on me. My wife did not get her order (even after the email said it would be at the store) and we were both insulted. Needless to say, we will never shop at Kohl's again in person or on-line. They have no respect for the customer and customer service is dead. Kohl's has experienced some financial pressure as of late and they making attempts to strengthen their position in the market. Kohl's leadership should know that there is an employee at store # 0295 that is killing their business. Do not shop there. My wife ordered her items from Amazon. They were delivered in two days without insults.