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    Tuff Shed

    3.2 (74 reviews)
    Ultra High-EndSheds & Outdoor Storage
    Closed 9:00 am - 6:00 pm
    Updated 2 weeks ago

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    Our new Tuff Shed.

    Neil Horner was awesome..he assisted to ensure everything was ordered correctly and answered all my questions. The team that installed the shed were on time and completed the job as expected. Great experience. I would recommend them.

    Worked with Neil at Tuff Shed Phoenix. He came out to the property and we discussed shed types. He offered up some color options that would work with our house and property. He researched easements to make sure we didn't build above a utility. The builders were excellent and did quality work. It took a whole day and they were finished. No issues with the install. We did the final walk and I was very impressed with the build quality and the materials used. It's sturdy and I can see it lasting many years. I would not hesitate to recommend Tuff Shed to anyone!

    A. M.

    Great job on the shed. We had an issue with the locks. We set up an appointment and then it was canceled due to the weather. The guys came out anyway. We didn't even realize it till the second guy came out to see how things were going with our shed. Turned out the lock was fixed while we left the day of the first appointment. LOL! We had a good laugh about it. Thanks Tuff Shed, this isn't our first shed by you guys. Hope its the last, we're running out of room.

    Glenn S.

    Extremely satisfied with our new Tuff Shed. Ed Arroyo, the salesperson, was extremely professional; he answered all of my questions and even helped me design the shed and its placement. The shed matches its surrounding perfectly. The installation team was also fabulous. Rocco and his teammate, whose name I never did catch, were very professional, courteous, and communicative. They knocked it out in about 5 hours. I couldn't have asked for anything more; even the price wasn't too bad, especially when you think of all your getting. 5 Stars!!

    I placed an order on February 24th and it was built the following week on March 2nd. Everything leading up to that was great. They were responsive, helpful and answered all of my questions. Everything since the build date has been incredibly frustrating. I contacted several people at Tuff shed now and either didn't get a response or the response was incredibly delayed and they didn't even answer the questions or address the issues. I did not get the floor track vents that I paid for, the builders left nails on the roof, nails strewn around my yard, and even two used razor blades were left in my yard. Thats incredibly concerning given we have dogs. The door to the shed was also not plumb so it wouldn't close properly. Lastly none of the joints on the outside were caulked and the door itself rattled because they drilled the hole too big for the pin to fit in. On top of that they got paint all over the windows on my shed, and it looked terrible. This was shocking to me given I paid $13k for this shed. I've reached out numerous times with a text and I either don't get a response or the response takes several days. I was told that I would get a call from the gentleman that does the warranty work out of Phoenix and finally did but it took a week and a half. There were also sections of the trim that they just missed entirely when painting. Lastly, they didn't give me the tuff shed sign with the serial number on it that is required for the warranty. I fixed all the paint issues myself and picked up all of the nails and razor blades in my yard for obvious reasons. They finally came out to fix the other issues after two weeks but it was one of the worst customer service experiences I have ever had with a company. They never reached out again after the fix was complete and just charged my card for the final payment without any offer to make things right. I guess leaving razor blades in someone's yard is status quo for tuff shed. I know they will tell me to contact ccare@tuffshed.com so they can resolve these issues, but I already have. That's how I got the fixes to finally be complete and sent them three additional emails without a response. While the quality of the shed is nice, would recommend looking elsewhere given the insane hurdles you have to jump through to get the shed you paid for without garbage and dangerous materials left at the build site and a partially finished and sloppily put together shed.

    The finished product?

    Crew left a shed with a huge hole in the roof and poor fitting roof panels on the rest of the roof. No communication from Tuff Shed. After numerous calls and not being able to get thru to Tuff Shed, I called Home Depot. HD put me in contact with someone at Tuff Shed. Thy scheduled to come out on a Monday. I took time off work only to have them cancel at about 1:00pm. Again, no contact from Tuff Shed. I emailed the corporate office and received a call. I was promised the shed would be completed. I have my doubts given my prior experience with Tuff Shed. I thought this would save time and $$. I ordered on October 6, 2021 and it is now January 10, 2022. It has been sitting for a month with a huge hole in the roof. I could have completed a shed by now. I asked they come pick up partially completed shed and provide a refund. Tuff Shed refuses to just collect the shed and provide a refund. Don't expect much communication from Tuff Shed if they leave without completing the shed. Customer service is also difficult to reach.

    Spilled paint

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    Travis Rocha was very helpful and informative. He was patient and explained everything to me. I highly recommend Travis Rocha and Tuff shed!

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    Thank you for taking the time to leave us a review, Jane!

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    Page 1 of 2

    Ask the Community - Tuff Shed

    Review Highlights - Tuff Shed

    From ordering my shed from Ed Arroyo to the installation by two very professional installers was smooth sailing.

    Mentioned in 9 reviews

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    I've taken a few days to submit my review on AZ Shed Movers because I have some mixed feelings…read more First, the receptionist, Lucy, is very sweet and does her best. However, the owner Kyron Koehn appears to be so busy as to be totally unresponsive. He doesn't even seem to get back to his own receptionist, yet he apparently is the only one who can analyze the job and decide on a price quote. I reached out to them on Oct. 28, 2024 and it took until Nov. 13th to finally get a quote. At that point they scheduled me (for an additional expedited fee of $200) for Nov. 20th between 8-11am....They never showed up and never called....When I finally spoke to Lucy, she had to call her boss to find out what happened. Apparently, the truck they were going to bring was in the shop! Lucy was as frustrated as me, but rescheduled me for Dec. 3rd. Now...Brent showed up on time and did an absolutely AMAZING job. He was really nice and even though the job was challenging, he thought through every movement and blew my mind with his skills with the tools he used. The job was to lift my 10x10 Tuff shed up about 6 inches and move it about 20 feet and turn it 90 degrees. But it was TIGHT! I was super impressed. It took about 1.5 hours, but well worth it. In the end I was not charged the extra $200 fee (duh). The bottom line is that this is the only company I was able to find in AZ that was able and willing to do this job. In other words, they seem to be "the only game in town". That said, I highly recommend them, but only if you have a lot of time before you need the job done. And you need to put your Patience Hat on! That's why they lost one star from me, but I would hire them again.

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    Tuff Shed - shedsandoutdoorstorage - Updated May 2026

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