The property mgr Beth said I should contact her directly and she'd always respond. I sent 8…read moremessages. Got a response to one. EJF always says they contacted the vender but never say if they talked to them. They always say that vender will be there asap soon as possible. well is that in an hour? a day? A month? Never receive any further follow up from EJF. They state the vender hasn't responded. We'll get another vender who will respond! There is limited feedback if any from EJF. I sited a request in April 2026. Reminded them several times since then. All I want is some duplicate keys! it's now almost August 2026. I have no status update from Beth at EJF I'm pretty fed up with the lack of management, openness, follow through, degree of detail in all communication, and lack of proper closure.... as management company they should continuously advise as what is the present status and next steps might be and what next steps are recommended. I'm totally down on their ability to do the job and shine at it.

If there was an option for less than 1 star, they would earn it. Poor response during a heat wave…read more 5 days after a service ticket was created - still no service. These guys suck.

As a prospective renter, my experience was very poor. The man who showed me the apartment I was…read moreinterested in was very nice, but didn't know much about the property or me (he was waiting in a different unit than the one I wanted to see because he got mixed up). That would have been fine. But what really annoyed me was the application process. The management is not familiar with more modern ways to verify employment and income (such as third party service) and insisted on unredacted pay stubs - which is much less secure. The interaction as we went back and forth was rude and reminded me of scammers trying to get one to divulge information urgently (because so many people are interested in the apartment!) at the cost of better judgement. In trying to get more information from me they cited their "policies" but being unable to articulate why their policy insists on having the information I didn't want to share (like my pre-tax deductions) This conversation was not with some mid-level employee but what seemed to be the owner. I should hope he could articulate the reasoning behind his own policy! To me, this company clearly orients themselves to customer service of property owners, not renters. Which fair enough, but it doesn't mean I have to like it. To the reader/renter: Don't let these people bully you!

I am very excited to lease with Rent the District. My roommates and I found a beautiful home on…read moretheir site, and from my very first correspondence with Hanna via phone, the communication has been flawless. Prompt responses to emails, quick answers to phone calls, transparent updates throughout the process, and even reassurances to call you back if they are tied up at the moment (and they actually call back as soon as they can!) Since my roommates and I are all out of town at the moment, and unable to tour the property in person prior to signing the lease agreement, Hanna assured me that her assistant Johnny would send me a video tour the following day. And sure enough, the next day - Johnny had a detailed video tour of the home in my inbox. Any question I had about the property, Johnny was able to answer. We so look forward to working with Hanna and her team during the duration of our lease agreement. If the last week is any indication of how our experiences will be as Rent the District tenants, I very much look forward to staying at this property. Hanna and Johnny were both very friendly, and professional. I will recommend Rent the District to any of my friends who look to rent or have property management services in DC. Thank you again!

Just closed on an investment property with Live Love DC, and working with Jessica was fantastic…read morefrom start to finish. She's incredibly knowledgeable about the local market and both residential and investment purchases, and she made the entire search and transaction process feel easy and manageable. Jessica brings a ton of expertise to the table and truly goes to bat for her clients. She found me a great property, negotiated a strong deal, and clearly understood every part of the process from start to finish. I'll absolutely be buying with her again -- she 100% earned my business.

Jessica and her team represented me in my first home purchase. They were helpful, responsive,…read moreknowledgeable, and always made time for me. She continued to follow up with me after closing and answer any questions I had. I felt incredibly supported throughout this entire process. I highly recommend them.

Thank you, Franky and Team!…read more If you are looking for a house in the DMV area, Franky is the perfect agent! HE IS THE PERSON WHO HELP US TO FIND THE HOUSE JUST WITHIN THE 2nd OFFER in NICE AREA! My husband and I met Franky at one of the open houses in Washington DC. At that time, we didn't have any idea about the home-purchasing process. Even Though we searched online, we still got lost since we didn't know what the first step was and what our priority was. Franky helped us to understand the overall process, and encouraged us to think about our future life to set the goal of home-purchasing. Even Though we were not his clients at the moment, he gave us a 1-hour presentation of the whole process with the pamphlet. When we decided to go with Franky, he tried his best for us to find our FIRST HOME with some of our considerations. Since both of us work full-time, he made house-tour appointments or meetings (regarding making offers) after work hours. After our offer was accepted, Franky and his team gave sufficient advice regarding everything, such as locking the mortgage, depositing, final walk through, and the settlement! It took only 6 weeks to move into the new home since we started to look at the house to buy. As you can see my name, I am a foreigner and the whole process seemed overwhelming for me. However, Franky helped my husband and I to relieve the stress by communicating with the selling agent and title company. (Oh, I heard that he speaks English as well as Spanish). If my friend who came from foreign country asks me to recommend any agent, I will recommend FRANKY and his team! I am writing this review in my new, cozy room, where I dreamed about since I immigrated here. I can convince that if you work with Franky, you will never regret.

I had the pleasure of meeting Franky Hoyos to assess our house sale. Franky stood out as offering…read morethe most detail-oriented & analytic pricing recommendation, coupled with an eye for the subjective & aesthetic factors that should also be considered in pricing strategy. Most of all, I was impressed with Franky's work ethic, he puts his heart into representing his clients, which is a rare find in a realtor.

great service handled a small escrow issue very well . would…read moreuse again in a minute. it could have gone south quickly

I recently sold a house in Washington, DC. Avenue was selected by the buyer's broker. I felt they…read morewere excellent. They were knowledgeable, efficient and responsive. I was also very impressed with their technology, which provided an efficient and secure way to finalize and execute documents and also allowed me to have my signature notarized remotely. My highest praise.

Rick was fantastic to work with! Our company hired Visual Impact Photography to photograph our…read moreproperty for a short term listing. He provided a quick response time and was able to photograph the property within 24 hours. He staged the home perfectly and the photographs turned out perfect. I will definitely hire again!

From the owner: Property Listing Photos, Drone Footage, Headshots. 19 years in business. Serving DC, MD and VAread more

Terrible service. Disrespectful to homeowners. They hang up on phone calls and don't answer emails…read more They arrange payments with plumbing companies without confirming with the homeowner what actually happened. When I asked for an explanation for what I'm paying for on the invoice, they didn't give me one. The company didn't either, because they say they were hired by Gordon James, but guess who pays the bill?

11 October 2024 - I hope the company responds so I can revise this review in the future…read more My relationship with Gordon James *was* great for 12 years! As soon as I planned to sell my investment property and was no longer a revenue source for them, the support and willingness to engage with me disappeared. This has created numerous headaches as I plan to sell my rental property. 1) The company accepted a tenant-cleaned property, but still told me they would be charging the tenant for a move-out cleaning. When the tenant complained about the withheld deposit - the company refuses to acknowledge that they told me *in writing* that the $690 cleaning would be charged to the deposit. Now I owe the tenant another $690. 2) The company mailed the keys and garage door openers to my realtor. The package is lost and was not insured by the company. Now they simply suggest filing a "missing package" request and are not willing to accept responsibility for replacing the items that I entrusted to them. 3) Besides from one phone call, all communication is over email, which is creating delays in resolving these issues, leading the former tenant to threaten legal action against me. The company is not taking ownership of any of the issues that were caused by their miscommunication or negligence. Be careful!

Joy and Amanda made the whole experience of closing on our condo sale really pleasant. Due to HOA…read moreproblems, we had to complete the paperwork twice, and each time was easy and streamlined thanks to the folks here. They are warm, fun, and organized. They were very helpful with anxiety due to some last minute delays, and we are super grateful to them for their help. You will definitely get great service and enjoy working with these folks!

Look no further for all of your settlement needs. This is THE place to go to ensure that you are…read morewell taken care of and all of the details are accounted for. Whether you are going about your purchase on your own or with a realtor, you're simply not going to be taken care of any better than they do at Settlement Ink. Joy was true to her namesake...a true JOY to work with and get to know. Her and her entire team were incredibly thorough and truly made us feel like we were valued customers and friends. I cannot recommend Settlement Ink highly enough and will be returning for their services for any settlement needs we may have in the future!

I moved into a condo managed by John Thompson about 3 years ago. At the time I had just come out of…read morea bad living situation and I desperately needed a safe and reliable place to live. I found that. The application process was seamless. I was approved quickly and the transition was smooth. I had my keys and access to the unit quickly. The last few years have been amazing. Whenever anything was broken and we submitted a maintenance request, it was addressed quickly. Nothing remained broken for long. John even came over and replaced the batteries on the smoke detector when I couldn't figure out which one was low and the beeping wouldn't stop. Our microwave broke and I messaged John and it was replaced within a few days. In my experience Scout Properties is a great property management company. They are reliable, responsive, nice human beings. It was a pleasure to have our home manager by this company. John's the best!

When we first started with Scout Properties, things were great. Our first manager, Nick, was…read moreprofessional and easy to reach. But after Victor took over, everything went downhill fast. I'm not sure Victor ever really knew who we were and I can't be sure he ever visited the apartment before things really went to crap. He completely missed a major toilet leak--even after the tenant moved out--which left us with a cumulative $5,773.14 water bill. Then Scout didn't handle the tenant's voucher renewal properly, with no warning to us, which made the tenant move out early and cost us rental income. Even worse, we've now been stuck for several months without a tenant and have had to cover all the turnover costs ourselves. Despite that, Scout still charged their full management fees while barely responding to us. All of a sudden, Scout dropped us as clients (including our neighbors who were clients also), kept the fees, and stopped returning calls. Our next‑door neighbors had the same experience -- and told us their tenant was even offered an apartment at another property managed by Scout. Everything started fine but turned into one expensive, stressful mess. Don't hire Scout Properties unless you want poor communication, big bills, and months of lost rent.

We initially contacted Dan after seeing "COMING SOON ORANGE LINE LIVING" signs outside some of the…read morehomes we lusted after during our house hunt. Upon meeting Dan, his knowledge of the orange-line housing market was very impressive. This guy lives in the neighborhood and certainly knows the comps. In an era of multiple bids, Dan helped us realize that beyond just throwing money at a new home, there are others ways to write a very competitive offer. Additionally, Dan was also able to get us several viewings of townhomes before they came on the market - something I think gave him a huge edge over other realtors in the area. Because of the shortage of inventory (especially townhomes) in Arlington County, this makes all the difference in the world. Dan also offers a "one-percent off" for buyers guarantee (check out his website) which we thought was a great touch. Throughout the whole process, Dan was extremely responsive (which is very important to a first-time home buyer) - even helping us through a mortgage crisis while he was on his honeymoon. In the end, we couldn't be happier with our new home. And we'll certainly be contacting Dan and his team down the road when we start thinking about selling :) BONUS: "Orange-line living open house" sign twirlers by the Clarendon metro. How can you not love that!!??

Thanks to Rachel Morrison and the whole team for everything! Rachel was the ultimate professional,…read moreincredibly responsive and a superb communicator. You can tell she is immensely passionate about her job and making her clients happy. I couldn't imagine having gone through the home buying process with anyone else! Thanks again!