Terrible service. Disrespectful to homeowners. They hang up on phone calls and don't answer emails…read more They arrange payments with plumbing companies without confirming with the homeowner what actually happened. When I asked for an explanation for what I'm paying for on the invoice, they didn't give me one. The company didn't either, because they say they were hired by Gordon James, but guess who pays the bill?

11 October 2024 - I hope the company responds so I can revise this review in the future…read more My relationship with Gordon James *was* great for 12 years! As soon as I planned to sell my investment property and was no longer a revenue source for them, the support and willingness to engage with me disappeared. This has created numerous headaches as I plan to sell my rental property. 1) The company accepted a tenant-cleaned property, but still told me they would be charging the tenant for a move-out cleaning. When the tenant complained about the withheld deposit - the company refuses to acknowledge that they told me *in writing* that the $690 cleaning would be charged to the deposit. Now I owe the tenant another $690. 2) The company mailed the keys and garage door openers to my realtor. The package is lost and was not insured by the company. Now they simply suggest filing a "missing package" request and are not willing to accept responsibility for replacing the items that I entrusted to them. 3) Besides from one phone call, all communication is over email, which is creating delays in resolving these issues, leading the former tenant to threaten legal action against me. The company is not taking ownership of any of the issues that were caused by their miscommunication or negligence. Be careful!

As a prospective renter, my experience was very poor. The man who showed me the apartment I was…read moreinterested in was very nice, but didn't know much about the property or me (he was waiting in a different unit than the one I wanted to see because he got mixed up). That would have been fine. But what really annoyed me was the application process. The management is not familiar with more modern ways to verify employment and income (such as third party service) and insisted on unredacted pay stubs - which is much less secure. The interaction as we went back and forth was rude and reminded me of scammers trying to get one to divulge information urgently (because so many people are interested in the apartment!) at the cost of better judgement. In trying to get more information from me they cited their "policies" but being unable to articulate why their policy insists on having the information I didn't want to share (like my pre-tax deductions) This conversation was not with some mid-level employee but what seemed to be the owner. I should hope he could articulate the reasoning behind his own policy! To me, this company clearly orients themselves to customer service of property owners, not renters. Which fair enough, but it doesn't mean I have to like it. To the reader/renter: Don't let these people bully you!

I am very excited to lease with Rent the District. My roommates and I found a beautiful home on…read moretheir site, and from my very first correspondence with Hanna via phone, the communication has been flawless. Prompt responses to emails, quick answers to phone calls, transparent updates throughout the process, and even reassurances to call you back if they are tied up at the moment (and they actually call back as soon as they can!) Since my roommates and I are all out of town at the moment, and unable to tour the property in person prior to signing the lease agreement, Hanna assured me that her assistant Johnny would send me a video tour the following day. And sure enough, the next day - Johnny had a detailed video tour of the home in my inbox. Any question I had about the property, Johnny was able to answer. We so look forward to working with Hanna and her team during the duration of our lease agreement. If the last week is any indication of how our experiences will be as Rent the District tenants, I very much look forward to staying at this property. Hanna and Johnny were both very friendly, and professional. I will recommend Rent the District to any of my friends who look to rent or have property management services in DC. Thank you again!

EASE manages my condo in DC and does an amazing job. Very communicative and they rarely have any…read moredowntime between tenants. Couldn't be happier with their services.

They are straight rude and money scammers. The terrible communication and responses were…read moreunprofessional. I hoping to get a refund of my application fee. As you see Matt stated I was refunded but I did not receive a refund. Also, I was told the owner moved forward with an applicant but you'll are still taking people's money.

My experience with Capital Park Realty buying a row home in DC, working with Nate, Jackie, and…read moreKatherine, has been beyond expectation. The entire team was extremely responsive and professional. They looked out for my interests and were honest throughout the entire process. Nate was very knowledgeable about the area and the market in the DC area. He knew all the pros and cons of the neighborhoods we were looking at, so it made our decision-making process much easier. I highly recommend Capital Park Realty!

We purchased our home from overseas. John Crisafulli with Capital Park Realty was exceptionally…read morehelpful during my very short window of time in Arlington to view homes. He made an entire day available for me (fortunately that was all we needed, otherwise I am certain he would have further cleared his schedule). As I was in from out of town, he helpfully drove us from home to home, pointing out interesting things about each neighborhood during the journey. He was very responsive - which is invaluable when your buyer is overseas in a timezone 7 hours ahead of yours! We found our forever home through him, but if we need to purchase an investment property in the future, we will definitely return to John!

They built our condo. Not bad. But they didn't connect some underground pipes to the water or sewer…read moresystem. They left exposed pipes under our home, so our bathtub downstairs flooded the crawl space. They seem to have denied responsibility and have continued to ignore requests to repair these pipes and the related damage. Their contractors almost always flake or are late when they even bother to agree to show up. Then, when they arrive, they demur and pretend not to realize the plain issues they see. They're also quite rude. They left a Washington Gas account open at our new address for more than a year and repeatedly refused to call Washington Gas to cancel it. So, my wife had to do it for them instead. All the while, the people in the M Squared offices dismissively claimed they had nothing to do with it. In closing, condo builders like M Squared are a dime a dozen. And other ones might not do shoddy work and treat you poorly. So take a chance with one of them instead.

I know the rental market may be competitive but be seriously warned renting through M squared…read more Usually I give at least a 2 star review but with them trying to screw us over at every turn, it had to be a 1 star. Starting off the list: 1) They allowed our AC/Heat to stay broken in the dead of summer for 5 months. The only reason they fixed it was because we said we were moving out. They said it was our fault, that we didn't change the filters, but we had proof that they were changed. And the technician told them explicitly to replace the blower the first time he came to fix the AC. Luckily we left before it got too cold. 2) The paint they used on the walls was very cheap and cracked very easily. Leading to them taking a large chunk out of our security deposit because they had to double paint. Apparently $3300 is how much it costs to paint 1 floor of a house with cheap paint. 3) They raised our rent $300 at the start of the pandemic before it became illegal. $200 extra for month to month and $100 for an annual rent raise. 4) They offered us the parking space in the back but then took it out from under us to sell the downstairs unit. 5) The house had mice when we first moved in. 3 of them within a month span before we finally found and patched up the hole. But I will say this is common with DC houses so not their fault. Unfortunately they let landlords walk all over their renters and refuse to fix problems. Especially in old houses that are bound to have issues. They use the fact that renters don't want the expenditure of taking action in court so they make every excuse to squeeze you. Absolutely the worst experience we've had renting in the 10 years we've been renting apartments/houses.

I have had the chance to work with several people in BMG DC / Laurel for my NW DC area property…read more Sean Donahue in Business Development: 5 stars. He's very helpful and responsive. I was choosing between two property management companies at the time and I chose BMG because of the service + good rates that Sean provided. Tiffany Thomas my leasing agent: 5 stars. It was great working with her, she updated me consistently on the status of my rental and she was responsive in every step from figuring out a fair rental price to passing a few final inspections. She seemed knowledgeable of the market, particularly renting to section 8 tenants. Loved working with Tiffany! I am giving 4 stars for a few reasons. First - my property manager changed 4 or 5x in the course of 7 months. I really liked my first property manager Alyanna. And then in a month's time she left, and then I got passed on to different property managers, sometimes weeks at a time. It was hard to get a response from them because they were always in transition. I'm hopeful that my current property manager Eddie will stick around. Second - it did take a while to get rented out. Ideally I was hoping to get a tenant in immediately, but through all the inspections, marketing, promotion, permits, etc. it took months longer than I expected.

I strongly advise homeowners to stay away from Bay Management Group. My property sat vacant for…read morenearly a year, and when they finally informed me that a tenant was interested, they provided no details about the applicant. I later discovered they never completed a proper background check. The tenant they placed in my home never paid rent ( not even once) and never paid the water bill. BMG failed to perform even the most basic due diligence and allowed someone to occupy my property without verifying their qualifications. Their negligence has cost me tens of thousands of dollars in legal fees and damages as I've tried to remove this tenant. Communication was consistently poor, critical information was withheld, and their handling of my property was completely unacceptable. I would not recommend this company to anyone looking for responsible, competent property management.

Nurith pays attention to details, is responsive, efficient, and timely in addressing any deadlines…read more The contractor that she brings onboard also provides quality services.

A good property manager is hard to find. I'd put Next Level Rentals and Realty in the average…read morecategory. Service started out promising in the beginning then concluded sloppily once the end was on the horizon and no money was to be made. There were many belabored emails that just went in circles, offering no resolution and no apology. Two tenants moved out while NLR was managing the property and there were damages unfixed and no deposit credited. For example, after the first tenant moved out we were told to get the carpet professionally cleaned, then replaced altogether in order to rent. The repairs department was the exception, especially the new manager. He stayed on top of the jobs, and communicated before and after.

I moved into a condo managed by John Thompson about 3 years ago. At the time I had just come out of…read morea bad living situation and I desperately needed a safe and reliable place to live. I found that. The application process was seamless. I was approved quickly and the transition was smooth. I had my keys and access to the unit quickly. The last few years have been amazing. Whenever anything was broken and we submitted a maintenance request, it was addressed quickly. Nothing remained broken for long. John even came over and replaced the batteries on the smoke detector when I couldn't figure out which one was low and the beeping wouldn't stop. Our microwave broke and I messaged John and it was replaced within a few days. In my experience Scout Properties is a great property management company. They are reliable, responsive, nice human beings. It was a pleasure to have our home manager by this company. John's the best!

When we first started with Scout Properties, things were great. Our first manager, Nick, was…read moreprofessional and easy to reach. But after Victor took over, everything went downhill fast. I'm not sure Victor ever really knew who we were and I can't be sure he ever visited the apartment before things really went to crap. He completely missed a major toilet leak--even after the tenant moved out--which left us with a cumulative $5,773.14 water bill. Then Scout didn't handle the tenant's voucher renewal properly, with no warning to us, which made the tenant move out early and cost us rental income. Even worse, we've now been stuck for several months without a tenant and have had to cover all the turnover costs ourselves. Despite that, Scout still charged their full management fees while barely responding to us. All of a sudden, Scout dropped us as clients (including our neighbors who were clients also), kept the fees, and stopped returning calls. Our next‑door neighbors had the same experience -- and told us their tenant was even offered an apartment at another property managed by Scout. Everything started fine but turned into one expensive, stressful mess. Don't hire Scout Properties unless you want poor communication, big bills, and months of lost rent.