My lawn is green and weed free. I've used them for 3 yrs and I'm happy with the service and cost. But I'm ready to find a new company for my lawn because of the excessive phone calls asking me if I want add-on services. No, I don't want mosquito spray! read more

I used them for the last couple of seasons. Finally canceled after being fed up with constant phone calls and texts to sell me more services. The last straw was bring offered a tree and shrub plan at one price, verbally confirming what they offered and finding out after the first treatment the price would double going forward. The worst part is that my lawn doesn't look good despite frequent watering via sprinkler system and frequent treatments at a high cost. read more

Dealing with the "sales people" is worse than dealing with a car salesman. I left them several years ago after being a customer for more than thirty years. The last year I was with them their service was terrible which is why I left them. During the years I took care of the feeding, fertilizing, etc. I received numerous mailings asking me to come back. This year I responded to one of their mailings and three different gentlemen contacted me and all they wanted me to do was agree to prepay for the season. None of them was interested in discussing my concerns. BEWARE! read more

Don't deal with them! Tanner was super pushy and told me that he should talk to my husband to explain how pricing works. I talked to the supervisor and was told the same thing that my husband should be the one to discussing pricing and they good make him understand and I might be able to tell him everything. read more

by far the absolute worst. salesman begs me to sign up. I do and then am billed incorrectly and sales guy is MIA. won't return a call won't answer questions. I called the office to try and talk to someone and just got passed around from office to office. this place sucks. I need them to spot treat weeds and can't reach anyone. a company full of failed DEI hires. DO NOT USE THIS COMPAN!!!!!! 331.214.3933 is the worst salesman ever. read more

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My lawn looks terrible. TruGreen has come out 4 visits and the tech barely lifts a finger. He comes to the backyard, opens the hose for a split second to "spray", then leaves. He doesn't even touch the front yard. It's appalling. I wish I was exaggerating. How do I know? My cameras. Total scam. Canceling service. read more

hey i am very sick of these people who consistently knock and knock at door in the evening. then leave the garbage of untruth door hanger in the mail box because of no response from us- guess what you so called professionals - its against the law to open up a mailbox and use it! look the law up, its been this way for sometime! do you tell your people who go around the neighborhood looking for business of the dos and don'ts. even if we needed service, i wouldn't go with an establishment like yours. you need to get your act together, its not the person going door to doors fault, its yours, the owners and managers! if this is your way of getting business its totally irritating and very pathetic, we will next time call the police and the post office to report you using a governmental box that is not for consumers to use & i am not fooling! i know we used you and i can tell you the lawn was never worse! we see and have cameras of what is not done if you think this is the way to treat customers with shotty service and missing key areas! stay away and if you continue its you will be fined and prosecuted! this is a warning, not a threat! consumers don't waste you're hard earned money on a business like this! read more

I wanted my yard aerated last October and was told it was too late in the season. I was talked into the yard treatment and aeration for the following year. I prepaid for this service. The yard treatments occurred but no aeration. I did not notice any difference in my yard with the treatments. When I called I was told I did not order that and again it was too late in the year. I paid a lot of money for nothing. Buyer beware. read more

We have been pre-paid TruGreen customers for 3 years! We subscribe to all their lawn services possible (weed control, pests, seeding, aeration etc) I have asked for assistance regarding the never -ending weeds and crabgrass. They sent someone out yesterday. I spoke with him and asked for resolution to the horribly visible and expanding crabgrass and weeds. The TruGreen employee they sent out told me I WOULD HAVE to call TruGreen for help! This is the report he wrote and left. "I see the lawn is looking good." TruGreen if THIS is your idea of a good looking lawn, by all means please use it in your promo advertising! We are so disgusted, as are our neighbors ! Attached is report written by TruGreen. read more

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This pretty much sums up my experience. I have several patches of lawn that are going brown and have consistently been untreated and not remedied. To add insult to injury the guy just left the sign poking out of one or them. The whole lackadaisical, inconsistent, and generally shoddy job of aeration and overseeing that was done was all plain as day on my security cameras. The worst part of my lawn has been dying for so long that it now has a pile of moss growing in the death. There was not a single plug or grass seed on this part. The back yard was merely brushed over with the seeder. Generally garbage. I saw the video and cancelled my service. Not only is my yard looking worse than before starting, they barrels seem to have even tried on that last run. So after seeing the video I called and cancelled. However when I saw that the charge for 225 ok my credit card, I called them and asked them to come and do it again. I was told that I would be contacted by a manager to schedule. That never happened. This is a depressing service. read more

TruGreen Lawn Care - This pretty much sums up my experience. - Tree Services Near Me - Plainfield, Illinois

Is true Green a company you would actually want to do business with? My answer is no because they're dishonest. I canceled their mosquito service last year and they decided last week to send somebody to spray without notifying me or get approval to charge my credit card. So now I'm calling because I have to get a credit on my charge card for something I did not approve and I have to dispute the charge with the credit card company. Be aware the type of company they are before you do business with them. What they did to me was very underhanded and dishonest. And believe me, I will post this all over Facebook and I will tell everyone that I know how true green is to do business with. And unless I see a credit come through in the next couple of days, I am personally going to go to your Crestwood office. Beware of true greens business practices .Is true Green a company you would actually want to do business with? My answer is no because they're dishonest. I canceled their mosquito service last year and they decided last week to send somebody to spray without notifying me or get approval to charge my credit card. So now I'm calling because I have to get a credit on my charge card for something I did not approve and I have to dispute the charge with the credit card company. Be aware the type of company they are before you do business with them. What they did to me was very underhanded and dishonest. And believe me, I will post this all over Facebook and I will tell everyone that I know how true green is to do business with. And unless I see a credit come through in the next couple of days, I am personally going to go to your Crestwood office. Beware of true greens business practices . Go with a local company generally there in your area and they're more honest and usually price competitive anyway. read more

Never serviced the lawn, but charged my credit card. I was standing outside watching this show. Drove by my house twice, third time around sat in his truck couple houses down. Then I get an alert my service was completed!! WOW! Is this a joke? How many customers do you do this too? Please don't make any excuses...it's all on video. read more

I decided to go with Trugreen this year, after KEVIN promised me how amazing my yard would look. He said my yard would be so green and healthy that I wouldn't even need to aerate my lawn this year! Every single thing he promised didn't happen! I couldn't even get a copy of the contract for weeks, after he said, I would have it within 24 hours. He wouldn't take my calls or return my messages, after he sold me their program, but before I said yes, he called me multiple times every single day! My yard has never looked worse! I had more weeds than I've ever had and brown patches all over my yard. Then someone came out and told me that the last 3-4 weed treatments had not been working, because it rained and washed off each treatment!! lol. He said he would send somebody out right away to have them re-spray it and nobody ever showed up. He never took my calls again either and didn't even have voicemail set up to leave a message. The manager of the lawn care division came out multiple times to look at my yard. He agreed it looked awful. He tried a few times to make things right, but there was no follow-through. Extremely disappointing!! My yard looked better before I started their treatments!! Even the neighbors, who don't fertilize their lawns, looked better than mine! I was so embarrassed how my yard looked the entire season! It looked like I didn't take care of my yard at all, and it was a complete eye sore. Thanks Kevin for trying to make a sale and saying whatever you had to, even if it wasn't the truth! HUGE MISTAKE! HUGE! read more

We live in Naperville, IL and hired TruGreen back in May expressly to resolve a stubborn weed problem in our back yard ("Creeping Charlie"). After four months, and repeated efforts to make contact with local supervision, the weed problem in our yard is WORSE than it has been in the 25 years we have lived here! You can never make contact with the same customer service rep twice (call centers are all over the US and in foreign countries) and even the lawn tech is different each time an application is made. I have been present when the lawn tech was treating our lawn and pointed to problem areas, only to watch him treat PART of the area, then depart! Once..the tech informed me he didn't have enough chemical with him and would return...he didn't. After four months I am done..and will resume treating the lawn myself while I seek another PROFESSIONAL lawn treatment service. See photos I took this morning. Again..this is after four months of treatment! read more

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I recently moved into a new home. Used TruGreen at my previous residence. Prepaid for the year. Service was ok at best. Elected not to renew, as we were moving. They notified me after they performed a service, then tried billing me. After a number of calls, I was able to get it resolved. Fast forward to my new home. Did an online quote, and I found the price to be extremely high. Elected not to go any further. Received 9 calls over a 2 hour period, despite informing them I did not wish to purchase their service and I did not want to be contacted. Calls continued. When I answered in an annoyed tone, they hung up on me. Finally stated that the calls were borderline harassment and they seem to have stopped. If you enjoy receiving harassing phone calls, put in an online quote. If not, use another service for your lawn care. read more

The worst service and customer service. Lawn was great after 1 month and then went down hill from there, more weeds week after week. Will not be using them again and DO NOT RECCOMEND! read more

what happened Had this service since 2019 this year it did a 180 from good to terrible. Second application caused the lawn to have burn marks this followed the wheel track of spreader. I called complained no response. Called again told will have the area manager call me back she left message to call her back this same number I was calling. Left message again three days no call back. Today call local number staff would only send message to Annette to call back she is area manager. Staff said she has no call back number, no area Trugreen office number, no website for customers to call. I Googled Trugreen and yep there's a number but when I called it was same person I just spoke to. Would think twice about signing up for Trugreen after this experience burned grass, poor customer service. And there prices have increased dramat lly . read more

I purchased my house in May & hired GreenT to treat my lawn. I just wanted 1 treatment to take care of the existing weeds. The man explained that "doing 1 treatment won't really have any effect - it has to be treated throughout the season in order to fix the problem", referring to the weeds. I paid $185 for 6 treatments & was told they'd be spaced approximately monthly until the end of Oct. GreenT came out the following week (end of May) & the weeds began to die within days. I got a letter at the end of June explaining that GreenT had partnered with TruGreen, but that nothing would change with my service. I had only received 1 treatment at this point. In mid-July, I contacted TruGreen because I had still not gotten my 2nd treatment & the weeds had come back. I was told that someone was scheduled to come out the following week, so she wouldn't send someone out earlier. This surprised me since I was assured when I originally hired GreenT that if I wasn't happy AT ANY POINT, I could call & they'd send someone out right away. She also stated that, according to her system, I had canceled my June treatment. Why would I have cancelled a treatment that I had already paid for? She changed the subject when I said that. Nobody ever came to treat my lawn. The last week of July, I called again. By this time, I had not received a treatment in 2 months and my lawn looked terrible. I explained the situation & asked for a full refund. While I did receive 1 treatment, I had been told that "1 treatment won't really have any effect", so that treatment was rendered useless when they didn't show up for 2 months. The woman told me that she could only request a refund for the treatments I hadn't gotten. I asked to speak with a supervisor & was told that she doesn't have the capability to transfer me to anyone. Instead, she had to put in a ticket to have someone call me back. I got a call back the following day & spoke with a woman who listened to my concerns & seemed to make a effort to address the issue. Before she could approve my refund, she asked me to give them 1 more chance. She said that she would have someone come to treat my lawn within the next 3 days (by August 3) & assured me that they would still complete all of my treatments by the end of Oct. Regrettably, I fell for her words & agreed to let them try again. Someone came to my house during that time, however this treatment had no visible effects whatsoever. I only know they were there because they left a receipt. I received a 3rd treatment at the end of Sept. There was no apparent differences after this treatment either. I received 1 more treatment in Oct. I called TruGreen towards the end of the month. This time, when I asked for a supervisor, I was transferred to someone working in the Plainfield office. I explained the situation & asked for a full refund because: 1. May's treatment was useless because they didn't treat again for over 2 months 2. There was no effect from the treatment in early Aug. 3. They waited nearly 2 months between my 2nd & 3rd treatments 4. There was no effect from my 3rd treatment in Sept. 5. Within days after the Oct. treatment, I started noticing random brown patches in my lawn The woman I spoke with told me that she could only refund me for the 2 treatments that I hadn't received because "TruGreen does not have a money back guarantee", only a service guarantee. I argued that I couldn't possibly utilize the service guarantee since I didn't even receive the services as paid for! After much debate, she offered to give me 2 free treatments next season. I turned this down - Why would I hire this company for next season? At this point, the woman became extremely rude & tried to blame ME for the lawn looking terrible in June & July (the months that nobody came). She said that I must not have watered enough & that it had nothing to do with their lapse in service. She repeated that all she could do was submit a claim for a refund for the 2 treatments I never got. I asked her how much I would be receiving & when, but she couldn't tell me. She confirmed that I would be getting a call before the end of that week with the amount & date the check would be sent. I did not receive a call, but I did receive a check for $37 in the mail nearly two weeks later. When I do the math, $185 (what I paid) divided by 6 treatments is about $30 per treatment. I should have received around $60 back. RUN from TruGreen at all costs! read more

I had been using another lawn service and was not happy with the results, so against better judgement I decided to try TruGreen. Even though they are significantly more expensive on treatments then the competition, I was hoping the chemicals they used justified the expense. My biggest tip is to tune out the sales rep, they are nothing more than poor used car salesmen, willing to say anything to get you to commit. What I did like about the company is the online account management system that notifies you of upcoming treatment and the communication. Their system worked very well for the first two treatments. Now it is broken and useless, even their customer service has admitted to such. The system problems have been going on for months. TruGreen has missed it's treatment schedule often and I have to call to complain at them to get someone to do their service. They claim excellent customer service and support. When I had a lot of weeds pop up I wanted someone to come out and take care of it. They find any way not to come out until the next treatment. At least my old provider did much better customer service. Their local sales offices are another issue, they will constantly call you to see if you want their mosquito treatment and other services. Then when they ask how your service is working out, they feign interest when you discuss your issues. They provide fake dates of when people will come out to correct, then nothing happens. Case in point, It has been over two months since they have come out, I get a call from the local office (Plainfield) asking about my service, he acknowledges my issues, even points out that a lot of people are having the same issues. Promises that someone will be out the 19th (yesterday). When that does not happen I call customer service, wait on hold for 15 minutes, only to be told that there are no notes and no service appointment has been scheduled. I held off cutting my lawn so they could clearly see the all the weeds on my lawn. Needless to say, I am looking for a professional company that can do the job, but apparently not easy. TruGreen does not care about it's customers or fixing their system issues to properly support lawncare, at least based on my experience UPDATE: I watched their lawn care application on my Nest Doorbell, the person doing the service, skipped application over 50% of my lawn, I have this on video. They would go down one row, walk 1/2 way down the lawn and partially go over the next. Two words: YOUR FIRED read more

Absolutely the worst. My yard looked 100 percent better when I did it myself. The customer service is horrendous. They try charging you for services after you cancel. I would not recommend them to anyone ever. read more

TruGreen Lawn Care - Does this look like something you would pay for? This is a tru green lawn..... - Tree Services Near Me - Plainfield, Illinois

would never recommend to anyone . Super unprofessional people will destroy your lawn and then take no responsibility for fixing it . stay away read more

would give 0 stars if I could. I prepaid for the tru complete lawn care service. The first lawn treatment killed several areas of my grass that had no weeds. However, the weeded areas were healthy and strong. So I decided to revamp the plan...opted for aeration and I would do my own weed treatment. The technician came to do the aeration which was supposed to be the front lawn and back yard. Technician did the front and said he would have to come back to do the back yard. He never came back, but marked the job as completed. I asked for a refund for half the aeration services. I was told they would not be able to because half the service was done. I cancelled my service and will never use them again. Total rip off, they kill your grass, and the technicians lie. Avoid at all costs. read more

Only service I wanted was my lawn aerated. Paid for an entire lawn care package. Trugreen insisted that they only aerate in the fall. Fall came and went, no aeration performed. I called, they said they performed it, I canceled service. No representative ever came to see my yard either. You can tell for quite some time if a lawn is aerated. read more

True Green came to spray my neighbors yard. They ended up spraying part of my lawn and newly sealed driveway. I called the company 4 times and they take my number but never call me back. Because I am not a customer they do not want anything to do with me nor care they made a mess on my property. I went all they way up to corporate and they never got back to me either. So in other words you're just left to clean a sloppy technician job you never asked for and that is okay. read more

I see all the bad reviews, but my experience is very positive. I just came off using a local guy last year who took my money and left me with a weed-infested lawn....and said my expectations were way off. Needless to say I was really nervous about someone coming back, and I was a bit concerned my lawn was hopeless. Of course it's not. Visible improvements from the first spray. I haven't had issues with weeds all season. This is the first summer I didn't have to spend hours and hours pulling the weeds. Extremely happy and grateful for their work. read more

This company is horrible. I have the app which is a joke. Hold times when you call one to two hours. They are responsive until you pay for the service then forget it. All the do is try to sell you more services when the have not fixed the original problem. Weeds still present worse after 3 applications. They say give it 3 weeks gor the weeds to go away or call and we will do another application. Nope that does not happen. They say when your next service is and does nothing to improve date. I sent a return text when they were trying to sell me something else and they said whoever sold you the package was wrong about the weeds would be gone. This means I was lied to when I paid and the numerous people I have spoken to lied as well. After this application you should be fine. Not! read more

So far I'm pretty happy with them. I did cancel service once and went to another company that was far worse. I still have weeds and they do come out every time you call. When I came back to them I was promised 10% off all treatments and I have not received that. Every time I email the question is avoided. I'm sure its just a call center but I would really like an email for someone at the local office. read more

TruGreen Lawn Care - a patch of grass in front of a house - Tree Services Near Me - Plainfield, Illinois

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Started with true green this spring. Visible improvement on the grass itself for sure. However weed abatement is still a work in progress. This prevents a five star rating. Technicians are very courteous and knowledgable. Would be much happier if i had a dedicated route serviceman. So far three different techs over three applications read more

Absolute crooks. They quote you one price on the phone and then of course charge a higher one. Two years in a row, the same problem. I have to spend countless hours on the phone trying to fix it. You can register for an account online it never shows you the agreed upon price, only the name of the package. That's because they charge different prices to different people for the same thing. I hope that FTC puts a screw on this shady business practice at some point. read more

I was a loyal customer with TruGreen for many years. Over the past couple of years, I noticed the service really starting to suffer. However, I always gave them another chance and prepaid for the season. Sadly, I have to cut my service because of what happened last fall. In October 2018, TruGreen sent a technician to do my fall aeration right in the middle of a torrential rain storm. Not just a mist or drizzle, it was literally coming down in buckets. I asked the guy if he could do the aeration in these conditions. He assured me it wouldn't be a problem. As I was watching this man, I could literally see chunks of my lawn being torn up. I knew this was going to be bad, especially when I heard the man starting to swear like crazy when the aerator was getting jammed and dying out. I contacted TruGreen and sent them pictures. They did apologize and told me they would send someone out to seed my lawn. No offer of any kind of discount on an upcoming aeration or future service. They even raised my yearly prepay price by almost $50! After once again looking at the damage my lawn received, I decided not to let TruGreen touch my lawn again. Sorry, but I'd rather do it myself or hire another company. read more

UPDATE: Called Tru Green Monday to cancel. the person tries some tactics like "oh, our tech is on his way to your home right now, should I call him and ask him not to go?" YEAH Right. made her process my cancelation and after a few days, saw the refund on my credit card statement. Bought a bag and spreader at home Depot - so much easier than waiting and wasting time. Lawn looks great and I'm happy to not depend on unreliable service providers. ---------------- negative experience so far. I have NOT received lawn care services so far from this company, even though they were scheduled to be at my property on Friday -2 days ago. We began getting offers in the mail early in lawn care season. The lawn was serviced by this company under the previous owner which is why I went with them over others. When signing up over the phone the guy quoted me up $43.95 per application, which is on the high side compared to other companies....I agree with the other reviews on here. Well, looking forward to the " lush, green lawn" they promised, I signed up with the company and even went for the prepaid annual contract, which they dangled in front of me with a 10% discount. Beginning to regret my decision. I even took the day off work to be home when their guy showed up, because we are new home owners and this our first lawn treatment. guess what- NOBODY appeared all day, no phone call, nothing. I called Tru Green at 4:45 pm and Virginia in customer service said she would message Nicholas Nunez, the tech. I continued waiting... Nothing. we were expecting rain the next morning, that would have worked really well if they had done an application today. I called Tru Green AGAIN at 6:30 pm and Janelle in customer service said she would pass on my concern to their GM. she said she understands my concern and that she feels the same way - not sure how that is supposed to help me. She re scheduled our services for Saturday morning, and took my credit card number again saying she would credit back $10.99 for the second treatment. Well guess what, Saturday morning it rained as scheduled : up until 2 pm. Nothing from Tru Green: no phone calls, no notification, nothing. They blew the second chance I gave them. Writing this review on Sunday morning. Well, I will be going into work tomorrow, Monday like most people. Unless I hear from them tomorrow I will be calling my credit card company and canceling my contract. I work hard for my money like most people , and I do not want any part of a company that doesn't think it necessary to do so. read more

We hired TruGreen in the early spring to service our lawn. They were supposed to fertilize and spray weeds. I am clearly no expert as this is why I hired someone BUT they "service" our lawn in 4-6 min each visit. I kept the receipts to prove this and this includes the time the guy spends in his truck. Also each receipt says "I notice weeds in your lawn" ummm...am I not paying you to get rid of these???!!! Total waste of money!!! read more

TruGreen Lawn Care - Crab grass that they spray for... - Tree Services Near Me - Plainfield, Illinois

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Joe came to my door insulting and making fun of my lawn. I literally just moved into the house two days before. I agree the lawn looks bad but this is not the way you try to get a customer. read more

Absolute worst service ever, I would give them zero stars if I could. They came Wednesday of last week for my very first application. My lawn before then was green, thick, and healthy. 2 days after they came out my lawn started to die. I called them only to have the customer service agent tell me they wouldn't be able to come out until next week sometime between Monday through Friday. . . so I asked to talk to somebody on the phone to see what I can do on my own to fix it. . they said somebody would call me within 48hrs. Well, it's been 4 days with no call, and they still didn't send somebody out. Unfortunately, I paid up front for the entire year, should be fun trying to get my money back. Attached is a picture of the before and after. read more

TruGreen Lawn Care - Tree Services Near Me - Plainfield, Illinois

Tried them last year but they kept not showing up so I cancelled my service. Thought I'd give it another go this year, but once again they didn't show up today and when I called the office I got the runaround with excuses. I cancelled. Do not use them. read more

This is hands down the worst lawn care company I have ever contracted with. They actually destroyed large portions of my yard and now I only have weeds growing. I've called them over 10 times in 2 months and all I get is someone will get back to you. Which of course they never do. If a gentlemen by the name of Tom comes to your house, lock your doors as he will simply lie to you about their quality of service. If I could post a picture you would see how dead my yard is from their lack of quality service. I would provide a negative rating but I don't see that as an option. Don't use this service. read more

TruGreen Lawn Care - Dead grass but neighbors yard looks great as they used a competitor - Tree Services Near Me - Plainfield, Illinois

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This is our second year using TruGreen and we are so happy! The results are exactly as expected. It truly does pay to spray. There is a noticeable difference between our lawn and our neighbor's lawn. We will definitely renew every year! read more

TruGreen Lawn Care - Our lawn on the left, neighbor on the right. What a difference! - Tree Services Near Me - Plainfield, Illinois

I used Scotts for years and they were ok, but last year they were bought out by TruGreen and we had nothing but problems. I had so many issues I can not even think where to start. Guys that came out seemed incompetent. When I would ask something like "can you spray the crabgrass" I would get told that he did not bring any of that with him. These guys were poorly trained and did not seem to know what they were doing. Also they would often come early and leave a note saying it was too early to knock. Sometimes I could see no evidence of anything having been done. No granular stuff anywhere. No sign in the lawn, no tracks where they had walked to put stuff down...nothing. I wonder if they were even here. Based on the weeds I had that supports my theory. When I had seen them during the day they would leave a note on my door saying sorry they knocked but I was not home....HELLO, I was looking at you through the window! They were supposed to sweep or blow the excess stuff off the sidewalks and driveway but that never happened. Often they either left no lawn stakes to say they had put stuff down. My front lawn had a lot of weeds and especially crabgrass which they never seemed to have the right thing on their truck to take care of. I felt like I had to babysit them, and still they could not get it right. They would offer to come back and I would have to call several times to get that to happen, and then they still did not have the right stuff on their truck. As the summer went on they seemed to switch to always using a spray rather than granular. The guy told me it also included insect control which I had told them I did not want. He said that they only had this and it was all mixed together.....One guy said they ran out of granular so I guess you get what you get regardless of what you agreed to. Also they tried to sell me other services even when I told them I did not want anything else. I had some guy walking around ripping leaves off my bushes and leaving notes with the bags of leaves about what I needed them to do. There was nothing wrong with my bushes and I never authorized them to do that anyway. Besides that, they could not even get the job I was paying them to do right, so why would I hire them for other jobs. This year they tried to get my business back after I fired them, but I just do not trust them enough to give them another try, even if they charged me a really low rate. Looking for a new lawn service read more

The customer service is extremely unsatisfactory, promises made but not kept. I have tried to speak with a supervisor for 5 consecutive days regarding the declining condition of my lawn. Each time I call, I am told by the rep that she has put in a request for a manager to call me. I was called once, but was unable to get to the phone. I called back on the number provided in the message, and the number put me into a queue to speak to another rep. The wait time is between 30-40 minutes with each call. Reps are unwilling/unable to give out a manager's name and number. I am still waiting for a manager to call me but I have very little faith that this will happen. read more

I live in Plainfield, had True green and multiple times I filled out their survey on how their visit went and nothing was ever done or was I contacted as to what the resolution was. I would have the technician come out and only treat the center of my back yard and not treat the whole thing. There was an instance where they only did the front yard and are still charging me the full amount for the treatment. Tried several times to contact someone that would take care of it and let them know that I wasn't ok with paying full price for a partial service. It is obvious that all they care about is getting paid not that you are satisfied with their service. Would highly not recommend to go with the Plainfield True green. read more