This company started of great but seems as soon as they have their final payment communication and care for the customer is out the window.
Original installation date was 8/4/22
Noticed my front yard flooded 8/8/22
They came out the same day and got it fixed.
I had another leak in my backyard 8/14/22 as well as my plants are starting to die reached out to Irvin about this and he got his crew out that morning and I spoke with him about the dead plants before I left for work. I assumed the leak was fix but didn't get any more info on what was going to happen about the dead plants.
I reached out 8/19/22 and didn't get a response until 8/22/22 saying they would be out the following week. No call, no show.
I gave him a little bit of time and reached out 10/25/22 no response. I texted again 10/27/22 with him stating they will be out the following week and would let me know Monday once again no call, no show. I texted 11/2/22 Irvin said he would be out that Friday, no call, no show.
11/7/22 comes around Irvin texts me saying his guys were busy and and he would be out the following week to get the pants replaced. I gave him another week with absolutely nothing. I reached out 11/17/22 stating my frustration with his company and how patient I have been he responded with him recommending we should replace them in spring now since it's not a good time to plant them. I feel like this should've been told to me at the beginning. Now I am over this, I requested a refund 11/17/22 and Irvin told me he would get the price of the plants and issue me a refund the next day. He sends me a text the next day saying he can't make it because he's busy. I told him to leave it on the porch. Now it's 11/20/22 and he texts me saying he still hasn't made it out and asks if he can Zelle refund. The refund I get from him is comical, half of what the plants cost. So now I 7 dead plants in my backyard and a refund that doesn't even cover replacing the plants on top of me having to pay another company to plant them. Customer service is terrible with this company. There is no point in offering a warranty if you can't back it. Super unprofessional. I will never use this company or recommend them. read more