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True Value Southern Hardware

5.0 (1 review)
InexpensiveHardware Stores

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Ray Ware Hardware

Ray Ware Hardware

3.0(2 reviews)
18.1 mi•Westside
•$$$$
Established in 1939
Free estimates

I had a very disappointing experience with this business…read more I needed a specific tub spout for a hotel fixture and explained clearly that compatibility was the only thing that mattered. Before placing the special order, I asked more than once what would happen if the item didn't fit. I was repeatedly assured that it would. When the item arrived, it did **not** fit. I had concerns as soon as I saw it, but was still told it would work. I returned the item as directed by my employer. The purchase was made with my **personal funds**, and now I am still waiting for my refund. The most frustrating part was the attitude during the return process--it felt like I was inconveniencing them, even though the item did not match the assurance I was given. If you're placing a special order here, make sure you get the return policy and compatibility guarantees **in writing**. Clear communication and timely refunds should be standard. I hope this situation is resolved soon.

Don't be fooled by the name of this store. RayWare Hardware is far from your usual corner hardware…read morestore. Rather, it's an upscale cabinet and door hardware, unique sinks, swanky mailboxes, lighting...I could go on...hardware "gallery" of sorts. My husband and I popped in one afternoon, as we are looking to modernize and upgrade our kitchen lighting. Karah, the sales girl who promptly greeted us, was knowledgeable, helpful and offered us additional catalogs to browse. (She even sent us home with several.) I loved all of the cabinet and door hardware they have! There was everything from lizard handles to whimsical fiddlehead ferns. I could have browsed them all afternoon! While their selection [of most everything] is lovely and mostly on the more unique side, it is all quite pricey and likely outside of our rather small reno budget. But go and check this place out! I'm glad we finally did.

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Ray Ware Hardware - Unique Faucets with a variety of finishes available through Ray Ware Hardware  rayware.com

Unique Faucets with a variety of finishes available through Ray Ware Hardware rayware.com

Ray Ware Hardware - Door Hardware available through Ray Ware Hardware  rayware.com

Door Hardware available through Ray Ware Hardware rayware.com

Ray Ware Hardware - Pendant Lighting available through Ray Ware Hardware  rayware.com

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Pendant Lighting available through Ray Ware Hardware rayware.com

Johnstone Supply - logo

Johnstone Supply

2.3(3 reviews)
21.1 mi•Riverside

I had an extremely unprofessional experience with the branch manager, Chad Walton, at the Johnstone…read moreSupply location in Jacksonville. I called to inquire about becoming a vendor and briefly explained my goals within the air‑conditioning industry. His immediate response was, "We don't deal with that--go somewhere else." I called back to clarify my mission in case there was a misunderstanding, but he repeated that he could not help me and ended the call. Rather than providing a professional explanation of their vendor requirements or directing me to the appropriate contact, the conversation felt dismissive and unnecessarily hostile. The few questions he did ask came across as interrogatory and condescending, which was surprising and disappointing for a company of this size. If this interaction reflects the level of professionalism and customer service at this branch, it raises serious concerns. My experience with Chad Walton was rude, unprofessional, and far below the standard I expected from Johnstone Supply.

Went to Johnstone Supply to pick up a motor. Installed it, and it turned out to be the wrong one…read more Went and picked up another and had the same issue which resulted the whole hander to be replaced. Tried returning two perfectly good motors and was told they don't accept returns. After suggesting they should tell people that or have a no returns sign, I was told they told everyone. Yet I was able to purchase two motors and never was told once. Do not recommend.

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Johnstone Supply - Banner

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Johnstone Supply

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Rockler Woodworking & Hardware

Rockler Woodworking & Hardware

5.0(4 reviews)
24.6 mi•Southside

I love Rockler! I was driving through the town center. When I saw they were opening and I was…read moreecstatic. This brought back memories from my childhood and working on wood projects with my dad. So when I saw they were opening, I called my dad and said we needed to take a field trip. The first time we walked in, we were greeted by the wonderful and knowledgeable staff. I was looking for an exotic wood to make some shelves for my kitchen. Since they were going to be open shelves I wanted them to be something special. The staff or wonderful with recommendations, but really I just wanted to find something that spoke to me. Yes, I know they can sound odd but I'll avoid for some reason. The staff were so patient while I took two hours looking at wood. Once I picked out what I wanted, we were able to talk to one of the managers about having specialty cuts made. Since I do not have a workshop we ran into some hiccups along the way as we were working with a wood in a humid environment. However, everything was sorted, the staff took great care of me and my wood selection and I got my wood cut and it looks wonderful. I am starting my project soon and I cannot wait to finish. I know I will be back to Rockler time and time again. I am so excited. They are here and I can't wait for other people to explore with them. They do offer classes and woodworking, and also with epoxy. The classes can be scheduled I believe online or by calling them. They do have handouts as well. I am excited to take a class or two and learn some new stuff if you have some time and want to explore somewhere new or if you just love woodworking or looking at really neat wood or tools take a trip to Rockler, you will love it. They are exotic wood selection is amazing. I found some beautiful Tiger Wood. They also have many specialties that you will not find many other places such as Purple Heart or yellow Heartwood. You will be inspired just walking in.

If you are into woodworking this is your toy store. They have everything you need (and some…read morethings you may not have known you need) for any project you are working on. The staff was extremely friendly and helpful. Add on classes to show how to use some of the tools and the place is great for the novice too.

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Rockler Woodworking & Hardware
Rockler Woodworking & Hardware
Rockler Woodworking & Hardware

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Lowe's Home Improvement - December 19, 2023

Lowe's Home Improvement

2.4(78 reviews)
17.4 mi•Southside
•$$

Update: 2nd trip in a week because I unfortunately could only get the paint I need from Lowe's…read more... I wanted to redeem the rewards I earned from an online purchase I had made (I will only be buying online or from another location at this point) and it wasn't working. We went to customer service as the nice lady at the self checkout suggested and my goodness. I don't typically like to name drop in a review but our experience with Iris was so terrible that I have to. She was unpleasant and was not listening to understand. She kept advising me the rewards could only be used only on certain purchases (but not listening to me when I explained that it just seems like the app didn't take it off since it's per the terms a $5 reward to be used by x date). 10 minutes and a lot of unpleasantries later it was fixed by doing a return and repurchase and checking out exactly as I did the first time but this time the reward finally came off. Lowe's app seemed to be the issue but Iris did not handle it well at all.

Lowe's has become my go to home improvement store. Their selection is noticeably nicer when it…read morecomes to ceiling fans, lighting, and home décor. Price-wise, they're comparable to Home Depot, but Lowe's will price match. Also, if you buy perennial plants (trees, shrubs, etc.) and they die within 12 months, you can return them for a refund; so be sure to keep the original containers, tags, and receipts. The store is clean and well-organized, and I've consistently had friendly help when I needed it. Definitely worth choosing Lowe's for home upgrades, especially gardening. The reason I gave Lowe's 4 stars instead of 5 is because they've changed their policy on hauling away old appliances. The amount they charge now is disrespectful. You're better off tipping your delivery crew generously and having them place the old appliance at the curb for scrap metal pickup or bulk trash.

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Lowe's Home Improvement - December 19, 2023

December 19, 2023

Lowe's Home Improvement - Micros

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Lowe's Home Improvement - December 19, 2023

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December 19, 2023

True Value Southern Hardware - hardware - Updated May 2026

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