Came in to get yarn for my next project. The store is clean and well organized. The check out is easy using the touch screen. We got help of the customer service person that was very helpful and professional. If you have an account you collect points, rewards with every purchase. There are plenty of various yarns to choose from. The prices are pretty reasonable and plenty of options. Got my membership and was able to upload the receipt. read more

Took some art to be framed, loved the results. No question this is my go to store for framing. They took their time going through multiple matte and frame options until everything was perfect and when I went to pick them up o was so delighted with the final product. read more

This is the largest branch in Jax and there are so many selections of items from crafts, frames to party confetti and more! The prices are good and the value of the items are excellent. The customer service is great as well, as I was asked multiple times if I found the item that I was looking for and found the right red cloth which was cut for me for 1 yard. read more

Michaels - Linen - Arts & Crafts Near Me - Jacksonville, Florida

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Hate the staff are mean and rude and plus not clean or organized they never clean and horrible and everything to expensive!

Went to get a special poster framed for my husbands birthday and despite my lack of knowledge, they very kindly helped me select the correct matting and graciously helped me when I made multiple mistakes. I appreciate their attention to detail and customer service. read more

I've been waiting on a specific Christmas ornament for a while to arrive back to Michael's a Studio Decor (angel picture frame-in loving memory with this year on it). Nancy from store #7729, helped research it and unfortunately it's not available for this year. She partnered with another associate to locate the ornaments they do have with "2024" on it and she helped me put one together with angel charms to make it even more special. She went the extra mile with customer service and because of her I have a beautiful Christmas ornament for my loved one. Thank you Nancy! read more

Michaels - Arts & Crafts Near Me - Jacksonville, Florida

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This Michaels is super close to my house. I've been in the market for a new wreath for my door since I took my Christmas wreath down. I received an email from Michael's that they were having a sale so I clicked on it and started looking online for a new wreath. The originally price for the wreath was $39.99, but it was on sale for $23.99. Score! So I ordered it online for pickup in the store. I stopped by this morning to pick up the wreath. There was a display at the front of the store that tells you to push the button to pick up your order. I did not see this so I stood in line. I didn't have to wait too long. The young lady that helped me showed me the display as you walk in the door. So now I know I do not have to wait in line when I'm picking up an online order. I have purchased several items from this Michaels in the past few years. One of the things I purchased was an arrangement to go in a vase in my bathroom. I've had this for at least four years and it still looks nice. Even though I'm sure it has been sprayed with water a few times as it is next to my sink. I recommend this Michaels for your home decorating or craft supply needs. You can't beat the prices and most of the time there is a coupon available. read more

Michaels - New wreath for my front door. - Arts & Crafts Near Me - Jacksonville, Florida

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Consider getting your balloons elsewhere. This staff does not know what they are doing when it comes to inflating balloons, the options of balloons are scattered throughout some of the store, Ahd they are way overpriced. The management at this establishment is poor, Ahd the staff seems undertrained and under motivated. read more

I love this michaels!! It's huge and easy to get lost but man you can find just about anything in here! There are great crafts, decorations for anything and all kinds of random things. There are ALWAYS coupons online, simply google michaels coupons. If you have a customer account they send you awesome coupons by email as well. The store itself always has things on sale! I have to make myself leave lol read more

Michaels - Arts & Crafts Near Me - Jacksonville, Florida

This place has everything for the crafty person and so much more. Over the holidays, they had those giant fragranced jar candles on sale (4 for $10). Unfortunately, I was in a rush and didn't want to stand in that really long line. I could probably spend thousands of dollars here as they carry so many cute and unique items for DIY projects. If you're having the creative bug and want to pick up some affordable supplies for gift making, home decor, jewelry or fairy garden making - you must make a trip to this place. It's a little overwhelming, but take your time. It's definitely worth going. read more

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I love Michaels- I have for a long time with the great sales and quality art supplies. Today I was shopping floral so I could repair a few items for my in-laws & it is super easy to navigate the stores! This location always seems to have a line and the cashiers don't have much hustle. I prefer another location closer to my house- but this one is close to work (I have done craft projects for work) & on the way to my in-laws. Makes it convenient for both! Remember- always find a coupon online when you are shopping Michaels! I try to never buy anything full price at craft stores! Happy Crafting! read more

This past week I frequented Michaels a couple of times on the hunt for photo frames. So glad that I made the trip - Michaels has a great selection of photo frames ranging from high-end / custom all the way to nice bare-bones basic poster frames. The frames we found for our parchments and huge completed jigsaw puzzle were perfect and very reasonably priced especially since we were well prepared with a 60% off coupon as well as a 50% coupon. We returned the next day to buy a few more frames and we were able to use the 40% off coupons (that came with our receipts from the previous day) as well as a 50% off coupon from JoAnns which Michaels price matched. This is good store with good customer service- don't hesitate to check them out. read more

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In desperate need of swarovski crystals to decorate my magicbands I went to 2 different craft stores by my home on a Saturday, thinking that I'd be able to find them easily. The first stop was crazy busy with the crystals being "hidden", meaning I needed a store associate to help me get access to them. After being bounced to 3 different people and the amount of folks in the store increasing, I just left. The second location was just out of them all together. About to give up, I decided to stop by this Michaels to see if they had any. They did! Not only were they on full display by checkout, they had every color, size, and shape I needed. Not to mention, they were BOGO 50% off as well. I also needed some E6000 adhesive so while wondering the store I came across an associate and asked her were I could find it. Without hesitation she told me the exact aisle and led me right to it. That's all I needed. It was so nice to have helpful staff in a less-crowded store. I'm not a regular Michaels shopper, but I may need to change that. read more

I had a frantic morning trying to get a few errands done with my puppy and didn't realize the curbside order I placed was too large to fit into my trunk. From the cashier to the store manager to the framing manager at this location - everyone was so helpful, kind and absolutely fixed my problem. I've never been so happy and thankful for fantastic customer service as I was this morning. Thank you guys for helping me and making me feel comfortable when I made a few sizing mistakes for my art project. I will absolutely be back read more

Great sales associates, great prices and really good inventory. My mom comes here a lot, and she brought me here one night to get some drawing paper and charcoal pencils. They had all of their christmas stuff on sale for 80% off which quite the steal and we went to town. When we were looking for the paper, we had a hard time so we asked someone to point us in the right direction. She told us the aisle that it was in right off of the top of her head. Once we got what we needed, we checked out and the associate found a 40% off coupon for one full priced item. Considering that the pencils were $30, that saved us quite a bit of money! Speaking of money, this isn't a surprise but things were much less expensive here than art stores. read more

Michael's is like the Walmart of craft stores. I really didn't expect to spend that much but it's worth it especially with the coupons and sales. My mind goes on a crafting creative binge and I have to peel myself out of the store. There has NEVER been a moment that the staff lacks the knowledge of the location of a product. This Michael's is my happy place. read more

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I love that they sell the earring pieces so that people with sensitive skin can alter your favorite costume (read: Affordable) earrings for sensitive skin. They sell the fish hook backing ($2.99 for platinum, and they also have silver and gold) for earrings and other supplies and tools for creating your own jewelry works of art. Round nose pliers cost $14.99. The people here are always helpful. They do custom framing but you can get your own tools and do it yourself for much less. You can even buy pre-cut mats to place in your frames. Also, they have art classes on Saturdays for the kids, as well. I have yet to take my son here. read more

Me and my friend were looking for a specific sketchbook that we couldn't see on the shelf display or on the top shelf. I asked a store employee to help us and her name was Alyssa and she was EXTREMELY condescending,rude, full of attitude and not helpful. She didn't make any effort to really help us she showed us two spots which we had already checked and once she heard that out came the facial expressions and condescension she walked a few paces ahead of us and laughed when we had told her that we had checked those spots. And then proceeded to make more rude faces and then tell us ok have a good day in a clearly sarcastic tone and then walked away rolling her eyes clearly in front us. Absolutely unacceptable and rude can not believe that this was the service we recieved when asking for help. read more

I buy some basic craft supplies only to find out I paid twice as much when I go over to Target next door for other items. I then do a review on Michaels official website stating the product was as expected but felt ripped off by the price gouging and they state the review doesn't meet their guidelines. So if you do anything but amazing 5 star reviews they will simply block it so you can't trust Michael's website for honest reviews. This is where Yelp shines as an independent review site. read more

I just recently moved to Jacksonville, FL a few weeks ago and needed a custom framing work done. Since I had a good experience with Michaels in PA, I went to this Michaels in JAX beach. The customer experience was very poor and the quality of the framing job was less than I expected for the $200 I paid them. The frame shop employee I dropped off the job with was very rude and brusque. It should have been a sign to me that she was fighting another customer when I arrived. I should have gone somewhere else, but I didn't have much time to get the framing done and didn't know a good framer in the area. I was promised a phone call when my frame job is ready, it never happened. I had to call in to get the pick up date confirmation. The employee I picked up the job from was equally bad. Rude, condescending, and has no bedside manner; let alone customer service skills. I was interrogated to prove I was who I said I was, even though I had my receipt with me; which I showed her and she didn't even look at. When I commented that the matting of my frame job covered more of the actual object more than I would like, she said that that is just how they do it there. She carelessly wrapped my package. When I said that this is not what I expected having paid $200 for the service and that I won't be coming back, she said "That's okay". Never once she offered a consolation or apology. I was a business owner once, I would have fired any front line employee who treated my customers as shabbily as those 2 Michael frame shop employees had done. If you are looking for a frame job, go somewhere else where your business is more appreciated. Now that I have been in the area a while, I know that there are others who are better, equally priced, and more customer focused. If you are a DIY framer, go to Hobby Lobby to get your supplies. They are more customer friendly and courteous, with a better selection and price. read more

I have been there 5 times regarding one framing project. First the glass came in scratched, and that delayed it, after I had already gone there to pick it up On the appointed day. I received conflicting emails and phone calls about it being ready, which resulted in more fruitless trips. Finally it's ready, but when I saw it, they hadn't followed my instructions about where to put the hanger, and the art canvas was mounted crooked- it was tilting at least 1/2 inch and anyone who looked at it would have seen that. One clerk- Rebecca- was incredibly flippant and rude- someone needs to give her some training in customer service. If I could give zero stars I would. Don't be tempted to bring your framing job here just because they are having a sale. They are incompetent and he quality of work is terrible- it's not worth it. read more

Super disappointed. Came in about 3 weeks ago and spent around $250 on Xmas decorations and lights. Bought a star Xmas tree topper. Worked for about 3 days and when I went to returned it they told me I'm SOL because I don't have the receipt. Sucks because my fiancé and I spend probably close to 1k a year at this location. The star was only $12 so it's not like we're out of a lot of money, just very disappointing. read more

There are so many options here that sometimes I get a headache thinking of all the possibilities. From tshirt design to custom framing to scrapbooking to gardening, sometimes it's like creativity overload! The possibilities suck you right in and it's hard to leave the store without a full cart of items. Here's a tip: make sure you check your Sunday paper before you go because they always have some pretty good coupons. read more

Poor customer service. The store is large and many supplies. Very overpriced. Checkout was a hassle only register open with at least 10+ people in line. Many workers and I assume managers just walk around the store not even caring about the customers. Finally, got to check out and they could not apply my coupon and I asked for a manager and was told they were not around?? I would have just left, but I had been in line for at least 20 minutes. Will not be back! read more

I've always had a positive experience here, but today, was by far, the worst. The cashier was named Ellie. She was rude! She was never sincere, seemed angry to be working. She rang up my items wrong. I went to the car and realized it was wrong so my son and baby daughter went back to her. I told her she rang the florals up wrong. They were supposed to be 80% off, but it was only 50%. She then argued with me that SHE didn't ring it up wrong, it was the computer's fault, as if that was supposed to make a difference. Then my 4 year old son put his hands on the counter and she rudely told him to move his hands off the counter. She never apologized for the inconvenience and tried saying thanksgiving items aren't on sale for that much. I pointed out to her that they were fall items that I picked out of the 80% off cart and for her to check it out if she'd like, she then called a manager who came up and said,"just give it to her" as if I was wrong and was begging for them to give me a discount. Very unprofessional and horrible experience. read more

Michaels is always a nice place to wander in and waste some time. I love their finished items as I don't do too much from scratch. Always a great place to come at the end of a season for great deals!! read more

Great products and staff.

After being a Michael's regular customer for over 20 years, they have lost this person all together after a less than professional attitude by the Pablo Creek store manager. It was a legitimate question/concern that was asked, politely and with no attitude, with receipt in hand, for an explanation on what I was told was going to be a nominal cost in the Framing dept to being charged about 4x higher at check-out - and since the item didn't have a SKU, the cashier couldn't accept any of the coupons or even discount the item. Manager had no interest in working through this - just directed me back to the Frame dept for an "explanation". He had no inclination to do anything but pass the buck. So it's being resolved my way - by never spending another dime with Michaels, either in-store or on-line. read more

I am sure everyone knows Michaels is a huge arts and crafts store. They have everything for baking, wedding decorations, jewelry, painting, drawing, flower arrangements, sewing, stamps, and scrapbooking supplies. They have a good toy area for children's gifts that stimulate the mind with building and creating. They also have a frame shop in the back of the store. If you bring competitors coupons for framing they match that bargain. They always have weekly ad flyers and are always running 50% off deals. They also give you coupons when you check. Check online too...you can print coupons. Point being...you can get lost in here and the $$$ adds up quick...don't forget your pons! read more

Michaels has the best customer service of any craft or retail box store in the area. The employees are knowledgeable. Very helpfully and always so perky and happy. You can tell when the store is crazy and packed that they are so over it, but they still put a smile on their face when you walk up and help you find what you need and sometimes in my case things you really don't. Lol. They take you to the aisle walk you through the steps of what you are doing and offer suggestions. They know their product and tell you their experiences. They tell you about hidden coupons and show you what the best deals are. I wish they had more staff available, but the ones they have are great. If you don't think you can do a craft have no hesitation. They will sit with you and walk you through it. I have even called them from home for help. I can't say enough good things about this store. They are better than their competitors and in my opinion better than the other Michaels stores in the area. read more

I go to Michael's at least twice a week. I normally go to the River City location, but have traveled over 17 miles to the Beach Blvd twice now because there is a small difference in merchandise. Twice now, I have left this particular location with frustration. This location's manager has no common or business sense. seriously. The first time, they told me I could not use two coupons unless they were on separate cards. So I did not buy the second item. This time, I asked if I could use two separate cards and was told two coupons cannot be used by the same person in one day. So I didn't buy the second item again. So not only did you lose money twice, you actually lost it for good from me at this location. I'll go out of my way to somewhere else or pay more for an item just to not go back to this location. read more

The managers here are super RUDE and unhelpful!! Customer service is lacking. If you ask a question, you will surely get an attitude. It seems as though helping customers is an annoyance and inconvenience. Sorry for shopping with you???? Unfortunately, the employees are no better than the managers. Several people ruined my shopping experience on multiple occasions (NOT a one time thing; it is consistently an issue). Elle, Michelle, Richard, Veronica the list goes on. Terrible, terrible experience. I will now be going to Hobby Lobby or the other Michaels nearby. There is no reason to be disrespectful when a customer is uncertain or needs explanation. I've seen some of these employees be rude to CHILDREN who do not understand something. I left the store without my products even though I wanted them because people were so rude. I will NOT be shopping here again. Unbelievable. Also, if you want to go to the bathroom when they are closing, you will be denied. They tell you to go to Target. They do not go above and beyond for customers, they don't even do the bare minimum. Worst experience ever. 1 star is an overstatement. read more