Crooks, charged me $150 for walking in the door and doing nothing. Once before this tried to…read moreovercharge me stating they were there a long time meanwhile their plumber was a half hour late and found him chatting on his phone several times. watch out for your wallet. I would use someone else and just be warned they got lots of different business names but same people.

I can not say enough about this company! I had been given bad advice from my cesspool company and…read moreasked around for a reputable company. From my first phone call, I was treated like their #1 priority and it didn't end there! The guys who worked in my home made me feel like I was in good hands, like I was their only priority and didn't take advantage of the fact that I was a woman who didn't know much about this type or repair. I recommend them Highly!!! And will always and only call A1

I have used 5 Star Mechanical for several years, and they used to be responsive, thorough, and easy…read moreto deal with. Apparently, at some point, that version of the company quietly left the building. In early June, I had them out for an ongoing air-pressure/airflow issue. The technician looked at the system and told me someone would get back to me with options to correct it. While he was there, he also fixed a loose thermostat wire and recommended that I sign up for their service agreement, which supposedly included preferred scheduling and service. That sounded reasonable, so I signed up. It is now late August. I am still waiting for the magical follow-up call. Over the past several months, I have called repeatedly. The woman who answers the phone tells me, every single time, that she needs to speak with Tommy and that Tommy will call me back. Tommy has now been "calling me back" for several months. At this point, I can only assume his phone requires a replacement part that is also waiting on a callback from Tommy. After enough unanswered calls, I finally asked for a refund on the service agreement. After all, the entire reason I bought it was because I was told it would provide preferred service. Apparently, "preferred service" at 5 Star Mechanical means you are preferred to the customers whose calls they ignore even longer. I was then informed that the service agreement is basically non-refundable. Fantastic. So to recap: they encouraged me to purchase a service agreement promising better access and preferred scheduling, failed to follow up on the problem they already came out to inspect, ignored months of phone calls, repeatedly promised callbacks that never happened, and then told me I cannot get my money back. At this point, I'd get more value out of wiping my ass with the service agreement, which may actually be its most practical use Had they simply told me in June, "We have no intention of getting back to you," I could have called another HVAC company and saved myself an entire summer of chasing them. Instead, I kept giving them the benefit of the doubt because I had been a customer for years and because I had literally paid for a service agreement that was supposed to make this process easier. Lesson learned. I don't expect a company to drop everything the moment I call. I do expect that after five calls over several months, returning one of them shouldn't require an act of Congress This is not one missed call or one scheduling mistake. This has been months of being brushed off while holding a paid service agreement that appears to guarantee absolutely nothing. 5 Star Mechanical used to be a company I recommended. Based on my experience this summer, I would now recommend keeping your credit card in your wallet until you have a very clear understanding of what their "preferred service" actually gets you.

It is always a pleasure dealing with Five Star Mechanical's technicians. Tyler performed our yearly…read moreAC maintenance today and he was very professional, considerate, and competent. Such a nice experience. Highly recommend.

I had an excellent experience with Aaron's AC and would highly recommend them! I had high…read moreexpectations going in, and they exceeded them. From the initial service call through the follow-up, everyone was professional, responsive and extremely helpful. We were dealing with an unexpected A/C failure that appeared to be related to recent lightning and storm activity in the area. The technician (and team) took the time to explain what he was seeing, discussed the likely cause with us, and helped us understand our options. Our particular unit is no longer manufactured and replacement parts can be difficult to find. Rather than simply recommending that we replace the entire system, Aaron's AC took the time to locate a compatible condenser that would work with our existing equipment. That effort allowed us to address the problem without having to undertake a much more extensive and costly full-system replacement. Once the solution was identified, the team handled everything extremely quickly and professionally. I especially appreciated their communication, resourcefulness and willingness to find the right solution for us rather than simply the easiest one. It is refreshing to deal with a company that is responsive, knowledgeable and genuinely focused on taking care of the customer. They exceeded already high expectations, and I would not hesitate to use Aaron's AC again! Thank you John, Rob, Sue and Hunter!

This business is a piece of shit they installed a extremely faulty thermostat in my townhouse I…read moredidn't pick the thermostat as I'm not the original homeowner. I have the thermostat set at 69 and when it is bitter cold it shows that the temperature in the room is 60 degrees or 62. This company knows these particular thermostats have this issue as many customers with this particular one have complained. And guess what this company says there's NOTHING THEY CAN DO ABOUT IT.

I filled out a request on 6/26 for estimate on updating one of three R22 central Air systems in my…read morehouse. Filled in all my contact info and after three days no call or email. I understand that this is a very busy season but not a call or email for just an appointment is not good. I do not understand why some companies even offer the option to fill in for a request on their web site. I filled out three other requests and with a day they provided me with an appointment. It's a shame because I liked the puppy sitting with the owner! Update on 07/1 I called again and this time I spoke with Christian who set up an appointment for 7/03 between 1-3pm.

Thank you to everyone at Therm A Trol in Blue Point NY for your professionalism... We are so…read moregrateful. Very dependable company ...we are 100% satisfied with every aspect of a job well done. The H Vac system is great!! Installed perfectly in a timely fashion. Immaculate when the job was done .. Thank you again . Mr. and Mrs. Jim Wenz Bayport NY

I have used GLP Plumbing on various projects over the past 10 years. I am extremely pleased with…read moreMike and his team. My recent project was a house rebuild and GLP installed all new plumbing for the entire 4500 square foot home. In addition, they installed a new HVAC system. They have been responsive and they have shown up when they said they would. I highly recommend GLP plumbling

My mother's central air system had to be replaced thanks to Super Storm Sandy. She found GLP…read morethrough a friend and hired them when they came in with the lowest quote. She has been paying for this decision since. Actually, the original work went off without a hitch. The unit was replaced in a timely and professional manor. Recently, the system stopped working. Why wouldn't it, it's summertime and it's hot outside. Needless to say, three weeks later, after countless phone calls, by her and me, no return phone calls, no answers, being told they forgot their cell phone at home (yeah, my five year old wouldn't buy that one), many a broken promise as to when they would show up, and let's not forget not showing up the unit still doesn't work. Don't worry GLP, we will find someone who knows what they're doing and knows and understands what customer service is all about. The money she saved on the initial work, most has gone to hotel rooms. I have no illusions that you will be placing this testimonial on your web site. You should have no illusion that we will ever be recommending you to our family and friends.

What a waste of $150.00. I wouldn't be surprised to hear this is some sort of scam. 1st the person…read morethey sent didn't have any identification on their vehicle. They were here for over 3 hours which included the time they left to allegedly get Freon. Nothing was resolved, they then sent an estimate that other companies advised me were unreasonable. Attempts to discuss this estimate have as of now not been fruitful. I called this morning at around 10:30 to try to get some clarification & reached a full voicemail. A follow up text advising of same was met for a request that I be called. As of 7:00 nobody has reached out to me & that seems not the least bit shady. I would recommend at this point doing business with literally any other business & the more I think about this the more of a scam this seems. I'm further convinced this is not a legitimate business because they wanted to charge me for a part that was completely unnecessary & gave me the wrong estimate. It really seems like this businesses is just trying to take advantage of people. I implore anyone considering this company to stay far away. I guess their satisfaction guarantee is a joke too because the owner is only willing to refund the money they were paid unless this review is taken down. That sounds pretty unprofessional in my opinion.

Joel and his crew were great. My home is a cape and not easy to get central air installed. I got…read moresuch a great deal with 2 zone and nest thermostats. They also found a dangerous electrical problem and were able to repair that the next day. Would definitely recommend!

At first I was a little concerned after reading a Negative review.All I can say these guys are the…read morebest at what they do.That is fix oil burners My boiler was not running Anthony and his Helper John came in and did a wonderful job I was completely blown away.I do suggest though not giving any deposits.Let them do the work and pay at the end which I believe is normal practice. What an amazing job they did Five different company's could not figure this out and the boys From Advantage Burner Corp did Payment at end was made by check with out any issues

They came into my home and made me feel very safe. They knew the problem almost immediately. They…read moredid a great job on my new burner. Very clean and neat. Thank you Advantage

Great company with an incredibly professional staff to boot…read moreCustomer service is on point and they are easy to get a hold of as well They are dependable, hard working and clean I recommend them to all my friends and I've never had a complaint Give them a call for yourself and see what is all the hype!

After almost 10 years of service, we told them we do not want them to come open the sprinklers. We…read morehave paid them to come out every fall and spring to open and close the sprinkler system. Since we did have them come out I wanted the floor plan of where every pipe and head is located. The woman at the office told me since I am not longer a customer they deleted my information. It makes no sense for a company to delete all your information because you did not ask them to come for one visit. We are still a customer and usually customers call the company that installed them if an issue arises. Poor service to completely wipe a customers file simply because they said no to coming for a single service. It costs them pennies to keep a digital map of the pipes and sprinkler heads.