Dr. Amy Rojo and the staff were incredibly friendly and patient. They explained everything…read morethroughly and the pricing was affordable. Definitely recommend if you are looking for a new eye care practice!

I ordered a one-year supply of contact lenses for $1,000 (after insurance) and was told they would…read morearrive in 3-5 days, which mattered because I had an upcoming trip (this was mentioned on the call). I received an email receipt confirming the order, and my credit card was charged in full. Four business days later, I called to ask for a status update and was told they were never actually ordered. Despite taking my money and sending a confirmation email, no one noticed the mistake and no one followed up. I only found out because I called. Because of this, I was left without contacts for my trip. The only solution offered was a trial set in the wrong prescription. I ended up just cancelling the order overall, and will hopefully receive the refund. This does not fix the inconvenience, stress, or complete lack of professionalism. There was no clear explanation for how this happened and no real effort to make it right. This reflects extremely poor office management and disregard for patients' time and money. I would not recommend ordering contacts from this office.

This place is the best!!…read more Very professional optician. Friendly service, helpful without being at all pushy, caring, kind, and all around TERRIFIC. Excellent selection of frames. This is where to go when you want fun or funky frames and don't have the budget to travel to Europe to get them. Business is super clean and really well lit. Nicely decorated, too. Highly recommend going to Eye See!

I think I have found my go to optometrist! I had an amazing experience. The shop itself is very…read morebeautiful, I love the decor, it's very chic and modern. The staff are all friendly. The optometrist was very kind. I love that they have a wide assortment of frames to choose from to fit every budget. I will return next year for my annual exam. I love my beautiful Tom Ford frames.

I found out in San Diego that a relatively small mistake in grinding a lens can be pretty horrible…read morewhen driving a car. I came to Dr. Christopher Renner with my San Diego glasses and he found the small mistake and got me new, perfect lenses. I am so happy now when I drive. I can relax because everything is three-dimensional and sharp. Thank you so much to Dr. Renner and his wonderful staff.

When I gave myself a gnarly corneal abrasion causing terrible discomfort, my wife (who is a patient…read morehere) told me I should give them a call to have it checked out. Thankfully they were able to fit me in that same day and I saw Dr. Vinh, who diagnosed my abrasion and immediately alleviated my discomfort with numbing drops and a contact lens bandage over my cornea, prescribing me antibiotic drops to take to prevent an eye infection. Long story short I leaned the very hard way that I am allergic to a specific type of antibiotic eye drop (which for the record Dr. Vinh said was quite rare) and my eye swelled up and became badly inflamed overnight, causing me to return the next day and see Dr. Perry, who took great care of me and gave me steroid drops to bring down the inflammation. A day later and my eye was as good as new, and I saw Dr. Vinh again who gave me a clean bill of health. Simply put, I could not have been in better hands than I was with NOVA Vision Center. The professionalism and care that I experienced from the receptionists to the techs to the doctors was second to none. These folks are good at what they do, they truly care about their patients, and it shows. I now look forward to making them my new eye care place in the future, hopefully next time under better circumstances! :)

Good customer service, they've always gone the extra mile to try to help me out when I needed a…read morerush job or a repair.

Super helpful staff and gorgeous selection of eye glass frames. A++ for customer service.read more

Charmaine at this location is so rude and not personable. She acted like she didn't want to be at…read morework. .

Dr. Ward is very detail oriented. She listened to and understood my concerns. She made excellent…read moreprescriptions and suggestions (including drops for dry eye; they even had a test for dry eye to rule out inflammation--I never got this test at any other eye doctor's). Dr. Ward discussed various options for contact lenses that are realistic and meets my needs (no need for 20/20 vision). This branch (at Clarendon, near Whole Foods) is big and very spacious, with lots of frames on offer. They seem well staffed (multiple desks open). The medical assistant was friendly as well.

Was my go-to place, but this past experience was so horrible, I don't recommend them anymore…read more This year, I could get a new pair of glasses with my insurance, so I selected a pair in Dec with my new adjusted prescription. When they came in, the lenses were made incorrectly and looked all warped. I went back, worked with the technician to figure out the issue but he was stumped on the problem, and submitted a request to rework the lenses. 3 weeks later I came back again, but they were still made wrong. I was told I needed to come back only when Ben, the initial tech, was in. The Tech apologized, looking at my chart of how the issues had developed and said that he would add a 30% discount on my next purchase. I scheduled time with the initial tech for today, but when I arrived, he was out at lunch. The receptionist rudely told me I could wait 45 minutes to see him if I wanted to. I asked to leave a note, just so that he could call me and she said "sure" and never took down any of my info, just decided there were other things on her desk more important. I then asked her for a refund on the glasses, expressing that I had come back multiple times to try to fix this issue but its an hour round trip drive from me and I have to get child care arranged every time to move this along. She gave me a blank stare, when I asked questions about how a refund would be processed, and just said that the technician would call me back to discuss. The technician called back an hour later just to let me know that a refund was on the way. Nothing else, no apologies that they messed up my lenses, or the time wasted trying to fix. I truly am a very patient person and I understand mistakes happen - I just wanted to be treated like a human, and not discarded because I expected my glasses to be functional. I think this Optometrist group NVDO is so large now, they don't really care about any one patient - if you aren't an easy case to process, they'll waste your time and give you a run around until you ask for a refund and leave.

I love NOVA Doctors of Optometry. I have been a patient at this location for over a year and from…read moremy first appointment, I have just enjoyed coming. Each visit is filled with warm greetings, excellent customer service and laughter. It's never a dull moment. It's always so pleasant and everyone is super helpful and nice. I have to give a shout out to Mrs. Wendy. She is simply the best. Each visit, Mrs. Wendy has assisted me in selecting glasses and I have loved each pair. I think I look forward to seeing her versus having my actual appointment. The front desk receptionist is also a joy as well. Always so helpful and friendly and is sure to remind you of your next appointment. If you have not visited the Clarendon location, I highly recommend. Simply the best customer service, COVID restrictions in place and you feel comfortable.

They're good, even for a somewhat difficult prescription, they're reasonably priced, parking is…read morefree and excellent. No complaints!

After having a terrible experience with an Optician in Maryland and finding out there's no…read morelicensing or registration for them. Did some research, found Virginia has strict rules and requires licenses. Went to Bracken, glasses were ready in a little over a week. I can see with no headaches. Also I got Easy Clip Glasses, which are my favorite brand. Also I got the Matching Cases at no extra charge, a first. They even got me an extra Sunglass Clip for another vehicle. They were well worth the drive to Virginia and will be my Optician in the future.

This place is horrible! I had an appointment for an eye exam. I had called to confirm the price,…read moreand then they literally charged me almost double! Its an egregious bait and switch and for no reason! Also, the front desk is so disorganized, they literally wrote down everything wrong: the name, the address etc. it was so unprofessional. And when I pointed out that these things were written down incorrectly, my concerns were literally waived off. Anyway, do NOT go here, there are alot more honest optometrists worth your time.

The worst experience ever. Had an eye exam a year ago when the office was in Springfield service…read morewas great. Went to the Glebe Rd location l was treated as if I was from another planet used the same health and eye insurance as before I was told they couldn't find my insurance patients arriving after me were treated as if they were very important that wasn't the case for me thanks Aaron I guess my vision isn't important anymore very disappointing

The very best eye doctor and eye care in town! So modern, spacious, with lots of natural light. Too…read morebad they are out of network for all insurance plans (they are in-network for medical parts though). I came back to pick up my order, and they are so friendly and well organized. In and out in no time. They do reply to emails (a huge plus) and they are easy to reach on the phone. All in all, a pleasant experience every time.

The hubs and I were actually on a quest to try a hot chicken sandwich in Ballston Quarters and…read morecontinued our exploration in the streets since it was our first time in the area. We discovered NOVA Optique + Eyecare which just recently opened and were quite impressed with our visit. Thankfully they allowed walk-ins even during this interesting COVID-19 era. The office is very clean, modern, and refreshing! The staff was very friendly, and the doctor was super sweet. Highly recommend!

I've been going to New Era Eyecare for my annual exam since 2019. I'm happy with the care,…read moreprofessionalism, knowledge and friendliness of the doctors and staff. The times I've gotten my glasses through them I've always been happy with the quality, through insurance the cost is mostly comparable to LensCrafters (my other choice for glasses). In the rare occasion there was an issue or question, it was addressed quickly and resolved to my satisfaction.

They cancelled my appointment when I was only 10 minutes late after an accident occurred on the…read moreroad. They were unbelievably rude when I walked in for my appointment and I took off work for no reason. Do not go here.