My recent contact with Pritchard & Fallin in reference to a heat pump & air handler was a pleasant…read moreexperience from the first call to their office. All staff were respectful,clean & knowledgeable. The end results was a unit that functions & just by appearance you can tell there was pride in workmanship. Bill Lewis was especially helpful with getting the process started with advising me of all my options & a fair quote. Pritchard & Fallin are blessed to have him represent their company.

Ogle and Austin just installed my new heat pump in 94 degree weather. They are hard workers and…read morevery professional. Very friendly as well. From the purchase process with Bill, my calls into the office (extremely polite lady always answered the phone) through installation, all went smoothly.

Water heater replacement. Quick response, next day service. Fair price compared to local "big…read morename" plumbing services. Highly recommend.

Woman on the phone had a script and followed it to the letter. Unfortunately that script revolved…read morearound "getting some personal info" without hearing any of the backstory, confirming they COULD come out when needed or offering a ballpark quote prior to helping. Not great when the job MUST be done today & I need three quotes to start."

Re: Miller's Home Comfort 367 Northumberland Hwy…read more Callao, VA 22435 804-529-7838 Miller's Home Comfort in Callao, VA did the water plumbing work on my new home in Heathsville, VA in March of 2024, connecting the water line from the house to the Virginia American Water box out near the road. I moved into my house on 4/20/24. I noticed my water bill from American Water for 3/2/25-4/29/25 had gone from $19.27 (which is normal) to $35.86 but didn't really think too much about it because I had just had major surgery on April 7 and had people staying with me and people coming to the house for therapy, etc., and thought maybe it was from that. On May 25, my neighbor was down for the holiday to mow his grass and came to the door and told me I had a leak. The water was streaming from the water box at the road to the culvert gully. I called American Water who sent someone out very quickly that day. He showed me that the metal piece at the end of the line coming from the house was separated from the American Water part it was supposed to be attached to and was cracked. The water man looked at me with some amazement and said, "this is new" and asked who had done the plumbing from the house to their hookup. He said, "This should be under warranty for a year, I would have them come out and fix it." Of course, it was a holiday weekend, and no one was in the office. I left a message with an AI answering machine that told me a technician would be sent. The weekend went by, and not only did I not get a call or a technician, the water flowed on. On Tuesday morning, 5/27, the office called to say that Miller's work is only guaranteed for 30 days and that they would not make an exception. Thirty Days!!!! If I had known no one was going to come, I would have tried to get someone else out. Meanwhile the water flowed on over 2 more days. I called someone else after my phone call with them who sent someone within the hour. He found that the metal female adapter that screws into the Virginia Water piece had split lengthwise and separated from the American Water connection, as had their technician. He said he didn't know if someone had perhaps tightened it too much, but he showed me the piece split vertically up the center. He then cut out the fitting, replaced it, tested it, and refilled the hole. I have received a bill for the work done for $420.90. I also just received my water bill for 4/30/25-5/29/25 for $81.04, quite a bit more than $19. I appealed in writing to the company that I felt this was not right and to please do something to help me. I got no response. Therefore, I would not recommend them to anyone and feel people should know about my experience. Thank you. Deborah W. Sears 129 Hampton Place Heathsville, VA 22473 804-220-2549 804-580-4429

Joined the preventive maintenance program to take care of our HVAC equipment. First time checking…read moreequipment they found a weak capacitor and replaced it. Was billed as if they were called out which was over $200 and they were already here on site. Second time new tech and they checked equipment and gave me a report but I could not read it because it was only pictures and asked for a different format similar to the one I got the first time but that did not happen. Third we started to have issues with one HVAC system and they determined that a sensor was bad. They gave a very high charge for the repair and because of time I agreed to having the repair but it did not fix the problem and for a cost of $610 for only 20 minutes of work I felt I was being robbed. They did reduce the bill by $200 but I still had a failing system. They came out again and then determined three other item needed to be replaced and I discovered they were charging me twice for the same work. I asked for an estimate to replace the unit and they sent a sales person to provide that. The cheapest system they gave was around $14,000 and I did some price checking and got a larger unit than I had at a price under $9000. They do a lot of advertising and that concerns me that there business is not as good as it should be. They do all there pricing on a Flat Rate scale and that is usually higher than others. Also using the Flat Rate scale allows them to charge twice for the same work. Last they don't seem to stand by there work. They told me for the last suggested repair they were not sure that it would not fix the problem.

I needed help replacing shut-off valves on an older home and Dylan got the job done and was very…read morereasonable. I have already discussed having more work done in the future!

From the owner: We are a fully licensed master plumber and insured We specialize in residential/commercial service…read moreand new construction plumbing! Give us a call for all your plumbing needs on the middle peninsula and northern neck!

Very friendly, helpful and responsive - including at the holidays!…read moreWe had a lot of family coming for the Christmas holidays to stay with us and one of the 3 toilets was not working right. Chris came out same-day on the day before Christmas Eve and helped us resolve the problem. Very much appreciated!

Hello , i just wanted to take time out to personally thank eric for coming out to the southern…read moremaryland blue crabs stadium and not only showed up in a timely fashion but in co-vid protection gear. And very quickly and swiftly took care of our plumbing needs and at a fair cost.. Super hard to find plumbers with reasonable rates. Look no further than A&E plumbing.. We look forward to doing business again.

Love the service techs! Very professional, very knowledgeable! I love that they gave me options for…read moremy services!

Great service! The technician was very thorough and also gave me future tips regarding our dryer…read morevent. He was meticulous with his work, and also was able to make the necessary repairs. Excellent job!

DON'T WASTE YOUR MONEY! They relocated the plumbing for our kitchen remodel. The pipes frozen on…read morefirst on the first winter storm. Called him several times but insisted that the county code didn't require insulation on pipes in the crawl space order the house, but said he'd check it out. He never showed! I don't know of any other plumber that would stand by his work.

Plumber came within an hour of my call about not having water pressure. Ended up just being a bad…read moreswitch, which he actually had with him and he had it switched out in minutes. Couldn't believe how simple the fix was. Mike was extremely professional and easy to work with. I would recommend him to anybody.

Jeff showed up on time and completed the work quickly, cleanly, and efficiently. His price was…read moreextremely competitive, as I contacted several plumbers before scheduling. I absolutely would use him again in the future.

Kris and Rich came out quick and performed a great job on my kitchen. Polite, fast and good…read morequality! I would recommend.