Re: Miller's Home Comfort 367 Northumberland Hwy…read more Callao, VA 22435 804-529-7838 Miller's Home Comfort in Callao, VA did the water plumbing work on my new home in Heathsville, VA in March of 2024, connecting the water line from the house to the Virginia American Water box out near the road. I moved into my house on 4/20/24. I noticed my water bill from American Water for 3/2/25-4/29/25 had gone from $19.27 (which is normal) to $35.86 but didn't really think too much about it because I had just had major surgery on April 7 and had people staying with me and people coming to the house for therapy, etc., and thought maybe it was from that. On May 25, my neighbor was down for the holiday to mow his grass and came to the door and told me I had a leak. The water was streaming from the water box at the road to the culvert gully. I called American Water who sent someone out very quickly that day. He showed me that the metal piece at the end of the line coming from the house was separated from the American Water part it was supposed to be attached to and was cracked. The water man looked at me with some amazement and said, "this is new" and asked who had done the plumbing from the house to their hookup. He said, "This should be under warranty for a year, I would have them come out and fix it." Of course, it was a holiday weekend, and no one was in the office. I left a message with an AI answering machine that told me a technician would be sent. The weekend went by, and not only did I not get a call or a technician, the water flowed on. On Tuesday morning, 5/27, the office called to say that Miller's work is only guaranteed for 30 days and that they would not make an exception. Thirty Days!!!! If I had known no one was going to come, I would have tried to get someone else out. Meanwhile the water flowed on over 2 more days. I called someone else after my phone call with them who sent someone within the hour. He found that the metal female adapter that screws into the Virginia Water piece had split lengthwise and separated from the American Water connection, as had their technician. He said he didn't know if someone had perhaps tightened it too much, but he showed me the piece split vertically up the center. He then cut out the fitting, replaced it, tested it, and refilled the hole. I have received a bill for the work done for $420.90. I also just received my water bill for 4/30/25-5/29/25 for $81.04, quite a bit more than $19. I appealed in writing to the company that I felt this was not right and to please do something to help me. I got no response. Therefore, I would not recommend them to anyone and feel people should know about my experience. Thank you. Deborah W. Sears 129 Hampton Place Heathsville, VA 22473 804-220-2549 804-580-4429

Joined the preventive maintenance program to take care of our HVAC equipment. First time checking…read moreequipment they found a weak capacitor and replaced it. Was billed as if they were called out which was over $200 and they were already here on site. Second time new tech and they checked equipment and gave me a report but I could not read it because it was only pictures and asked for a different format similar to the one I got the first time but that did not happen. Third we started to have issues with one HVAC system and they determined that a sensor was bad. They gave a very high charge for the repair and because of time I agreed to having the repair but it did not fix the problem and for a cost of $610 for only 20 minutes of work I felt I was being robbed. They did reduce the bill by $200 but I still had a failing system. They came out again and then determined three other item needed to be replaced and I discovered they were charging me twice for the same work. I asked for an estimate to replace the unit and they sent a sales person to provide that. The cheapest system they gave was around $14,000 and I did some price checking and got a larger unit than I had at a price under $9000. They do a lot of advertising and that concerns me that there business is not as good as it should be. They do all there pricing on a Flat Rate scale and that is usually higher than others. Also using the Flat Rate scale allows them to charge twice for the same work. Last they don't seem to stand by there work. They told me for the last suggested repair they were not sure that it would not fix the problem.

Great work! So quick to diagnose an issue that I (and google) could not figure out. I consider…read moremyself a pretty decent DIYer, but there is definitely something to say about experience! They will be my 1st call in the future.

We had a 2nd floor bathroom exhaust fan where the flexible exhaust pipe had come loose from the…read morevent outlet. B & E Heating technicians re-attached the pipe in a matter of minutes, in an attic that had no floor and was covered in blown-in insulation. I would absolutely use their services again and recommend them without hesitation.

Hands down 100% honest, trustworthy, reliable, knowledgeable and affordable! Highly recommendread more

From the owner: Local business with over 20 experience years in heating and cooling. We offer sales, service and…read moreinstallations of all sorts of heating and cooling projects. Give us a call for your free quote or if you need service work done at a fair price and good quality people.

We chose this company after shopping around, in part because we are a veteran family and wanted to…read moresupport a veteran-owned business. We signed and paid on a Wednesday, with work scheduled to begin Friday morning. I took off work and waited at the property. No one showed up and no one called. I had to contact the office myself to find out no one was coming. Work did not begin until the following Monday. Unfortunately, that was the beginning of a pattern that continued throughout the entire project. We repeatedly had to call for basic information about the status of our property. Calls went unanswered, promised callbacks did not happen, and we received vague or conflicting explanations about staffing and project status. At one point, a company employee called and had to ask us what condition our property was in and whether the house had running water. We should not have been responsible for updating the contractor's own staff on the status of their project. After the plumbing work was performed, we were told the remaining step was inspection and that the office would coordinate it. We waited, repeatedly followed up, and eventually contacted the permitting office ourselves. At that time, we were told there was no permit or application on file for our property. Meanwhile, an approximately eight-foot trench remained open in our front yard with plumbing exposed for weeks. After nearly a month of problems, we requested a refund and asked that no one from the company enter our property without authorization. The owner confirmed in writing that no one would do so. Despite that, workers arrived at the property without coordinating an arrival time with us. We received an automated notification that a technician was en route, but no inspection time had been provided. We had to call the inspection office ourselves and learned that the inspection window was 11 a.m.-1 p.m., although the company arrived hours earlier. When my husband questioned the technician about why they were there, the status of the project, and the conflicting information we had received, the company subsequently texted us accusing my husband of "harassing" the technician and stated that they had called the county and canceled the permit. This experience goes far beyond poor communication. It has involved a missed appointment, repeated failures to follow through, poor internal coordination, conflicting information, weeks of chasing answers about our own property, an extended open excavation, and ultimately being told the permit was canceled after we asked questions about what was happening. We have documented our communications, calls, property condition, and timeline. Based on our experience, I cannot recommend this company. STAY AWAY FROM THESE PEOPLE.

Love the service techs! Very professional, very knowledgeable! I love that they gave me options for…read moremy services!

I was desperate when I contacted Alliance Mechanical Services. My AC had suddenly stopped working…read morein the middle of July in South Eastern Virginia and my 18 year old dog was suffering from the heat and humidity. I feared that he couldn't survive. I called a few HVAC companies, who informed me that they wouldn't be able to help me for a week since they were swamped with other customers without AC. Then, I remembered that Alliance had previously helped me with my furnace. Alliance came out the same day. They thoroughly explained the issue, determined that my old AC system was indeed dead, and gave me a formal proposal that was fair. While I thought about it, they offered to install a window AC unit to alleviate my little dog's suffering. They were professional and very neat. They were able to install the system in one day and a few days later even followed up to ensure that it was working properly. I would definitely use them again!

Outstanding service and prompt on appointments. I have been using this company for years and you…read morecannot go wrong with this service. They also have fixed some of my commercial refrigeration and they all have worked now for 3+ years. These commercial units were mid aged and would think they would have failed by now but still running great. Their service contracts are excellent way to keep your equipment up and running for years.