Called this company for estimate to replace failing HVAC system. Explained my problem and they…read morelistened and were willing to come back and diagnose the problem but did look things over and provided estimates of different units to replace ours. We chose them because to replace our system because other neighbors had good things to say and they were half the cost of other companies in our area. The were careful to protect surround areas of our home during install and cleaned up after. One small mistake was made during install and the owner of the company came out on a Sunday, during the hottest time of this year so far, and made the repairs. System is working fine and all was done at a fare price.

SUNDAY, 96 degrees and air split in the bedroom quit. Called Veneys to leave a message hoping for…read morehelp on Monday. Got a real person on the phone, and a tech arrived in under an hour , problem fixed. We are amazed at this customer service and the capable and pleasant young man working on a Sunday and solving our issue. Fabulous! We will tell everyone we know about this experience Marcia Robison​​

The tech overcharged my unit, which resulted in the pins blowing on my compressor, due to he was…read moresitting in his truck too long. I will be reaching out to the owner.

Very thorough, timely and comprehensive service performed by the Gilman team. Hector was our…read moretechnician. He was very honest, courteous and knowledgeable. Appreciate it!

our assigned technician, Hector, was professional, and offered good information when I asked…read morequestions about our unit. i like that Gilman's sends us notice to let you know when the tech will arrive, along with a name and photo. the company is top notch with customer service. will recommend Gilman's to friends and will use again.

Lately my father has not had a good experience with this company. He had a heating/AC issue and…read morewas to have it and the plumbing of his home replaced. The owner was paid in full but only did have the work. My father's home still do not have plumbing or the AC unit installed (it is still in box waiting). He has called multiple times and is trying to be patient for nearly 2 months but this company will not return to finish the job they started and was paid for. The owner keeps saying he will show up but never does. His excuse is that he is "busy". He do not prioritize his customers that pay in advance because he already has his money. Word of advance, go with someone else or if you do decide to use this company, do not pay in full until the work is done or he will go MIA on you. Poor business ethics and customer service. I give D-

Old school first class gentleman. Did a fantastic job replacing two bad HVAC split systems and it…read morewas nasty hot outside. You know they say you get what you pay for? We got more.

I rely upon George and Wilbur for our plumbing and electrical needs. They do a great job in dealing…read morewith all manner of issues that arise in our old house. Timely, efficient, solution-oriented, and reasonable. Highly recommended!

We just moved to the area and they were recommended by the woman who sold us our house. I called…read morethem to come fix a leaky outdoor faucet. They had time the day after I called, got here on time, fixed the problem and answered lots of questions we had. They were reasonable and I would recommend them again for sure!

Bobby was able to come out during the heat wave and save us. During record setting heat wave he…read morewas able to locate the hard to find part and install is expeditiously to get our house back to cool. His customer service was critical to keeping us informed and refreshing to find. He stands behind his work and really cares about his customers. Would highly recommend!

Wonderful company with excellent customer service. I highly recommend them. Good quality service.read more

I wanted to share my experience following a service visit on Monday, July 6th. The technician who…read morecame to our home was professional, thorough, and took the time to properly inspect and test our HVAC system. Based on his evaluation, he stated that the unit itself appears to be operating properly. However, what he told me afterward was very concerning. He explained that, because of the design and layout of our home, I should never have been sold this particular system if the expectation was for it to adequately cool both levels of the house. In his professional opinion, the current system will never perform the way I was led to believe it would, and the proper solution would be to install a second unit in the attic. That raises a serious question: if this system was never capable of adequately cooling our home, why was it recommended and sold to us in the first place? We made a significant investment based on the expectation that the system being recommended by the professionals would be appropriate for our home and provide adequate comfort throughout both levels. I do not believe this is a situation where we should be expected to simply accept the outcome or compromise on something that was misrepresented from the start. We relied on your expertise, and the responsibility for correcting this issue should not fall on us. At this point, I am disappointed and concerned that we were sold a system that was never properly suited for our home. This issue was not caused by us, and I expect the company to take responsibility and make it right. I will be happy to update this review based on how the situation is handled moving forward.

They were great! Very responsive and worked hard to make ever right. They came back just to insure…read morethe humidity control was good.

We worked with Ingram Bay Homes for a complete kitchen remodel and were delighted with them…read morethroughout the whole process. From the beginning of the project to completion, from first meeting when with us to review our plans, provide cost estimates and give a proposed timeframe for the work, to the final walkthrough and sign off, Lydia and Vincent were professional, responsive, and always entirely pleasant. We were kept well-informed and communication was always prompt. The quality of the work was excellent and everything was completed in a timely manner. There were inevitably some changes and additions to the scope of work required by unexpected things, but in every case we were able to discuss with them what was involved, what the costs would be, and what the additional time would be. There were no expenses or charges incurred by us that we had not agreed to accept. We also very much appreciated and valued the advice and recommendations about various aspects of the project that we received from Lydia and Vincent--their expertise and good judgment were invariably helpful. This was not our first home remodeling project and we know such things are by nature complex, challenging, and all too often stressful. We count ourselves fortunate to have worked with Ingram Bay Homes on this occasion and we absolutely would be delighted to work with them again in the future. Frank and Houston Kelly

Not good. This contractor remodeled our house. The work on the house was generally good. But at the…read moreend of the job the contractor, Vincent Haynie, hit us with a huge invoice for cost overruns. No warning. The contract called for written change orders but there were none. We negotiated a settlement but remain bitter.