I think having a negative and rude staff is mandated for all Ace Hardware stores. No difference at…read morethis location. Generally, all we do is walk in, grab what we need, pay, and leave. And yet we get mutters and attitude. I used to think it was because we wore masks, especially during the height of the pandemic, but the attitude still prevalent now. I guess that's the price we pay for convenience.

TLDR: I would strongly recommend not purchasing equipment from this location. This location does…read morenot have the capability to be an authorized Stihl dealer. I expect it's the same with all the high dollar equipment including BGE. I purchased a Stihl RB400 pressure washer in the morning to strip paint off my house, as my old pressure washer wasn't up to the task. I used it for about 20 minutes before all 4 anti vibration mounts sheared off the chassis and the engine and pump fell to the ground. After looking at it, it looks like the mounts were severely over-torqued by Ace during assembly. It was a little frustrating to have that happen to a brand new $850 piece of equipment that's supposed to be top of the line, but whatever, things happen and Stihl has a great warranty right? So I called the store to make a warranty claim, and I was informed they do not have any repair staff on site and would have to ship it to a repair facility. I've owned a lot of Stihl equipment, I've never had an issue with a warranty claim until now. They gave me an estimate of 2 weeks to repair, but since I have a halfway unpainted house now, I told them I just wanted to return it. On the phone they told me no problem and to bring it in. I loaded it up and took it in. When I got there they told me they can't take Stihl returns and I'd have to send it in for repairs. I run all Stihl equipment at my house, and I own a business that runs Stihl equipment in all our crew trucks. I've made plenty of returns and had plenty of warranty claims at other Stihl dealers without ever having a problem. This Ace is either unwilling to help or unable to help, both cases are simply unacceptable. If you'll be purchasing major equipment, purchase somewhere that can stand behind it and make you whole. That's kind of the whole point of paying a premium for Stihl.

I have a cast iron doorbell cover I purchased a number of years ago that the center button broke…read moreand would no longer work. I emailed Fusion asking for parts to repair and I received a brand new complete unit. Thank you, Fusion. That's excellent customer service and you obviously stand behind your products. I'll purchase from Fusion again.

Home Depot on Pheromones…read more Comparable prices, friendly staff, lots of higher end hardware store higher end stuff.

BUYERS BEWARE! Terrible customer service after their own employee damaged our car…read more We bought patio furniture here yesterday and were told to bring around our own vehicle for loading, delivery was never mentioned as an option. When the employee loaded the furniture, he shoved it in with zero care, gave no warning it wouldn't fit, and never offered padding or delivery. This tore our car's roof trim and left a visible hole (see photo). We called the moment we noticed and were told to come in the next day to "figure something out." Instead, we got the opposite of customer service. The owner was condescending, dismissive, and outright rude from the first minute. He told us the damage was OUR fault, flatly refused to discuss any way to make it right, and made snide, patronizing remarks questioning whether we even understood how insurance works, as if we were too dim to grasp our own claim. When we pointed out that no employee had ever mentioned delivery, he smugly said it "should have been obvious," as though we were supposed to read minds instead of being told. This wasn't an owner trying to find a fair solution and coming up short, this was someone who wasn't interested in a solution at all, and who used condescension as a strategy to make us feel too stupid or intimidated to push back. Zero acknowledgment. Zero apology. Zero attempt to de-escalate or even hear us out respectfully. Damage happens, I understand accidents. What's unacceptable is how a company treats you after their own staff causes that damage. If this is how the person running the business handles a legitimate problem, I'd think twice about trusting them with anything else. I would strongly advise shopping elsewhere.

Staff is always super helpful, friendly, and patient. This place is constantly saving my ass…read morewhenever working on cars doesn't go as planned. Please don't ever remove the nuts/bolts section in the back of the store because that thing has been a lifesaver on so many occasions. Appreciate yall!

I bought a box of garbage bags yesterday and never used it. When I came back to Ace to return it,…read morethey refused the return. Very disappointing experience. ALWAYS GO TO HOME DEPOT

Yes, a great selection of high quality products first drew me to Urban Hardware, but it is the…read moreexceptional staff that keeps me coming back. I had an unusual failure of a newly purchased part to a patio heater that Ron, Kimberly, and Lee teamed up to work with the manufacturer to get resolved on my behalf. Their courtesy, and overall we'll do whatever it takes attitude was comforting. And it wasn't just one person - every single person on that staff like Sam and even the gentleman in shipping that helped retrieve a part was exceptional. It's service like this that will make my wife and me life-long customers.

First time at this store I was impressed with their wide selection of products. I was able to find…read moredifferent type of Azaleas. To make it even better, some of there were 40% off.

Great local place, very helpful except returning items, that takes a minute. I haven't compared…read moreprices to Orange and blue and seems like they are comparable. If you're close go, most times there is someone to help you.

Simply the best. Forget Lowes, forget Homeless Depot and go straight to here to get actual service,…read morequality products and people who are not seemingly trying to avoid contact with customers. Just bought about $65 worth of kit from here, was served by the delightful Tiffany, don't tell her I said that, who was patient with my insomnia and drooling problems. That's 65 not going to one of the billionaire gits that own the other two shops mentioned above. In case no one knows it, Lowes is owned by a member of the Walton clan, who basically have done their best to wipe out quality shops of all kinds and import nearly all of their products from China. I actually found stuff in Ace made in a strange country called the U.S of A. There is some of the Chinese stuff in there, but if you ask for quality stuff they have it. Unlike the Kobalt junk I bought from Homless Depot which had the endearing feature of in one case having the bit part of a screw driver literally snap off. Looks nice, is basically junk. Cheers.

I needed a number of small pieces of 1/8" plexiglass cut for a project. I already had the…read moreplexiglass, and other Ace Hardwares I asked wouldn't cut them because I didn't buy them there. Understandable, but not what I wanted to hear. I called Chamblee Ace, and they said "Sure, you just pay for the cut." There were 14 8"x10" pieces I needed cut. Lance (I'm pretty sure his name was Lance) said it would take about an hour. A little over an hour later he called and said they were ready. How much did he charge me? $20. I was expecting to pay probably twice that. And the work was beautifully done, nice, clean, precise cuts. It's a little out of my way, but I'm going to Chamblee Ace for my hardware needs from now on.

Outstanding!!! Everyone is incredibly helpful! They go out of their way to find items and fix home…read moreproblems. They always give great advice.

I have done business with Howard Bro. For over 45yrs starting back when it was one tiny store on…read moreBuford highway ( now they're gardening equipment center) and they are still the best. God Bless.

Called Customer Service to inform them about a friend who needed to grab some screws a few minutes…read morebefore closing. The receiver was very rude and harshly snapped "No!" at the request. My Friend still made the drive and was refused service despite having 2 minutes before closing. If you're looking for quality customer service, this isn't the place.

Service was great, the attendant walked me all the way to the aisle and the items I was looking to…read morepurchase. Variety selection Great value for my shower curtain and curtain rod

Today Elijah helped me with the purchase of Emerald Green Aborvitae. He was so thoughtful and…read morepersonable. I bought ten and he put those that I could take with me in my vehicle, picked out the others for me, put them on a cart, and marked them sold for me. Also, this store takes good care of their plants, watering them as needed, etc. Thank you, Elijah! Your help meant a lot to me. jean

Great store in a good location with lots of good merchandise and amazing prices. I gave 4 stars as…read morethe service/attention from associates was subpar. I've only ever been to a harbor freight tools in person once. This time around, I knew exactly what I was looking for as I had seen it online, but I didn't know where to find it in the store. Yes, the sections were labeled, but that didn't help much. I walked around until I eventually came across what I was looking for.

This is my favorite Harbor Freight location in the Atlanta area. The store is always well stocked,…read moreand the employees are always happy to help. Huge shout out to Timo for being the best HF employee I've had the pleasure of meeting. He always makes sure all my coupons are applied, tells me about upcoming sales, and overall provides top notch customer service.