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Truck Ranch

3.0 (2 reviews)
Closed • Closed
Updated 3 months ago

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2 months ago

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Stevinson Hyundai - The dealership exterior

Stevinson Hyundai

(90 reviews)

I just bought a 2026 Ioniq 5 from Stevinson of Frederick. Great prices and great customer service…read morefrom the whole team. Milad was an excellent and positive communicator through the whole process. Arian took me on a great test drive -- he was super knowledgeable and I loved that he came to talk to me after the process was over to give me even more information and tips and tricks as this is my first EV. Jesus made the financing part super quick, easy and transparent. The sales manager (sorry I can't remember his name) really went out of his way to make everything right and get me the car I wanted as quick as he could. These guys are a 100% top tier team. Thank you! -KentC

Took my new car with 3100 miles today to have them look at 360 camera that keeps not working and…read moregiving me a green screen. Called and talked to service department employee to setup appointment because I wanted them to understand the situation. He asked me on phone would I be waiting and I said yes. When I arrive all the way from golden I am told by a blond haired lady checking me in that this is an all day drop off appointment. Why wasn't I told that.? I could have dropped off the night before. She said well we can reschedule you. I said I just drove 45 minutes from golden. Do you have a loaner no she said. She didn't even look. You could tell she just didn't care. Man sitting next to her didn't care either, he sat there like a stone offering no help. I didn't yell i wasn't rude I was polite. A complete Waste of my time. I took my car here because when my husband and I bought two cars in one day from them in October 2025 the sales department treated us really well. Well the service department could learn a thing or two about customer service from the sales department. We spent over $100,000 on cars that day. The service lady offered no resolution other than another appointment. It was so obvious they just didn't care. I was nice and told them how disappointed i was but still no emotion or caring. I will be taking my car to the golden Hyundai dealership from now on. Beware of the service department.

Truck Ranch - usedcardealers - Updated May 2026

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