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    Sill-TerHar Ford

    3.1 (21 reviews)

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    8 years ago

    The receptionist Lauren is so sweet and helpful, making my overall experience better at this dealership!

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    Ask the Community - Sill-TerHar Ford

    Review Highlights - Sill-TerHar Ford

    THAT is why we keep coming back to Sill-TerHar - the knowledge and care during the sale and the service and commitment after.

    Mentioned in 6 reviews

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    Sill-TerHar Motors

    Sill-TerHar Motors

    (233 reviews)

    Don't buy from this dealership…read more On November 24, a friend referred me here, so I drove 100 miles south to check out a vehicle. I met with Colin, who was nice and pleasant, and after test-driving a few cars, I ended up purchasing a 2022 Lincoln. The very next morning, when I went to leave, my driver's seat was completely disconnected from the base frame. I immediately sent a picture to Colin, who told me they would take care of it. The next day he said his manager would "make this right." Two days later, I finally heard from Colin's manager, Kelly, who also promised he'd talk to the DP and get this resolved. And then--nothing. Colin and Kelly both ghosted me, and as of Dec 8 I'm still stuck with a broken seat in a vehicle I just bought. I've been in the car business for 12 years, and I have never seen service like this. I've never purchased a defective vehicle and then been ignored by both the salesman and the manager. I will never return to this dealership again, and I strongly recommend others stay far away.

    I brought my vehicle to Sil-Terhar Ford in Broomfield for routine tire service, and unfortunately…read morethe experience has been extremely disappointing. When the vehicle was returned to me, I noticed fresh scratch damage on all four wheels. The marks were identical in pattern and clearly consistent with damage from a tire-mounting machine and wheels being slid or stacked against each other. These scratches were absolutely not present before service. To make matters worse, two TPMS sensors failed immediately after the service. Sil-Terhar replaced both without hesitation--which strongly suggests they were damaged during the tire installation. Despite the obvious correlation between the service performed, the matching scratch patterns, and the immediate TPMS failures, the dealership has refused to take responsibility for the wheel damage beyond applying two small spots of touch-up paint to one rim. No further repair was offered, even though the damage is present on all four wheels. I've attempted to resolve this professionally through the service department, but I've been met with denial rather than accountability. I take very good care of my vehicle, and it's frustrating to have it returned with damage that occurred during a simple service appointment. I hope management will reconsider and do the right thing--repair the wheels properly and ensure this doesn't happen to other customers.

    Audi Flatirons - Audi Flatiron photo gallery

    Audi Flatirons

    (129 reviews)

    I recently got a 2022 RSQ8 that was delivered from an out of state dealer and I wasn't able to…read morefully inspect the car before I bought it. Only 17k miles but needed a decent amount of work. I brought it in and they took Care of every problem I addressed plus multiple others i wasnt aware of. Mostly minor work like rattles and wipers, some major like the water pump vac line and 3 oil leaks. They went above and beyond for me they treated me as if I purchased the car from them. I didn't spend a dollar for over 8k worth of work and my car feels brand new. I 100% trust them with my car and I don't say that often.

    I would like to start by saying I know bringing my vehicle to Audi is a luxury experience and I…read morehave always been happy to pay for that. I have bought my last two Audis at this location and always brought my cars here for service over the last 8 years I have been affiliated. As of yesterday I no longer believe the cost is worth the experience. I have always valued the availability of the loaner vehicles making it possible for me to complete errands and everyday tasks while my car is getting work done and have enjoyed my experiences with my last two service agents Blayne and Michelle. I appreciate the value in getting my work done all under the same roof having all my records saved in the same place for ease on myself and the service agents so that things may be done adequately and proficiently. My last service agent, Michelle has since moved away so I was assigned to a new one, Robert Shipley. I have worked the last 11 years in customer service and marketing in the area which has always made it easier for me to bring my car here as it was close and Audi Flatirons has always aligned with my values. Today I brought my car in for an oil change and immediately was told by the service agent that I would need an 80k service and spark plugs replacement - a service that I have had previously done not even a full year ago. Even having explained this he did not believe me until looking at my file, why this was not done previous to my arrival I would like to know. He continued to talk down to me without knowing my background or my knowledge of my own vehicle (maybe perhaps because I am a female in my late 20s who couldn't possibly know anything about cars???) before leaving I approved work to be done for oil change and brake fluid (that I was told I needed before anyone had even looked at my vehicle mind you) both of which I know I can get done anywhere else and at a lower cost but again I have always had excellent experiences previously. I feel it is also important to disclose that I am supposed to have "Audi Care" which I'm told is supposed to save me money on regular routine maintenance yet I have yet to see that happen or perhaps they have not done their due diligence in checking those things beforehand. Several hours later a receive a phone call from Rob telling me I have decisions to make for my car. He tells me I need new tires and new brake pads quoting me 3500$ for all the work listed above. I then tell him I will need to call him back and he tells me he needs to know now or they will skip my vehicle. Red flag number 2 now for those counting. When he calls back because he apparently could not wait for me to do so I tell him I am still going with the original approved work and nothing more. He then proceeds to try and scare me into getting the work done stating safety and that he is giving me a better deal than I can get elsewhere so so much for making a decision on my own vehicle right? I am now scheduled taking my Q3 to have the additional work done for under half the cost within the next couple days and if I had known how this experience would go I would have done it all elsewhere from the start. I have also since learned I just need to have my rear pads and rotors replaced and a tire rotation will be fine for now but will need a set of new ones within the next couple months. So while he may have some things right it is not nearly as dire as he had made it seem. If anyone does end up reading this and made it this far I recommend "All Audi and VW" as an alternative place to get your work done. Years ago I had brought my first 2003 Audi A4 here previous to buying my newer ones (2016 A3 & 2020 Q3) from Flatirons's and that car had lived to run over 250k miles. It may not have all the same luxuries that Flatirons's offers but it is family owned and operated by kind people who have a love and understanding of Audi and Volkswagen vehicles and offer reasonable prices. I also would recommend "Apikol Performance Automotive" Troy has extensive knowledge on vehicles and takes specific interest in Audi. I have also included a photo of my dash from my 2003 Audi A4 to further show my care and value of Audi vehicles

    Land Rover Flatirons - Waiting area

    Land Rover Flatirons

    (89 reviews)

    I've been coming here for a decade...and bought most of my Land Rovers here. Always great service…read moreduring sales and service. They have a great waiting area with refreshments, strong WiFi and comfortable seating. Not much else to say except that is a great dealership overall. They have also increased their inventory with new ownership.

    No stars are too many. My 2017 Discovery arrived at the dealership on 02/24/2026 for a coolant…read moreleak. This review is being written on 5/13/2026. The car is still at the dealership. The most difficult part of dealing with this group is their automated system. They tell you they will call or text back. It does not happen. They say they are attempting to reach someone in service, every time they respond with, "nobody is answering". We live in Wyoming and chose to use the dealership based on the belief that dealership will do what is right for the customer. We chose a Land Rover based on the belief, the luxury brand will treat their customer right. Don't believe that. What was to be a simple fix that should have been covered by the extended warranty has turned into an absolute nightmare. We can't reach anyone and there are no answers from the dealership. My wife stopped in (212 miles away) in order to demand answers. She was told they did not know anything about what was going on with the vehicle. they stated the individual dealing with the vehicle was no longer under the employment of the dealership and they would have to research the situation. She finally got. in contact with the service department which told her there is no record of contacting the warranty company. There is also an outstanding bill for work performed. $8000...Do not do any business with this dealership. They are not quality representatives of the Land Rover Brand. Additional edit. I received a text from the dealership ( stating the vehicle will be ready for pick up and repaired. 05/18 I receive a text that there is an additional $3500 of repairs needed to make the vehicle ready for the trip home. A new radiator. Carlos Navarro states, "you know I am the one trying to fix the issue Ryan and your warranty company created, right?" At what point is it ok to push blame on the customer? I can understand this from a small dealership that sells used cars, they just don't care. This is a Land Rover dealership. There is no concern for the customer. There has not been any attempt to make their mistake, mismanagement or disregard for the customer right. Flatirons Land Rover does not care about their service or their customers. Avoid at all cost!

    CarMax

    CarMax

    (154 reviews)

    Unfortunately, the worst car shopping experience I have ever had due to customer service. To make a…read morelong & drawn out story short, I've bullet pointed the prominent contributions to my experience: Ordered a Mazda CX-30 to be shipped from Texas. January 15: Spoke with German, who said the vehicle was flagged for repair before shipping (later stated it was a title transfer issue). January 16: Informed reservation would expire the next day; told to schedule an appointment immediately. January 17: Asked about "express pick-up" before seeing or test driving the vehicle (declined). Met Aaron, who became primary salesperson. Test drove vehicle; decided to return Monday to finalize decision. Had to reschedule Monday appointment; Aaron said Saturday would be fine. January 20: Received message that vehicle hold was at 6 of 7 days and an appointment must be scheduled immediately to avoid losing reservation. Scheduled Saturday, 1/24/26 at 3 PM; received confirmation text. January 21 (6:29 PM): Cristiona (Sales Manager) stated appointment was scheduled in error and vehicle would be released unless customer came in that evening. Expressed frustration about lack of clarity regarding 7-day hold policy. Felt pressured to provide documentation to create buyer's order before second appointment. Declined to move forward without planned visit. Saturday Appointment: Noticed full tank showing only "170 miles until empty." Low key fob battery warning. Requested battery replacement and service check for gas gauge. Aaron agreed to replace batteries. Aaron and Cristiona refused service check on gas gauge; stated vehicle would self-adjust and referenced 10-day return policy. Felt pressured to complete purchase. Asked to leave vehicle on lot until partner could pick it up; felt unheard as Cristiona repeatedly focused on reservation expiring. Aaron commented, "I could never do her job," after interaction. Waited for finance processing while Aaron assisted other customers. Completed purchase; vehicle left on lot for later pickup. Vehicle Pickup: Full tank now read "160 miles until empty." Approximately 9 miles into drive home, "Engine Oil Level Low" warning appeared. Researched warning; advised to stop vehicle immediately due to potential low oil pressure. Upon parking at home: oil warning, tire pressure light, and low key fob battery warning all active. Contacted Dean (Sales Manager). Arranged for vehicle to be towed next morning. Service findings: Oil filter and drain plug seal leaking (required replacement). Battery disconnected and instrument cluster reset to correct gas gauge. All tires underinflated. Key fob batteries needed replacement. Frustrated because gas gauge and key battery issues were raised before purchase but not addressed. Requested dealership keep vehicle; planned to return it within return window. Attempted to contact Aaron regarding title assistance; message left on read. January 31: Called twice requesting Aaron; told messages would be relayed. No return call that evening or following business day. February 2: Returned to dealership to complete return agreement. Assisted by Casey. Casey acknowledged experience was not typical but stated he may have responded similarly regarding gas gauge concern. Aaron approached, asked what was wrong. Expressed dissatisfaction and lack of follow-up. Aaron stated he was busy until 9:30 PM Saturday; did not acknowledge lack of Monday follow-up. Observed unprofessional behavior (frustrated gestures, walked back to his desk and frustratingly pushed a chair, walked out of the office for 10 minutes). Overall experience included: Confusion and pressure regarding reservation/hold policy. Dismissal of mechanical concerns prior to purchase. Multiple preventable mechanical issues immediately after purchase. Lack of communication and follow-up from sales staff. Unprofessional conduct from management and sales representative. Result: Returned vehicle and lost trust in dealership due to poor communication, pressure tactics, unresolved mechanical concerns, and lack of accountability.

    Went here to look at cars, spent an hour on the lot narrowing down what we wanted to test drive, so…read morethen we went in to ask about a test drive. The guy at the desk put our name in and told us no one was ahead and it would be 5-10 minute wait. We left after 30 minutes of no one coming to assist us. I've had much better customer service at small, local lots.

    Sill-TerHar Ford - car_dealers - Updated May 2026

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