AutoTrek helped me buy my new (to me) Nissan Xterra. Amy was prompt and helpful throughout the buying process, and made everything very easy - from coming to view the car (and staying late when I needed more time to make a decision!), to setting up financing with Elevations Credit Union (who they already had a relationship with), to signing on the dotted line. I was an easy customer, but they also were pretty responsive to any requests or questions.
Amy really showed her value with a few different things
(1) she heard me talking to my partner about finding a ride to AutoTrek, given that we only have one car - Amy sent an Uber to pick me up!
(2) she stayed after hours when I was making the decision to sign, and put zero pressure on me to even make a decision that night (a major plus for me - I'm sick of pushy and sleazy car salespeople). In fact, I felt no pressure throughout the whole process to buy if I wasn't happy with anything.
(3) after I bought the car, I noticed a few things that needed AutoTrek's attention that I didn't notice until I was off the lot. They owed me nothing at this point, but instead, Amy worked with me to get my minor issues resolved with her network of local businesses.
Side note: They don't appear to be open to negotiating prices. This could just be my experience because Xterras typically sell like hot cakes in Boulder (and a more common car sitting on the lot for a few weeks might be more negotiable), but AutoTrek didn't budge on price. That said, the price still seemed fair, so I took it.
Overall A+ experience - they made buying a used car a very easy process and were incredibly straightforward throughout. read more