Opps. I accidentally removed this post, editing some spelling. Here it is; I've not only purchased my share of automobiles, but while in college I actually earned a living selling and leasing cars in Boulder, and Denver, CO, so I have a bit more than the layman's knowledge of both sides of a car deal. I noticed a vehicle (Audi A5) for a great price on CarGuru.com. I submitted my name on line, and shortly received a call from the company's rep. I had asked that they call me later that evening and advise if the car had been sold because it was a long drive up there, and I was planning on making it the next morning. I didn't want to travel there if the car was gone. They said they would (and did while I was driving home). I eventually decided to take a look at the car, so I traveled there after work. The Dealership is a very clean, and has a very welcoming environment. Rob, the associate who greeted us explained the dealerships concepts and processes. When he said Echo Park didn't take any outside loans (they would beat any pre-approved loans), it was disconcerting because I had arranged, and had a pre-approved loan with USAA. I had bought several vehicles through them, and was comfortable with that process. I put that in the back of my mind, and took the A5 out for a drive. Rob explained that the dealership didn't have a vehicle over fours years old, and they didn't sell the high-end exotic cars so many dealers have in their lots (for whatever reasons). I asked Rob what the most expensive vehicle he had in the lot was, and I believe he said it was a pick up truck (around the $40K+ range). So. We drive the A5, and I loved it. It was in beautiful condition. Rob produced the CarFax, which was clean. One owner. No accident history. We sat down to see what Rob could do for me on a loan. I was surprised when he beat USAA's rate, and full financing (everything), within minutes. I've been a member of USAA since 1974.... The documentation, half paper, and half electronic was a breeze. There was no pressure in an extended warranty pitch, which I declined (vehicle still had a few years of the full manufacture's warranty). I did add the Gap Insurance (a couple dollars a month) because I was shopping for a new car due to an accident where my Q5 was totaled by an idiot slamming into me on I 25 when traffic stopped a week prior. I was dealing with negotiating with USAA on the car's value, and was looking at a difference of about $1,300.00 at my disadvantage, so the Gap Insurance made perfect sense to me. I will tell anyone that my car buying experience was amazing at Echo. I thought about haggling the price a bit, but it was already more than $3,000.00 less than the Kelly Blue Book price, and listed as an "Outstanding price" by CarGuru.com. Rob also said the price was "fixed". I didn't make a "challenge" because the advertised price was already excellent (I did my due diligence on pricing), so I can't say for sure if anyone can really negotiate for a lower price (really, I thought it was the American Way :) ). Bottom line with me is that I was very impressed. As I mentioned, knowing the business, and the games, even the "no haggling" dealers play, it is not easy to impress me when buying a vehicle. So. I took home a beautiful Audi A5 that night. I will tell you that if you want a vehicle no older that four years, a better interest rate on your loan, and actually Enjoy a car buying experience, the folks at Echo Park have figured out a way to give you that, and quickly. Kudos to Rob, the Managers, and the ownership group for figuring out what car buyers really want, and delivering it in a professional and compassionate manner. Rich. . read more

I would rate Echo Park multiple zeroes if possible. The finance department is apparently run by criminals. These people blatantly lied about my mothers credit and told her she needed me to co-sign a crappy 72 month loan. We knew we had 30 days to return the vehicle for Any reason and also had our own bank checking on loan possibilities, so we left with the vehicle knowing we wanted to do some research on what we thought were outright lies regarding our credit and finances. We weren't gone from the dealership for 2 hours before my mother and I received phone calls from Echo Parks lead finance criminal Patty, explaining that Bellco had suddenly reneged on the loan we just had approved, and that they had pushed through a different loan from Public Service Credit Union. Thats funny.... we have both paid off auto loans, a year Early no less, through Bellco and my mother is still a member..... They're in the business of rejecting good, responsible clients?? Can you say bait and switch? Collusion? Also, how is it possible that almost simultaneously, our bank called with an amazing loan offer the didn't require a co-signer?? According to Patty (and another member of this financing brain trust named Gary), we needed to do a phone interview with PSCU, then go into a branch personally to become a member, and fill out another pile of paperwork (we saved your voicemail Patty, be prepared to own this) before PSCU financing could be finalized. Patty then has the nerve to tell my mother that they won't accept our banks offer, and that PSCU has already sent the amount of the loan to Echo Park, and my mother would be screwed with 2 loans if she didn't sign the PSCU loan.... And then proceeds to tell her that the bank has no clue what they are doing..... Just...wow.... Question: How did you acquire that much money from PSCU without our consent? I suppose it must be really easy to just copy and paste our signatures from your iPads, and then attempt to strong-arm us into doing something stupid so you can get your kickback. Are you absolutely sure you didn't forge any documents??.... We will be in your branch Soon, I'm very interested in speaking with Patty, Gary, Jeff, and any other semi responsible suit you can bring in. I'M VERY INTERESTED in seeing a physical copy of the PSCU loan paperwork we supposedly signed. I don't trust any of you crooks, so I'm going to need photographs and signed documents stating you actually accepted new bank paperwork I now have to bring to you... I am adding to this review to give credit to Mr. Jeff Matthews, the GM of Echo Park Thornton. He reached out to us and handled the return of the vehicle with patience, professionalism, and all due diligence necessary to try and repair the terrible experience. I will end this with the same thing I said to Jeff as we left, "If this is genuinely supposed to be centered around the customer experience, the first words out of Gary's mouth when he was contacted about better financing should have been; Great! Let's get that taken care of." He agreed. read more

First off, before I get into specifics, just know that this was one of the better customer experiences that I've had, period. From beginning to end of the process I was nothing short of delighted and pleasantly surprised with every step and interaction. They have something really cool going at Echopark and I have recommended them to my friends and family if they are in the used car market. I have wanted a Scion XB with the original body style for about 5 years now. I have not great credit and have just kinda stuck with my crappy cars just hoping their wheels don't fall off. When looking for the XBs online the selection is not great. I found a listing for a silver 2005 XB that looked perfect on Cars.com at Echopark. The location was in Thornton, so it worked well for me as I live in north Denver. I looked up some reviews online for Echopark and they were all glowing and specific in things that they did above and beyond. One of the reviews mentioned an online credit app that you can do on their website. I was really not sure what I would have been looking at as my credit is not great but figured I'd give it a shot. I did the questionnaire which took about 10 minutes. After completing it I received a call from Bre who was super nice and said they would put the application in and contact me once I was approved. She asked if it was ok to text me which was great because I was at work and taking calls was not really an option. Once I was approved Bre texted me confirmation and gave me my interest rate and an estimated monthly payment. It was well within what I was hoping for and advised her I would go take a look at the car once I got off at work. Went to the dealership after work and Bre was waiting for me and had the car waiting up front for a test drive. Car was in great condition and drove smoothly, it was pretty much exactly what I wanted. There was a rattle in the engine as it was cold and Bre actually mentioned it and advised she would have it taken care of. Echopark has their own service center and I will elaborate on that in a bit. Doing the paperwork was super easy and Bre walked me through it. I was never pressured but she did offer different tiers of warranty as well as a coating for the interior and exterior of the car. I chose my options and the process was a go. The total time from test drive to leaving in my new ride was under 2 hours. They were attentive to my needs the whole time and provided me bags to put some stuff from my trade-in into. Took the car home and the next day a service manager scheduled an appointment to check out the noise in the engine. I took it in a coupla days later and they tightened some belts at no charge. This was such a great experience, I would recommend that if you are in the market for a vehicle they have in stock, def give them a try. read more

I had a deeply disappointing experience at EchoPark Thornton, and I strongly advise against buying a car from them. I purchased a 2021 Mazda CX-5 from Justin Follow, only to find out it required $1,000 in repairs shortly after. When I expressed my desire to return the car, Justin explained that EchoPark focuses on quantity over quality due to their high sales volume, meaning they don't thoroughly inspect every vehicle. This explanation was absurd, especially since they claim to perform a 190-point inspection on all their cars. For example, my brakes were at 20%--below the legal limit in Colorado and unsafe to drive. Additionally, the car needed an alignment, had an oil leak, and was missing the plastic undercarriage cover that protects vital components. So much for a thorough inspection! Richard, the manager, did try to remedy the situation by offering to cover the repair costs, which I appreciated. However, by that point, I had already lost trust in EchoPark after wasting significant time and making several trips to the dealership. I also had a frustrating experience with Elizabeth, who was in charge of scheduling service appointments. She was incredibly rude and condescending, speaking to me as if I had done something wrong, when in fact, I was the one sold a car with multiple issues. She even threatened not to schedule the repairs and ignored my calls. It took persistence on my end just to get the necessary repairs done. Throughout this entire ordeal, Justin never followed up with me or offered an apology, which shows a complete lack of care--he already had his commission, after all. Lastly, EchoPark Thornton forces you to finance through them for the first few months, which feels like a scam. They quoted me an interest rate of 8-9%, but after the mandatory period expired, I refinanced with my credit union at a much lower rate of 4%. Overall, this was a terrible experience, and I cannot recommend EchoPark Thornton to anyone. read more

This was the best experience I ever had buying a car and that is saying a lot since I have purchased over 50 cars in my life time. I really love cars obviously and being able to enjoy the process from beginning to end was a first. Your sales person or Experience Guide as the like to be titled actually fits for it is more like looking at the cars with a friend but he has the keys so you can take it out for a spin. The farther you get into the transaction the better it gets, I had a car I wanted to trade in, the appraisal process was very interesting and painless and they offered me $1,000.00 more than the best offer I had and they would buy it even if I did not purchase a car and the offer was good for 14 days, this is unheard of in the industry. They did not have the car I was looking for so I went on my way. That night I found the car I was looking for on their site, I called them in the morning and spoke with Dave the manager and advised the car I was interested in to make sure it was available since it was at another facility but I would come down to make sure the financing would be approved before driving the car. I arrive at the dealership and of course they offer me free beverages at my arrival, very nice. I met Dave and he advises me they had the car brought up from the other dealership, wow. They got me approved in 10 minutes with an excellent rate, I drove the car and loved it, Could have drove it home that day buy I had my other vehicle with me so I picked it up the next day. One more great thing there is no Finance dept. to close your deal and sell you on everything under the sun, basically you deal with your Experience guide from beginning to end, NO PRESSURE .If your ever in the market for a clean late model used car try Echo for an buying experience that will leave you smiling. Extra thanks to Dave, Bill and Tobias my experience guide. Sincerely, Chaz W. read more

I cannot begin to explain how enjoyable buying our car was......FROM CALIFORNIA no less. Ryan Kane was literally like dealing with a buddy from the start. Prompt communication and always followed through doing what he said he would....pictures, carfax, holding the car etc. I bought a plane ticket and Ryan Kane stayed in touch until my flight landed. He even played text tag with me on his birthday while golfing with buddies. Some of my own friends won't text me back like that..... Ryan Kane picked me up from the airport which was solid. Saved me money and time trying to figure out a cab or uber ride. He was prompt and where he said he would be when he said he would be there. Once we got to the dealership it didn't feel like a dealership it felt like a hotel lobby hanging out talking about cars, family and having a fancy cup of coffee from a space age coffee machine. The tech they use to complete the deal was awesome and not laborious. No hard sale, no closer, no sales manager, no bs. I cannot go back to buying cars another way after dealing with Echo Park. My wife and I were looking for a car so specific that we were willing to travel to CO from CA and Ryan Kane made me not stress that it wouldn't be there when I got there and it wouldn't smell like smoke or pets or have a ding or a scratch that didn't show up obvious in pics. He checked specific wear and tear areas we were concerned about and sent detailed pics with efficiency. I would have liked to buy the man a beer afterward but I had some driving to do and he was still on the clock. We tried to get this level of service and honesty from CARMAX, small dealers, large dealers and all pale in comparison to Ryan Kane and Echo Park. This experience has reaffirmed some level of faith in customer service and definitely set the bar pretty high. Thanks a ton Ryan Kane - your a rockstar bro read more

It is general understood by most people that buying a car can be stressful and nerve racking, my wife and I recently moved to Denver having been transferred with work and as amazing as things have been for us in Colorado, we have had the unfortunate experience a having a car stolen, it's unfortunate but happens all over the world So we went about looking for a new car, after reading about different carr and suv reviews online we went about going to different dealers to see what they had. We went Echo Park after looking at their website and seeing a few that interest us Right away we were welcome and giving unbelievable attention, Tobias couldn't have be any more helpful talking with us while we explained what we were looking for in a automobile, discussing pros and cons of different types. Tobias never pressured or rush us any in anyway, Came with us on test rides with as many cars or SUVs interested. He took all the stress out of the whole experience, which is more then I can say I did for everyone...considering how difficult I became second guessing my choices..sorry Echo Park They bent over backwards and did way more then I would ever expect of any business and I am forever grateful for the patience and understand. From the test drives to the paperwork to the explaining of everything. I could not be any happier with my new car and everyone made the whole process a memorable and positive experience I recommend Echo Park and will continue to recommend them for how professional and appreciated they made me feel I was to them. If you want to the best experience in shopping for a new car or truck, go see the best and go to Echo Park in Thorton. You will be just as thankful I am and just as happy Thank you for everything guys !! read more

Review for Echo Park Automotive As a 21-year-old college student, I was totally stressed about car shopping when my dad and I visited Echo Park Automotive last Saturday. I needed a reliable car for school and work, but I was worried about getting pressured or dealing with sketchy sales tactics. Thankfully, Echo Park completely blew me away with an awesome experience! Right when we walked in, the vibe was super welcoming and low-key. Our salesperson, Hillary, greeted us with a big smile and made us feel at ease. He asked what I needed--a safe but cool suv with great gas mileage under $25,000--and actually listened instead of pushing something super expensive. My dad, who's super picky about dealerships, even said he liked how chill everything felt. The no-haggle pricing was a lifesaver. I'm terrible at negotiating (it gives me anxiety), so seeing the price clearly posted on each car was amazing. No hidden fees, no surprises. The Bronco Sport Ifell in love with was priced exactly as shown, and Hillary walked us through the car's history report with patience, answering all my dad's questions (he had a ton) without making us feel rushed. It felt so honest and transparent. The whole process was surprisingly fast--maybe two hours from test drive to signing. Hillary helped me find financing that worked with my tight student budget, and I never felt judged for not having a huge down payment. My dad was impressed, which is rare! I've been driving my Bronco Sport for a week now, and it's perfect for campus and my part-time job. Echo Park turned what I thought would be a nightmare into a fun day. Hillary was amazing, and I'd recommend Echo Park to any student looking for a stress-free car-buying experience with fair prices. Five stars! read more

Buying a car from EchoPark Automotive Thorton was one of the most enjoyable car buying experiences I've had to date! When I first walked in I was greeted by friendly happy staff. I knew exactly what model I was looking for so I brought up the listing online and they got right to work. What caught my eye first while waiting for them to pull up the car I wanted to test drive was the fact that all the staff was happy and smiling...and even the customers who were in the building were happy. Generally, you can find a least one or two people who are in the process of haggling, or rolling their eyes while buying a car. Not here. I really enjoyed working with Michael B. He really knew all the specs and features on the 2015 Jeep Cherokee I was test driving. They walked me through all the steps of trading in my vehicle and allowed me to be in the garage for the whole thing which made me feel more included in the process and like I wasn't getting screwed behind the scenes. I'm a bit of a commitment-phobe so buying a new car is a big deal. I wasn't ready to seal the deal that day so he let me test drive the car overnight to get a better feel. The signing process was just as easy! Mr. Breckenridge (sorry I forgot his first name), the staff behind the scenes as well as the store manager (Aubrey) came over to make sure I had everything and was comfortable with my p urchase. I've only had the vehicle for about a week now but everything has been running SUPER smooth! No weird defects or hiccups with anything. I love my new jeep and would definitely recommend buying a vehicle from EchoPark Automotive Thorton to my friends and family. Pressure free car buying! Thank you to everyone who helped me! read more

We went in this weekend looking to test drive a few different Nissan SUV's. We still weren't sure which vehicle we wanted or if we would even buy used. We worked with Bill Thaxton, who showed us our options for the vehicles we were interested in. Seeing the interiors in person was helpful, and Bill was extremely knowledgeable about each vehicle and the pros and cons of each. I have never experienced car sales quite like this, where I felt ZERO pressure to buy anything. The business model allows for this because the "sales people" are salaried, and don't rely on the commission of each sale. Bill was not only knowledgeable, but personable, and did not waste our time showing us vehicles we weren't interested in. We test drove our favorite, and left to go test drive a brand new vehicle at another dealership. We received absolutely no flack for leaving, and Bill simply gave us his card and said to ask for him if we wanted to come back. We certainly came back, as our experience at the other dealership was awful in comparison. The prices at Echo Park are unmatched, and the experience is beyond anything I thought existed for car sales. Bill helped us out when we came back and since there are no hidden fees, we knew exactly what we'd be paying, and we worked out a repayment plan that worked best for us. Closing the deal was not difficult or time consuming at all (for car sales). We couldn't be more impressed with the service we were provided and the quality of our 2017 Nissan Pathfinder. We feel like we got a steal as well when we compared it to other dealers prices. Thank you Bill and Echo Park for the most enjoyable car buying experience of our lives!! read more

Wonderful place. I bought my first car from them the beginning of this year, and I was so impressed with them the first time that I came back after an accident left the car I purchased totaled. And the second time was even better! I was blessed to get the chance to work with Mike B. I found a few cars that I liked when I was looking online before we went to the store, and I put in an online inquiry and had Mike reach out to me that same day. When we got there, the car I expressed interest in was pulled around back waiting just for me! After test driving it I decided I needed to try a few more options, I was pretty set on a car that they let me take on the 24 hour test drive, but I had told Mike that I was interested in a car at the centennial location. Then next day when we were heading back to return the test drive Mike let me know that he had already had the other car transferred for me to try out! I was so impressed. And also very happy he did. After just a quick test drive it was decided. He had found me THE car. I had expressed some concerns about the tires on the vehicle, and he was more than happy to get them looked at, which ended up in me getting 4 brand new ones put on!! I am just so honestly impressed with the level of service I received there. I even sent my mom the week after and she too purchased a car from echo park with Mike. They have a variety of every make and model you can think of. And are willing to spend the time with you to find you what you want. Not once did I feel pressured to buy from them. I felt like they genuinely there to help me! We will certainly be back! read more

I want people to know that Echo Park auto sales really is a great place to find quality vehicles and professional sales staff. Specifically, the staff at the Thornton store were fantastic to me. The staff I dealt with were Deb, Shakar and George. They all were NO pressure and allowed me to take all the time I wanted to look over several trucks in detail. They even offered to put the vehicle up on a lift so I could examine it from underneath. The maintenance staff were very busy but they made a spot for me and stopped what they were doing to accommodate me. I was also shown the mechanics inspection of the vehicle and they answered any questions I had about what they had found on their inspection. After I bought the truck they delivered it to me well detailed and with a full tank of gas. They take the time to pay attention to you and explain the buying process well so you don't feel like you are being taken advantage of. I have bought many vehicles from many dealers over the years and I can tell you that Echo Park of Thornton was a positive experience. In fact, one of the best things about Echo Park is they allow you to exchange the vehicle within 7 days and 300 miles if you end up not liking the vehicle you first chose. Then, they do everything all over for you again to get you in the vehicle you really want or need in my case. Not everyone will do that for you and also have a great attitude about it. I am very particular and like to take my time and they were fine with that. If this sounds like you then give them a try. read more

Vanessa and my experience at Echo Park was a great one. Our Jeep broke down the other day and we were in need of a vehicle, and fast. So when we went to Echo Park, we were greeted shortly after arriving. The gentleman kindly walked with us around the lot answering all of our questions with a smile, We never felt rushed or even any pressure into buying a car. The sales associate also explained to us that he was payed salary and not comission because the cars are all fairly priced, and for the most part they were. We ended up falling in love with a 2014 VW Jetta SE, which is an absolutely amazing vehicle. We have nothing but good things to say about the car and how happy we are. Also, the amount of customer service is beyond satisfactory. Our temporary tags either blew off during my drive yesterday or sombody stole them, so i called Echo Park and a lady answered and quickly got the right person on the phone. That person then printed me a new one out and left it at the front counter for me to pick up. As of how long it took, its probably the same at every dealership, you have lots of paperwork to go over and sign, but our sales associate guided us through that with ease as well. I could go on and on about echo park, including their free car washes for life.. which is awesome as well. Great experience, great prices, great vehicles. No pressure, smiling faces, free carwashes, wonderful customer service. When im ready to buy my new truck i will definitely be going to Echo Park first! read more

I am thrilled to share my super positive experience with Echo Park, Thornton dealership! As a proud parent of six grown children, my family and I have purchased five cars from Echo Park in the past two years, and every single time has been an exceptional experience. From the moment we walked into the dealership, we were greeted with a warm welcome and a friendly smile. The sales representatives were knowledgeable, professional, and attentive to our needs. They took the time to listen to our requirements and preferences, and never once tried to push us into a car that wasn't right for us. They truly went above and beyond to make sure we were completely satisfied with our purchases. What really sets Echo Park apart, however, is their exceptional customer service. One time, we had some special needs on a deal, and the manager stepped in to help us out and ensure we had everything we needed. They were responsive, supportive, and made the entire process as stress-free as possible. It's rare to find a dealership that truly cares about its customers, and Echo Park is definitely one of them. Overall, I HIGHLY recommend Echo Park. They have an incredible selection of high-quality cars, exceptional customer service, and a team of knowledgeable professionals who are dedicated to making sure you find the perfect car for your needs. If you're looking for a dealership that truly cares about its customers, look no further than Echo Park! read more