Got my first car from here in June 2025 and I got a nearly brand new vehicle with a warranty that gets me where I need to go with confidence, Being a new owner of a vehicle is nerve wracking and these guys set me up for success thanks to everyone here and Isaiah sales man read more

EchoPark Automotive - Love my 2020 eclipse cross le - Used Car Dealers Near Me - Thornton, Colorado

Drove 45 minutes for scheduled appointment to do a test drive on vehicle. Spent 15 minutes checking out the body of the car, the engine, etc. Attempted to start the car, and the battery was dead!!! Complete waist of my morning. I would not recommend this dealership. read more

Walked in with bank financing at 1 p.m. They stalled me until after 5 p.m. (when banks close) and told me my bank financing fell through. BUT they'd be happy to finance me. It's just they couldn't get the interest rate as low as my bank but still a good rate at 13+%. My bank financing was 6.99%, but they waited until after the bank closed to tell me that there was a problem with my financing si I could not call the bank to verify or find out what the problem was (if there even was a probkem). SHADY. To add insult, the salesperson I had been working with suddenly had to leave at 5... right after he told me the bad news. Really horrible experience. I did not purchase from them at tgat time. I went back again last month, a whole tear later to see a car I really liked. I did not have an appointment, but there were 3 ir 4 salesmen standing around. They found someone to help me so I asked about the car theit website lists ad being there on their lot. Well, guess what, it wasn't. I asked if there were similarly priced cars for sake and he straight up said no and walked away. He did not try to sell me anything else or even bother to see what they have in stock. I guess because I wasn't planning on spending over $10,000? Or was it because I'm a woman? read more

Let me explain something to yall. When you come to this place, make sure you bring a plate of food or fast food bag to eat, cause you're gonna be staying there for a whole 4-5 hours to get your new car. If you say no to the sales prices (cause he wants some money), he will make you wait longer. Hell! Maybe til close, he'll tell you the bad news before the good news. They have been playing with my pops about this Tesla for two straight days. Even when it closed, they still couldn't get it. He finally got on day three. See what I'm saying? Hours, days, hell- maybe years? It don't matter. The worst company ever to get a car. Sales team and computer head ahh team is straight garbage. Please for f*ck sake, find new people or keep having one stars. read more

I want to thank this dealership from the bottom of my heart for giving me such a horrible experience that they ended up leading me to finding my dream car through *Carvana* instead of them lol. In all seriousness--their shady & morally bankrupt manipulation tactics reminded me why dealerships are dying & people are buying online instead. If it weren't for my nightmare experience there, I wouldn't have found a higher trim level, half the mileage, and saved $5,000 by on Carvana instead of a dealership like theirs that treated me so horribly. I came in ready to buy the car. The test drive was flawless. I had pre-arranged financing from my credit union. I had already confirmed the out-the-door price by email directly from them. I was not negotiating the price. I was prepared to purchase the car at the price they asked for. Instead, the following happened. 1. I was told I was required to apply for financing through the dealership in order to buy the car. That was a lie and unnecessarily dinged my credit. 2. The most egregious moment came when I was repeatedly told they literally could not sell me the car at all unless I financed with them (a lie). After being sent away due to this, I left and was crying in the parking lot. At that point someone ran out and suddenly said they would "fight for me" to make the sale happen, even though they clearly had the ability to sell me the car the entire time. They did it on purpose to pressure me. 3. I was told they could not print a buyer's order which was another lie. That document was literally the only thing needed for my lender to fund the purchase. 4. During this process they began questioning my income, my business, and my credibility with comments like "if you are who you say you are" and "if you really make that much," despite the fact that I was not asking them for financing! I had already secured my own. This made me feel discriminated against. 5. Fees began appearing that were not included in the previously emailed out-the-door price. This was when I learned that shady places like this verbally lie and hide the truth in the fine print to avoid legal liability. It became clear to me that my crime was not financing with them (which is how they make most of their money). And so they punished me. Thankfully, places like Carvana and Carmax are growing every day because their business model isn't dependent on lies & manipulation like this place. Ironically, that experience ended up being the best thing that could have happened. It reminded me exactly why so many people are walking away from traditional dealerships. Within days I found a better version of the same vehicle through Carvana. Higher trim. Half the mileage. $5,000 less. No games, no fabricated requirements, and no four-hour waiting process designed to wear customers down. So again, thank you to this dealership. If it were not for this experience, I might never have sworn off dealerships and found my dream car through a transparent platform instead. read more

I drove an hour to test drive a vehicle and then purchased it, they tried to get me to finance even though I told them I was paying cash, also tried pressuring me into buying their extended warranty, which I said no to. They would not take a personal check for the vehicle so, I had to go to the bank and get a cashiers check from the bank. Then no original paperwork with the deal, only photo copies. Over the last 20 years I have bought many vehicles for my company and always received original paperwork with them. Now it has been a month and a half and still no title for the vehicle. Put in a call to them to ask about the title and oh we will have a salesman call you back! what a load of CRAP! read more

Sophia R was amazing! Made the car buying process feel comfortable and honest. Upfront about EchoPark's no haggle policy and why they price cars competitively. Didn't pressure us into buying any of the warranties, but advised us on them as if she was going to put them on her own vehicle. Echopark has a HUGE selection too and makes test driving easy. If it looks busy, give it a shot they have plenty of sales people. Also just ignore the bitter people who were "ignored" and dropped their 1 star reviews. Will update if anything negative happens. read more

Paid $43,000 for a Lexus RX 350. Car fax said no accidents. Took it to a Lexus dealer and was told the car had been in an accident and the front bumper was hot glued together and needed to be replaced. Echo Park in Thornton took no responsibility for it. Do not buy a car from these thieves. read more

A tad of a slow start. Mostly because we really didn't know their process. Some good information was shared in a conversation I had with the manager Ryan. They really are trying to make this place no pressure. While currently they are going through growing pains due to increased foot traffic and customer demand. Coming off of the slower winter season they have had a rush of customers likely due to their great pricing and no pressure environment. We got a great deal and will certainly be back knowing what we do now. Thanks again Ryan for your help! read more

Did get a pretty good deal.. but the amount of time it took was ridiculous.. Sophia did not return my texts or emails. Car was supposed to be ready at noon finally got it after six.. said it would be cleaned and washed it was not,, the said oh we have a self serve car wash.. um no here "customer service " was horrible to say the least.. read more

I would give this experience 3 stars. Overall the sales process was easy, they had a great selection, and very friendly staff. The two star reduction comes from the fact that with the car we purchased, we asked them to check the breaks and a noise coming from the engine. Upon the sale, they said it was fine. We did end up needing to bring it back to their shop and the breaks did need to be replaced after all. Which they covered, which is a good business practice. We did need to bring the car into a brand-dealership shop following that and luckily the part was under warranty. If it hadn't been, it would have been quite stressful for us! It was overall a neutral experience! If the breaks had been repaired prior to the sale, we would have been a lot happier! read more

I made an appointment on Friday for a Saturday 12:15pm test drive. I gave the exact VIN# of the vehicle I wished to test drive the following day. I received not one but two confirmations on the appointment. When I arrived to the store I was greeted then shown to the waiting area. We waited about 10 minutes just to be told they sold the vehicle I came to test drive. The drive to the store from my home was a 45 minute ride one way. These folks completely wasted my whole Saturday morning. I will never return to any of their locations. read more

Perfect Dodge Ram Pickup, Great price, excellent experience. Very happy customer! My customer service person was Gabriel, and I highly recommend that you ask for him. When things go a little sideways, he is very resourceful.. I will be a repeat customer. read more

EchoPark Automotive - Very happy old man in photo! - Used Car Dealers Near Me - Thornton, Colorado

Horrible experience! Test drove several cars and found one we liked. The salesperson informed us that there's an additional $699 charge for treating the interior/exterior. I told him it should be part of the price if it's mandatory. At any rate we were willing to purchase the $37 vehicle. The salesman then ran the numbers and came up with a $44K price tag before taxes. This was due to him adding on over $6K for gap insurance and an extended warranty/maintenance plan. We told him we didn't want that but he persisted until we just got up and walked out. This lace is a total money grabbing scam! We were ready to buy the car for $37K but their greed was so blatant and disgusting they wouldn't allow it. I'm embarrassed for this company and that salesman. DO NOT WASTE YOUR TIME! Just read the reviews on their website, you'll see many more almost identical to mine. One star only because there wasn't an option for less... much less! read more

It was a long process with a great outcome. Not as easy as Carvana, but we did get to do a test drive and there was follow up after which were both a big plus' read more

We were pre approved for a car on Saturday, returned today to finalize paperwork to find out it was sold. After 4 hours of waiting for paperwork, we were told we didn't get approved. What a waste of time and energy. read more

if I could give negative stars I would, do not buy a vehicle here they will try to screw you over you have to completely hag them to get anything done. Once you buy the vehicle they could care less. We were told we could cancel our warranty and it took them three weeks and us coming in multiple times to get anyone to do anything . Save the headache and do not buy here. worst customer service I have ever dealt with! read more

I just want to delete my previous review. I can't quite figure out how to do that. The issue I had has been remedied so I would like to remove it. read more

Do you love high-pressure sales tactics? Being talked down to? And walking away with half the car, truck, or SUV you paid for? Then Echo Park Thornton is the dealership for you! Enjoy all the benefits of a sub-par car lot, including sales reps who lie to your face, managers who strut around the showroom bragging about how they outsold everyone, and this car key (see picture) that one guy Tino (who was not a pleasant person) said they'd already taken into account when pricing the vehicle. (Seriously. They taped it together). Or save yourself the trouble and go to a reputable place with less sleazy dealers. read more

EchoPark Automotive - They seriously taped the only key they gave us and that tape job was so bad we had to put a rubber band around it. - Used Car Dealers Near Me - Thornton, Colorado

We test drove a car on a Friday. We made an appointment to come back Saturday. When we arrived we had to wait over and hour for our scheduled time. Once we met with the sales person, we put down a $500 deposit to buy the car of interest. I started getting calls and e-mails from multiple people. I made an appointment to come in the next Thursday to finalize the purchase. I then got a text that told me that someone else had bought the car. Someone called me after I said I was confused. They explained that someone else had bought the car, allegedly before we put the deposit down for that exact car. We hung up. I then got a text confirming an appointment for the next day. It was a terrible experience and this place has zero internal communication between departments. Do not recommend. read more

sad SAD. the car didn't make it HOME! Then they act like it's our fault or worse make fun of you for not buying their way overpriced warranty then thru reluctantly offer you a loaner that you have to return every week. what about if you live 2 hours away in WY? too bad! read more

It has been 3 months since we bought our car, and we couldn't be happier. Anthoney Homles did a fantastic job and made the process easy and painless. Thank you, Anthony! read more

They took an hour to tell me my 2016 ram diesel was worth 5k. I have 10k in upgrades on the truck no lights on and one dent in the rear bumper. they stated it had been in an accident and had a branded title and so was worth 5k. I really like the car i test drove but thought it was a little over priced. The sales guy was a jerk from the beginning was about twenty with double nose piercings talking down to me about how down payments and interest rates work as though i couldn't pay cash or hadn't bought and sold five homes and owned my own businesses. I should have walked then i already knew i wouldn't ever give them my business but wanted to look at the math. Once it came back i knew my first impression was correct. The funny thing is i had seen this truck featured on their website for at least 60 days its not going anywhere but i thought what the heck maybe the math will work and they want to make a deal especially since it has been sitting do long. Boy was i wrong. I wont be back unfortunately but thought cautioning others might be kind so they don't waist time since this dealership still thinks its 2020 with high prices and instant sales. Ps this truck is top three for all types of cars in length of time for sitting at dealerships so you think they would be motivated but it seems they are very out of touch with reality. read more

EchoPark Automotive - The 5k truck in question. - Used Car Dealers Near Me - Thornton, Colorado

They have decent prices, and I like the idea of a no-haggle dealership, but unfortunately they use dishonest practices. I scheduled a test drive for a car I was interested in, but I got a call the morning of that the car had been sold. I was asked what I liked about it, and I said I was only interested in that make and model, of which they had no others. The woman I spoke to was pleasant, so I chalked it up to the inventory not having been updated yet after a recent sale. The car stayed up on their website, and there was a price drop on it the next week, so I checked in to ensure there hadn't been a mistake, and I was told that the car had in fact sold. The dealer then proceeded to contact me multiple times about that specific car via automated text messages. The car is still listed on their site more than a week later and has undergone two price drops, apparently imaginary ones since the car is no longer actually for sale. I just got another automated message about the car and how it could be gone tomorrow if I don't act immediately, and I already told them in no uncertain terms not to contact me again about an unavailable car. I would not purchase from this dealership now, regardless of their prices. read more

They sold me a car with a replaced and rusted out hunk of garbage catalytic converter! 190 point inspection is a LIE! Purchasing the car was great. experience was fine and fast. Less than 12 months later i take the car into a Mitsubishi dealership for issues and they say- who sold you this car! this 2022 has a replaced catalytic converter half-welded on. OH and guess what the $4700 PLATINUM WARRANTY doesn't cover- catalytic converter. SCAM SCAM SCAM all the way. read more

Update - 1 star. 6 months after buying the car I took it in to a well respected repair shop and they told me one of the engine mounts was cracked, (and gave me a picture) and the other was worn. Supposedly this was part of their pre-sale inspection. This is a safety issue and will be quite expensive to have the engine removed and fix. I would never ever buy a car from them again. read more

--UPDATE-- Ryan reached out to let us know the car was ready. Not sure where the disconnect was but as long as we have our new (to us) car, we're happy. Communication needs work, but all is well. --UPDATE-- On Monday, while were shopping for a car, things were great. We found a car we liked. Played some numbers games on loans, etc. The usual non-sense. We found a car and put $1000.00 down on it. Tuesday, we bring in a check to buy the car as we said we would. We were told the car was out for windshield repair and wouldn't be back until Wednesday. I should have gotten my check back. On Wednesday, we call and find out that they don't know where the car is?! Today, I've tried to reach out to a manager and to customer service. Still, no one calls us back or tries to let us know what is going on! They have our money, we have no car! This is not the EchoPark I dealt with a few years ago. Be really careful with this dealership. read more

If a salesman brings you a car to test drive with all the windows down, chances are he's trying to hide something. That's what happened to me. When I picked up the car after the sale, it was very smoky smelling to the point that it was barely drivable. Took it back for a refund and to get my trade-in back, but couldn't get the trade-in back. Got a full refund and got what they paid me for my trade-in, but now have no car. They wanted me to buy another car, but after their deceptive sales practice, there's no way I was about to buy another one from them. Explained to the sales manager what happened to me, but found no sympathy there. Plus the interior was very dirty. My cleaning towel was black from the steering wheel and it still smelled like smoke. Disgusting! Buyer beware! read more

Found a car online. Started the process for a cash purchase with trade online. Paid nearly $9,000.00 online as balance between offer for trade and price of car. Monica Adams set an appointment to bring in the trade and pick up the vehicle. When we arrived 10 minutes early for our appointment, the front desk took our name and cell number. About 20 minutes later "Jerome" called and said he would see us. I walked in and found Jerome. He asked what car he could show me. I told him I had already purchased the car and was there to pick it up. He seemed surprised I had already paid (which should have been a clue to run away). He was incredulous when I told him I had already paid. I showed him the receipt. He said, "oh... do you have a trade." I said, "yes, it's right outside." His question was, "do you know the payoff?" Again, another clue to run away. I told him it was paid for and showed him the title. He said, "well, drive it to the garage over there, and we'll get it appraised." I said, "well, I did it online, and I have an offer." His response was, "well, we still need to check it." I drove the car to the garage (2 bays, both blocked with unoccupied cars and no one anyone near them.) Jerome walked over and said, "keys in it?" I asked about how long it would take. His response was, "I don't know, it's Saturday, and we're really busy." My response was that I had two small children with me, so, would it be 30 minutes, an hour, four hours, or what? Jerome said, "I don't know, do you want to do this or not?" Shocked by his attitude with a customer, I asked if I could see a manager. Enter the "manager," Richard Lagano. I let him know that it would have been nice for Ms. Adams to disclose the wait and need for an appraisal when I had already received an offer online. In addition, I complained about the attitude of Jerome. The "manager" apologized for Jerome and said "sometimes they get defensive." He said, let me go check it out. I will be right back. He retuned in 10 minutes to let me know that it would probably be more than hour. I asked to get my keys and money back. He asked for my driver license so he could check on a refund. He returned in 5 minutes to say, "since you bought it online, there were no refunds." I got his card and left. The card shows that Richard Lagano is not a "manager," but is instead a "Sales Coach." So, in summary, don't patronize these thieves. Their customer service is non-existent, and it's obvious turnover here is a big problem. It's quite the culture shock... read more

Sophia was amazing they are very transparent and she explained everything very well! Definitely recommend asking for her if you're looking for a new car! read more

They sold me a lemon. Made sure it was nice and warm each time I drove it, and surprise, when it cold starts you can hear multiple lifters sticking! Oh and they got rid of the car i traded in within 2 businesses days too! So now im forced to either keep a lemon while their mechanics tell me its not an issue, or go without a vehicle. Great. Echo park may look professional on the outside, but inside they're a bunch of pushy con artists. Avoid this place if you can, they'll bend you over at the first opportunity. read more

This has by far been my best experience purchasing a vehicle. Julio, one of the managers, was beyond helpful, informative, and so kind. He was personal and took great pride in making sure I was satisfied with everything. They are not pushy. They want you to love what you leave with. Richard, another manager, was also very helpful this morning when I picked my new car up. Everyone is just super kind and helpful and their priority to make their customers happy is evident the moment you step foot in their doors. THANK YOU ALL SO MUCH. Im Leaving today with a huge smile on my face :) read more

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Armando M helped us from start to finish. We told him we needed a bigger vehicle for our four big dogs, and he gave us a few options. We ended up with a beautiful Jeep Grand Cherokee, and a great deal at a great price. This is our 3rd time getting a car from Echo Park. I don't think we will ever go anywhere else. read more

EchoPark Automotive - Used Car Dealers Near Me - Thornton, Colorado

We had a great experience. Omar was amazing and they did a fantastic job getting us into the vehicle we wanted. We showed up less than an hour before closing time, and they stayed late to take care of us. We never felt pressured or rushed and I would definitely work with this location again. Thank you all for all of your help. The car is great. read more

Overall a very pleasant and smooth buying experience. Isaiah Trujillo was friendly, informative and thorough, walking us thru the buying process. We overcame a few paperwork glitches and I was able to drive home in The Honda Ridgeline that night. Only downer was the total length of process, which was about 3 1/2 hours. I would recommend this dealer to my friends. read more

Manny Cordolla was very kind and helpful in assisting me with buying a car. I never once felt pressured or untrusting of Manny's guidance. It was a great experience and I appreciate echo parks business model, I don't want to make a big purchase like that while trying to play mind games with a dealership or car salesman. Thank you Manny and Echo Park read more

I went to the EchoPark dealership in Thornton, CO. I test drove a 2022 Ram 2500 at the dealership and informed them of my intent to purchase the vehicle. As I was paying cash and did not have an "approved" form of payment, they informed me that I could hold the vehicle with a $500 deposit either made at the dealership when signing all the paperwork, or could make a non-refundable $500 deposit online to hold the vehicle. I was unable to do this online at the dealership as the internet connection would not allow it. When I arrived home at 6:00 pm, I immediately logged in to the dealership website and completed the deposit. I received a phone call from the dealership confirming my appointment to pick up the truck later this week. I also received 3 emails thanking me for joining their program and telling me my car had arrived. An hour later, I received a phone call from the sales manager, Siobhan Pinkerton, telling me that someone had arrived at the dealership and that they were selling the truck to another person. After a tense discussion, Siobhan refused to back down or see my point. She refused to honor my hold and told me of her intent to sell the car. I feel this is a breach of contract seeing as I had a verbal contract with the salesman and sales manager when I was in the dealership 4 hours prior. I was even given a printout of the sales price and agreement. Do not do business with this company. They have done this before, as previous reviews have stated. Shame on me for not heeding other's advice. read more

Terrible experience. I was interested and would have bought the car but I refuse to give you any business. Customer service representative, Juliet F, never even asked me if I was interested in pursuing buying the car. She verbally gave me the trade in value appraised in my car. I asked for a printed copy of it. She went and printed it, handed to me and walked away. I don't know why she don't bother to ask if I was interested but I think she didn't like me asking her to wear her mask correctly -over her nose. It didn't seem like employees took the pandemic very serious. Saw a guy pull down his mask to apply lip balm to his lip, then went back touching his iPad and desk. Besides the rude, incompetent, and non-helpful CSR, I had another issue. My current car has front end damage from being backed into. The hood has not been opened since the accident because of concern it may not close again. I asked Juliet that the appraisal process not open the hood- regardless of how it impacted the appraisal value. She assured me they would not open the hood. When I got back from the test drive, I see they have opened the hood. Luckily it was able to close when finished with the appraisal but incredibly disrespectful to not obey my wishes. What's funny is Carmax appraised the same car for a higher value and without requiring me to open the hood as they understood my concern. They also had better COVID precautions which is important to me as I have went through cancer twice. It was clear from my experience that Echo Park only looks at customers as numbers and give zero shits about anything but moving volume and padding their bottom line. 2 stars is generous. read more

We bought a car here and left with extremely mixed feelings. Most of the time we were there, it felt like they truly did not want to sell us a car. It was like we were having to go out of our way to give them our money. Watching our sales rep Luis go and sit down with 3 other customers while we were waiting on him to move the process along was super annoying. There was zero personal touch, and we contemplated leaving multiple times. On top of that, watching his demeanor change from bad to worse was jarring when we refused to buy their warranty and protection. Sending out the sales manager to double down on trying to sell you their warranty by using fear tactics was icing on the cake. If you want to spend a few extra thousand dollars on basically another form of insurance that's your call. That said, that's obviously where they make their money, so don't fall for the fear mongering by someone trying to pad their numbers and earn good boy points. Do your own research, and get a prepurchase inspection done by a third party mechanic you trust. Overall, our experience with Luis was pretty awful. When all was said and done, he didn't even shake our hands, make eye contact, or really even thank us for buying a car. It's a shame he visibly grew impatient with us and stopped caring when we didn't buy their protection, because it left a sour taste in our mouth in what should've been a happy day. I definitely cannot recommend this place. It's also worth noting that they tried to sell us an AWD car with two brand new tires and two completely bald tires. If you know anything about cars, you would know that having a tire tread difference with AWD will destroy your drivetrain. I noticed the tread difference and they "worked with us" to get 2 new tires on the car. It wasn't until almost a month after we bought the car that they FINALLY got the tires put on. Again, I do not recommend this dealership. read more

The buying experience was good. I'm not happy about having to put a new radiator in a month after purchase. I'm disappointed and actually kind of pissed off about it. I suppose I could have purchased some kind of extended warranty but did not expect this with only 35k miles on the vehicle read more