I've been a loyal customer of Mike Shaw Subaru for several years and have purchased four vehicles…read morehere. The team has consistently provided excellent service and has always treated my family with respect and care. Most recently, I brought my son in to purchase his first Subaru WRX. John Vang assisted us from start to finish, and his patience, kindness, and knowledge made the experience smooth and enjoyable. It's rare to find a dealership that stays this consistent over the years. We truly appreciate the team at Mike Shaw Subaru and we will be purchasing more vehicles there in the future.

Everything was terrible. I'd never ever buy anything from these sleeze bags. The car we bought had…read morebeen in an accident that they never mentioned. There was $5000 in needed work. I wanted information on the prius battery condition and they had no way to test. There's a free app for that. They sell hybrids but ack like they've never heard of them. Just stay away!

I had a great experience at O'Meara Ford, and I especially want to shout out Kaelan, my service…read moreadvisor. Kaelan was incredibly patient and helpful from start to finish. He walked me through all the logistics of my car repair, kept me informed throughout the entire process, and was very communicative, which made a stressful situation feel much more manageable. I really appreciated how transparent and responsive he was. I actually chose to drive about 30 minutes out of my way to come here after having ongoing issues with a closer dealership, and I'm really glad I did. The difference in service was noticeable, and it was absolutely worth the extra drive to feel confident my car was being handled properly. While there were a few additional services I couldn't take care of at the time, I definitely plan to come back in the future. For now, I'm just grateful to have my car back, running well, and to have had such a smooth experience overall. They also offer a shuttle, which is a great option if you need to get somewhere nearby while your car is being serviced. Highly recommend if you're looking for reliable service and good communication.

13 Days of Excuses, Incompetence, and a Dangerous Safety Hazard…read more ​This dealership has been around since 1913, but they operate with the incompetence of a business that opened yesterday. We purchased a truck on April 1st and were given five different "firm" pickup dates (the 4th, 7th, 8th, 10th, and 13th). ​The Endless Excuses: Over the 13 days it took to get our vehicle, we were given every excuse in the book: a safety inspection, needing a spare tire, a new headlight, "the machines are broken," and not having enough staff. The lack of communication was the most insulting part. When we finally confronted our salesman about the silence, we were essentially told that because it was his "day off," he saw no reason to respond to an upset client who had already handed over a $6,000 down payment. ​The Staff: ​Scott Rockefeller (Sales): Avoid at all costs. He is unprofessional, immature, and eventually resorted to name-calling when we asked for updates. He has no answers and pushes every failure onto management. ​Nathan Johnston (GSM): A total ghost. We were told we needed to talk to him, yet he was never "available" and his contact info was guarded like a secret. ​James Houtz (Internet Sales): Told us "everyone in the dealership" heard about our situation, yet no one reached out to resolve it. He gave us a firm 11:00 AM deadline for April 13th and then went silent. ​The Bright Spots: Nicholas Trujillo (Quick Lane) and Eissa Hizhley were the only professionals there. Nicholas found the finance team after they disappeared on us and made sure our daughters had drinks and snacks. Eissa stepped in to help when everyone else failed, despite it not being his job. ​The "Safety" Failure: We were told the 13-day delay was for a "safety check." After waiting an additional 3 hours for a final detail on the 13th, we got the truck home only to find a loose razor blade on the truck bed cover where our young children were playing. To claim you are doing "safety checks" for two weeks and then leave a razor blade in a vehicle is negligent and dangerous. ​ We had every dealership sticker stripped off the truck because I refuse to promote a business this careless. They claim to use CarMax as an example of "what not to do," but they are currently the gold standard for how to lose a customer's trust and respect

The level of service was actually surprising. Everyone I spoke with there were super friendly and…read moreattentive and seemed to love working there

This review is for the service department. It truly blows my mind that this place operates as a…read more"business." I took my van in for a manufacturer recall and an oil change. They called to tell me one of the employees was parking my van and accidentally crashed into a light post which resulted in a foot-long dent along my driver-side door. I accept that mistakes happen so I was extremely kind and said it's okay. They took advantage of my kindness and still had the audacity to charge me for the oil change. Later when I called to see when I could drop my van off to get the door fixed, they said to come drop it off and it would take 1-2 days for repair. They completely lied to me, as they had not even checked with the body shop how long it would take or what the repair entailed. They could have done this before telling me to drop it off, but instead I had to go 16 days without my only vehicle because they had to order a completely new door. This disrupted my whole life, I couldn't get to work, and they never offered to provide me with a rental vehicle, or at least a timeline of when I could expect my vehicle back to make appropriate plans. Every single time I called (almost every day), they said they would call me back with more information and never did, and I finally started calling the body shop instead of them. It really started to feel like they were wasting my time on purpose. The door was delivered and it took them DAYS to get it over to the body shop NEXT DOOR. When all was finally said and done, I went to pick up my van from the body shop and Larry Miller's was withholding the PO because of a "systems complication." I have never experienced worse customer service in my life. I met the situation with kindness and understanding and was met with disrespect and just trampled all over. I'd like to share the names of the people I dealt with: Kiersten and Julianne, Kayla, and the service manager (I think his name was Brandon).

If you want the best experience buying a car, go see Leo at this location. He's a great resource…read moreand knows a ton about all the cars. He's not a typical salesman, we didn't feel that unpleasant pressure like we've experienced at all the other dealerships. Just a super nice guy, knows a ton, and did everything he could to advocate for us to get a car we love. The rest of the crew was great to work with as well, all very nice and enjoyed working with them. If you're turned off by how other dealerships work, give Leo a shot, it was a genuinely pleasant experience..

Bought my car here a few years ago and love it. However, I came in last week for an alignment and…read morehad to come in two more times after to get it done correctly. Each time I came in with an appointment after letting them know the alignment was still off and had to wait around 3 - 4 hours. Today they finally fixed my alignment at no extra charge, since I paid for it 2 visits ago. A silver lining is that every visit, the Service members were very kind, respectful, and clear in their communication which makes a huge difference. I still would not recommend getting serviced here though, as it seems that they don't thoroughly check their work the first time to ensure you're getting what you paid for. I've unfortunately lost about 10 hours of my life to the waiting room in the span of a week for such a minor service. Big shoutout to Trenton though, he was a big help today in getting this problem fixed finally. If you do choose to service your car here, ask for him!

Got my first car from here in June 2025 and I got a nearly brand new vehicle with a warranty that…read moregets me where I need to go with confidence, Being a new owner of a vehicle is nerve wracking and these guys set me up for success thanks to everyone here and Isaiah sales man

The intros, punctuality, communication, clarity of the potential products they're selling, customer…read moreservice pre/during/after the sale..the big screen in the lobby I waited an hr for, was nice I guess. Didn't go there to watch TV tho. This conglomerate sadly embodies what "Big Automotive" has become. What these clowns should be saying is: "We don't haggle with customers"..NOT "we don't haggle over pricing" Do they just buy these vehicles at just 1 set hard price. 2 days after rolled off lot, engine lite on, which brings up "How did it pass emissions?" Flat tire w old stripped lugs. Hope that tire you swapped out works well for someone. You couldn't pay me to find a compliment here

My VW broke down leaving DIA, I'm hours away from home. This was the closest VW dealer to tow to…read more David M. in service was a savior! He stayed there late for me and ensured I was able to get a loaner car to get me home safe. He followed up the next day to keep me informed of the repair schedule. Although it is a VW issue, not an O'Meara issue, David took ownership of the situation and went above and beyond to help me out.

After bringing my vehicle in for service, it was returned to me with an active oil leak that had…read morenot been disclosed, or addressed prior to release. After leaving the dealership, I discovered a video from the service tech saying that I have a pretty big oil leak--an issue that should have been caught and communicated while the vehicle was still in your possession, especially given that I was there specifically for an oil change. When I reached out regarding this, following the video I was sent, I received the following response from Service Advisor Issac explaining: "We use 2 systems here, 1 to check in cars and invoice repairs and the other to track cars throughout the shop and send recommendations for repairs. When the estimate came to me all it had was the pollen filter on it which I forwarded to you. Then Tim got involved and we closed out the repair, and you paid for the oil change and left. The tech forgot to send an additional recommendation for the oil leak diagnosis, and I didn't see it until you mentioned it and I reviewed the video." This clearly confirms that the oil leak was identified (or should have been identified) during service but was not properly communicated or acted on before the vehicle was returned to me. It is unacceptable that a vehicle would be released in this condition due to an internal process failure or oversight. Releasing a vehicle with an active oil leak raises serious safety and mechanical concerns. Oil leaks can lead to engine damage, reduced lubrication, and potential failure if not addressed. Had something occurred as a result of this negligence, I would like to understand who would have been held responsible. My vehicle was returned to me in a compromised condition without my knowledge, which is both unsafe and unacceptable. I also want to emphasize my long-standing relationship with O'Meara. I have personally purchased two vehicles from your dealership and have consistently chosen O'Meara for service because of the positive experiences I've had in the past. Additionally, I was a friend of Steve Stern (now at Emich), which further influenced my decision to continue doing business with your organization. Over the years, I have referred countless friends, family members, and colleagues to O'Meara with confidence. Because of this history, this situation is especially disappointing. The handling of my vehicle, combined with the lack of accountability, has completely eroded my trust. As it stands, I will no longer be purchasing future vehicles from O'Meara, nor will I be returning for any service. I will also no longer feel comfortable recommending your dealership to others. This could have been handled very differently, and it's unfortunate that it has resulted in the loss of a loyal customer and the referrals that came with it.

I don't know about everyone else, but I had a great buying experience with Jayden buying my new…read moreKia. He went above & beyond by bringing my Kia to my home. I will be back..

Excellent salesperson (Brooke), her efforts and communication were great during Subaru 2020 Impreza…read morecar purchase. Great first car for my college son. Unfortunately, a pretty negative review due to the $3,000+ post-purchase repair costs. Details attached to this review. We knew and provided the dealer with written evidence that repairs were needed. Grand Kia Services/Mgmt would only approve a $2,000 "as is" discount. That discount only covered roughly two-thirds of the repair costs. The service team, after making us wait a few hours, did not believe repairs were $3,000+.

Ryan Patrick was our sales person and he was informative, and responsive . He kept us up to date on…read morethe trends and remained in touch after the test drive. We weren't under any pressure. We needed a safe car for our teen and the purchasing process turned out to be a pleasant experience. We have already referred Ryan to our friends. Incidentally, we purchased a new car. We had been looking for a used car. However, do your homework because there are new cars priced at or below the price of a used car. This was the case with a Sentra we looked at.

Allen in the service department and his team are phenomenal! They replaced a catalytic converter,…read moresever fluids and my spark plugs, and fixed a minor leak I had! Super professional and easy to work with!