Back in September of 2024 my parents and I didn't have an appointment and did a walk-in right when…read moredoors opened. Nico immediately greeted us and got us taken care-- very tentative! We told him that we were interested in CR-Hybrids and showed us the options that they had available. First time buying a new vehicle went smoothly and was overall amazing!

Bought my car here a few years ago and love it. However, I came in last week for an alignment and…read morehad to come in two more times after to get it done correctly. Each time I came in with an appointment after letting them know the alignment was still off and had to wait around 3 - 4 hours. Today they finally fixed my alignment at no extra charge, since I paid for it 2 visits ago. A silver lining is that every visit, the Service members were very kind, respectful, and clear in their communication which makes a huge difference. I still would not recommend getting serviced here though, as it seems that they don't thoroughly check their work the first time to ensure you're getting what you paid for. I've unfortunately lost about 10 hours of my life to the waiting room in the span of a week for such a minor service. Big shoutout to Trenton though, he was a big help today in getting this problem fixed finally. If you do choose to service your car here, ask for him!

We purchased a vehicle from CarMax and our salesman was awesome…read more The integrity of the service department is where we had issues. We ran into a TPS issue the day after we took the car home. We took it back a couple occasions. It would be reset for a day or 2 and we would wait to get scheduled again for the problem. Eventually, we were told that they couldn't get it fixed and we needed to take the Car to Volkswagen for the repair. We were told we needed to pay for this out of pocket. Needless to say we never took it due to the time it takes and being without a vehicle. A year has gone by and come to find out there isn't even sensors in the tires. When purchasing your vehicle make sure that service area does what is promised. How they could not have known there wasn't sensors is beyond me and frustrating to say the least.

I told Debbie that this experience has made me not want to use Carmax in the future and that it has…read moreactually made me regret buying this car. I have bought several cars from Marla's and it's has never been easy but never this difficult. Maybe if I would've found a car with less issues I wouldn't have had to go through the system. I also told her that my experience with Carmax cars is that you buy them and then it's like an Easter egg hunt to find out what's wrong with them before the customer has to actually pay to fix what's wrong with it. In my mind they should be fixing it before they're selling it. I've also was told several times at serval points that a manager was supposed to call me. I did have one call me yesterday from "no caller ID", I did answer, but he did not answer back. So then he ended the call on me. Then he never tried to reach out to me again. Anytime a manager has supposed to have called me, they do not. They waited till the very last minute to tell me that my car was not gonna be finished for the day and that they could not get me a loaner car. Mind you I've had this appointment scheduled for them to have the services completed on my car for a while and they've had my car from 8 AM to 5 PM.

These people basically can take your car. Someone (stranger) can call them up, and say "Hey, you…read morewant to buy my car?" The recycle towing people, including peddle, do not require a title, or keys. Just someone's word . I have had not one, but two cars stolen from auto recycling places. No one called me to verify. Someone I don't even know, called auto recycling, told them the car belonged to (insert name here) . Auto recyclers paid this random stranger and straight up stole my fucking car. This can't possibly be legal. I still have both titles and the names of the people who lied , saying the vehicle belonged to them. So I will be taking it to court. However , Colorado recycling towing, should not be taking vehicles without some sort of verification. I could run up and down the street selling random cars , getting paid to sell someone else's vehicles . Apparently it's not illegal . It keeps happening to me. These places need to be put out of business. Either that or have tougher verification standards . Wtf!! Stop stealing cars assholes !!

All Heads Up! i had…read morea 1967 implala convertible stored at RMS storage. Agreed to $300 on phone, (that isn't even the value of the hood). When half wit shows up doesn't know anything about what he is buying, then offers $200, I start to walk away and counter at $250 he takes it. Issue is they said $300 on phone after I shared pic. Dont trust these people. They are bogus buyers. They got a deal at $300 and still thought it necessary to rip off the seller. Bogus Buyers! Why I sold (RMS storage) is another rip off story.

Sophia R was amazing! Made the car buying process feel comfortable and honest. Upfront about…read moreEchoPark's no haggle policy and why they price cars competitively. Didn't pressure us into buying any of the warranties, but advised us on them as if she was going to put them on her own vehicle. Echopark has a HUGE selection too and makes test driving easy. If it looks busy, give it a shot they have plenty of sales people. Also just ignore the bitter people who were "ignored" and dropped their 1 star reviews. Will update if anything negative happens.

Don't do it, just don't, I don't care what car you found online go somewhere else. I test drove my…read morecar and had scheduled the next day to come in to purchase. With an appointment, the sales person forgot who I was less than 24 hours later and didn't prepare anything. They will try to pressure you into an extended warranty. They also clearly didn't clean the inside of the vehicle. Within a week of driving the vehicle a malfunction alert came on. After talking to multiple people and going in circles it end that essentially it's just my problem. So if you buy a used car here I guess you just pray nothing is wrong with it? They also forgot to take it out of fleet mode so I can't use the app to which I was told nothing can be done. Save yourself the headache.

Tito would not honor his original price and kept decreasing the price when negotiating his already…read morelow offer. Would not recommend

Called him up he paid what he promised. They even go there in 30 mins. Top notch customer serviceread more

This is a great company to work with if you are trying to get rid of a car quickly. From start to…read morefinish Eddy not only showed up on time to tow my car but he was able to give me cash in hand right then and there without any delay. Eddy was friendly and the transaction was smooth. Thanks again Eddy.

Great customer service extremely helpful definitely would recommend to anyone in need of quick and…read moredamage free towing!

This is the only dealership / service station that has earned my trust. Nothing but praises for…read morethese guys. I've brought my Outback here for 10 years for basic maintenance. It's got 90k miles and have yet to have an issue with my car. I will always bring my car here no matter how far away I move. I once tried the Littleton Subaru service station (do not recommend) and found that shop tried to rip me off for work that I knew that had already been completed by Mike Shaw. But not before I went in hot headed to the management at Mike Shaw, which responded by calmly taking me on a personal tour under the hood so I could see what was what with my own two eyes. They had indeed completed the services as promised and the Littleton shop was caught trying to dupe me.

Most horrible experience I have ever had. sales person Samantha gave me bad information that led me…read moreto buy a MUCH more expensive car which in itself is illegal. Then Greg got involved and he told me for 3 weeks he was going to take care of it and get me the veg I actually needed and wanted. During that time he assured me that it was totally fine to drive the car around despite me worrying about putting mileage on the car, but I'm not keeping. When Greg finally decides to seemingly be ready to get the car for me he informed me that I no longer have a new car and that they could look at treating it in towards the vehicle I wanted while offering me about $19,000 less than I paid for the car 3 1/2 weeks ago!! He wasn't done yet though after waiting until the day before I was supposed to have my wheelchair lift installed on the Forester and after telling me over and over again that he was getting it for me that he just couldn't get it that day.... He has now refused to get the vehicle at all. I went to call to have a conversation with him about this and he is picking up the phone and immediately hanging up on me because I told him that I was done playing his games and having my time wasted and that I absolutely had to have the car today. I was lied to every step of the process and I am now left with a vehicle that is not the car I need or want it does not have the specs that I was told it had and I will not be able to get my wheelchair onto my vehicle leaving me unable to do anything out in the for any links of time because I need my wheelchair! What's worse is that he knows I have a trip planned that is now only 10 days away and because he kept pushing it back and pushing it back if I can't get my Forrester and get it fitted with the wheelchair lift tomorrow as it's scheduled to be, I will have no way to be able to go on this trip that I have spent thousands of dollars on and 11 months planning!!

Very impressed with the level of service, prompt communication, and a fair price…read more I had tried CoPart, Wheelzy, a few others that supposedly buy wrecked cars and I tried on facebook marketplace, etc... just trying to cut my losses on this totaled vehicle. Went through a frustrating runaround with lowball prices and poor communication until I found this company and I am glad I did. Prompt communication. Very easy to work with. He committed to meet me to tow the vehicle and he followed through as promised. Certainly not fun to have a totaled car to deal with but this part was easy

Super friendly and quick service! Ivan was very professional and got my husbands eyesore old car…read moretowed from our parking garage! They provided me with the best price out of all the companies I called. They are definitely who you want to use!

Terrell was such a helpful and kind man to work with! My husband and I finally had to say goodbye…read moreto our 1994 Subaru Legacy and I was amazed at how quickly and efficiently Terrell came and took care of everything. Highly recommended. Great person to work with.

Quick appointments and good communication. Helped make sure I had my plates and my possessions out…read moreas well. Overall good experience.

This establishment is terrible bad communications waste people's time and gas and we had the…read moreappointment set for last week Thursday and then we came in today for appointment said that they put the cart for auction and wasted our time. Didn't tell us anything about the vehicle still there so if you guys ever go there don't don't buy any vehicles in that place the incompetent workers with zero communication skills.

​"I had high hopes for a straightforward transaction here, but the follow-through was deeply…read moredisappointing. After an initial exchange where I was explicitly promised a sales specialist would reach out with details, photos, and answers regarding the vehicle's reliability for my commute to Cheyenne, I was essentially ghosted. ​As a serious buyer purchasing for a family member, I had already provided my ID and was ready to proceed with a full-price, cash transaction. I simply needed confirmation that the vehicle was sound enough for my needs. Instead of the promised follow-up, two separate salespeople stopped communicating entirely. A simple courtesy call at the end of the day to explain capacity constraints would have been professional, especially since I was looking at this as the first of multiple future vehicle acquisitions for our family. ​It is disheartening to experience such resistance on a guaranteed, frictionless sale. I will be directing my business and future purchases to a dealership that values communication and respects its customers' time."