I had a great experience at O'Meara Ford, and I especially want to shout out Kaelan, my service advisor. Kaelan was incredibly patient and helpful from start to finish. He walked me through all the logistics of my car repair, kept me informed throughout the entire process, and was very communicative, which made a stressful situation feel much more manageable. I really appreciated how transparent and responsive he was. I actually chose to drive about 30 minutes out of my way to come here after having ongoing issues with a closer dealership, and I'm really glad I did. The difference in service was noticeable, and it was absolutely worth the extra drive to feel confident my car was being handled properly. While there were a few additional services I couldn't take care of at the time, I definitely plan to come back in the future. For now, I'm just grateful to have my car back, running well, and to have had such a smooth experience overall. They also offer a shuttle, which is a great option if you need to get somewhere nearby while your car is being serviced. Highly recommend if you're looking for reliable service and good communication. read more

O'Meara Ford - Service menu with prices - Car Dealers Near Me - Northglenn, Colorado

13 Days of Excuses, Incompetence, and a Dangerous Safety Hazard ​This dealership has been around since 1913, but they operate with the incompetence of a business that opened yesterday. We purchased a truck on April 1st and were given five different "firm" pickup dates (the 4th, 7th, 8th, 10th, and 13th). ​The Endless Excuses: Over the 13 days it took to get our vehicle, we were given every excuse in the book: a safety inspection, needing a spare tire, a new headlight, "the machines are broken," and not having enough staff. The lack of communication was the most insulting part. When we finally confronted our salesman about the silence, we were essentially told that because it was his "day off," he saw no reason to respond to an upset client who had already handed over a $6,000 down payment. ​The Staff: ​Scott Rockefeller (Sales): Avoid at all costs. He is unprofessional, immature, and eventually resorted to name-calling when we asked for updates. He has no answers and pushes every failure onto management. ​Nathan Johnston (GSM): A total ghost. We were told we needed to talk to him, yet he was never "available" and his contact info was guarded like a secret. ​James Houtz (Internet Sales): Told us "everyone in the dealership" heard about our situation, yet no one reached out to resolve it. He gave us a firm 11:00 AM deadline for April 13th and then went silent. ​The Bright Spots: Nicholas Trujillo (Quick Lane) and Eissa Hizhley were the only professionals there. Nicholas found the finance team after they disappeared on us and made sure our daughters had drinks and snacks. Eissa stepped in to help when everyone else failed, despite it not being his job. ​The "Safety" Failure: We were told the 13-day delay was for a "safety check." After waiting an additional 3 hours for a final detail on the 13th, we got the truck home only to find a loose razor blade on the truck bed cover where our young children were playing. To claim you are doing "safety checks" for two weeks and then leave a razor blade in a vehicle is negligent and dangerous. ​ We had every dealership sticker stripped off the truck because I refuse to promote a business this careless. They claim to use CarMax as an example of "what not to do," but they are currently the gold standard for how to lose a customer's trust and respect read more

Nightmare experience and waste of time. Went to look at and test drive a used 2021 Dodge Challenger Scat Pack with a "clean title" and "in perfect condition..." That was a huge LIE. They are asking $41k for a car with significant body damage, full of bondo, cheap paint fixes and multiple covered up bullet holes, confirmed by pulling the trunk liner back and looking inside at the sheet metal. The car also has a significant MILEAGE ROLLBACK. No idea how this is a clean title vehicle.... and overpriced?? Was supposed to test drive this car today, and when i got there it had a broken and leaking radiator, scraped up undercarriage, and the wheels were off it in the shop. Super shady from all 4 people involved in trying to sell me this car. Would never do business here. This car is guaranteed to be problematic for the next owner sadly... read more

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I had a very disappointing experience with O'Meara Ford. I drove a long distance to see a vehicle that was advertised as ready for sale, only to arrive and find it in poor condition--dirty and not even prepared. The salesperson (Josh) told me it still needed maintenance and would be ready in a few days. We agreed on a price and I was told they would contact me once the car was ready. Over the next three weeks, I stayed in touch with the salesperson, who kept giving updates. Eventually, I was told the car would be ready that same day. When I asked for final numbers to move forward, he said he would call me back--but never did. When I followed up, I was told, very coldly, that the car had been sold--while I was actively waiting to finalize the deal. I escalated the issue to the sales manager, who showed little concern and made no effort to address the situation or the unprofessional behavior. Overall, this was a frustrating and disrespectful experience. Poor communication, lack of transparency, and no accountability. I would not recommend doing business here. read more

I continue to be astonished at the lack of concern at O'Meara regarding the issues I've had with their extended warranty. Buyers beware! 1. The warranty included a tether that was never disclosed. I spent over a week calling your dealership to have the tether released before a shop 40 miles away could make covered repairs leaving me without the vehicle during that time. 2.The warranty did not cover all items as indicated on your sell sheet in the finance office. Only one axle of suspension was covered (I forget which) and I specifically bought the warranty to help cover any problems with an air suspension 3. My emails to your warranty admin were not answered after several attempts 4. Your customer service email has not responded to me 5. Your warranty admin made frequent mistakes over and over - addressing me by the wrong name, telling me that the refund would be sent to the wrong location, etc. read more

Got maintenance done here. They were fast. Service was great. Krystal was very helpful. I recommend this location over Lakewood! 10/10 read more

I am a single mother of two children, including one with special needs, and I want to warn others about my experience at this dealership. I went in trying to stay within a strict budget and was told one monthly payment during the process. By the time everything was finalized, the payment and loan term were significantly higher than what I agreed I could afford with added things that I wasn't aware of or informed about. I did not receive all my paperwork when I left, and I have had to repeatedly request basic documents that should have been provided upfront. I am still missing key paperwork, including my original credit application that I personally filled out early on in the process. The credit application I completed does not match what was submitted, including incorrect financial information that I did not provide. For example, my rent amount was changed without my knowledge. After leaving, I've tried multiple times to get clarification and the missing documents, but I have not received consistent help or clear answers. I've been told someone would follow up, but when I call back, I am not able to reach the appropriate person or get the help I need without physically going to the location. I felt overwhelmed and not fully informed during and after the process. I strongly recommend anyone, especially parents or anyone on a tight budget, to be extremely careful, read every document closely, and not leave without full copies of everything signed. read more

OMG, literally the worst dealership in the Denver Metro area. The service advisors are friendly and kind but don't listen to a thing you say. They lie and cheat you out of ever dollar they can. Second time I had my car there and the issue that was to be fixed is not fixed yet again. Do not take your car here!! Simple things like Charger has an amber light.. that is clearly over heating for some internal reason... Service advisor says oh that is normal.. BS.. AMBER LIGHT means something is wrong. read more

my GO2 place for servicing our vehicles. Experience shows they will do it right. seems like yesterday I bought our 2010 Sport Trac from them. read more

I had an extremely disappointing experience with O'Meara Ford's service department and will not be returning. I brought my Ford F-150 Lightning in for a standard 20,000-mile service and to address a few issues I was experiencing. Instead of receiving helpful, expert service, I was charged $250 for a so-called diagnostic fee that ultimately amounted to simple settings adjustments buried in the vehicle's menu system. When I questioned the charge, I was told it took the technician hours to figure out the settings. Frankly, that explanation is unacceptable. This is a Ford dealership. Understanding Ford vehicle systems should be baseline expertise, not something billed as hours of diagnostic labor. The interaction felt condescending, as if the expectation was that I should feel foolish for not knowing something they should absolutely know. When I politely asked if the fee could be removed, given that no actual repair work was done, I was told "absolutely not." I run my own business, and I would be embarrassed to charge a client for something I should have known how to handle efficiently. The idea that this took three hours is simply not credible. To make matters worse, the actual 20,000-mile service was either not performed or not properly documented, as it did not appear clearly on the final bill. This documentation matters, especially for future resale, and that oversight alone is unacceptable. As a result of this experience, I will never return to this dealership. I was planning to look at a Toyota Sienna they had on the lot and intended to purchase one. Instead, I left, went to a different dealership the same day, and bought the exact model elsewhere because I did not want to give my business to a dealership with such poor customer service. You have lost a customer, and I will be advising others in my circle who own Ford vehicles to stay away from this dealership as well. read more

This dealership sales associates', Brandon will hold females car keys as a sales tactic to keep you there when you ask for your keys they say ok and walk away and come back with no keys in hand but a new offer which is illegal my sister asked for her keys 3 times they didn't give them back until the third time she said she wanted to leave. When I called the manager Patrick he argued with me which tells me they use this tactic he was not concerned about his sales associate committing an illegal act. Info below be aware and protect yourself. They cannot legally keep your keys just to pressure you * If you're there for service or an appraisal, and they take your keys (e.g., to inspect your car or check trade-in value), they must give them back when you ask. * If they refuse, that could be considered unlawful detainment of personal property, or even coercion, especially if it's to pressure you into a deal. What to do if they won't give your keys back: * Ask firmly but calmly: "Please return my property. I'm not authorizing you to keep my keys." * Document it: Start recording or writing down names, time, what was said. * Call local law enforcement (non-emergency line): If they refuse to return your keys and you haven't signed anything transferring ownership, this can be treated as unlawful. * Report them: To your state's attorney general or consumer protection office. read more

I purchased a vehicle from this dealership, and within a month, it began breaking down. The transmission started slipping, and white smoke was coming from the exhaust. When I took it to their service department, they insisted that nothing was wrong and claimed that the issues I was experiencing were normal. As the problems worsened, I was stopped multiple times by concerned drivers who pointed out the white smoke. After further inspection, they finally admitted that the turbo was faulty and needed replacement. I took the car home, but continued to face transmission issues. After bringing it back to the service department for a 4th time, they kept it for two weeks and then informed me that the transmission also needed to be replaced--something I had raised less than a month after purchasing the vehicle. Now, they refuse to take the car back, stating it's "too far out" from the purchase date. This clearly seems like a tactic to avoid responsibility for the significant issues that were so obviously present from the start. Ultimately, I had to sell the car back to them at a $12,000 loss, having barely driven it due to it being in their shop. On top of this, they never offered a loaner vehicle, forcing me to rent a car for my daily commute. The General Manager was unwilling to admit any type of fault and equally unwilling to help in any way. In fact, he didn't even respond to my initial emails to him. I only got a response when he "accidentally" responded to me instead of another customer and stated he would be giving me a full refund. When I said thank you, he responded saying he had written that by accident and there was nothing he could do for me except trade me into another car and take a loss on depreciation of the current vehicle. Yes, the same vehicle that was sitting at their service department the entire time I owned. I strongly advise against doing business with this dealership. read more

Jordan was a great sales guy. Personable, fair, and made a great deal. I highly recommend him and wouldn't buy from anybody else. If you need a car go to him. read more

AVOID AT ALL COSTS! short summary: there are so many ways to earn a customer for life, but O'Meara chose to make an enemy instead of a friend. I took my truck to Omeara Ford for simple repairs - the subwoofer rattled, and the CarPlay system would glitch out. My service agent was Paul, who, while nice, turned out to be completely incompetent, computer illiterate (needing help from other service agents for simple tasks), and simply unreliable. Multiple times, Paul told me my truck was fixed, but it never was. My warranty has since expired, and Paul suggested I call Ford for help. Ford called Omeara on my behalf, set up an appointment, and once again I was told "everything was taken care of" and that there would be no bill. Then Paul called me, informing me I owed $500 for work that should have been covered by Ford under warranty. It took me 6 weeks to argue my way out of that bill. After months of arguing with Paul, dozens of unanswered texts through Omeara Ford's system, and over $1,000 wasted on rental cars while my truck sat in their parking lot for weeks without being worked on, I'm beyond frustrated. This has been the worst customer service experience of my life. One last note - when I went to see the Service Manager, Mark, another customer was trying to barge into his office with similar complaints, threatening the dealership for keeping their car parked in the lot for weeks without service. TL;DR: Speaker still rattles, CarPlay is still glitching, Paul is completely worthless, and so is the dealership manager Nathan. Save yourself the headache and avoid Omeara Ford at all costs! read more

After posting the review on Yelp and other sites and also filing a claim with the BBB I received a call from the GM, Nathan Johnston, within an hour. He apologized and said he never received any of my numerous emails and phone messages left for him with his staff and promptly FedEx overnighted me the $100 check. First, why do I have to leave 1-star reviews to get him to call me back and how inept is his staff that not a single one of the 6 messages I left for him was given to him? This was a very frustrating situation and I'm glad it is resolved and I hope I never need repairs on my truck again so I never have to deal with O'Meara Ford. read more

great team and service.No problem here , from sales to service ,parts and Finance .easy and time saving by buying from O'meara here.

I purchased 2 more cars from their competition; all because of Tony Medina. Starting to look again for both myself and my wife. Phil long has been a pure joy to work with. We purchased my son's first car at Phil Long ford. Sorry O'mera Ford. Your staff lost 4 sales with two more approaching this . Hope that Tony Medina guy is gone read more

I just got a 22 F150 and I stopped at this dealership because I was looking for the small mudflaps that go on the back and I asked them. What would it cost for you guys to put these on? And the service guy told me over $300 I said what!!?? He said yeah it's almost a 2 hour job! I told him the Ford app I have says that it's $60 for labor to install ! I can't go by that I said that's the app that I got when I got the truck. He said it doesn't matter that's not correct !... whatever!..These guys are a rip off I told the guy there is no way it takes this long to put on a mudflap with three bolts. He said yes it does! Stay clear of this service center I'm not sure if they are trained to take advantage of people or they just don't know what they're doing. ! I'll just do it myself but I will never come back here for anything! Funny thing is is I was here about 2 1/2 or three weeks ago and the sales guy wouldn't even return my call. I think he thought I wasn't gonna buy a 2022 F-150 lariat I could tell he was full of it. That's why I went to Castle rock Ford and picked up a truck a few days later. ! read more

O'Meara Ford - Car Dealers Near Me - Northglenn, Colorado

Whoever answered in Parts immediately put me on hold. Phone would start ringing again, immediately placed on hold multiple times. 15 minutes and still on hold! Hire people that have a passion for "Customer Service". The requirement shouldn't be someone with a heartbeat. Pathetic for a Dealership of this caliber. I would FIRE this turd in Parts on the spot. Leadership!!! Your reviews FKN Suck for a reason. Fix it you idiots. read more

UNETHICAL is the best word to describe Omeara Ford!! My 25 year old daughter went to the dealership to purchase a used car. The first quote they gave her was for $26,715 for the car, fees, and taxes After telling the sales people the most she could pay was $25,100. They reached out to her and stated "if I can get my manager to say yes to your offer what time can you make it in today?" She agreed to come in that day and they came back with a quote totaling $25,120 for the car, fees, and taxes This is the first car my daughter has purchased a car. She took my advice to go to a car dealership that represents a manufacturer rather than a random place that sells cars. I did not feel she would get treated appropriately from a small "unaffiliated" shop. I actually did some research on the O'meara dealership before letting her go there by herself. The statement "We're just caring folks, passionate about cars, customers, employees and the community in which we work and live" were enough to sell me that she would be just fine in their hands. I WAS WRONG. As she prepared to go to the dealership to purchase the car, she sent me both quotes. She was excited that she had successfully negotiated her first auto purchase. As I compared the documents, I noticed the largest difference to be in the tax lines. $1,200 of the $1,595 reduction is a tax differential?.....hmmmmmmm alarming! Although I wanted my daughter to own this process, I made a call to the dealership with her to understand the tax differential. Much to my dismay, they informed us that the dealership had agreed not to collect the city taxes? She was not informed that she was simply now going to need to pay the $1,200 to the bureau of motor vehicles to register the car. We were only informed of this after I questioned his math and the changes on the tax line. He then informed me that he had intended to inform her that she would be responsible for any additional taxes due after the purchase. UNETHICAL OMEARA FORD KNEW EXACTLY WHAT IT WAS DOING!!! TRICKING A 25 YEAR OLD FEMALE. The sales person indicated he "Lives a life of integrity." I sent a note to the owner, GM, and sales leaders asking theses questions: 1. Is this how your sales people typically negotiate and present offers? 2. Do most people understand that car purchases MAY involve paying taxes to multiple parties? 3. Is it reasonable to expect a 25 year old to understand this? 4. Is it ethical to send two identical looking offers other than the dollar amounts without indicating additional taxes would be do on the second offer? I did receive a note back from one of the sales leaders that he would talk to the salesman. Probably to pat him on the back and show him how to be a little more deceptive the next time. There was no offer to fix the situation. IT IS SIMPLY A LOW LEVEL OF INTEGRITY AND ETHICS LIKE THIS THAT DEFINES PEOPLE. OMEARA FORD OWNS THE BOTTOM OF THE LIST. read more

The people at O"Meara Ford are sharks! They don't care about anything except making a sale however they can! When they realize they can't get anything out of you, then throw you out to dry. I was trying to get out of my current vehicle a 2017 Explorer that I bought during the pandemic. I brought it to them because I have negative equity in it, but I was going to trade that plus another car. I was very transparent about my credit, my husband and I have suffered some serious financial hardships because of Covid i am no longer able to work. I told them everything, because I didn't want them to run our credit if they were not able to help us get into a new car.Jonathan the sales person had me wait while he went to talk to the financial manager to see if they thought they could do anything. He said let's go ahead and proceed when he came back. So we did the application and when I finished I said that I was going leave while they ran the paperwork. I was gone for 5 minutes and Jonathan called me and said that the only way I could get my payment to 1200 is that I would need to put down 20 thousand dollars. I was shocked and said that was impossible that I could possibly come up with 1000 dollars. He said he would talk to his manager and get back to me. He obviously never did! When I didn't hear back from them. I texted Jonathan and asked why would they do a hard pull to our credit when they knew they couldn't approve the loan? I heard nothing!! BEWARE OF THESE VULTURES. I would also like to add that I even reached out to Jonathan the "sales person " to tell him that I appreciate his getting back to me, sarcasm, and still not a peep! read more

O'Meara Ford repeatedly sends my elderly parents in another town forty miles away about wanting to buy my vehicle. If that's not bad enough I haven't had the vehicle in years! My parents have repeatedly called and told them to stop. They mail it to them every few months. Talk about a shady and stupid business practice. I wouldn't do business with them just because of this tacky business practice. read more

Is it possible to give less then one star?....... If you want your backup camera to appear when pressing the brake pedal in your new 2019 Ford Fusion then this is the place for you! Love getting keys thrown at your face by the service department? Well your in luck! THEY DO IT ALL HERE, from incompetent advisors to no good mechanics, no doubt they got them! Come FAST while you still can. Coming soon: Going out of Business Sale! "O'Meara Ford, Disrespecting our customers for over 100 years. That's what sets us apart from the competition. Come in today to experience yourself the O'meara difference." Stop in today and see your favorite team members like DJ in the service department. Make sure to ask him about his $500 in labor cost special. A limited time offer, make sure you race over and give these guys your loyalty today! Ok ok enough of that... here's what happened. I brought my vehicle in while on vacation to get serviced. I brought my car in for a BURNING RUBBER SMELL AND LEAKING COOLANT, neither of which was checked on or even mentioned in the service receipt. Instead of u know actually fixing what was wrong they played a game of master electrician with my car and caused the radio to malfunction and turn blue and not play any audio as well as make the backup camera appear while the car was in drive every time I put my foot on the brake. Then charged me 500$ in labor for doing so. The next day. After returning the car to them to fix this new issue as well as the original, I asked to get some belongings out of my car. Told by DJ our advisor (love this guy, he better get fired for all this bull shit) that someone would be right out with my car... one hour later still no car, service closed at this point. Went inside to see what the hold up was... "your going to have to wait I have this customer in-front of me".... excuse me? I was here first and I walked the back lot and looked into the service bays, my car wasn't on the property, the location still to this day is unknown. So I threw a Karen, shortly after the key throwing incident I finally get the managers running out to see what all the commotion was...... ..... long story short, they bought the Ford Fusion for WAY ABOVE what I paid for it. Bought it last year for $15,500 used and sold it to them for $16,000 even. .... What a joke! So if your reading this skip the headache and take your business and hard earned money over to AutoNation Jeep West! Ask for Reberto ! I've bought 2 cars from Auto Nation Jeep West now and I couldn't be happier! They will treat you with the respect you DESERVE! Tell him Zach sent you! read more

O'Meara Ford - Car Dealers Near Me - Northglenn, Colorado

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Let me start by saying, I have bought cars and motorcycles all over the US I buy a lot! and it usually goes smoothly. This was the worst experience I have ever had! I was trying to buy a used Ford Transit connect cargo van from this dealership, they are in Colorado, I am in Nashville Tennessee. I found the van I wanted; I filled out the credit app to get things rolling. Once I did that and was approved things just got worse. I asked can I get a final inspection of the van a video after it was detailed so I can get a better look at what I was buying after all I am 1200 miles away. This was in the morning I waited all day never heard back. I finally had to call and find out what the holdup was. I was told they lost the keys, but they never bothered to call to tell me this, had to generate the call back and ask after waiting all day. POOR communications! Ok, meanwhile I asked to speak to the finance department Josh I believe to at least get the details of my loan that I applied for and was approved for because nobody told me anything finance rate, monthly payments, nothing yet they wanted a Deposit from me. Well, I was told that Saturday was their busiest day of the week, and they would have to get back to me in a couple days. OK, I get it they are busy with new potential customers but what am I? I AM A CUSTOMER! they took me for granted figured I was locked in already; they didn't need to please me anymore time to please others new fresh customers. This is very degrading! How long would it have to took to make that call 5 minutes maybe? I was pushed to the back of the line because they figured I was a locked in deal. Sorry NO! I told them to just keep the van. Even though I will probably take a hit on my credit for applying for that loan. I did my part they didn't do their part. This might be a dealership that works better with walk in clients because they sure don't work good with internet sales. Honestly, I felt pushed aside. Who tells a customer they have no time for them? Horrible experience. read more

[For some reason this system says I'm in California. I'm in Colorado.] The power steering on my Ford is failing, making it unsafe to drive. Since O'Meara is the closest Ford dealer to me, I tried to make an appointment with their service department. First, I used the chat feature on their website and was told that someone would be in touch as soon as possible. That was a week ago. After a weekend went by, I called on a Monday and spoke to someone (a receptionist?) in the service department who told me someone would be in touch as soon as possible. The next day I called again, and another person told me that someone would be in touch with me as soon as possible. They have my phone number and email address. No one has called, texted, or emailed me. Fortunately, there is another Ford dealer not much farther away (Sill-Terhar Ford). The response was like night and day: prompt, courteous response, an easy process of scheduling an appointment, and a friendly followup from the service representative once everything was in place. Night and day. I still have not heard a peep from O'Meara. I'll remember this experience when I'm in the market for a vehicle. I see that when there are other complaints on this site, the dealership manager sends a lovely apology. But it's clear from the reviews that this is a systemic problem with O'Meara and it needs to be addressed at the management level so that there is no longer a pattern of complaints, but a culture that focuses relentlessly on prompt, courteous, and professional customer service. read more

Made an offer over an email and they accepted Came in to purchase the vehicle and all of a sudden the price changed DONT WASTE YOUR TIME coming to this dealership!!! Salesman Derek Flynn and Karlene Kernen No wonder there reviews are so low read more

I am giving this dealership 1 star instead of 0 only bc I HAVE to. They do not stand behind their product nor their service. We purchased a BRAND NEW Explorer and we have had no help in locating the issues, no communication & zero motivation to help us as a customer/consumer. They are now trying to return our car to us without a solution even with diagnosis code's unresolved and all the recalls unfinished. They have had our car in their possession for 6+ weeks for the 2nd time. They have loaned us a car to use in the mean time but are now asking for it back, leaving is without a car &/ or an unfixed/ diagnosed vehicle. read more

Regarding their service department-I've called multiple times trying to schedule recently and the receptionist "takes the message" but then no one calls me back. The last time I took my vehicle in for a recall service, it took three times longer than what they told me. It was unfortunate because at the time, my son was 2.5 and it's very difficult to entertain a child an entire day at a Ford dealership. read more

Been here twice in like couple weeks. Took both of my vehicles in for service. Very friendly staff. Very attentive. Did not try to yodel me on anything that I didn't need. Vehicles were only there a couple hours each time. Definitely recommend to schedule and not walk in. They are busy. read more

This is by far one of the worst Ford dealerships in the country and probably the world. Ford motor company should rescind the ability to have them even touch a Ford. My late brother warned me about the ineptitude of this dealership and I am sorry I did not listen to him. The service department is a complete joke. I came in to get the CPU reprogrammed and they jacked up my stereo system causing me to spend money I don't have to get it repaired. If you are a person of color, it's like you are invisible to these racist a holes. PLEASE STEER CLEAR OF THIS PLACE AND GOD WILLING THEY WILL SOON GO OUT OF BUSINESS! WHAT A JOKE. read more

Roger at Omar's ford on 104th is the most disrespectful man in that building I don't know how he is a manager there I bout a car here a month ago the car brake pad went out first I had to wait 4days for them to inspect the car this morning I was driving to work the car shut off he told me I just didn't want the car I told him he sound stupid I would not have spent my car on a nice bmw x5 to bring it back so he said the only thing was wrong that the brakes pad will go out in 800 miles which should have been fix before they gave it the Tran light came on when the car shut off he told me he didn't like me and I told him his breath stink with all that ciger in my phone the car should not be acting up within 30 days read more

Very disappointed with my experience at the service center. I've never seen a more disorganized operation. Scheduled an appointment for what I thought was an AC issue. They didn't get back to me for over 26 hours despite me calling and leaving messages with the service center. Not to mention the ridiculously high rate for diagnostics ($275+) Then they call me telling me it's not worth working on because hybrid battery fans aren't cooling... I've been driving the car with this AC issue for going on 5 years and it's never effected the cars performance. I think they're trying to pressure me into buying a new car from their lot, so taking for second opinion. I called them back to let them know I was taking it for another opinion, once again couldn't get through to anyone. Left message. No return call. That was yesterday at 2pm. This morning when I voiced my frustration to the service desk. They replied "us too. Every day... We had no phones yesterday and we got 3 times as many cars with half staff" Pretty sad when employees are equally frustrated with the operation and openly communicating it to customers. Right now I'm sitting in their service lane while they try to locate my car. The people working on it aren't even here and it's not on the jack or in the lot according to the guy I heard over the walkie system... Then they came out saying it would be 15 minutes (30 minutes ago) because "your keys are in a lockbox that only the mechanic has access to and he's not here yet" part of me thinks they're stalling because they can't find it. I will update this review if they ever find my car and the 2nd opinion checks out but right now I'm pretty frustrated and don't recommend O'Meara to anyone. UPDATE: got my car back finally after waiting over an hour... got home and popped the hood to find a dirty oil covered rag sitting on the engine... contacting Ford corporate about the negligence and all around incompetence of this dealership. read more

Honest Review: I went to O'Meara Ford for what I thought would be a routine inspection, but the experience left me feeling completely misled. Despite having zero prior issues with my car--no warning lights, no overheating, no power loss--I was told it needed repairs totaling more than the car's value. They claimed my car had a gasket leak, the turbo was "sucking oil into the intake," and the water pump was leaking coolant. They estimated the turbo and gasket replacement alone at $4,500--all based on what seemed like a rushed, baseless diagnosis. Why I Don't Trust Them: 1. No Evidence, Just Scare Tactics: * When I asked for proof--photos, detailed explanations, anything--they gave me nothing but vague excuses. The report casually noted the problems as "Please note: found leak..."--not flagged as critical or urgent--yet they immediately recommended replacing the entire turbo and gasket. 2. World-Record Diagnosis: * They initially told me their "diagnostic guy" wouldn't be available until Monday, but somehow, within 15-30 minutes, they had magically determined I needed a new turbo and gasket. There's no way such a detailed and costly diagnosis could have been done properly in that time frame. 3. Contradictions Everywhere: * They claimed catastrophic failures but couldn't explain how my car passed their full-point inspection. * On top of that, I've had two diagnostic scans done since then--both completely clear. No codes, no warning lights, no signs of the "major" issues they claimed. 4. Pressure to Trade In: * Instead of answering my question--"What do I need fixed to drive to work tomorrow?"--they dodged it and pushed me to trade in my car, even suggesting I go somewhere else for the trade because they "would undervalue it." This made no sense and felt like a clear attempt to manipulate me into unnecessary decisions. 5. Exaggerated Repairs: * They wanted to replace the entire water pump, even though my car has no coolant loss, no overheating, and no visible leak. The only thing they touched was a bushel I specifically mentioned beforehand, further proving their focus wasn't on real issues. read more

Good local dealer, they marked up the price of the Bronco over MSRP that I suppose that's the industry now if you want a desirable model.

I was beginning shopping for my new car and I started with O'Meara Ford, I was immediately approached by a car salesman, Jorian. I notified Jorian that I was in the beginning stages of figuring out what I wanted but had thought I might want to test drive a used GMC Denali I saw in their lot. He was extremely pushy and wanted me to test drive a Ford Bronco which I wasn't interested in. He was rude, he was pushy, and he didn't listen. He made me feel like I was wasting his time despite me starting our conversation with a disclosure that I was just starting out. I would not recommend this dealership for women who are shopping alone. read more

i've been contacted about a resolution for my truck. i will post an updated review when things are resolved. Stand by... ---------------------- This is my updated review of the experience I've had using Omeara Fords service department: PLEASE READ TO THE CONCLUSION: This story begins in Nov. I had a negative experience with taking my truck in. It took far longer than expected. There was poor communication and the work wasn't fully explained. Fast Forward to April. After having had the exact same issue reappear I wasn't pleased. I reached out for assistance 3 times. I was finally contacted by Barbra Maxwell. This is where things went from "ugh" to "WOW!!!" She contacted me about my concerns and immediately offered to help. I couldn't get my truck in there fast enough to have it looked at and my concerns addressed. She introduced me to Mark the Service Manager and between the two of them I couldn't have been treated better. My truck was fixed immediately and at a fair price. Any concerns I had to begin with have absolutely been removed. I'm comfortable saying that if my next visit to Omear Ford go as well as my second visit went, they will have a life long customer for service and purchase of my all our future trucks. I wanted to write more in detail with specific complements to a few individuals but I felt somewhat rushed to get my review posted so I could correct my star rating to a 5 where it belongs. I'm definitely going back. read more

Do not take your vehicle to this horrible dealership!!! Made appt for a vehicle drop off was told I'd have my vehicle in couple of days never heard anything so I called to be told my truck was still sitting and waiting!!! Most horrible customer service experiences!! Hopefully a reputable Dealer will come in and take over this poorly ran dealership! DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE OR ANYTHING FOR THAT MATTER!! read more

Iván. B is one of a kind salesman, I have always had a hard time going to dealerships I never felt heard or like they actually cared about what I wanted in a vehicle; all they were focused on was the money. Then with Ivan I felt I was being heard and he was willing to help me find the vehicle of my dreams. I appreciate all he has done for me and making my search for my perfect vehicle easier. I will recommend to family and be back soon to trade in one of my other vehicles! #fordexplorer#happyhappy read more

Every single time I've gone here, I've experienced rude and disrespectful staff. I would also venture to say they're simply not dependable. One time, I had a problem with my vehicle, bought it in and they charged me just under $300 to diagnose the problem. You know what the problem was? I don't. Neither did they. They said they couldn't figure it out but charged me anyway. Nothing was fixed and I'm out $300. That was just one of the many times I went there. I simply refuse to deal with them now. I drive all the way down to the Phil Long Ford location. They are much more professional, more friendly, and actually figured out what was wrong with my car that time. I don't know why O'Meara thinks they can treat their customers like dirt. read more

O'Meara Ford service center is absolutely horrible. I had an appointment to have a simple oil change and wheel alignment scheduled for my E-450 Class C motorhome on 9/5/24. I had drove 260 miles from North Platte Nebraska and stayed at a local Elks lodge for the night before my appointment. Upon arrival for my 9:00 a.m. appointment the girl behnd the desk seemed to be completely clueless even after looking up my appointment. I was then told that they cannot service my motorhome. They even asked the fleet manager if they could do it. I was told NO and this was the policy. I told them you had serviced it approx. 1 year ago for the same thing. He was super rude and said well that is not the policy now and babbled something about using Cruise America. I was so hot at this point that I stormed out pissed off as all hell. I called Cruise America and asked about where they have their Motorhomes serviced and they said.... O'Meara Ford. Now, to add insult to injury I have just received an e-mail this evening 9/8/24 that I have missed my appointment and to call them to re-schedule. What a bunch of jack-monkeys they are. read more