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    Alpine Nissan

    1.9 (14 reviews)
    Closed 9:00 am - 8:00 pm

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    1 year ago

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    5 days ago

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    3 months ago

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    8 months ago

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    1 year ago

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    5 months ago

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    10 months ago

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    2 years ago

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    7 months ago

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    2 years ago

    Currently having an issue. Will see how the GM responds and what action he takes, then will complete review.

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    2 years ago

    New ownership hasn't helped the customer service here. No communication about your vehicle, and they don't answer their phones.

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    CarMax

    CarMax

    (154 reviews)

    Unfortunately, the worst car shopping experience I have ever had due to customer service. To make a…read morelong & drawn out story short, I've bullet pointed the prominent contributions to my experience: Ordered a Mazda CX-30 to be shipped from Texas. January 15: Spoke with German, who said the vehicle was flagged for repair before shipping (later stated it was a title transfer issue). January 16: Informed reservation would expire the next day; told to schedule an appointment immediately. January 17: Asked about "express pick-up" before seeing or test driving the vehicle (declined). Met Aaron, who became primary salesperson. Test drove vehicle; decided to return Monday to finalize decision. Had to reschedule Monday appointment; Aaron said Saturday would be fine. January 20: Received message that vehicle hold was at 6 of 7 days and an appointment must be scheduled immediately to avoid losing reservation. Scheduled Saturday, 1/24/26 at 3 PM; received confirmation text. January 21 (6:29 PM): Cristiona (Sales Manager) stated appointment was scheduled in error and vehicle would be released unless customer came in that evening. Expressed frustration about lack of clarity regarding 7-day hold policy. Felt pressured to provide documentation to create buyer's order before second appointment. Declined to move forward without planned visit. Saturday Appointment: Noticed full tank showing only "170 miles until empty." Low key fob battery warning. Requested battery replacement and service check for gas gauge. Aaron agreed to replace batteries. Aaron and Cristiona refused service check on gas gauge; stated vehicle would self-adjust and referenced 10-day return policy. Felt pressured to complete purchase. Asked to leave vehicle on lot until partner could pick it up; felt unheard as Cristiona repeatedly focused on reservation expiring. Aaron commented, "I could never do her job," after interaction. Waited for finance processing while Aaron assisted other customers. Completed purchase; vehicle left on lot for later pickup. Vehicle Pickup: Full tank now read "160 miles until empty." Approximately 9 miles into drive home, "Engine Oil Level Low" warning appeared. Researched warning; advised to stop vehicle immediately due to potential low oil pressure. Upon parking at home: oil warning, tire pressure light, and low key fob battery warning all active. Contacted Dean (Sales Manager). Arranged for vehicle to be towed next morning. Service findings: Oil filter and drain plug seal leaking (required replacement). Battery disconnected and instrument cluster reset to correct gas gauge. All tires underinflated. Key fob batteries needed replacement. Frustrated because gas gauge and key battery issues were raised before purchase but not addressed. Requested dealership keep vehicle; planned to return it within return window. Attempted to contact Aaron regarding title assistance; message left on read. January 31: Called twice requesting Aaron; told messages would be relayed. No return call that evening or following business day. February 2: Returned to dealership to complete return agreement. Assisted by Casey. Casey acknowledged experience was not typical but stated he may have responded similarly regarding gas gauge concern. Aaron approached, asked what was wrong. Expressed dissatisfaction and lack of follow-up. Aaron stated he was busy until 9:30 PM Saturday; did not acknowledge lack of Monday follow-up. Observed unprofessional behavior (frustrated gestures, walked back to his desk and frustratingly pushed a chair, walked out of the office for 10 minutes). Overall experience included: Confusion and pressure regarding reservation/hold policy. Dismissal of mechanical concerns prior to purchase. Multiple preventable mechanical issues immediately after purchase. Lack of communication and follow-up from sales staff. Unprofessional conduct from management and sales representative. Result: Returned vehicle and lost trust in dealership due to poor communication, pressure tactics, unresolved mechanical concerns, and lack of accountability.

    Went here to look at cars, spent an hour on the lot narrowing down what we wanted to test drive, so…read morethen we went in to ask about a test drive. The guy at the desk put our name in and told us no one was ahead and it would be 5-10 minute wait. We left after 30 minutes of no one coming to assist us. I've had much better customer service at small, local lots.

    O'Meara Ford - Car without wheels

    O'Meara Ford

    (443 reviews)

    I had a great experience at O'Meara Ford, and I especially want to shout out Kaelan, my service…read moreadvisor. Kaelan was incredibly patient and helpful from start to finish. He walked me through all the logistics of my car repair, kept me informed throughout the entire process, and was very communicative, which made a stressful situation feel much more manageable. I really appreciated how transparent and responsive he was. I actually chose to drive about 30 minutes out of my way to come here after having ongoing issues with a closer dealership, and I'm really glad I did. The difference in service was noticeable, and it was absolutely worth the extra drive to feel confident my car was being handled properly. While there were a few additional services I couldn't take care of at the time, I definitely plan to come back in the future. For now, I'm just grateful to have my car back, running well, and to have had such a smooth experience overall. They also offer a shuttle, which is a great option if you need to get somewhere nearby while your car is being serviced. Highly recommend if you're looking for reliable service and good communication.

    13 Days of Excuses, Incompetence, and a Dangerous Safety Hazard…read more ​This dealership has been around since 1913, but they operate with the incompetence of a business that opened yesterday. We purchased a truck on April 1st and were given five different "firm" pickup dates (the 4th, 7th, 8th, 10th, and 13th). ​The Endless Excuses: Over the 13 days it took to get our vehicle, we were given every excuse in the book: a safety inspection, needing a spare tire, a new headlight, "the machines are broken," and not having enough staff. The lack of communication was the most insulting part. When we finally confronted our salesman about the silence, we were essentially told that because it was his "day off," he saw no reason to respond to an upset client who had already handed over a $6,000 down payment. ​The Staff: ​Scott Rockefeller (Sales): Avoid at all costs. He is unprofessional, immature, and eventually resorted to name-calling when we asked for updates. He has no answers and pushes every failure onto management. ​Nathan Johnston (GSM): A total ghost. We were told we needed to talk to him, yet he was never "available" and his contact info was guarded like a secret. ​James Houtz (Internet Sales): Told us "everyone in the dealership" heard about our situation, yet no one reached out to resolve it. He gave us a firm 11:00 AM deadline for April 13th and then went silent. ​The Bright Spots: Nicholas Trujillo (Quick Lane) and Eissa Hizhley were the only professionals there. Nicholas found the finance team after they disappeared on us and made sure our daughters had drinks and snacks. Eissa stepped in to help when everyone else failed, despite it not being his job. ​The "Safety" Failure: We were told the 13-day delay was for a "safety check." After waiting an additional 3 hours for a final detail on the 13th, we got the truck home only to find a loose razor blade on the truck bed cover where our young children were playing. To claim you are doing "safety checks" for two weeks and then leave a razor blade in a vehicle is negligent and dangerous. ​ We had every dealership sticker stripped off the truck because I refuse to promote a business this careless. They claim to use CarMax as an example of "what not to do," but they are currently the gold standard for how to lose a customer's trust and respect

    Enterprise Car Sales

    Enterprise Car Sales

    (19 reviews)

    We came back from West Virginia to buy a second car from Mark McCoy. Ask for him by name. He is a…read moredelight to work with. He is professional , knowledgeable and made our car buying experience enjoyable and pleasant.

    I recently bought a car here, about a month ago. 1. I had an…read moreappointment with my salesman to go in and look at and test drive the car I wanted to buy . my appointment was verified through there system. so I go and he had the day off. weird right? but all in all not a big deal. 2. I bought a 2020 Altima and after a week or two the whole front bumper cover was coming off . now in fairness some bolts could've vibrated off leaving only plastic clips holding it on and a speed bump or maybe a pothole or even dip while I was driving might have broken some clips. Now enterprise brags about their inspections on their vehicles. I feel that this should have been discovered during an inspection. this was serious and could've been worse , I went and bought the bolts and clips and re-attached the plastic bumper cover. I figured that some of this could've been partly to circumstances that they couldn't control. 3. I started having problems with the battery don't forget that I've only had this car for a couple weeks. after several days of emailing my salesperson he got back to me and offered to get me a new battery from Firestone, also important to know I've now started missing work because the 2020 Nissan I just bought won't start. So I take the battery out and go to Firestone . I was told all I needed was the vin and the battery of course that wasn't the case. come to find out I need someone else who has a credit card and I'm told that he is always super busy and that it could take 4 to 6 hours before a return call. yes I know my emergency isn't necessarily yours I get it but I tell you I never once have felt like this was any kind of a partnership, the whole experience with enterprise made me feel like I should be honored by their willingness to sell lowly me their car. none of these things alone would have prompted me to warn you about this kinda crappy experience. maybe not even all of them together. What I do take exception to is the slow and unconcerned responses to my emails for help with these issues and the missing of work . a few asides. I email because I'm a bit hard of hearing. Also they give a 1 year 12 thousand mile warranty and I bought a 48 thousand mile warranty, and I know batteries are a wear item.

    O’Meara Volkswagen

    O’Meara Volkswagen

    (165 reviews)

    I had a few issues with my key fob and I went into the service center. Isaac went above and beyond…read moresolved my issue within minutes. Thank you!

    After bringing my vehicle in for service, it was returned to me with an active oil leak that had…read morenot been disclosed, or addressed prior to release. After leaving the dealership, I discovered a video from the service tech saying that I have a pretty big oil leak--an issue that should have been caught and communicated while the vehicle was still in your possession, especially given that I was there specifically for an oil change. When I reached out regarding this, following the video I was sent, I received the following response from Service Advisor Issac explaining: "We use 2 systems here, 1 to check in cars and invoice repairs and the other to track cars throughout the shop and send recommendations for repairs. When the estimate came to me all it had was the pollen filter on it which I forwarded to you. Then Tim got involved and we closed out the repair, and you paid for the oil change and left. The tech forgot to send an additional recommendation for the oil leak diagnosis, and I didn't see it until you mentioned it and I reviewed the video." This clearly confirms that the oil leak was identified (or should have been identified) during service but was not properly communicated or acted on before the vehicle was returned to me. It is unacceptable that a vehicle would be released in this condition due to an internal process failure or oversight. Releasing a vehicle with an active oil leak raises serious safety and mechanical concerns. Oil leaks can lead to engine damage, reduced lubrication, and potential failure if not addressed. Had something occurred as a result of this negligence, I would like to understand who would have been held responsible. My vehicle was returned to me in a compromised condition without my knowledge, which is both unsafe and unacceptable. I also want to emphasize my long-standing relationship with O'Meara. I have personally purchased two vehicles from your dealership and have consistently chosen O'Meara for service because of the positive experiences I've had in the past. Additionally, I was a friend of Steve Stern (now at Emich), which further influenced my decision to continue doing business with your organization. Over the years, I have referred countless friends, family members, and colleagues to O'Meara with confidence. Because of this history, this situation is especially disappointing. The handling of my vehicle, combined with the lack of accountability, has completely eroded my trust. As it stands, I will no longer be purchasing future vehicles from O'Meara, nor will I be returning for any service. I will also no longer feel comfortable recommending your dealership to others. This could have been handled very differently, and it's unfortunate that it has resulted in the loss of a loyal customer and the referrals that came with it.

    Alpine Nissan - car_dealers - Updated May 2026

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