I went in for a membership for the sunless tanning (spray tan). The booth was down on my second visit and was down for about a month, they claimed it was fixed, but when I went in to tan the young lady said it was down again. This location was closest to my house. So when I went to the location on Kinsley the girl had already taken the filters out and put them in the wash, they still had 30 minutes before closing. Then November 3rd I went in to "freeze" my account because I was having my gallbladder out on November 5th. They did not explain to me that even though I froze it I still would have a payment due, so I don't even know what the point of "freezing" the account is. Really they just don't want you to cancel it in my opinion. There is absolutely no benefit to freezing it. When I called to check on unfreezing it 3 weeks later she said I would have to make a payment before I could tan. So at this point I'm totally over Tru Tan, it is way more trouble than it's worth. The equipment is down or they are washing filters early, and the hours are terrible. If you want to spray tan or any tan for that matter Palm Beach Tan is the way to go, extended hours and up to date working equipment, I should've just went to them in the first place. I had a membership with them last year and that's where I should've went back to.The Tru Tan on Troup Hwy doesn't even have a phone! The poor girl that works there has to use her personal phone to contact customers! read more