Do not use this office. Edited at the bottom with important info…read more My husband and I both went here for a couple years. This week (in December) he went for a regular visit. We have good PPO insurance and our deductible is met obviously considering its the end of the year. They made him pay $171 for the visit. He tried to tell them it couldn't be right but they wouldn't listen. He left and called blue cross who called them and they said he should have been charged 26$ so blue cross called epiphany and told them that. They said they refunded it. Well refund never came and they never gave an amount. I called today and waited on hold for billing for 20 minutes once I got billing here is what I was told. A lot of the time they can't pull it up to find out what insurance says is owed or if deductible is met. Front desk and billing are not allowed to process refunds so all the girl could do is send a note to billing and they did nothing with it because according to the billing person "they can't process them either." She had to ask a manager or something to be able to refund the large amount owed back. I have health issues and go to docs constantly and ive never seen anything like this. Most offices run your insurance before you even get there. Epiphany waited till check out and apparently "aren't able to pull it up a lot of the time." And then no one can refund it and they also ignore the fact a refund is owed because they can't process it. Not going to deal with this again. I spent 35 minutes on the phone and this was my 4th time trying to get someone that could help. Edited to add that they harass you after you write an honest review. When the billing girl said all of this I asked for clarification repeatedly and told her if this is really how they operate I would share a review and she said it was. Theres two locations and initially I put the review on the wrong one. They called, I immediately fixed it. Following that they called my husband 6 times asking him to have me take it down. How about you work on fixing the issues in your business instead of harassing someone that shared their honest experience.

I saw Dr Lambert 3 years ago and had a good experience, but clearly this practice has become like…read moreso many of the medical facilities in Tyler, money driven to survive. I had a terrible experience with the PA Named Paige, a young woman who looks as if she stepped out of high school and clearly has no experience in this field. Here is my review of my appointment yesterday: Worst experience with a dermatologist ever. The PA was incompetent and fairly arrogant. She took a Quick Look at my forehead and began to tell me options like burn it off, cut it out, all available after saying it COULD be precancerous. For her to immediately start listing money making procedures without really examining me felt very wrong. Then she put the decision back in my lap, basically to tell her what I wanted done. How could I know without a more thorough explanation of what was going on? We had been together all of 5 minutes. I questioned her about maybe it was this or that...she argued that it was not this because of scales.....but nothing else. I wanted to ask about chlorine from swimming as our pool had been heavily treated recently, but there was o discussing ideas with her. After a brief pause, she asks me to decide what I wanted to do, I asked her," are you asking me to diagnose and decide treatment?" She answered somewhat annoyed, " Well, I can decide for you." I did not have enough information to answer her question so we sat In awkward silence for a few moments. Then she offered to prescribe a steroid cream, At that point, I told her I did not feel comfortable with her and would be going elsewhere. We left immediately. I did not really want to see a PA, but was told at the time of making the appointment that Dr. Lambert was not available. This place will be loosing a lot more patients if you push them off on this PA.

I had a terrible experience at this salon. I went in for a simple blonde highlight root touch-up,…read morebut the result was completely different from what I requested. My hair ended up with noticeable red/orange stains, and the quality of the products used seemed extremely poor. After the service, my hair felt severely damaged, dry, and brittle from the chemicals. I was very disappointed with both the outcome and the lack of professionalism in handling the situation afterward. Despite the obvious damage and incorrect color result, the salon refused to offer any refund or solution. I would not recommend this salon to anyone looking for quality hair coloring or professional customer service.

Great Salon! They have the best Hair dressers and THE BEST massage therapist. Everyone there is…read morefantastic.

I have been going to this eyebrow threading place since they opened up at this location. Th tx ze…read moreowner does the threading and she is an expert . She is fast , meticulous and friendly. I will always choose this place for her services.

As you may have seen in my check-in, I was looking to get my brows done ,as I'm in town for family…read morebusiness. I don't let just anyone do my brows but I really needed them done. I saw there were quite a few people who were waiting when I got here. True, there was only one person doing brows , but she was working very fast . I didn't have to wait long . I love my brows ! Highly recommend ! Great customer service ! I will be back !

Beautiful spot and friendly faces. Over all I was happy with the service, (pedicure and gel powder…read moremanicure). The only complaint I have is I feel like my cuticles were a bit neglected and went home to trim them myself.

It is hard to believe all of the good reviews on this business. I was in there this week for a…read morenail dip and a pedicure. The nail tech didn't seem to know what she was doing but it didn't turn out bad. However, I told Frankie who did my pedicure that I wanted the $35 pedicure. I even showed him the picture on the brochure. I am a retired sr and have to account for all of my extras. So it was a SHOCK when they told me my pedicure was $55!! I guess he used a gel but no he did not tell me or ask me about it. I was so upset. Even the dip was $50 instead of $45. It seems like this place just tries to steal money from their customers. I normally leave a $20 tip but I couldn't today because of the overcharge. This is definitely the LAST time I will visit them!

Taylor did an excellent job trimming my overgrown hair. The salon is always clean, organized and…read morehas relaxing atmosphere. Everyone there is friendly. They offer many services. You need to check them out.

The first time I came here, it was to pick up a card for a hair appointment (cut and color), since…read morethey were closing. So the appointment I set was in a week. Emily MacKenzie does a great job with cut and color. One of her colleagues told me this is the only full-service salon in Athens. My mom comes here to dye her eyelashes, they also do mani/pedi nail stuff, massages, waxing, etc. During the times of waiting for the coloring to set in, they let me sip on a strawberry margarita they made in the other room. Sometimes they offer wine, but they were out of that the afternoon when I went. I would love to return here again for more, since they weren't as crowded and busy as Osmosis, maybe because they are a little more off of a main road in Athens.

The owner is absolutely amazing. Her follow‑up with customers is truly one of a kind! You can tell…read moreshe genuinely cares. She goes above and beyond to educate people on social media, and it shows how much passion she has for what she does. Her prices are fair, her customer service is unmatched, and the location is perfect. I highly recommend supporting this business and going to see the owner Jimmi

The service is great and Nina always does the best job to do the designs how you want!read more

Great quality & very nice and generous people! I love this place , with complimentary drinks and…read moresnacks!

I enjoy the experience each time at Luxe MedSpa! Lauren Hicks is my go to esthetician. I love her…read moresweet spirit and attention to detail attitude.

My favorite spa in Tyler! Everything is top notch from the massages, Botox, ultherapy and vitamin…read moreinfusions! I've had it all! Primrose Flower Emporium LOVES Luxe!!!