Great service, Best experience as always. Monica is thorough and does her job patiently. you can…read moreeasily recognize she loves her job and diligent takes care of clients.

From the owner: Get the very best in hair, beauty and skin care from Identity Med Spa. Offering an array of…read moreservices, you can find exactly what you are looking for in personal care.

Hands down the BEST clinic in town. We hail from out of state and was looking for a specific need…read morefor me & my teen daughter. They took such great care of us from the moment we walked in to end of appointment. Not sure how the staff are selected but it's impressive how every single person there made us feel so welcomed. They are detailed, transparent and knowledgable. My whole family are patients now.

I saw Kim for a consultation and am going back on Tuesday for Vivace. She was incredibly nice and…read moreanswered all of my questions.

Do not use this office. Edited at the bottom with important info…read more My husband and I both went here for a couple years. This week (in December) he went for a regular visit. We have good PPO insurance and our deductible is met obviously considering its the end of the year. They made him pay $171 for the visit. He tried to tell them it couldn't be right but they wouldn't listen. He left and called blue cross who called them and they said he should have been charged 26$ so blue cross called epiphany and told them that. They said they refunded it. Well refund never came and they never gave an amount. I called today and waited on hold for billing for 20 minutes once I got billing here is what I was told. A lot of the time they can't pull it up to find out what insurance says is owed or if deductible is met. Front desk and billing are not allowed to process refunds so all the girl could do is send a note to billing and they did nothing with it because according to the billing person "they can't process them either." She had to ask a manager or something to be able to refund the large amount owed back. I have health issues and go to docs constantly and ive never seen anything like this. Most offices run your insurance before you even get there. Epiphany waited till check out and apparently "aren't able to pull it up a lot of the time." And then no one can refund it and they also ignore the fact a refund is owed because they can't process it. Not going to deal with this again. I spent 35 minutes on the phone and this was my 4th time trying to get someone that could help. Edited to add that they harass you after you write an honest review. When the billing girl said all of this I asked for clarification repeatedly and told her if this is really how they operate I would share a review and she said it was. Theres two locations and initially I put the review on the wrong one. They called, I immediately fixed it. Following that they called my husband 6 times asking him to have me take it down. How about you work on fixing the issues in your business instead of harassing someone that shared their honest experience.

I saw Dr Lambert 3 years ago and had a good experience, but clearly this practice has become like…read moreso many of the medical facilities in Tyler, money driven to survive. I had a terrible experience with the PA Named Paige, a young woman who looks as if she stepped out of high school and clearly has no experience in this field. Here is my review of my appointment yesterday: Worst experience with a dermatologist ever. The PA was incompetent and fairly arrogant. She took a Quick Look at my forehead and began to tell me options like burn it off, cut it out, all available after saying it COULD be precancerous. For her to immediately start listing money making procedures without really examining me felt very wrong. Then she put the decision back in my lap, basically to tell her what I wanted done. How could I know without a more thorough explanation of what was going on? We had been together all of 5 minutes. I questioned her about maybe it was this or that...she argued that it was not this because of scales.....but nothing else. I wanted to ask about chlorine from swimming as our pool had been heavily treated recently, but there was o discussing ideas with her. After a brief pause, she asks me to decide what I wanted to do, I asked her," are you asking me to diagnose and decide treatment?" She answered somewhat annoyed, " Well, I can decide for you." I did not have enough information to answer her question so we sat In awkward silence for a few moments. Then she offered to prescribe a steroid cream, At that point, I told her I did not feel comfortable with her and would be going elsewhere. We left immediately. I did not really want to see a PA, but was told at the time of making the appointment that Dr. Lambert was not available. This place will be loosing a lot more patients if you push them off on this PA.

Skintology is an amazing experience. I would give ten stars if I could. Courtney has an intuitive…read moresense of what you need on any day that you might walk in to her space. She is very knowledgeable on herbs and apothecary as a bonus to her wealth of skincare knowledge. Natural remedies and healing practices are something so important to me and she was so helpful in giving me tools and resources to help me heal my skin naturally. She is bright and warm. She will take the time to get to know you and your skincare journey so that she can figure out the best personalized facial experience. Prices are very reasonable too! Don't hesitate to book!

From the owner: We supply the finest quality pure and natural essential oils, organic extracts, CO2 extracts,…read morecertified organic Aromatherapy Oils from across the globe in our Apothecary. Our highly experienced Aesthetician, Courtney Stovall offers a wide range of aesthetic services — Medi-Infusion facials, dermaplane, microdermabrasion, customizable facials, botanical facials, acne treatments, micro-current, ultrasonic facials, and chemical peels. We are launching the first Refill Station in Tyler, for body and skincare products at our facility. Introducing zero waste practices for you, come refill all the best of your daily necessities here—High-Quality botanical oils, pure organic essential oils, flower waters, clays, ingredients to DIY - all available together, in one convenient location. Bring your own refillable containers, and check out ours while you’re here! We feature an expanding selection of zero waste products to help you on your journey.

I had taken my adult disabled son here for a consult for hair removal in his face. I was given a…read morefollow up appointment for spot test to see how he handled it. I got a call the morning of his appointment day stating they had consulted with their doctor and don't think they can treat him due to his disability and lack of pain tolerance! I told them I was disappointed and that they should not assume someone with an intellectual disability has a low pain tolerance. I told them his brother has the same disability and a VERY HIGH pain tolerance. He didn't even complain about a huge abscess above his molar! Caught it with a panoram X-ray. My son does very well with pre meds for dental work yet this place would not even go through with the spot trial like we agreed to. Not impressed.

These ladies are so professional and I'm super happy with my results from my Botox and my lip fillerread more

Today, I was trying to schedule two massages for myself and a friend at the West Village location…read morein Dallas. The gentleman that helped me over the phone was very unfriendly and made me feel as if I was bothering him. I wasn't understanding the concept of having to transfer massages from my home location in Tyler, and he gave me more attitude about it than I could deal with. After I got off the phone with him I called the Tyler location to see if they could help me. I was lucky enough to have Kayla answer my call, and she was as friendly as can be. She understood that the transferring can be confusing sometimes and was more than happy to help me. I explained my experience with West Village, and she sounded genuinely bothered by it. So, she asked me for the number I called and the date and time I wanted for that location. She was going to schedule the appointments for me! She called me back shortly after, and, although she couldn't schedule the appointments for me due to differing policies, I was highly impressed with her customer service. Thank you, Kayla!

Paid for an hour, received about 30min. Paid for a full body service didn't even get 50% of that…read more Ruined a surprise. Left more stressed than I arrived. No one will get in contact with me about this issue after several attempts. My husband booked me a Mother's Day gift here as a surprise. They promised him they wouldn't notify me. They did, 3 times in fact. He has everything arranged to be handled so that all I had to do was show up and leave. I show up, I'm called back a few minutes after my appointment time. My massage only covered my back, the back of my legs, the back of my neck and my feet. Not my arms, not the front of my legs, not my shoulders, etc. My massage was over and I was fully dressed 45min after my appointment time. Not 45 min after I was called back. -Yes I'm aware of the 50min massage time and 10min to dress.- I did not get that at all. Matter of fact I lost over 20% of the time that I paid for. When you pay for someone's time you expect to get just that and all of the services that you pay for. But it doesn't stop here. I go to leave and they ask me how I want to pay. I'm completely confused and ask them what they mean because it was suppose to be paid for. She said yes he called and put the card on file I just want to make sure. And I'm like... well then yes. Then she asks me how much for the tip. I'm confused because I thought this was handled as well. I told her I can't just authorize someone else's money like that. She looks at me puzzled then I just tell her okay I'll just pay for it because I'm not going to use my husbands card and authorize an amount that he hasn't authorized. Then she says okay we will do 2 separate transactions. I'm confused all over again, because why was it such a big deal if I could pay the tip separately. This became a big ordeal. She told me that they've been having issues with the employees cutting people's time and she would have a manager reach out. I called my husband when I left he told me that it was all suppose to have been handled including the tip that it was arranged ahead of time and they assured him it would be special. Next day, I hadn't heard from anyone so I called, no manager available but I left a message and still haven't heard back. Every time I've called they conveniently do not have a manager available. I tried to get this issue resolved without posting a negative review but they refuse to help. I don't see how they can do business like this. Attached is a screenshot from the video I took of the time after I was dressed from my massage.

Chloe is absolutely amazing!! I cannot say enough good things about her. She is kind and…read morecompassionate and made us feel right at home. Chloe's bubbly nature is infections and she is knowledgeable making her a great asset to Taylor Kirkpatrick! Thank you Chloe!!

I am grateful for the service provided and for the fact that they are willing to take the step to…read moremake sure that you are satisfied with the treatments you are receiving. Thank you, both Emilee and Taylor. Much appreciated.

Dr. Haygood and her PA Erika are great! Very compassionate and very knowledgeable. My regular…read moreDermatologist was on vacation but I was able to get in to see Dr. Haygood the day I called her office.

From the owner: Take Time For Your Skin…read more ADAGIO Dermatology was founded on the ideals that everyone should not only take time for their skin but also be given time by their skin care provider. ADAGIO Dermatology is a single physician office that provides a personal, one-on-one skin care experience. We believe that whether it is for general dermatology or cosmetic needs, every patient deserves to be treated like a V.I.P. We know that your skin is important to you, and that is why Dr. Laura Haygood and her staff are equally interested in the well being and care of your skin. Thank you for placing trust in our office and please let us know how we can better serve you. We also thank you for your referral of friends and family, which truly is the best compliment we can receive. We look forward to meeting you.