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Identity Medical Spa

5.0 (1 review)
Closed • 9:00 am - 6:00 pm

Services - Identity Medical Spa

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3 years ago

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Skintology Apothecary

Skintology Apothecary

5.0(1 review)
0.8 mi

Skintology is an amazing experience. I would give ten stars if I could. Courtney has an intuitive…read moresense of what you need on any day that you might walk in to her space. She is very knowledgeable on herbs and apothecary as a bonus to her wealth of skincare knowledge. Natural remedies and healing practices are something so important to me and she was so helpful in giving me tools and resources to help me heal my skin naturally. She is bright and warm. She will take the time to get to know you and your skincare journey so that she can figure out the best personalized facial experience. Prices are very reasonable too! Don't hesitate to book!

From the owner: We supply the finest quality pure and natural essential oils, organic extracts, CO2 extracts,…read morecertified organic Aromatherapy Oils from across the globe in our Apothecary. Our highly experienced Aesthetician, Courtney Stovall offers a wide range of aesthetic services — Medi-Infusion facials, dermaplane, microdermabrasion, customizable facials, botanical facials, acne treatments, micro-current, ultrasonic facials, and chemical peels. We are launching the first Refill Station in Tyler, for body and skincare products at our facility. Introducing zero waste practices for you, come refill all the best of your daily necessities here—High-Quality botanical oils, pure organic essential oils, flower waters, clays, ingredients to DIY - all available together, in one convenient location. Bring your own refillable containers, and check out ours while you’re here! We feature an expanding selection of zero waste products to help you on your journey.

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Skintology Apothecary
Skintology Apothecary
Skintology Apothecary

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Massage Envy

Massage Envy

2.1(41 reviews)
2.6 mi
•$$$

Today, I was trying to schedule two massages for myself and a friend at the West Village location…read morein Dallas. The gentleman that helped me over the phone was very unfriendly and made me feel as if I was bothering him. I wasn't understanding the concept of having to transfer massages from my home location in Tyler, and he gave me more attitude about it than I could deal with. After I got off the phone with him I called the Tyler location to see if they could help me. I was lucky enough to have Kayla answer my call, and she was as friendly as can be. She understood that the transferring can be confusing sometimes and was more than happy to help me. I explained my experience with West Village, and she sounded genuinely bothered by it. So, she asked me for the number I called and the date and time I wanted for that location. She was going to schedule the appointments for me! She called me back shortly after, and, although she couldn't schedule the appointments for me due to differing policies, I was highly impressed with her customer service. Thank you, Kayla!

Paid for an hour, received about 30min. Paid for a full body service didn't even get 50% of that…read more Ruined a surprise. Left more stressed than I arrived. No one will get in contact with me about this issue after several attempts. My husband booked me a Mother's Day gift here as a surprise. They promised him they wouldn't notify me. They did, 3 times in fact. He has everything arranged to be handled so that all I had to do was show up and leave. I show up, I'm called back a few minutes after my appointment time. My massage only covered my back, the back of my legs, the back of my neck and my feet. Not my arms, not the front of my legs, not my shoulders, etc. My massage was over and I was fully dressed 45min after my appointment time. Not 45 min after I was called back. -Yes I'm aware of the 50min massage time and 10min to dress.- I did not get that at all. Matter of fact I lost over 20% of the time that I paid for. When you pay for someone's time you expect to get just that and all of the services that you pay for. But it doesn't stop here. I go to leave and they ask me how I want to pay. I'm completely confused and ask them what they mean because it was suppose to be paid for. She said yes he called and put the card on file I just want to make sure. And I'm like... well then yes. Then she asks me how much for the tip. I'm confused because I thought this was handled as well. I told her I can't just authorize someone else's money like that. She looks at me puzzled then I just tell her okay I'll just pay for it because I'm not going to use my husbands card and authorize an amount that he hasn't authorized. Then she says okay we will do 2 separate transactions. I'm confused all over again, because why was it such a big deal if I could pay the tip separately. This became a big ordeal. She told me that they've been having issues with the employees cutting people's time and she would have a manager reach out. I called my husband when I left he told me that it was all suppose to have been handled including the tip that it was arranged ahead of time and they assured him it would be special. Next day, I hadn't heard from anyone so I called, no manager available but I left a message and still haven't heard back. Every time I've called they conveniently do not have a manager available. I tried to get this issue resolved without posting a negative review but they refuse to help. I don't see how they can do business like this. Attached is a screenshot from the video I took of the time after I was dressed from my massage.

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Massage Envy
Massage Envy
Massage Envy

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Identity Medical Spa - spas - Updated May 2026

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