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    Tru by Hilton Chicopee Springfield

    3.8 (33 reviews)
    Open Open 24 hours

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    Jon R.

    Not a bad place to spend a couple of days! SUPER SUPER SUPER CLEAN ORGANIZED AND ROOMS are spotless and very comfortable! Pillows are amazing and sheets extremely soft and white as can be. One of the nicest place to stay! Convenient to anything you want in this area. I would stay here again. Even the boxed breakfasts offered to its guests are genius! Coffee all day long set up for guests. Felt safe and comfortable!

    4th Floor hallway
    Brian H.

    First of all, let me state I didn't do any research before booking this place. With that said, I had no idea it was built to cater to kids. It's like a jungle gym downstairs in the lobby. The rooms are very minimalist, basically a college dorm. What I don't like the most about this place is the noise, traffic noise. They should have don't more to insulate these rooms. I'm on the front of the building while the highway is on the back and I can hear truck going down the highway like I'm sitting on the side of it. Didn't get any sleep due to the annoying roar of the road. And for the rates they're charging you should be able to get a quiet nights sleep at least.

    Lobby area
    Laura R.

    Had to stay here last minute. Madeline at the front desk was very accommodating! She was a sweetheart and made us feel welcome. Was pleasantly surprised by the hotel. I forgot to take pictures of the room. Bed and accommodations were comfortable. Very basic but comfy. It is near the highway so if the noise is going to bother you ask for a room further away from highway. There is an indoor pool which is nice. I didn't get to take pictures. Breakfast is available in the morning and while there is a large lounge/lobby there is also outdoor seating available. Near the front door is Lavazza coffee and hot water available 24hr a day. Very please with our stay. Thanks again to Madeline.

    Reen K.

    I really love this hotel. Everyone is really friendly here especially Erica W, the front desk associate. When things arrive to the front desk for my family and I, she always let us know it arrived. Erica also goes over and beyond to make sure we are having a comfortable stay during our visit here at TRU Hilton. I really appreciate when associates check on guests during their stay at hotels. Morning- they have a great breakfast here. Eggs, sausage, oatmeal, assorted cereals, juice, milk, and etc. Snacks- the hotel sale snacks here and other items that guests may need and want during their stay. TRU Hilton is a really well kept hotel. Nice size beds, computer desk, fluffy pillows, heater and ac in rooms and throughout hotel, bathroom is stocked with shampoo/conditioner, blow dryer, large screen television, a small refrigerator in the room and a microwave downstairs in the lobby. Housekeeping is great. This is a really quiet hotel as well. They have chairs where you can sit in the lobby and watch television as well. This is also a non smoking hotel which is great. The rooms smell really fresh and you don't have to worry about second hand smoke. Free- free breakfast, pool indoors, free WiFi, free parking, free fitness center, free business center where you can print and use the desk top computer. Area- this is a really safe area. Many places to shop and dine at. Chick-fil-a, Denny's, Walmart, Chinese Buffet, Indian Restaurant, 99 Restaurants, and the list goes on. You will definitely find a place to shop and dine at. If I had to do it all over again, I will definitely stay here again if my family and I are in the area. :-)

    Blood stain on bed
    Jeff M.

    I've been a fan of TRU since my visit to San Antonio but today's visit was just MEH . Couldn't use the pool, toooo many people in it and waiting outside to use it. Blood stain on the bed and overflowing trash bins. Breakfast had 10% of its offered items. I won't give up on TRU but this location didn't do it for me.

    Gabe O.

    Tru-ly a great stay. Access to hotel was easy. Check in was fast. Before I knew it, I was on my way to my room. The lobby decor was vibrant and more information that I even knew I had thought of asking. The room was great, I will say the walls are super thin, i could hear my neighbor's conversation at all times of the day and night. Room was clean and tidy. Well lit and super spacious. A few other pros: coffee 24/7, amazing. Italian roast. So good. Games at lobby. Foosball, connect 4, General board games, plenty of seating. Thank you for a tru felt welcome .

    Linda W.

    We stayed for 2 nights for a quick getaway to Springfield since our daughter was on break from school. The hotel is modern, super clean, and space efficient. It gives a fun and sleek feel to the rooms. The room has no closets. There's a small cubicle above a tiny fridge with a few hangers and a fold-out ironing board to maximize the space. I love that room layout has actual wood flooring instead of carpet! You can actually see if there is dirt or garbage on the floor whereas carpets can mask it. The walls also have hinges to hang things as well as space underneath the beds. The beds were extremely comfortable. The pillows could had been a lot firmer as the beds were already soft. The bathroom has a wider space with all of the toiletries in squeeze bottles (shampoo/conditioner soap, and lotion). Plenty of fresh towels left on the shelves. The only drawback is no microwave in the room. There is a main microwave in the lobby for use. Hotel is bright and airy with fun colors and patterns. There's a game/activity room that greets guests with families and kids. Ample of tables and swinging chairs in addition to a 24 hour snack shop. Also, plates and utensils that you can grab. And a refill water station for bottles/workout. Fitness room is on the smaller side but provided more than enough space. It's also opened 24 hours. The pool was on a smaller scale but it never gets too crowded. My daughter loved it so much and begged for a longer stay! Tru is definitely family friendly. Free breakfast is more on the continental end from 6AM-10AM. It's a lot better than most chains. The set up is very organized. There's milk & juice, cereal, hot oatmeal with toppings, yogurt, DIY waffle maker, sausage, eggs, and a variety of bagels that you can toast. Coffee/tea/hot water are also available in the lobby for 24 hours use with flavor syrups, sugar, milk, etc. It was a busy week since it falls right on valentine's Day weekend as well as school break for most kids. The only negative factor for us was the receptionist that checked us in/out wasn't very friendly. We didn't get a welcome bag or even a smile. The hotel also ran out of complimentary air buds for the gym. We got a glare from her at one point as if we were bothering her. Their app has a glitch where the digital key was not working. The hotel walls are also very thin. You can literally hear the slamming and locking of doors. And any TV or music filtering in and out all night. The first night was brutal since we had a noisy neighbor. I wish, there are more locations available as there's only a few opening now. All in all, it's a great chain that is very well designed and well done. I would definitely return again to Tru for our stay!

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    7 years ago

    It's my first time here and I love it!! Everything is neat and modern. I totally recommend this place.

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    8 years ago

    Pretty modern hotel. I like the feel of the place and it's pretty eco-friendly. Would definitely come back here if I'm in the area

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    Review Highlights - Tru by Hilton Chicopee Springfield

    And he also gave us a welcome bag, with two bottles of water in it.

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    Residence Inn Springfield Chicopee - Room 314 sleep and living area

    Residence Inn Springfield Chicopee

    (33 reviews)

    $$

    Very nice! No road noise despite being right off I-90. Staff at desk were professional, knew…read moretheir stuff, and were nice. Large lobby with fireplace & TV, "office" and breakfast areas. TV & wifi very good and we both fell asleep fast and slept well! (that never happens). Coffee fine and breakfast had better than average options. Hotel eggs but salsa and tiny bottles of hotsauce were available! For oatmeal there was an excellent topping station with walnuts And almonds, plus strawberry compote and mango sauce, yum! King studio Room 303 was spacious and clean, smelled clean. Only drawback was no fan in bathroom, right next to bedroom. My favorite touch was the mini basketball court! Note: they take a small security deposit at checkin - not $1000 like it said on Booking dot com.

    Very nice hotel that was clean and offered free breakfast. The hot breakfast was good and they…read moreoffered something different each morning. The coffee was just ok but I was happy to have it. The room was spacious and clean with a full kitchen that had everything you could need. The bed was comfortable and quiet except for one night around 2am when loud music started blaring from room 214 below me. Front desk didn't seem to be able to do much about it. When it snowed the parking lot was cleared off well and seemed to be centrally located to a lot of things. There is a sketchy Walmart across the street if you really need some things but I was warned to stay away from it.

    Econo-Lodge

    Econo-Lodge

    (5 reviews)

    $$

    Yea... sooo after a night of the Boston Pops, great friends, and a bit of booze, the man and I…read moredecided it was in our best interest to find some place to spend the night considering it was a 2 and a half hour drive home. It was about midnight on a Saturday and we called about 20 different places before hitting the jackpot (*cough*) with the Econo-Lodge. On the plus side, they are located right off the Pike, and was easy to find. We parked the car, and walked in. The hallways smelled like cat piss, and the room was tidy. For the first night way from the baby, I slept like a log... probably because I was exhausted, and not because it was cozy. The man showered the next morning (I decided to wait until we got home). Got all the way home, and he realized he left his chain behind. We called about a dozen times... they couldn't find it. Which translates into someone couldn't find it..... In their own pocket. *sigh* Whatever. Now I know what to get him for Christmas.

    The good: Right next to an awesome 50's diner. Right off the Mass Pike. Nice outdoor pool and many…read more1st floor rooms open right out onto the pool area. Staff are pretty nice. The bad: It's kinda a dumpy, frumpy, funky smelling place. Wouldn't describe it as scary... but yeah, not cozy either. Don't stay here if you can afford better, seriously. Certainly don't stay here if it's more than one or two nights. Beds are hard. Hotel runs out of hot water some mornings. Smells like mold. There's a hotel employee who sits in the breakfast room every morning staring at people eat. I think he's there to make sure no one "steals" breakfast food. Creepy.

    Tru by Hilton Chicopee Springfield - hotels - Updated May 2026

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