I've used Troutwine before for something inside the house, simply great service. This time I needed a repair to my main line. NORM showed up quickly to assess the situation and gave me a fair quote. Everything seems high these days, but still, I know it was fair to both him and me. TINO and JACOB showed up right on time to get the job done. These guys worked efficiently, tirelessly and every time I check in on 'em I noticed things that were done extremely properly. Not just "git 'er done" but every step of the was done worth signing their name on. They were both clean, polite, perfectly professional and actually fun to talk with and be around. I thought I'd have to tear up some concrete to access the problem and expected the worst. They had to work quite hard and they got everything done in a most difficult situation. And without having to break any concrete. No damage anywhere, just a confidently repaired main line. They spent more time than expected and kept the promised price. It's hard to find this kind of quality these days, but Troutwine takes pride in their work and honesty in their pricing. THANK YOU! read more

used them back when I lived in Simi and called today to see if they came out to Agoura, which they did. They were on time, gave me a heads up, and friendly and quick. I had a leak under the sink and couldn't figure it out. They were able to get it fixed quickly and explained the culprit. Even gave me recommendations on a good repair place for my broken espresso machine. glad to have them out for piece of mind. would recommend. read more

I called this company because my regular plumbers weren't available. They arrived on time and fixed our toilet in record time. I was grateful they were able to come out on such short notice. I was very satisfied with their work and expertise. read more

I w used them for over 20 years. The last time one guy was obviously under the influence and they covered it up to high blood pressure. I was so upset that they me feel uncomfortable. Do not use them. read more

I paid for this company to change my main water line from the street to my house. They cut all my sprinkle lines. I paid them in full not knowing that this happene. The owner Norm refused to come back to fix what his workers did. I absolutely would not recommend this company. read more

They always fix all my plumbing problems. I appreciate their advice, quality, and speed

No. I told norm not to call my mom back. That we didn't want the second bidet.. he said it wasn't returnable and pressured my mom into having it installed. She is 90. I told him not to order the second bidet, and he did it anyway. Enjoy my mom's money. So he charges her $600 for a 30 minute instal. Hahahaha I knew his father. He would be ashamed read more

Shelby is so efficient and the easiest person I've ever worked with, I could not have asked for a better customer service all around. Norm is an excellent plumber with phenomenal knowledge of his field. Would recommend them to absolutely anyone. They're honest, quick and efficient! read more

Great service. Easy to work with no hassle and fair prices. Guys came out did very thorough inspection of the issue. I never felt like they were running up the bill read more

I've been using them for years with great service but when my main sewer line clogged and backed up into my tub they came out and snaked it until it drained. It clogged 3 months later and they came out and ran a camera down the line and grinded a root down. It is now clogged a month later and I have given up on them. read more

Just a brief note to say that the folks at Troutwine Plumbing are honorable and trustworthy. I had a brief interaction with them in Nov-Dec 2023, during which they displayed excellent communication and proactive follow up. read more

Very professional. Arrived as promised within two hours. Highly recommend this company.

So had problem with tankless water heater, kept shutting off and couldn't get it back on. It is 10 years old. They said 10 years is the average lifespan, and to replace it was $4000. I had them service it yesterday instead. Last night went out again, but there was a code on the box. Norm researched it and found the problem. They came this morning first thing, fixed it for no charge! They did charge $350 to flush it out, which is Needed every 2 years anyway. Was very happy with their timely service (since I had no hot water for 24 hours). They did me right! I'd use them again! read more

My father-in-law hired Troutwine for a mandatory bathroom remodel due to a water leak. They collected full payment in February (he was charged a premium price). He still does not have his toilet as of mid-August. We've been assured by Norm several times that he would come finish the job but our elderly parents still do not have a toilet. Taking advantage of aging clients is terrible. read more

What an awesome crew of plumbers. Had issues with a previous plumbing service via home warranty 2 days ago. Was recommended to call troutwine from our painters. They came immediately same day and fixed what the previous plumbers screwed up. Called them again 2 days later for more work. Squeezed me in the next day. Great prices, great service. Just getting ready to move into the house, troutwine installed every appliance/ toilets quick and efficient. You guys got a lifetime customer here. Thank you guys! read more

Norm and his team do great work at a fair price and work with the customers schedule to make sure the customer is happy. I called them out for an issue that should have been fixed with a new regulator. After they installed it, I called them to come back out as our issue was not resolved. They came right back out within one week and when the first truck with two technicians were unable to fix it, Norm showed up in a separate truck. They were at my house for over an hour and a half and diagnosed the issue to be something that DWP needed to address. They didn't charge me for the second visit which is unheard of. Having dealt with tradesmen for decades, this was a first for me. I will only deal with them for any plumbing issue going forward. read more

When Troutwine let me know they could come out the following day, even though it was a Saturday, I was delighted since I had been told by another company that a week was the best they could do. The plumber came out a couple of hours later than promised, but he called and updated us which really helped. Our toilet was not only overflowing, but also leaking from the base whenever the toilet was flushed, and then black water would geyser from the tub as well. The work was done in a timely manner, and it continues to function as it should. Troutwine was recommended to me by my dentist, and I would recommend them to anyone who needed plumbing work done. I will need to have new toilets put in within the next few months, and Troutwine is definitely the company I will call. read more

Extremely professional, respectful of property, funny and efficient! We had a main water line leaking and they were able to drill underneath our brickwork, sparing the worry of having to damage it. Everything was done within the next day after contacting them. I am told that the line is guaranteed for 20 years and the company has been around for a long time, so that is reassuring. This is my 3rd time? using Troutwine for repairs and they have definitely earned my customer loyalty. Thank you! read more

Troutwine Plumbing - Their truck and tools are very professional. - Plumbing Near Me - Simi Valley, California

I had a broken sewer hole in our pipe. I had one plumber come out and he first grossly over-estimated the cost of what need to be done and then I found him out front, (our situation was in the back,) putting a camera snake down to show me roots in the line then continued to add on little items to job that was not needed, and then on top of that tried pressuring me to start the work. He was going to bill me $7,500. I knew they were jacking me off with inflated pricing. I called Troutwine Plumbing through another reference. They came out, assessed the situation then told me what I really needed. They didn't keep adding un-necessary items to jack up the work, and honestly told me what I needed. The crew was very friendly, did the work as promised and were up-front with the amount. If I need any other plumbing work, they are my first call. Peter, Woodland Hills, CA read more

Alen B came out the same day and fixed my leak very quickly!! He located a part we needed and even though it was late in the day, he got the plumbing supply company (that was closing for the night) to leave it so he could pick it up. Another plumbing company I had tried to have fix my leak wasn't able to do it for several weeks. Alen was very knowledgeable about our plumbing issues and went above and beyond to make sure our water didn't have to be turned off over night. Thank you Alen B! We will definitely be calling you again next time we have a plumbing issue! read more

The two young men who came were incredibly polite and completed the job quickly. The only knock is the charge on parts. An angle stop that is $8 at lowes (so probably 5 or 6 for them as a pro) costs $21... already paying quite a bit for labor, unfortunate they decide to markup things 300% read more

Posting a second review as a follow-up to the other. Shelby, or someone who is supposedly the owner's daughter who answers the phone, is one of the rudest without any reason people I have ever encountered. In hindsight, Norm is too for calling either me or the landlord an idiot after calling to question a bill. Totally unprofessional. read more

When my main water line ruptured Troutwine responded to my call immediately with an on site estimate. Norm and his crew quickly replaced the water supply main at my home in West Hills and did a professional job at a fair and reasonable price. I would definitely use Troutwine again. read more

in 2011 Troutwine replaced a sewer ejector pump with a Zoeller 267, list price $430, their price $750 plus labor. In July 2019 Troutwine replaced that pump with a Liberty pump, total cost about $1400 (I can't find the receipt). Last week it stopped working so Troutwine pulls the pump out and tell me they need to replace it with a Zoeller because Liberty grinder have plastic grinder blades and Zoeller steel. The guys call Norm and tell him what is going on. Norm says the pump only has one year warranty, Liberty says their pumps have a 3 year warrant. He tells his guys replacement will cost a staggering $2400! I decline thinking I'm going do the job myself. So I found a new Zoeller pump for $550, but I thought I'd better take a look at the old pump. I put on a bench, plugged in, lifted the float, the motor ran but the (STAINLESS STEEL) grinder blade was binding. I took the blade off, tested the motor again no problem.After putting a washer under the blade I checked the pump and it runs perfectly. That repair took less than 10 minutes. I reinstalled the old Liberty pump in about 1 hour. Installing a new pump would have taken another 30 minutes. They lied about Liberty pump grinders being plastic they're stainless steel, didn't bother to look at the intake to see if there was an obvious problem and then tried to stick to me . Was the new pump going to be gold plated? read more

I highly recommend Troutwine Plumbing. I have them out to my house a total of three times now for various repairs. I have always found them to be dependable, courteous and fair priced. read more

These guys are ballers. Got all kinds of wild bids and incompetent people coming around to look at our plumbing problem (leaking urinal in a commercial building). Had two plumbers flake after giving an estimate. Troutwine came in and took care of business in 30 minutes and at a very good price. Will be calling them again! read more

We've had three different plumbing companies come to our house and tell us they couldn't do anything about our slow drains and an odd smell coming from the basement, one even suggested that it was a build-up in our pipes and we'd need to replace them :( And THEN we found Troutwine Plumbing! They came out and took care of all of our issues, our sinks and tubs drain now and they've ordered parts to fix the pump in the basement. We couldn't be happier and they did it all in about an hour. read more

I was referred to Troutwine Plumbing from another plumber who I really respect. I texted Mr. Troutwine and was scheduled to have my tankless water heater serviced. The guys who came out were super nice and seemed to know what they were doing. Unfortunately they did not know what they were doing and after over an hour assured me it was working properly. I asked about the igniter and they assured me that was not the problem. Within 24 hours the tankless water heater was exhibiting the same problem. I contacted a recommended plumber from the tankless hot water heater manufacturer and within 5 minutes they diagnosed a bad igniter and replaced it. Now the unit works great. I contacted Mr. Troutwine and he apologized for the situation said he would talk to his guys and get back to me with a refund amount (his guys did a few other plumbing things in my house). I reached out after a week beyond when Mr. Troutwine said he would call me back ( no response) and then a another week later (again no response). While I do appreciate the attitude of Mr. Troutwine's team and professionalism if you say you are going to review the situation and offer a potential refund and do not return the texts or calls that is bad business and I would not recommend Troutwine Plumbing. read more

The plumber, whose name I did not catch, was on time very personable, great work ethic, got the job done neatly and cleanly. HIghly recommend read more

Great team of plumbers! We had a lot of work done, all in one day. Would Highly recommend. Professional, Clean, Accurate, Quick.

These guys are great... Very friendly and professional. The came out and fixed a problem that two other plumbing companies couldn't fix. Our kitchen and laundry drain was backed up and the other plumbers couldn't get to it. We finally called Troutwine Plumbing on our neighbors recommendation and everything is now flowing perfectly! read more

Wonderful team of people working hard during COVID. Norm and his team are very responsive and easy to work with, and have great attention to detail. read more

We recently moved into a new home that had a sewage line burst (!) and we called Troutwine based on a recommendation from a friend. They came out and did an emergency snake and then replaced the burst pipe in our front yard a week or so later. They correctly diagnosed the issue, worked with the various departments (Electrical, Gas, etc.) that needed to sign off on the dig/work and then completed it in very timely and professional manner. We also had them clear out our drain pipes just to be safe before the rainy season as well. That went very smoothly too. They really delivered when we needed them, and their team came across as seasoned, knowledgeable guys. They were friendly and very easy to work with throughout the process too. I would definitely recommend them for whatever your plumbing needs. read more

I wanted to give them a great review after all the work they've done for us but the lack of communication is ridiculous. Following a huge job we paid a lot for, we've had multiple issues resulting in huge water bills; seams busting, pin hole leaks, etc, and yet they don't seem concerned enough to fix the problem. I've lost many plants/trees over it and they are still not finished nor care to even call. It's really sad :( read more

It's not as though replumbing your house is anything you would look forward to doing, which is why I put it off for so long, but Norm Troutwine and his crew made it as painless as possible. There were some delays in getting it finished due to staffing issues, but Norm kept us informed every morning so we knew what to expect. The crews were very nice to have around. They laid down protective paper on the floors daily and cleaned it up every night before they left, including sweeping up. I told them they didn't need to take up the paper but they said they didn't want to take a chance on the tape marring the floors. As promised we had 'working toilets' every night when they left. Where they did have to open the walls, the dry wall work was terrific. The exterior wall by the front door, the re-stucco work was so good I honestly didn't notice it at first, it blended in perfectly. You might be able to get it done for less but you want someone with a strong reputation who will be there on the off chance that there's a problem. Not so sure how readily that would happen with a larger company. Support California based small businesses! read more

These guys are an awesome team!! I've been a loyal customer for over 25 years. Started out when one of the troutwine boys lost his day planner in W.H. and i returned it to him a few days later, he gave a $100 tip for my efforts and in return i've given him 25+ years of business with my home and rental properties in return! I've used them for pretty much everything, main line sewer, garbage disposals, sink trims, faucet installs, snakeing pipes, u name it!! They know what they're doing and i never have had them come back for a redo on any job. You have a plumbing issue at home, these are the guys to use, pure and simple. read more

Good plumbers are nearly impossible to find but I've gone with Troutwine two times now for pretty major jobs and am so pleased that I'm writing a review. Norm came out right away to take a look at the problem and then provided an accurate estimate that didn't then later change. His crew was exceptionally polite, did excellent work, showed me everything in detail, cleaned up completely -- basically everything you'd want anyone you hired to be. And they (the crew) like who they work for (their boss, the company owner), which is a really good indicator that you're working with a reputable company. Plumbing is never cheap, but at least I feel like I got my money's worth. Go with these guys if you want good work done right! read more

Guy comes over to fix leaky faucets ( bathroom and kitchen) set up through our property manager. Comes checks things out for a bid. Comes back with the cheapest faucets he could find. Put it all in while i was at work. Bathroom- takes out the old. Puts in this cheap piece of shit that will probly leak in a year and doesnt bother to even whip off the sink from the old ring. Just installs the new one rite on top. Kitchen- takes out old faucet with sprayer puts in another cheap piece of shit and that is loose and clanges around and takes our sprayer away. Neither one even has a name brand on it. One step above plastic covered chrome. No consideration that we like having a sprayer. Now left with garbage that i will replace on my own. Took advantage of the property company and my girlfriend. Im not a plumber but i will have to do a better job on my own. Its not hard sir!!I what is hard to find is people who care anymore. These guys are not ones either. read more

I am giving a huge Bark-out to the best Plummer around. I was so afraid after my Plummer of 30 years retired , but so many people in Malibu told me about Troutwine pluming. My grooming shop is crazy busy with so much hair flying around and going down the drains. This fast ,professional,and kind and funny great group of people are just a pleasure. The office is also like speaking to a neighbor. I just couldn't be any happier or relieved to have them for my shop . I wish my clients were as well behaved thank you again for your awesome service. PS please don't retire ! read more

I'm a retired builder, so I've had years of experience with contractors. Some subs are good and many not. Troutwine is new to me, using them for our house to repair or modify our system. It didn't take long to realize just how good they are. We were upgrading our master bath and a part needed to be located to complete the job. They were on it right away and let me know today that they found it and were storing it for me until needed. read more