The online ordering service was easy. The food was prepared and ready when it said it would be. I was surprised how clean and spacious it looked inside. I would definitely eat inside one day. The servers were really pleasant. The only issue I had which wasn't their fault was that somebody took my drinks but they made me new ones quickly. I'm not sure if there's a better way to avoid that except to have the pick up orders closer to the cashiers or behind the cashiers. I don't imagine this is a first. I had to show them my receipt to prove I was missing my drinks but nobody had to prove anything to take them for free . Hoping they can resolve this issue. It's wonderful they have a lot of trust in the people that take the food. This is the first time someone has taken part of my order though of the many times I've gone to a Tropical Smoothie Cafe. I will definitely eat inside when I have more time because the ambiance is super chill and everything is clean looking. read more

Fast friendly service, clean environment, and a tasty smoothie. What else can I ask for? Parking is awful, but that's not the shop's fault.

I went into the Stafford MarketPlace location and it was in process of being cleaned very thoroughly. The cashier Marvin was very dismissive, rushing me through my order that I had advised him was for my office and consisted of 5 orders all to be paid together. 3/5 of the items I ordered were incorrect. One of them containing an allergen for a co worker as it was requested without coconut because she is allergic to nuts. The coconut flakes were not removed. It is very frustrating because when I was ordering, I was interrupted, treated dismissively, and as a clear reflection of his inattentiveness, was given incorrect food items. No reflection on the kitchen staff or the child cleaning the restaurant. My complaint is for Marvin. I'm not sure if he needs a change of scenery or a retrain but I advise that management be more mindful about who they have representing their store and how their customers are being treated. "Disappointment" barely scratches the surface. read more

This is the worst tropical smoothie I have ever been to. I arrived at the location at 8:55pm. The store is supposed to close at 9pm. The front door was open and I walked in and tried to place my order. The cashier looked at the time and said, "Oh we close in five minutes. We have already put everything away sorry." I'm just left looking there dumb founded as the cashier walks away. I know this can't not be the policy as I worked in the restaurant/food industry. If the doors are not locked the customer should be able to order, if I entered the store on time. I'm very disappointed. I will not come to place ever again read more

Tropical Smoothie Cafe - Tropical Smoothie - Sandwiches Near Me - Stafford, Virginia

Good service, good communication. Easy to work with, food is ready when asked and in good condition. Clean store, parking is terrible but that not their fault. read more

I don't understand how I can go to any other tropical smoothie Café in the other surrounding areas and order a GREAT TASTING smoothie but when I come here it is always watered down and nasty tasting-ALWAYS! They need to stop skimping on the ingredients. I have been trying to give this place a go for years but they are the worst. read more

Customer service was extremely rude. Manager Darayan would consistently cut me off while placing my order and when I asked for description of menu items i was told he did not have time to speak with me and to figure out what I want or get details online. When coming to location I requested for district managers information to inform him of locations conduct. I was then told he cannot give out that information and all complaints will be directed to him since he's the manager. Not only that, I am a vegetarian and ordered the humus wrap. once getting home and especting my order I found chicken in my meal! i feel this was done out of pure disrespect after I informed Daryan on the phone that I am a vegetarian . Extremely disappointed in this location. read more

The employees are very nice. I eat here all the time and the food and smoothies are awesome. I daresay it is my favorite restaurant.

I used to love tropical smoothie. I haven't had it in years and I was excited to come back but this place is awful. The guy tipped himself $3 on the screen and it was over $20 for two smoothies. My husband got that açaí berry boost and they gave him a smoothie bowl instead. When we said the order was wrong the guy said "oh" and started helping the next person. I got the detox island green and it tasted completely wrong, like watered down grass. This place is a butt cheek on a stick. read more

Great smoothies! Very high in calories and sugar, but you do have the option to substitute splenda or eliminate all sweeteners. The smoothies are a bit pricey once you add in what you want, but all restaurants do upcharge for add ins. The previous owner always remembered me by name and I would only go a few times a year. Thats fantastic customer service! Everyone is always friendly when I come in, and my wait time for my smoothie is hardly ever more than 3-5 minutes. read more

I waited 30 minutes for 2 smoothies that everyone around me was getting before me terrible service I sat right next to the counter.

Went in to order a single smoothie with my 5 pound yorkie in my arms. As she sat there quietly and calm I began to order and the cashier interrupted me and said that dogs weren't allowed. First off what do you want me to do?? Go put my puppy outside while I order. It's not like I was staying I just wanted a drink but I politely walked out because I didn't want to cause a scene. Just felt very unnecessary considering the circumstances and then I looked it up and tropical smoothie pet friendly... read more

Love this location! It's always busy and the people who work here are all so helpful and knowledgeable, I would definitely come back! read more

Tropical Smoothie Cafe - Chai smoothie Sunrise Sunset Smoothie - Sandwiches Near Me - Stafford, Virginia

Whoever made my smoothie killed it! Service was quick and the inside was spotless. :)

Four employees stared and walked by me before someone asked if I'd made an order. She then proceeded to treat me like an idiot for standing there. They weren't busy at all so I don't understand what their problem was. read more

Ordered food to go and very disappointed. The food looks a mess and wasn't out together at all. Considering there chicken Parma flatbread sandwich is there festered item you would think it would look better. The smoothies tasted like something wasn't added in them. I love tropical smoothie but probably won't come back to this one. read more

Tropical Smoothie Cafe - Chicken Cesar wrap - Sandwiches Near Me - Stafford, Virginia

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I just need to give a huge shout out to TSC in Stafford on Garrisonville Road. I stopped in to get my dad (80+) a "flight" of smoothie samplers. He had a stroke and also lost all his teeth and was having trouble eating. They acted like this was nothing special and easily put together this surprise and adding some secret protein so he could get some amino acids working! Thanks Trop Smoothie for helping my dad and making this special strange request seem like NP! Not all business will go out of their for the customers! read more

I'm a cancer patient going through chemo. I suffer extreme nausea sometimes as a result. At times, Tropical Smoothies has been the only takeout that I can eat/enjoy. The Green Detox may not be pretty, but it is a great boost of very healthy calories. It is also super easy on the stomach, and TS has many stomach soothing add ins that help beyond just getting a meal (ground flax, fresh ginger, probiotics). I'm not aware of any other place where I live that offers such healthy options. It may not mean much to others, but it's a huge deal for me. Fighting this is tough enough, but starving while doing it is a real drag. I'm so thankful I have a TS so close. The staff is super nice too. Thanks guys, this review is the least I could do. read more

This location is seriously off putting and disgusting. The smoothies have a weird taste to it. Almost as if bad fruit is being used. I have given them several chances and it's a no for me. Definitely worth the drive to go to the fredericksburg location instead read more

Ohmygod, the Chia Banana smoothie is out of this world! Reminds me of my mom's special morning smoothies in California. Blended with dates, cinnamon, bananna and (I added) peanut butter... This creamy blend will have you quenched on a hot day and fueled for a workout (or) a post workout-treat. Non dairy, veagan. Perfectly delicious. Made well. Thank you for bringing flavor back to health! read more

Fast service and the cashier was nice. I like this establishment because of their different options of smoothies and things you can add. I'm a returning customer so I stop by anytime I see one. read more

Great place to stop in and grab lunch. The smoothies are very good. My first time here but it won't be my last.

Very delicious! Good fresh food. Lots of healthy options for those with a limited diet. The lettuce was shredded in my salad which was the only downside. But all the greens were fresh. read more

Came in for lunch with the kids while continuing back to school shopping. The kids got their usual smoothie and quesadillas. The oldest got her favorite salad and strawberry limeade. I decided to try the Grill-to-Order Quesadillas Sante Fe chicken and was not disappointed. It has a nice spicy kick to it and they come out hot to eat. read more

Tropical Smoothie Cafe - Lunch time not too packed - Sandwiches Near Me - Stafford, Virginia

The manager is not enforcing mandatory masks as ordered by the governor. This poses a serious health and safety risk. All staff preparing food had masks on, including what I am assuming is the manager that stayed in the back, but they were not covering their noses. The only person properly wearing a mask was the very helpful, patient and pleasant cashier. read more

Food/smoothies are ok, but the guy at the cashier, and clearly running the place is very rude. That's the third time in a year that I've come there where the guy is rude and that will be the last time I got there. Put a sign up or something for online pickup! Maybe something that says check in for online orders. SOMETHING...but dont be a jerk. read more

This location is pretty convenient for me because I am in this shopping center at least once a week. However, Tropical Smoothie never gives the vibes of a place to stay and hang out. It always feels a little rushed, a little cramped and a little unkept. The smoothies aren't anything to knock your socks off, and are almost forgettable. Atmosphere combined with flavor make this a place I don't drift towards. read more

This my third or fourth time here and the smoothie was awesome every time. The salad was okay nothing special, the sandwiches are pretty bomb. The smoothies we tried so far was peanut paradise, sunrise sunset, sunny day, beach bum, blueberry bliss, and blimey Limey. Now, everything was good except the blimey Limey.. That was watery and just wasn't that good. They do military discounts with ID and only if you get the smoothie or sandwiches at Full price. Meals not discounted. Try it and I'd love to read your review. read more

Tropical Smoothie Cafe - Flip flop day! - Sandwiches Near Me - Stafford, Virginia

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Stopped in for smoothies for the kids. The smoothies were ok, but one of the employees made the experience terrible. We don't plan on coming back to this location. read more

I'm a huge fan of Tropical Smoothie but the wraps I've gotten from this location have consistently been off. They're usually drowning in sauce, and the lettuce is wilted and slimy from heating. Love the smoothies so I hope the wraps at this location improve. read more

So at first I was going to give zero stars because I came in on my lunch break and ordered a peanut butter cup. It was an online curbside scheduled to be ready at 3:15 and when I arrived I called to let them know I was there. 15 mins later no one came out so I called again and she brought it out to me. My smoothie was liquid and when I took a sip I just about spit it out, it was awful! It tasted like peanut butter water. Unfortunately my lunch was over and I didn't have time for them to fix it so I came back after my shift and Carmen was kind enough to remake it for me and boy am I glad she did. It was made perfectly, exactly the way it's supposed to taste. I'm not sure who made the 1st drink but I'm guessing they forgot an ingredient or 2. If I didn't spend half my lunch waiting for them to bring me my smoothie I could have asked them to remake it then and there but I'm glad that wasn't the case cuz I may have gotten the same person. These 5 stars all go to Carmen, thanks for not causing me to throw away $7! read more

This is the most expensive Tropical smoothie in the area. I've had it before where I went there and order a sandwich and the sandwiches supposed to come with a bag of chips fruit; or apple slaw. The owner did not even mention it. I also like to get my receipts at the store Because at the bottom of it is it has a coupon where if you do a survey on the store then you can get a smoothie for $1.99 with the purchase of a sandwich. I sent My son there and I asked for the receipt on the phone with him he said that he went to grab the receipt off the receipt machine but the owner said that was not the and gave him the receipt that didn't have a survey on the bottom of it. I would like to khow many surveys they get done about the store because he probably ever give customers the receipt With the survey on the bottom I will not return to the store. read more

Nathalie - She is an excellent employee. Very kind and profesional. She gave us a great options of what we could eat. Thank you so much for the great service Nathalie. read more

The food is amazing. But your employees were distracted and could not take their jobs seriously. There were at least 5 people working in the back and it took 10+ minute to get our food. Their friends were coming in and they seemed to care more about talking to them than doing their jobs. We also we're to be eating in but since it was 5 minutes to close when we got our food they put our food in to go bags and told us to have a nice night. If I was ever to go here again it will be through food Uber so I at least do not have to experience such horrible customer services. read more

I was there a while ago... the Flatbread meal I ordered was quickly thrown together...and my husband and I were the only ones there on this rainy day. The 2 ladies were super nice and holding down the fort, but the gentlemen (I am assuming he's the manager) was rude and short! I have had a warmer welcome at "Dicks" (Google it of you have no clue how the atmosphere etc is). No napkins or forks provided and I had to ask for them after a while after ordering. The manager was very rude. I was in a VERY good mood till talking to him. I should have went to Panera. read more

This location is always busy but the service never fails to amaze me. So quick, friendly, and tasty food no matter how busy it is! The absolute best tropical smoothie location. I've been to 3 richmond locations + 2 nova locations in the past 2 weeks and this is the absolute best location! read more

I usually love everything about tropical smoothie but today I ordered a quesadilla and it was absolutely disgusting. The chicken was chewy, the tortilla was hard as a rock and the cheese was burnt. Super disappointed read more

Very disappointed with this location. Second night in a row that they closed early. The hours posted on the door states that they close at 9 pm on Sunday and 10 pm on Saturday. Each night that I went they were closed. The employee that was sweeping stated that they just started closing early. Someone needs to tell them to update their door signs and online profile. Very bad way to run a business. read more

Shout out to tropical smoothie, i had a problem with an app delivery company, and they weren't going to deliver my food for an hour + after delivery time! The manager offered and delivered my food, free of charge. I'm currently staying in a hotel and didn't have means to pick it up myself! I'm truly thankful! read more

Nothing on the hepatitis a outbreak but I ordered the mango pineapple and it tasted good but it had chunks of mango seed or the hard part of the pineapple and it took away from the taste! Customer service sucks as every employee has this stressful face and throw the drinks at you on the table!! Not kidding! Whats so stressful about making smoothies??? read more