I love their smoothies. They are a good portion for the rice. Made from real ingredient's ice is added along with extras like whey, vitamin C ,B and etc. 4 stars is because some of the food menu items are ok. I've had the wraps with are pretty good for the most part. I feel t some of the food is not of good quality but eatable. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Carle Place, New York

Healthy and delicious alternative to eating a full meal. There are not many in my area so a 20-30 min drive to the nearest has to be worth it. The staff is always friends and between the size price and taste there's nothing else to say but...find one in your area. read more

Horrible service. Walked in, place is completely empty. Waited to even be acknowledged for a few minutes while a worker was scrubbing the floor under the sink. Not even a I'll be right with you nothing. When ordering- not even a hello what would u like nothing. Lady just looked at me, gazed, with an attitude waiting for me to speak. Didn't even tell me how much nothing, just kept looking at me in complete silence. Maybe management should teach employees basic customer service manners or install self kiosks at this point. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Carle Place, New York

The smoothies were great nice and fresh girl at the counter was very accommodating and spot on. I will be returning

First time frequenting this chain. Went on a whim as it was a tropically hot island day and we'd just left the air conditioned purveyor of books that's in the same plaza. We were operating on island time, with nearly an hour to kill before my gf and her sis got some piercings in wantagh. a 189 foot sojourn (per the map on here) brought us to another island destination: tropical smoothie cafe. I've only ever been to a mom & pop smoothie place in jersey, so the menu today was a bit overwhelming. I wasn't interested in any heavy food, but it was nice to know it's there. Plus the food selections are sometimes less caloric than the smoothies. My order was a peanut butter cup. I requested the bananas withheld, the turbinado sugar withheld, dark chocolate added for flavor, and the protein of choice was of pea provenance. I ordered for the girls but frankly don't remember what they got. Something with fruit, and there were no complaints. My smoothie was good, as it should be for $7! The size was actually more than I wanted, but I don't think they had an option for smaller sized, lesser priced portions. The drink/quasi meal supposedly had yogurt in it, perhaps that's why it tasted sweet? For how sweet it was, I have my doubts that the sugar was withheld as requested, but who knows. It hit the spot and held me over until dinner. The guy who took our order was very friendly and patient with my modifications. I'd come by again if in the area wanting a smoothie and some sugar! Side note, it was tropically hot inside. Perhaps from the door opening frequently, maybe from poor AC? But it's a grab and go spot, so we survived. Masks are enforced, one was provided to a customer who walked in without one. Parking is plentiful. Stop by and perhaps you too will be temporarily transported away from this island to a far away paradise. read more

Tropical Smoothie Cafe - Peanut butter cup, no banana, sub chocolate. Quite tasty - Juice Bars & Smoothies Near Me - Carle Place, New York

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I appreciate the consistency of my food in the Tropical Smoothies' locations I visited including this one. Their açaí bowls are always perfect. Music is a lil too loud to my liking at this location, so I always take my order to go. read more

I am a tropical smoothie connoisseur . When I tell you this location has such trash customer service . I have been in so many different locations and this place byfar is the worst. It giving very much rude and unorganized. I went to the rest room and one of the employees legit tried to open the door and I said "im in here". They proceeded to use the key to enter and I had to yell and hold the door saying " i just said im in here". Reason why they decided to get the key and not knock is honestly just a lack of home training. read more

!st time at this Tropical Smoothie in Carle Place. Food was tasty. Server Terri was assisting. New there, she gave me a menu, reviewed items, explained re; 1.99 smoothie for survey, noting one must bring in the receipt to claim. I ordered a chicken bacon Ranch of which I had miss stated. She stayed calm and asked for clarification. She noted and did have bacon well done. I also ordered an Acai Berry Boost which she kindly split into two and a Strawberry Balsamic FB. The cost was 23 dollars. These 2 sandwiches come with sides. I had asked for an apple first, changed it to the slaw but got the apple. No biggie the apple tasted good. There were many many signs there about different things including hours. Not having my phone, no pix included. There was out door seating. An ok place to visit particularly on a hot day. read more

This place was terrible to me from day one. I am a loyal tropical smoothie cafe customer, but will no longer come to this location. The staffs at the Hicksville location are phenomenal but I'm not sure where the staffs at this location got their training from. First time I visited this cafe I was rudely told to just go grab my order from the side pickup cubbies instead going directly to the staffs at the register. I understood and complied due to COVID19 social distancing. I didn't know at first because there is always a friendly staff handing me my CORRECT order at the Hicksville location. From then on I just go grab my order if the order is ready by the time I get there (which rarely happens because they usually take longer than the estimated time provided on the mobile app). On 1/17/21 I went to the pick up area but my food was not ready. I was told to wait there until my order is ready. A very friendly male staff brought me my order and apologized for being delayed. I looked inside the bag and it had 3 wraps. I ordered 3 wraps and I assumed I was given the correct order. When I got home I realized I was given the wrong wraps and must've gotten another customers order. The bag did NOT have a receipt or customer name on it. I was a little upset, reported the incident on the app, and went on with my life. Forward to 7 days later (which is today), my app order was not ready again. I looked at each order carefully in the pickup cubbies at a distance to make sure I don't get the wrong order again. I was approached by a female employee who announced that because I "took" someone else's order last week they are not "allowed" to put MY order in the pickup cubbies anymore. I was embarrassed and shocked at her accusation. I calmly addressed that I was GIVEN the wrong order last week. She said "THATs NOT WHAT I WAS TOLD." Okay well thanks for accusing and embarrassing me, when I was the one who was approached and given the wrong order. I didn't make a scene and I thanked her for handing me my late order (still doesn't have a receipt or name on the bag) and will never return to this location again. Good luck with your bad customer service! read more

Tropical Smoothie Cafe - Was given someone else's order and no apology from staff or tropical smoothie. Terrible customer service! - Juice Bars & Smoothies Near Me - Carle Place, New York

Came to this location for the first time along with my boyfriend and immediately upon arrival I was disappointed. The worker at the register did not greet us in anyway he just stared at us until we were ready to order. For service like this In the service industry anyone would be displeased. Also when he could not hear what was being said his response was "what" to me this is just rude. It wasn't only to use he was this way a few people came in after and he was the exact same way! I almost did not order anything honestly that is how turned off I was, however I decided to not allow anyone to ruin this new experience and I am actually glad that I did not. All drinks are based with water and ice which for us was different we are used to some kind of a milk based smoothie. I ordered an Island Green smoothie which was great it has spinach, kale, mango, pineapple and banana. Everything was blended well and it was filling and great tasting smoothie I would recommend it. My boyfriend ordered a peanut butter cup smoothie which has peanut butter, Bananas and chocolate. I had a taste of it and it was also really good. Since they are made with water and ice you do get an icy texture. There is only one cup size available. read more

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Disgusted. I walked in and waited about five minutes until anyone noticed me because they were too busy playing around. Then I saw onE of the workers who had a mullet haircut with gloves on reaching into the food and started eating it putting the gloves that he makes the food with for customers to his mouth. I'm sure that is a HEALTH CODE violation yuck. My flatbread was drenched in sauced and was not i was so turned off. They need a mature person to over see the young people because they clearly don't care about customer service and hygiene read more

This location recently opened up last week! Its walking distance from my office, and since i've always been a fan of Tropical Smoothie, I decided to try this location out! Came here after work today. Its on the smaller side inside with limited seating but outside theres plenty or outdoor seating. As soon as I walked in, Jacob at the register greeted me warmly! Again a smile goes a long way! My order was a classic Kiwi Quencher smoothie! The price is roughly $6.29 with tax, but if you add a smoothie to a meal its cheaper! I didnt't go for any food options this time but based on some other customers eating the food looks fresh and good! They have plenty of smoothie and food options if you are in the food for fruity, healthy or indulging! Will be back, especially because the staff made my smoothie quick and wrote a nice message on my cup! Parking: 10/10 Noise level: average, not too loud Price: varies if just smoothie or food, but very reasonable read more

Tropical Smoothie Cafe - Outside - Juice Bars & Smoothies Near Me - Carle Place, New York

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I always come to tropical smoothie, today I ordered lunch for delivery through door dash. They were nice and were able to substitute my drink to something that wasn't on the menu. I love their wraps but it's so small now !! I think over time they just made their foods smaller and smaller. The wraps are made for people with smaller appetites for sure. The smoothies however are a great size for the price, as the wraps are not. Also my smoothie had weird writing on it.. it didn't lose a star for this though. read more

Tropical Smoothie Cafe - Thai chicken wrap - Juice Bars & Smoothies Near Me - Carle Place, New York

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What I like about tropical smoothie is the selection. They have lots of elections to from. The selections to also very tasty and for the most part good for you. What I don't like about tropical smoothie is that in some of their items, They add sugar without telling you. For those of us on a certain diet, that is not a good thing at all. unfortunately, you have to catch them on a good day for employees to be nice to you. Most days they're indifferent if not downright rude. Sometimes you can stand there for minutes waiting for someone to acknowledge that you exist. There's something not right about that. Hopefully they will get themselves together in enough time for me to continue to buy their products. No one has been overly rude as of yet, but they border right on the line. read more

I placed an order for catering for my baby shower recently through ezcater. I ordered 2 platters of the SuperGreen Caesar Chicken Salad (Romaine, spinach & kale with chicken, shredded Parmesan, tomatoes, Parmesan crisps, and Caesar dressing) and asked for them to package it into individual containers, since we are still in a pandemic and didn't want the food served family style. The description said each platter would serve 8 people. Each platter cost $37 (total $80 + tax) When I went to pick up my order the day before my baby shower, they gave me my order in 4 small plastic bags. The salads were divided into 24 cup size containers and most cups weren't even filled all the way. They put the chicken in 2 small side salad containers and the parm crisps in 1 small side salad container. I was very unhappy with my order because the cups were so small, you'd have to eat at least 3-4 to be full and there is no way these 24 cups would equal 2 big catering platters. There was also no kale in any of the salads (the salad is supposed to contain romaine, spinach & kale). I complained to the manager about the size of the salads and the lack of kale. He said there isn't supposed to be kale but on the ezcater website, it clearly says there is. So the manager gave me a small side salad container of kale. It was half wilted. I called ezcater to complain and another manager asked what happened. I complained about the small amount of food and there was no way I got 2 big catering platters of food in those 24 small cups. She asked what she could do and I said she could give me more salad to makeup for the lack of food. She gave me 2 small side salad containers worth of the salads. I had to continue running errands for my baby shower, so I left after that. When I got home, I emptied all the cups into a big bowl. All of the salads barely made it to the top of the bowl (I put a cereal bowl next to the big bowl so you can see how big the salad bowl is). The salad bowl is much smaller than the catering platters and all of the salad fit into 1 bowl! I was beyond livid. This was supposed to be 2 big catered platters that I paid $80+ for. There was no way this salad would feed 16 people (TSC claims each platter would feed 8 people). Ezcater called me back and I told them again there was insufficient food in my catered order. They spoke to the cafe and refunded me back 30% from the original order. Still, this salad was nowhere worth $50! I was mortified to serve this puny salad in the tiny salad cups, so I bought bigger salad bowls, as well as additional salad ingredients to make sure the salads were bigger and people wouldn't be hungry after eating. I spent $20 on the salad containers and $18 on extra lettuce, spinach, kale, and cherry tomatoes. Only after adding these additional ingredients did the salad look like an actual salad. For the price of the 2 platters, I could've bought enough ingredients to make 4 big catering platters of salad. Thankfully the salad tasted good but I would never ever order catering from Tropical Smoothie Cafe. They tried to pull a swift one by overcharging and providing less food than advertised. If I knew they would be providing tiny cups of salads, I would've ordered 10-11 individual salad entrees. The price would've been the same and I would've gotten more food! Do NOT order catering from here! read more

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Stopped by for lunch and while sitting here, I heard (who I believe is the manager) say "good job team!" not once, but TWICE. I'm assuming they just got finished with a large rush since it's lunch time. But kudos to you sir who takes time to applaud his employees when they do a great job, not only to point out the bad. And the food was great! read more

Very clean and the staff is beyond fabulous!!!! So friendly and sitting there waiting for my drinks the cashier knew her regulars and what they wanted and was funny too the happy hr special def has me hook in the am now especially since I'm pregnant read more

This place always has an issue with my order. They have 5 or 6 people working behind the counter but still somehow mess up orders. I ordered through the app and over an hour later the order still wasn't ready....and when I finally got the order it was incorrect. I just left because wasn't worth arguing over. Unfortunately this is the only location nearby. The new one opening in New Hyde Park can't come soon enough. And to top it off the owners are rude. read more

First time visiting this chain on July 20 2023 and ordered a berry smoothie with whey protein. I noticed immediately that the smoothie was too sweet and I told the cashier and she said to me in a very rude tone " next time tell me you don't want sugar in it" well the menu doesn't state you put additional sugar in it so I did not know and BE CAREFUL, WHEN YOU PAY WITH YOUR CREDIT CARD THEY AUTOMATICALLY ADD 15 percent tip on to your bill which is a complete scam!!!!! Stay away from this place!!! read more

This location DEFINITELY improved as far as In their customer service. My Peanut butter Cup smoothie was made perfectly. And the girls were pleasant. The girl with the glasses has always been nice every time I go there. read more

They're a nice place to have smoothies and sandwiches. A lot of options to choose from and it is usually where I go get my smoothies. I usually get the orange ginger glow and it is sooo yum Definitely check them out if you're in Garden City read more

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Sometimes they forget who ordered what while your standing there for a bit but other than that great food and drinks. Very clean place. read more

Tropical Smoothie Cafe - Caribbean Jerk Chicken Wrap- amazing! - Juice Bars & Smoothies Near Me - Carle Place, New York

Girl with the dreads was very rude and demanding. The other workers werent friendly either. Didnt want to help any of the customers. Was talking extremely rude to everyone. Definitely wont be coming back to this location. read more

Don't come here on a hot day!!! Don't get me wrong...the smoothies and wraps are good. But this store gets so overwhelmed with orders on a hot day and it messes everything up. I assume the woman working the register and taking orders was the manager. This person needs to learn how to talk to customers. My order got lost in the shuffle and after waiting 15 min I asked about it. I was told to calm down and I wait. Another 10 min and still nothing. My tickets was tossed. 35 min to get one smoothie?? The problem here is that they don't prioritize customers who are in the store versus ones that are thru Uber or doordash. read more

The smoothies are great & tasteful. My favorite smoothie is the tripe berry oat although I've tried others flavors too which were just as great. The workers are pretty quick making the smoothies. I recommend coming here for a smoothie. I have not tried the food for here. read more

There is only little chicken and rice in the jerk chicken bowl. Jerk sauce tasted like bbq sauce. Hummus veggie bowl has mostly only lettuce in it and I was biting sand or something in the lettuce. One of the worker looked dirty who came out with a mask & was smoking outside. Disappointed in the quality of this location franchise read more

Love these smoothies. I always go for the Bahama momma and it's great. Nice service and socially distant!

Wanted a quick bite to eat. Something relatively healthy so ordered the Chicken Thai wrap along with a peanut butter smoothie. Hardly any chicken in my wrap and my smoothie is tasteless. read more

Tropical Smoothie Cafe - Where's the chicken !!!!???? - Juice Bars & Smoothies Near Me - Carle Place, New York

Great smoothies and mostly friendly employees. Every now and then you'll deal with someone who doesn't smile and just looks miserable but that's rare. They recently opened and have done a pretty good job! I usually go weekly. read more

My favorite tropical smoothie location to go to. I started going here since they 1st opened a few months back. The smoothie are always perfectly balanced, having delicious fruits in them. My go-to smoothie is chia banana max! The amount of calories will have you belly filled, and by adding a sandwich or wrap on the side .... your done for the afternoon read more

So apparently my partner ordered the all American wrap and it came out very cold and the cheese wasn't even heated up. He was very disappointed in his morning meal. I hope you this place will correct the food they will be providing to the customers next time. read more

Tropical Smoothie Cafe - All American wrap - Juice Bars & Smoothies Near Me - Carle Place, New York

I'm a regular at tropical smoothie cafe but for some reason this location recently always seems to butcher my order and I order the same thing every time. Ordered strawberry limeade no sugar the receipt said blueberry I clarified with her after I saw the mistake and still got some random drink with orange juice in it. Highly upset I'm diabetic and it didn't taste good was already back at work so I just threw it away read more

Love the smoothies but when I went in today there were 7 people together waiting for smoothies ,without any face covering. Very unsafe environment. The management should reinforce these recommendations for safety of others read more

This is the third time the 2 sides of chips were not included in the order.Last week I requested a wrap with vegetarian chicken and no tomatoes. The wrap arrived with real chicken and tomatoes. Could not eat it. read more

I love the tropical smoothie franchise but will never return to this location. It was clean and the staff was friendly. But the issues is I have been a vegetarian for years. So I decided to order a Cesar salad wrap NO chicken. Which I realized was made with chicken after taking a huge bite. I was so disappointed I haven't eaten meat in years. I went back inside and asked them to make me a new wrap. Which they did apologetically did. However, I should have been refunded. Also, a free smoothie card was placed in my bag but it was only valid for the Carle Place location. First of all, I live no where near Cale place, I live in Suffolk county. Secondly, even if I did live in Carle Place why would I want to come back to this location after such a traumatic experience!? I'll stick to the tropical smoothie in Bay Shore that has never messed up my order and would at least compensate me appropriately if they did. Very disappointed. read more

I go here often because it's a convenient place to grab a quick bite. Lately the food and smoothies have been really poorly made. The last few smoothies I've got have been extremely watered down and the wraps have hardly anything in them. I feel like I'm only eating a wrap with nothing inside. Not sure what changed because I didn't always feel like this. Hopefully it goes back to how it was before read more

Tough reviews from a few people on here. Just had a great hummus veggie wrap and detox island green smoothie. No complaints. Decent portion, exactly what I expected. Not sure if this is franchised or not but pretty sure the combo of a wrap and smoothie is a dollar or two cheaper at other locations. read more