Please read this entire review as the length is necessary given the size of my project and positive experience with Trivic. I was impressed with Trivic from my first very phone conversation with Ned, which lasted about fifteen minutes and involved Ned feeling out what we were looking to accomplish and within what timeframe. No other contractor invested so much time learning about our project in determining whether to provide an estimate. Our renovation involved three main projects: (1) remodeling two bathrooms; (2) installing custom kitchen cabinets and new countertops; and (3) adding finish carpentry to the main level including new crown molding, baseboards and wainscoating.
Trivic wasn't the highest or the lowest bid we received (probably closer to the high end than the low end), but based on my first interaction with Ned I was confident we would be in good hands. I probably would have hired Trivic even if they were the highest bid. Our goal was to complete certain important projects (e.g., master bath remodel) before moving in, and Ned and his team effectively managed our timeline and expectations and met all of them. During the busiest times of our remodel, I was in contact with Ned nearly every day and usually multiple times a day. Ned sought our input on all important decisions and made his own where appropriate. His whole team was courteous and responsive throughout the project, willing to coordinate with other service providers we hired on our own (e.g., hardwood floor refinishing) and adjust work schedules as necessary. Ned can recommend specialists for any area but will not push them on you. For example, Ned recommended a painter but had no problem with us selecting someone else after receiving a few quotes. His team, Wesley in particular, is extremely trustworthy, takes pride in their work and it shows in the final result.
We are 110% pleased with the results. We wound up with a main level with all new trim work, a brand new kitchen and two new bathrooms. Given the size of our project and delays (on our end) in selecting materials, etc. we wound up with numerous small punch-list jobs like moving recessed lighting, hanging pendants, and installing a kitchen backsplash and undermount lighting. My experience was that Ned works more informally in terms of pricing for these "add-ons" that inevitably occur with any project, but I was comfortable working with Trivic within this framework knowing that pricing would be fair and the work would be top-notch.
We only had one minor hiccup that I can remember on our project, which I think is worth mentioning because it exemplifies the level of service that Trivic provides. Ned's team installed a new garbage disposal while we were waiting for a connecting dishwasher drain hose. The dishwasher inlet on the disposal remained unplugged (due to having no dishwasher hose) and we had an overflow while doing dishes in the sink one night. I contacted Ned late at night and he came over first thing the next morning with a plug. Minor problem, simple solution fixed immediately. By contrast, we've had other contractors take weeks to correct issues.
Trivic was an exceptional company for our project. We will absolutely hire them again and have recommended Ned and his team others. read more