I had a Brother printer with a fuser gone bad. Luckily enough, it was still under warranty so I took it to TriTech Solution, which is one of the authorized Brother repair shops in my area. It took a few days for Brother to send them the replacement part. Once they got the part, it only took a day or two to get the printer up and running -- good as new!
Stephanie -- who's in charge of the front office -- was a pleasure to work with. She was very pleasant and always called to give me status. I never had to call them to find out what was going on.
Highly recommended for their printer expertise as well as their excellent customer service. read more