Don't rent U-Haul here. Ordered trailer week and half in advance...got there to pick up...not a…read moresingle trailer on premise...obviously never had one to rent or gave to someone else. Had to spend the morning running around to find one.

To be continued...... I still have my things stored…read morethere.... I will definitely come back to finish this post and warn those of us that look for post to move us toward or away from a business in advance....

Elevator malfunctions, stuck in elevators. The company needs…read moreto STOP harrassing the 'non-direct withdrawal' paying customers with barrages of Emails, several per week, 1 to 2 weeks before payment is due. Scary turnover rate with store employees. Its almost impossible to get a 'live' office worker to answer the phone. Voice messages are never returned. Rental fees increase too often, and at overly high rates. One office worker per day is a big part of problems there.

I made an in-person reservation on 11/25/25 for a first-floor unit and was instructed by Manager to…read morereturn on 12/5/25 to complete payment and move in. When I arrived as scheduled, I was informed by the associate working that my reserved unit had been given to an online reservation to another customer. I was told this happened because I was "not committed to my reservation ," which I found unprofessional and needless to say disrespectful . I was then offered a unit on a different floor, which did not meet my needs. Unfortunately, my time was wasted due to poor communication and lack of follow-through. With so many storage options available, I chose to take my business elsewhere. I would not recommend this facility.

I'm only giving 4 stars because of the staff that was present. Just got out of a traumatic event…read morethat forced me to move all my personal belongings in a storage unit, so this was my first time ever renting. Went to the front desk to ask a few questions and buy some boxes and the woman up front had terrible customer service. She was kinda rude and made me feel like I was bothering her or something? You can tell she doesn't like her job. Skip a few months later, I'm moving out, finally, so I call to ask some questions and I knew it was her that answered the phone because I recognized her voice and her tone. Once again, very nonprofessional, and no customer service at all. But besides that I have no other complaints!

I have rented multiple units from Public Storage over the past 10 years, but this location provided…read morethe most difficult and disappointing move-out experience I have encountered. During my move-out, a custom-made table was removed from my unit even though I had informed the property that it was not abandoned and that I planned to retrieve it. Afterward, I received three different explanations from District Manager Ahmad, Property Manager Erin, and another employee about why the table was removed. The inconsistent information made the situation even more frustrating. Ahmad declined to compensate me for the table and described waiving the abandonment fee as a courtesy. While I appreciate the possible fee waiver, it does not resolve the fact that I no longer have my table. I was also disappointed that the conversation focused more on defending the staff and blaming me than on addressing the conflicting explanations or objectively reviewing whether the move-out process was handled properly. Based on my experience, this location needs additional training in move-out procedures, customer communication, and handling property left in a unit. Customers should receive clear and consistent information, especially before their belongings are removed. I usually choose storage facilities based on convenience, but I would recommend considering another Public Storage location--even if it requires driving a little farther. I also encourage Public Storage's corporate team to investigate this location's move-out and property-removal practices. Accountability and consistent communication could have prevented this entire situation.

Randy and his team at storage mart is awesome. They will go above and beyond to accommodate you,…read moretheir customers. In the middle of my move, I had to switch out to a larger unit, this was hassle free, while I'm switching unit, Randy took care of All the paper work then drove it down to the new unit for me. The staff is very friendly. The units are very clean. I will definitely recommend storage mart. Plus you can always get your Moving and Packing supplies plus more. A one stop shop.

Vincent was very accommodating I rented a unit that was in going to be too small not only let we…read moretrade up let me have the unit I requested. Very clean units n property by moving closer to my new home saved money too

They provide fully service and good environment. It is safe and professional management. Good…read morechoice for small business startup!

Wonderful service and the young lady Kat very knowledgeable and helpful. Recommended 10/10read more

I give them a 2 star but really I'm being generous because I'm really upset of the results I…read morereceived from them. I'm senior and my movers couldn't move my stuff in as scheduled and I decided to move my stuff to a closer location so I had to close out my contract with the location and they didn't refund my administrative fee $29 and I'm short of money to complete my move.

The entire experience was flawless! I rented a 5x8 van trailer and when we arrived, not only did I…read morerealize that I had the wrong hitch even though the website did not indicate this, the 5x8 was too small! Melvin stepped right in and saved the day. While he did not have a 6x12 van trailer, he found another uhual location with what we needed. He called them and set everything up! Then....the next morning Melvin called to make sure my trip was going well and that I had everything I needed! I highly recommend this location!

Overpriced, went up like 35.00 per month and when ask was told so they could make needed…read moreimprovements, the only thing improved was the office storage units still the same ragged out

The entrance area was clean and inviting, and the unit itself was clean. I like that I don't have…read moreto keep up with a key and PIN code to get in and out, the app is really convenient. Mikoya, the assistant manager, was super helpful as well.

I so love this place and the security. They make sure you are ok and if you have any problems they…read moretry to fix it right away. Great choice to make.