Wrong parts, bad advice, and unprofessional behavior…read more I normally don't leave reviews, but my recent experience at this O'Reilly's was frustrating enough that I feel it should be shared. I went in to buy oil and a filter for my Yukon. I trusted the employee's recommendation, but he sold me the wrong filter and gave me the wrong oil capacity. I didn't realize until after I had already installed the filter, which meant I had to waste extra time and even use another car to go buy more oil. In total, it cost me around $120 for oil and a filter that wasn't even the correct part. Mistakes happen -- but what really bothered me was the employee's attitude. While helping another customer in line, he loudly told him, "You're the only good customer here, most of the customers are total douche bags." He said this loud enough that the entire line could hear. It was unprofessional, disrespectful, and completely out of place in a customer service environment. I've shopped at O'Reilly's many times before, and usually the service is decent. But this particular experience left me questioning whether I can rely on this store. At minimum, I hope management addresses the employee's behavior so no one else has to deal with the same kind of treatment

of you hate the money youve earned and do not like having extra time in your day, the worthless…read moredirt creatures at o'reilly locations in ozark are happy to apply their paid by the hour mentality to providing you with the wrong parts, inexplicably proud to declare that getting it wrong is them just doing their best...my favorite part was how they tried to tell me the part wouldnt be i until the following afternoon because they had to order it from the other store only 3-4 miles away... good thing i asked, wouldve been an additional day added in with the time they chose to waste because of that whole 'job security' attitude... the best way to improve the experience would be to replace the worthless dirt creatures with actual human beings until one of those new lines of factory worker robots gets designed to stand at the counter lookin up parts by the vid#

5 STARS FOR WADE! I…read morecannot say enough good things about our salesman, Wade! If you are looking for a new vehicle, do yourself a favor and ask for Wade. He truly went above and beyond for me from beginning to end. He spent three days helping me figure out exactly what I wanted, and not once did he make me feel rushed, pressured, or like I was taking up too much of his time. Financing wasn't the issue--I simply had no idea what I wanted! I looked at different vehicles, changed my mind, and asked plenty of questions, and Wade was patient with me through all of it. What really says a lot about Wade is that he even spent his entire day off talking with me and helping me figure out what vehicle I wanted. He certainly didn't have to do that. That was his personal time, but he was still there answering my questions, going over different vehicles with me, and helping me make the right decision. I honestly don't know many salespeople who would go that far for a customer. And Wade had his work cut out for him because, at 59 years old, this is the very first Chevy I have ever purchased! I have always been a Ford person, and when I started shopping, I actually thought I wanted a new Bronco. Then I took a Bronco for a test drive. I quickly realized it just wasn't the vehicle for me. Once I drove the 2027 Chevy Equinox RS, there really wasn't much of a comparison in my opinion. The Equinox had a much smoother ride, I liked the features better, and overall it just felt like a better vehicle for me. And I have to say it--I think the Equinox looks better too! I absolutely LOVE my new 2027 Chevy Equinox RS! Mine is black with the red RS accents, and it is absolutely gorgeous. It rides so smoothly and has so many features that I'll probably still be figuring some of them out a year from now! I honestly couldn't be happier with my choice. When I went to pick it up, Wade had it completely detailed and ready for me. Of course, it was brand new, so I'm sure it didn't need much, but that extra attention meant a lot. It was spotless, beautiful, and ready for me to drive home. What impressed me most about Wade was that I never felt like I was dealing with someone who was simply trying to sell me a car. He took the time to listen to what I wanted--even when I wasn't quite sure what I wanted myself! He answered my questions, gave me the time I needed, and helped me find the best vehicle for me and my budget without ever pressuring me to make a decision. After being a Ford person all these years, I never thought I'd be writing a review saying how much I love my new Chevy, but here we are! Wade helped make a Chevy believer out of me. I will absolutely recommend Wade to my family, friends, and anyone else looking for a vehicle. And I already know this won't be the last vehicle we buy from him. My husband needs a truck next, and when that time comes, we'll be going straight back to Wade! Thank you, Wade, for your patience, kindness, for giving up your day off to help me, and for making what could have been a stressful experience such a great one. You definitely earned a lifelong customer! If you're shopping for a vehicle, ASK FOR WADE. He's the guy you want helping you! And please make sure you tell him Sherry sent you!

I had an excellent experience in purchasing my vehicle thanks to my sales rep, Brady. He was quite…read moreprofessional and knowledgeable in helping me with my chose. I definitely recommend Ozark Chevrolet . Ask for Brady; best of the best.

Nice to see them wearing masks due to covid. Parts store across the street from them was not!read more

I am from out of town and had a mechanical issue. Zach was awesome! He diagnosed my issue and even…read moreput the parts on so I would not be stranded miles from home. I couldn't imagine getting better service.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

on a friday afternoon at 3:30pm in jackson, tn. a small bushing on my alignment machine stripped…read moreout causing my alignment machine to be useless. we could not get it locally for 3 days and i already had multiple jobs lined up that required alignments! i googled the part i needed and equipment city showed to have it in stock. i called and talked to john who was extremely helpful and directed me to the correct part (i gave him the part number for the bushing for the opposite side). he was able to ship the part from nixa, mo to jackson, tn overnight through ups and i got the part saturday morning at 9:30am. ups had already made their pick up for the day so they had to physically drive it to the ups store to get it shipped. i was able to complete all the work i had promised out because these guys went above and beyond to help a stranger on the phone. all of this for a $7.00 bushing. well done guys. michael ragan old hickory car care in jackson, tn

From the owner: Automotive Lift Installation & Repair Tire Changer…read moreEquipment, Installation & Repair Wheel Balancer Equipment, Installation & Repair Robinair AC Machine Maintenance & Repair Annual Lift Inspections Equipment Training Tool Repair

I usually don't write a lot of reviews but this place definitely deserves my praise! They are…read moreincredibly honest, nice, and humble. Customer service is EXCELLENT. When I contacted David and let him know my battery was not keeping a charge. David told me to come on by and he will take a look. The next day I drove in and he charged up the battery without a problem. I didn't need a new battery, saving me $200. I am forever loyal to this place.

Beware! If you think you're going to get your vehicle back when they say it's probably not true. 3…read more1/2 years and my truck still hasn't been fixed correctly. my truck spent most of the 3 1/2 years in their possession. every time I tried to drive it home something went wrong and they always had another excuse of why it wasn't holding a charge or the blinking dash lights. I found parts from other vehicles in my truck, (trying not to think the worst about it) when I had to return the truck I would let them know that these parts were in there. After my 3 1/2 years of waiting I finally said "does the truck run" they said yes, just to drive it home and have the steering wheel not set right (after repairs) and dash lights (after repairs)flashing and water leaks (after repairs) I went into the office the next day to speak to Lee of course he wasn't there. I asked over and over " after all this time, how could you let me take this truck off your lot in this condition?" the answer I got was "I don't know, I don't know" Don't fall for the Christian music videos they share in their waiting room. God knows