You guys at Discount USA & Discount Hawaii car rental are the best and I need to tell you that…read more We bought our condo in KOA at the end of 2017 and travel there twice a year. The wife lived on Oahu for 15 years and her son and grandson still do so we hop over to see them regularly too. Since 2018 when I was told on a flight to check you out I don't think I've rented a car in KOA or HNL any other way and it's been dozens of rentals. Now I found Discount USA too so we'll use that app too. Anyway.... I just wanted to pass on how much we use your service and how pleased we are with the ease of shopping all rental companies in your website and app. I wouldn't shop any other way although I keep trying directly and bookings and car rental. Com and Costco but guess what? You guys are consistently the best so I figured I better pass that info on to you Thanks & Mahalo..... happy dancer |

I rented 2 days in advance as the prices were lowered. I requested a compact car listed at $80…read moreincluding tax for 2days. When I arrived at the hotel, the clerk assigned me a 4 door sedan. It didn't have the fuel efficiency if a compact car and it was much larger than I expected. The window visibility was lacking so I returned it. The clerk said my only other choice was a Kio with a boxy build. It was actually a compact SUV but I snatched it as it was better than the first car in many ways. Well, I can't complain too much since I only paid $40/ day but it wasn't fuel efficient.

We had a wonderful experience with Enterprise at Honolulu's airport! From check in to check out,…read morethis process was a BREEZE. The rental area is so close to the terminals and baggage claim, it was very easy to walk across the street and get checked in. Upstairs, we found the car ready and the AC running! Returning was just as easy, we refilled the gas, pulled in, and an agent was ready and waiting to get us checked out. I can't recommend this experience enough. Interestingly, we found the check in lines for Budget and Avis were MUCH longer at the airport; we got a terrific rate through Costco, so we were happy to have short lines and a great price!

Aloha Team Hawaii!! =)…read more Big location at the Honolulu airport. I had a reservation made online. We were picked up via Lyft from our hotel to the airport to pick up the vehicle. We met with agent-Chloe at the counter (I remembered her name as the perfume with same name was my favorite back in the late 80's/early 90's), she provided excellent service and provided us with the paperwork and information. We also met with one of the next agent in the parking garage (forgot her name sorry), she showed us to our vehicle and advised we could select our preferred vehicle. It was a swift 15 minute transaction from beginning to driving off. Upon returning the vehicle, met with an agent-Kayla (I remembered her name same as our daughter's). She was able to update and change the credit card for completing the payment transaction. Everyone was so very nice, happy and with beautiful smiles =) We would definitely use them again on our future trips.

Remember the name is Thrifty (partnered with Dollar at this location) so you are not going to get…read morewhite glove service. We waited about 45 minutes in line to get our car since there were only 4 desks staffed of the 9 or so that were available. Staff was fine and provided information and options as expected. Once we were done at the counter we went downstairs to get our vehicle and waited another 15 minutes there. I would recommend that you plan about 2 hours after flight landing time to be driving out of this airport. I am sure other rental companies might be faster but for me the value was worth the additional waiting time. Just plan accordingly and you won't have any problems. My car was clean and in good shape and had no issues for the week I was on the island.

Incredibly dissatisfied with thrifty. We got our car rental in advance, WE PAID in advance. Our…read moreflights got delayed. We got to the car rental and it's closed. No one to be found. There's a few names on the screen to get your car ours is not in there. Tried to call, tried to get assistance and couldn't get anywhere. Stranded at the airport, now we have to pay for another rental company so we can finally leave. If I could give 0 stars I would.

We landed, found the shuttle for the car rental places and went straight to the fourth floor where…read morethe sixt office is...or so we thought. At that office we were directed to go back down to the escalator to the third floor, where the office actually is so that we could get our contract and QR code for the rental. That is the only reason that I'm subtracting one star. The signage in the airport for Sixt could be better so that people hauling luggage don't waste time going up and down escalators/elevators before you can get your rental. After this minor frustration, the rental process was very easy. We brought the QR code back to the 4th floor and were given our rental vehicle. We reserved the manager's special. Of course, they did not have any car in that class, so we got a free upgrade. We ended up getting a Ford equinox SUV. We drove all over the island in this SUV and had the rental for four days. It was a good experience. Even returning the car was quite easy. I have no complaints and will probably rent from Sixt again.

I'm giving a rental car agency five starts, it's true!…read more I booked online, I did pre check-in before pickup and I was able to go straight to the top floor of the garage to the kiosk, check in with the agent and pick up my at no-charge upgraded BMW. While there was no wait, due to no one else being there, I also found no up-charging, no shady sales deals... just friendly service and reasonable prices. The car was clean and full of gas and upon return they were just as kind and efficient. PS: there is also a very clean bathroom right at the elevators by the Sixt kiosk making it even more convenient! I'd 100% use them again.

I've rented a car from here 3 times and I was mildly disappointed every time. The selection is…read morealways not to my liking. Their car seats for toddlers are slim pickings if they happen to have them. Seriously only keep renting here because of corporate discount/aaa and the convenient location by the terminal and ease of returning but man I do not look forward to getting their clunkers

ChatGPT You said: I…read moreneed a two star revenge for hertz car rental. There was a long line when I arrived. Only two people working the counter. While I was in line, I received a notification that I could skip the counter and and check in online. I also received a free upgrade. Well, it gave me the car and space number. When I arrived. There was no car in the spot. One of the employees pulled up a vehicle in this spot and it wasn't the car indicated on the app. I asked the employee about it and they couldn't help me. I was directed to go back to the line and get help there. I had to get back in line and wait 45 min to get help. The lady at the counter ended up having to reassign me and disregarded the upgrade. I didn't need the upgrade so I was fine with that but it took almost 2 hours to get the car. I will never rent from here again. It was an awful experience ChatGPT said: Here's a polished version of your two-star review -- it keeps your frustration clear but reads smoothly and credibly: Two-Star Review for Hertz Car Rental What a disappointing experience. When I arrived, there was a long line with only two people working the counter. While waiting, I received a notification saying I could skip the counter by checking in online, and I even got a free upgrade. It assigned me a car and space number, but when I got to the spot, there was no car there. An employee pulled up a vehicle into that space, but it wasn't the one listed on the app. When I asked for help, they couldn't assist me and told me to go back inside. I had to get back in line and wait another 45 minutes. In total, it took almost two hours before I finally got my car. The counter agent had to reassign me and ended up removing the upgrade, which I didn't mind, but the whole process was frustrating and poorly managed. This location is extremely disorganized, and the staff isn't very helpful. I will never rent from this Hertz again--it was an awful experience from start to finish.

Insgesamt gut, einziger Abzug war keine Einweisung und keine Informationen zum Auto erhalten. Das…read moreAuto hätte etwas sauberer sein können Innen, wie außen. Rückgabe war unkompliziert und schnell und waren mit allem trotzdem zufrieden. Thank you Alamo

We rented an intermediate SUV through Costco. Wait time to speak with a desk agent was less than 10…read moreminutes. Once we got to the garage, they had all the cars lined up and we just got to walk over to the car we wanted and drive out. It was great! We had a lot of luggage so we appreciated getting to pick which car we wanted. Returning the car was quick and easy. Would rent through again.

With our Alaska card we found some deals on car rentals through the Alaska website, and we were…read moreable to book a Jeep Wrangler for a fairly decent price for our 6-day stay on Oahu. When you arrive to the airport, you'll have to hop on a shuttle that will take you to the rental car center. Once we got there, we got in line to check-in for our car. Once you are checked in, they'll give you a spot number which has your car. This line moved pretty quick. However when we got to our car, we noticed that the seats wouldn't fold down, which was an issue for us because we had our golf clubs and needed the extra room. We went back to service counter near where the cars were and they were able to switch us into a bigger Jeep at no extra cost. It took a little bit of time as there were a lot of people in line here but it was well worth the wait. The new 2026 Jeep Wrangler Rubicon was such a nice drive and was easy to navigate while driving. Definitely a car worth getting especially if you have some bigger pieces of luggage. Drop off was a breeze and everything went as smooth as one could want for a car rental. I wouldn't hesitate renting from Budget again.

Booked almost a month in advance, for about $219. After the trip I had $200 in extra charges, they…read moreadded about $150 for a loss damage waiver insurance ($30/day) and said the tank wasn't full when it had been filled three times that day to ensure the tank was as full as possible upon return. I just used them in March on Kauai and my experience was fantastic, but Honolulu's Budget sucks. Don't use them unless you want to be overcharged. I've been told Budget has been getting a lot of complaints lately, so they've lost a customer.

MEH! It could have been a lot better. I really don't understand why 1) we preregister on line…read more 2) why we have to wait over 1 hour in a line to fill out paper work and 3) why we're still waiting over another hour in the pick up the car line. Enough said. I'm sure its pretty much like that for all the rental places but i will say the new, to me new, the car pickup thing is much more centrally located vs taking a wiki wiki bus to off premise car places.

Beetlejuice Car Rental Purgatory at HNL…read more Very disappointed with my Dollar/Thrifty rental car experience at the HNL CONRAC. I had a reservation for April 20 with a 12:00 PM pickup and had already checked in online the night before, but that did not seem to help at all. After picking up my luggage, I got in line at the Dollar counter around 12:30 PM, with at least 60 people ahead of me. It took about two hours just to reach the service counter. After that, I was given a card and told to go downstairs to the first-level pickup area, where I had to wait another hour before the car was ready. The whole process felt like Beetlejuice car rental purgatory -- slow, surreal, and completely uncaring. Dollar/Thrifty may be cheaper compared to other rental companies, but be prepared to be ignored and stand in a mind-numbing line for three hours or eternity, whichever ends first. No apology, no explanation, and no sense of urgency from the staff at any point. Others before and after me were clearly going through the same painful experience. Meanwhile, I did not see the same long lines or wait times at other rental counters in the HNL CONRAC. Someday we may all have to wait in line at purgatory... so you might as well start practicing your patience at the Dollar HNL CONRAC. This was a terrible and frustrating way to start a visit to Honolulu.

I rarely write negative reviews, but had no choice for this one…read more Car battery died mid rental, spent whole day to get a replacement cause they "couldn't find" the towed car that they called in themselves. Wouldn't allow a replacement till the car "was found" in their lot. If you're willing to waste a whole day, cancel all your reservations to maybe get a replacement - nationals got you! Absolute tragic service!

Efficient, fast, friendly, great service. Easy pick to find a car based on your level. This…read morelocation was great w ceiling fans, Clean garage, 3-5 min walk from baggage claim from Terminal 1. When you return the car you can take a shuttle that takes 5 min to get to Terminal 2. But you can walk to both.

After reading all the horrible reviews I was reluctant to book with Avis but needed a van for…read morecompany that we were showing around the island and the other car rentals were either out of stock or higher priced. I usually book with Hertz but they did not have ANY vans in stock for the time period I needed. I was pleased with the van we rented - I think it was a Chrysler, it was easy to drive and a very current model. Pick up and drop off was not an issue at all. The only problem was that we had reserved infant seats and a booster seat and they only had booster seats and gave us 2 of those instead. The new rental location is also very convenient. No more shuttle buses to take, just walk across the street.

Absolute LIARS…read more I've rented cars many times and this was my first experience with Avis, which I booked through Costco Travel. The first car they gave me was a Dodge Durango. Three of the seat belts were DEFECTIVE (belt could be pulled but very slowly retract), rendering it completely unsafe. We exchanged the car the following day and were given a Chrysler Pacifica. The van was TRASH when we received it. Dents, scratches all the way around. A leftover empty plastic water bottle was still in the back. There was sand in the car. I'm not sure how this even passed "servicing." They said it was the only van they had left, so we went with it and got through the rest of our trip just fine. At return, while we're still going through the terminal, we receive a damage claim. What a joke. Their car already had all of these damages before we even left the parking lot. The mileage they claimed wasn't even correct. On their report, they claimed we drove 13,412 MILES during the NINE days we had the car. That is how many miles I put into my car over a WHOLE YEAR. For the record, our actual mileage driven was 248 miles. Thankfully, I have photos of the car documenting the damage already present when we received the car.