I started my GI care about 10 years ago with both father and son Drs Chakrabarty at GI Excellence Hemet office. I was happy and satisfied with my care so when the son went off on his own to Temecula I decided to stick with him. Everything was ok until about maybe 5 years ago when since then the office staff and dr's care, in my experience, has declined. I haven't even been able to get an appt with him for several years and was seeing the PAs. This past year or two the care hasn't even been there. Whenever I've wanted to talk about the issues I'm having, she just shrugged it off leaving me with no answers. Then she leaves for maternity leave without any suggestion to me of which provider to see in her absence. Twice. And the assistants are horrible. When I complained to the PA she defended the assistant showing no compassion to me, the patient! I finally got a phone appt from Dr Amin who I thought would work out, however, I had an ultrasound two months' ago and no one has called me with results! Even after leaving two messages for it. Dr Amin suggested I do an in-office test about three months ago and yet the office staff can't schedule it! They say they only schedule up to a month (?) and will call me - have I been called - no! I've even called. When I do call they repeatedly ask me my name and birthdate! Do they not listen or write it down?! I keep giving them updates to my records too to no avail. So I finally decided it was time to leave! I saw my new GI Dr yesterday and boy what a change! He spent more than 5 minutes with me, listened, talked, offered good advice for my issues. Not only that but since I have Barrett's esophagus he told me I should be having an endoscopy every 4-5 years! Not one person at this office has advised me I was ever due for this and it's maybe been 7 years since my last one! I know it was before COVID. I'm due for a colonoscopy as well which no one has bothered to mentioned. My opinion is Dr Chakrabarty got too big for himself and has thus not cared about personal care anymore. His staff doesn't either. read more