1 out of 5 stars (for office staff -- 5 stars for Dr. Schultzel)…read more I had gallbladder surgery with Dr. Schultzel in September 2025. He was excellent -- kind, thorough, and professional. Unfortunately, my post-surgery experience has been made extremely stressful due to the office staff and management. When my EDD paperwork was first submitted, the staff only gave me two weeks off work, even though the doctor clearly stated I needed six weeks due to lifting restrictions. After multiple calls, I finally spoke with Julie, who was rude, argumentative, and dismissive. She even said sarcastically, "Fine, I'll give you six weeks off," which is completely unprofessional. I later spoke with Emily, the office manager, who apologized, but Julie's poor attitude continued. Despite Emily's assurance that she would personally handle any future issues, she never returned my follow-up calls. Since then, communication has been inconsistent. Some emails were answered, but usually with short, unhelpful replies, and many others went unanswered altogether. Each visit I've made to the office has been met with cold or dismissive attitudes. Even when my doctor extended my recovery another two weeks, Emily questioned it inappropriately in front of other staff. I've had to show up in person multiple times just to get updates, only to be brushed off again. The doctor and PAs are wonderful, but the back office is disorganized, unprofessional, and lacking empathy. I've felt ignored and unsupported -- especially regarding time-sensitive EDD paperwork that directly impacts my income. It's unfortunate because Dr. Schultzel deserves better representation from his staff. Patients shouldn't have to fight this hard for basic communication and follow-up care. Edit: I split the difference and gave 3 stars. I have no issue with Dr Schultzel. It's sad I had to place a review to actually have someone try to call me or respond to the issues at hand.

Dr. Schultzel relieved over a year of hemorrhoid and skin tag issues. Be patient and assured that…read morehe will do it right. Yes, you may wait a bit in the office and yes, it may take a few months but it will be worth it. With another doctor, I was promised my issues would be resolved in one visit and things just got worse. I am so thankful for Dr. Schultzel's expertise. I'm grateful for the earned trust that my pain and discomfort would be resolved. Thank you Dr. Schultzel! You are the best!

The last medical procedure I want to have is a colonoscopy ! The prep is always uncomfortable, but…read morethe overall experience with Dr. Ardigo & his staff was exceptionally good. The day before procedure phone call by Amy was comforting, encouraging and even had a bit of light hearted conversation. This call totally eased my anxiety. Thx Amy! Checking in for my procedure was efficient, smooth and professional. All the attending nurses exemplified kindness, thoroughness, professionalism, & great communication skills. The procedure was so comfortable & easy. Loved the very deep sleep nap I had! After the procedure Dr. Ardigo clearly communicated the results and did not seemed rushed talking with me. I highly recommend Inland Empire Gastro!

I have left several messages for the doctor to call me. Arian temorian and I get no return phone…read morecalls at all the girls at the front desk are incredibly rude incredibly unhelpful and I don't even think they're giving the doctors the messages

I had an amazing experience with Dr.Alisha and Lynn! They both ensured I felt supported and…read moreinformed about the whole process. Many symptoms I was dealing with cleared up and improved and I am forever grateful for all their support and effort in helping me achieve my health goals. -Jianna Jimenez

Dr. Alicia has truly been life-changing for me. I had been living with chronic pain for years, and…read morewithout her help I honestly believe I would still be stuck on my back in constant discomfort. She took the time to listen, understand what I was going through, and treat the root cause rather than just the symptoms. Thanks to her care, my pain has been significantly relieved and my quality of life has improved more than I thought possible. I am beyond grateful for her knowledge, compassion, and dedication. I highly recommend Dr. Alicia to anyone who has been suffering and feels like they've tried everything.

The worst customer service in history. A machine only answers. No human ever answers, if their…read morecolonoscopies are this good I'm gonna need an oncologist. HORRIBLE.

Very hard to get this office to answer their phone. You leave a message, with no return call. So…read morehard to make an appointment. Also hard to get a copy of your records sent to one of your other doctors. They tried 3 times and asked that I tired. I went into their office and requested them, and two weeks later, the other office still hasn't received them. This office is not run well.

Friday, March 22, 2024: I checked in and was greeted very warmly by the staff. It was a long wait…read more I came to see Dr. Philip Chen about scheduling another endoscopy and colonoscopy. Such fun! . Anyhow, it took 2 hours to see him but I do recall I was "squeezed" in today. He is worth the wait. He is a kind, compassionate doctor with a great bedside manner; nothing is ever rushed. No wonder it's so hard to make an appointment with him. He is a sought after specialist. My check out was quick and informative. The young lady who checked me out was friendly and thorough. I have always had a nice experience here.

Office staff are horrendous and rude! They call before every appointment to drill you on why you…read moremade the appointment and then speak over you and give a condescending attitude. They make people make appointments only with their computer Eva via phone and then complain that the appointment doesn't suit them! Office staff should be polite and caring!

Great experience, as usual! Everyone on Dr. Hong's team was kind, professional, and made me feel…read morevery comfortable. This was my second endoscopy, and I specifically requested to have the procedure done by Dr. Hong because I had such a positive experience with him before. He is professional, reassuring, and someone I feel I can trust with my care. The entire team was wonderful from start to finish. Highly recommend Dr. Hong and his staff!

As of now (930am) still waiting to be taken in for my procedure. I've been waiting for 3 hours in…read morethe prep area. It seems like every cubicle alongside me has gone in before me even though they were processed after me for various reasons. UNBELIEVABLE!! The nursing staff were cordial and efficient but seriously?? Previous negative reviews are all true as I am reading them while I sit here and wait. (Can't speak to anyone by phone, no answers etc...) it makes me wonder if I should have gone to Orange County for this kind of procedure. Super hungry, difficult to smell the lunches of the nursing staff. 3 hours!!!! Not happy!!!! ***Ok I'm out, loved waking up after procedure after being put out! Gina is a doll great at her job. She gets 5*****!

Had my colonoscopy done. Total time in the clinic was 1.5 hours. The prep and procedure was…read moreseamless. The team was great.

I had my endoscopy and colonoscopy here and it was quick and easy....Dr Dinh and staff made my…read moreexperience very comfortable and easy...front office was very friendly and thorough...also the nurses were so friendly and assured me everything will be ok because i was really nervous...but it went smooth and quick...all i remember was them telling me what they will do and i was knocked out and when i woke up i was already in the recovering room..glad i went through them and at also having a piece of mind whats going on in my body...thank you Dr Dinh and staff

This is a great place to get taken care of! I've been working with Dr Schultzel and his staff, and…read morehave now booked an appointment with Dr. Patel based on the great care I've received so far! A nice well managed practice with great staff and physicians!

Terrible experience. I showed up on time to an appointment. Took me half an hour to get there and…read morethey still refused to see me. They told me I was suppose to show up 30 minutes prior to my appt time which A) I was not informed of B) received multiple confirmation notices of my exact appt time via text with no instructions to arrive 30 min early C) a little ridiculous to make people arrive 30 minutes prior to a scheduled appt.

I have left numerous messages to schedule to review my test results it has been over a month since…read morethey have been completed. I was told he would call me back at the end of the day, its now been 7 days. I called today, she said he will get back to you at his earliest convienance, I asked what would that be she said 2 weeks or so.... Unbelievable service.... Don`t waste your time at this place. (I would give zero stars but it won`t let me :()

I can't even get anyone on the phone to make an appointment. I've called multiple times, sometimes…read moreit will ring and sometimes it goes straight to unavailable. The one time I got ahold of someone, she said she would call back and it's been a week with nothing. Very frustrating