Eric Andrade performed a 6-month maintenance of my heat pump and attic AC unit. He spent an hour…read moreand used his phone to show me about 30 pictures of what he had done. Among the work done was to clean my heat pump fins and check the voltage on various components that have to be replaced if the voltage is too low. Eric is polite, professional and expert and I recommend him highly. I was thoroughly impressed with his expetise.

I was given Artic Deserts number by a friend when I was having issues with my AC keeping the house…read morecool this past week. I spoke with Mr. Eric and he came out and diagnosed what was wrong with my system and explained what needed to be done to fix it. It didn't take long for the parts to arrive and they came back out and instantly repaired it. I can't say it was cheap but I'm extremely satisfied with the service and now I'm cool and relaxed in my home! Mr. Eric even took the time to fix a broken hinge on my front door just because it was getting caught. I appreciate Mr. Eric and Artic Desert and I will definitely be calling back in the event of any other problems. Thanks again!

I highly recommend you go elsewhere for your services. Just like some of the other reviews imply,…read morethis company is more concerned with their bottom line than making sure customers are helped and satisfied with their services. While most companies offer a warranty with their work (especially after getiing a whole new HVAC system installed), this company does not stand by their work. First time I have ever encountered a "licensed" company that could not answer questions about the duct work and the problem that was happening after they installed the new system. Worst of all, they will tell you they can come back out and look at the issue via the phone (even though it has not been a year since installation) but will only tell you after arriving there will be a service charge. And do NOT expect a return call if you leave voicemails asking for an explanation.

TLDR: Please go somewhere else, if HVAC is your main problem dealing with Rudy Cools will become…read moreanother bigger problem - for years to come - and could also affect your health. Looking for legal routes now. Background: Rudy Cools installed my HVAC system in July/August 2023. My main issue was that my previous system was not keeping up with temperature when the hot outside reached above 92 F. I contacted them and asked if it was the system, the duct system, insulation issues or my windows, and they said a new system would fix the problem. I accepted and they sold me a new system. When installing they found mold within the system, so they recommended an air purification system to go along with the HVAC. Having a baby in the way I accepted no doubt to what I asked "if thats on the system, could that be in the ducts as well?" to which they replied "we checked when installing and no issues were found, plus the purification system will prevent that" so I trusted that response. The next weeks the AC upstairs (Damper system) was not functioning and temperatures were reaching as high as 90F inside the second floor. I reached out, they sent a technician to tell me it would be an additional $1.5K to fix. I call them very angry as they never mentioned that and this should have been resolved when installed. They agree and send a crew the next week to fix without a cost. I liked that. It was September/Oct already so heat went down and AC didnt need to work so hard so no issues there. In summer of 2024 the HVAC system could not keep up with temperatures over 92 F - which was my main issue to start with. I called them several times, they sent 3-4 different technicians that tried filing up the gas in the system, switching stuff, or just simply telling me "it was too hot outside and that wsa the issue". After dealing with that all summer I was fed with that and call them angry again, to what they told me "we will send the best technician we have" and they did. This super technician came and told me the duct system was not set up properly, and needed to be updated, with a price tag of $1.5K. I called them angry again since that was my question to begin with when quoting them for a system, and have been ghosted ever since. Its been 3 months now. On a separate story, my family and I have been having health issues without explanation. We did some mold testing here and there with negatives coming up, only to look into one of the ducts directly connected to the system and finding a goooood ole black mold colony hiding in there - even when having a air purification system, and having the installing team they saw nothing when installing. So not only they have costed me 1.5 summers with the same issue I originally had, $13-14k in costs, Health issues for me, my wife and my baby, but they also are now ghosting me and refusing to answer my emails or calls. This for me is as evil as it gets, and should not be even considered within your options for any type of services. Disgusting client service and should be held liable - which we are in the process of.

I had G&S come out this morning for a basic cleaning of my HVAC. The tech, Matt, was very…read moreknowledgeable and professional. He did a great job and, thank God, no major issues of repair necessary. I can highly recommend this company and Matt. An aside: when I asked my neighbors whom to contact to do this cleaning, everyone recommended G&S. There's a reason!

Prior to 2022, I had good experiences with G&S Metal. Prompt and friendly service with reasonable…read moreprices. Unfortunately, the pandemic has affected our local HVAC companies. We had to replace our 112-year-old foundation. This was a huge, four-month-long project. To begin, we had to have our blowers moved out of the way for the duration of the work. Then, once the foundation was complete, we had to re-install them. When calling to remove the units in December 2021, I got an appointment for two days later. The two-man crew showed up early, removed the units, and were finished in less than two hours. I didn't suspect anything had changed with their service. In fact, the crew said I wasn't going to be billed until I reconnected the units. I was happy about that since the foundation work was extremely expensive! When removing the blowers, the R22 refrigerant must be collected and stored, since it's harmful to the environment. This refrigerant is worth more than $400 per pound in 2022 since it is no longer produced, and most units built prior to 2020 still need it for cooling. Fast forward four months. I called to schedule the reconnection. It took several weeks to get a call back to schedule a time for the work. After getting the first appointment, it was canceled two days later. After another week of calling back for a reschedule, I was put on for the following week. When four techs arrived, they said the ground was too soft to do the service then, they wanted to wait another two weeks. When the crew finally returned to re-install the units, I was happy I have Ring cameras all around the house, and inside too. One member was taking as many as five smoke breaks an hour (see attached images). The other was a slow mover and liked to take air-conditioned breaks in the van. Seven hours later the units were reinstalled, and we had cool air again! I was disappointed it took so long to get the reinstallation scheduled but was ok with the amount of time it took two people to reconnect, recharge, and get the units up and running again. Until I saw the bill. $2,414.00. There was only a single line item: "Remove outside units and reinstall". Even if you ignore the smoke breaks, phone calls, and air-conditioned breaks and assume they worked all 9 hours. That's $268.22 an hour for labor. Not to mention, that $2,400 would have been a significant down payment towards a new more efficient, and environmentally friendly system. When I called for an explanation, I never heard back. It's been almost a month of radio silence from them. I must wonder if the delay on reinstall was due to the value of the refrigerant that was reclaimed from my two systems. In the two systems, there were about 24 pounds of refrigerant. $9,600 is a great deal of money. When I started calling other HVAC companies to re-install my units, I would have had to buy that refrigerant to re-fill the systems. That's why I ultimately waited on G&S to complete the work.

Called for furnace service (not working) around 10:30am (very cold weather). Talked to the rep at…read moreStout. She told me she'd get a tech on it, when possible. No more than 2 hours went by and I received a message a tech was on the way. Drew showed up, very professional, very personable, and listened to my experience. Checked a couple things, then checked the furnace. Reset the furnace, waited to make sure it was working correctly, then checked the moisture output on the house. Working perfectly! In and out in ~15 mins!!! Warmth!!! Thanks Drew/Stout! Perfect service AND NO SELL talk! Great service! Highly recommend!!! 5 STARS!

I rent a small farm house off Hugo Drive. The unit on the house is over 35 years old, and our…read morelandlord refuses to replace it. Stout has been out several times and the unit is still now fixed. Most of their technicians are very polite and knowledgeable. Today a very rude technician told me the unit is working fine, and no unit can cool a home when it's 90 degrees out. Funny, he should tell that to the people in Phoenix! I told him the unit ran all night, to which he stated, " it's hot at night too". It was 75 degrees last night. When I called to complain to the owner he dismissed me and told me that "this isn't between our company and you, it's between you and the landlord". He could careless that his technician was rude to someone. I recorded the conversation and he didn't even want to hear it. He even tried to give me crazy story that with the humidity in the air the unit would run all night to get the humidity out of the walls. I'm 53 years old and have owned countless homes in several states and have never heard of such a thing. I believe he knows the landlord and is trying to help her not replace the unit. Repulsive!

Dan and his team has been a lifesaver and has saved us thousands of dollars on a new AC unit…read morereplacement. My wife was commenting how she has never witnessed any AC company literally take apart the unit and do a thorough cleaning and examination. In addition, they were extremely honest about the health and longevity of our unit. It's 19 years old and from what we understand most companies would have suggested that we get a new unit. Dan said this unit is still strong and proper maintenance will help. Thank you, Dan and team for all the great work you have done. This is been an amazing experience working with your company. We have referred people to this company for good reason cause thank you

Allied Aire installed new a/c units and furnaces for my dual-zone hvac system one year ago. The…read moreprice was fair and the installation team was excellent. Everything continues to work great - quiet, efficient and effective. I've had one follow-up maintenance appointment and the technician was fantastic. I am extremely pleased that I decided to go with Allied!

Mike Peterson with Allied Aire was very professional in covering our routine maintenance for my…read morehome. I have had consistent communication with Allied Aire. They are very reliable and responsive to my heating and A/C needs.

They used to be my HVAC people for church and home. I called them on the 24th for a installation…read morequote and they would not bother to call me back. I had thought that since we had been using them for a while they would treat us right it got worse as we went on. Last time they had a replaced a capacitor and a contact which was near $35.00 their cost for parts. Worked on it 30 minutes at most and the bill was about $600.00. Needless to say we are done with them. Use the BUNNY and get burned!

Andrew did a very thorough job on our ac unit for the annual maintenance agreement. He also shared…read moresome new ideas with us to make our unit more efficient and easier to service. Thank you!

Randy and Jeremiah of Cool Tech Heating and Air are the BEST! They kept my old system up and…read morerunning for years and when I needed to replace it they guided me through the process of choosing the best unit for my needs and it's been perfect. They are honest, knowledgeable, reliable and fairly priced. I highly recommend them!

I have been a customer of Cool Tech (Randy) since June 2018. Over the years, Randy has serviced two…read moreof my properties numerous times and even replaced an AC unit at one of them. Cool Tech (Randy) provided my wife and me with excellent customer service in the past, which prompted us to write a favorable review five years ago (Brwnblk R). However, about two years ago, we informed Randy that we were canceling our priority maintenance agreement, and he assured us that we would receive a refund. Despite countless follow-up phone calls and messages to both Randy and Jeremiah, our concerns have gone unanswered. The lack of communication, failure to issue the promised refund, and overall unethical practices have been extremely disappointing. What once was a positive relationship has unfortunately turned sour, prompting this negative review. I urge other consumers to seek alternative recommendations for heating and air services. Unethical business practices like these should be avoided at all costs. Marion B.