Trinity Management owned the building I live in now, which I moved into around 1986. I had about three years sober, and I was ready to attend school and take my DJ career a step up into actual radio. When I'd been in this building for a couple of months, I began to have chronic flu. Usually a flu goes away after a week or 10 days, but mine never did. I can't even begin to count how many doctors I saw. My sobriety went out the window because I couldn't sleep and was in terrible pain. I was diagnosed with fibromyalgia and post polio, but nobody really knew what was wrong with me. It was just a diagnosis so that I could take medication to relieve the symptoms of sleeplessness, pain, asthma, fatigue.. I actually managed to get through school, although my teachers knew I had some sort of mystery illness and they allowed me to come in when I could to do the work. Owing to my mysterious illness, I suffered loss after loss after loss. A huge loss in income..I had to give up my great job as a programming director in probably the top rated radio station in San Francisco. I became an invalid. Life went on this way for well over a decade, maybe longer. Sometimes I was OK and sometimes I was terribly terribly sick.. it had no rhyme or reason.. I'd been hearing from my downstairs neighbors that there was a terrible leak going into their apartment. People kept angrily moving out. Someone asked me if I was flooding the bathtub, although the copious amount of water was in another room. Then I heard about black mold sickness. I had all the symptoms. One day I was able to move my bed, and I pulled the carpet away from the wall and what I saw was the most horrifying thing imaginable. A huge patch covering practically the entire bedroom floor, of black mold and white fungus, and there was even a puddle. By then I'd been in the unit for probably 10 or 15 years. I couldn't move if I wanted to because I was too sick, and couldn't afford to. I could have made a good living but for the mold. It was pretty dramatic when I found that mold infested floor, but I knew the apartment had leaks. I had leaks in the closet, a lot of things I treasured were ruined. I realized that Trinity Management was aware that there was a catastrophic leak and they did nothing about it. They knew I was sick and did nothing. Another unit was opening up a floor down where I felt there wouldn't be this leakage and I was very attached. I'd been here at least 10 years by then. I found out that when you are being poisoned by mold, you don't always make good decisions. Staying in this building was a huge mistake. After I moved into the downstairs unit, I began to notice that every new neighbor was a "neighbor from hell" people who fought constantly, threw furniture, had screaming fights, ran up and down the hallway, drunks, my laundry was stolen, my packages were moved, and put back two weeks later, it just never got better. Did I mention that during the move, two Trinity employees kept hitting on me? Incredibly I've paid my rent every month except for the three month period I had to live in the living room, when I paid half. Before I found the mold, I'd had some nice neighbors but as each neighbor moved, they were replaced by an absolute neighbor from hell. About nine years ago, I began to hear loud whistling, ringing, and buzzing noises coming into my unit. I realized they had put neighbors in who were deliberately blasting amplified noise into my unit. Diabolical and evil! I recently made the decision I would no longer pay rent with the constant noise, so they put the building up for sale. It's been taken over by a woman I would refer to as "unfriendly". God only knows what lies they've told her about me. And here I sit with a horrible, very loud, whistle and buzzing noise coming through the walls and two earaches..By my count, 14 dreadful neighbors have been moved into the three units surrounding me. Avoid Trinity Management like you would a plague. It's been a long, slow, painful, descent. Moving into this building destroyed me. Trinity ruined my life..don't risk yours. read more

Trinity is the Sh!t and I'm not talking about the shhhh around the corner and down a few blocks. Trinity has is very nice and adorable. It gives as if your in a beautiful, classy and kinda upscale area. Then you walk out and it's Crack city, but they make the best of it. I guess that's a good experience if you feel as if you're in a totally different community. That's what any good business would want for their customers. So hands down Trinity is giving luxury. Oh let me not forget the staff that I've dealt with there. They are very nice and make you feel comfortable. Really down to earth and about their money. Not in a greedy way. Sometimes their hard to reach but Duuh, their so dang busy from leasing out units all day. So hands down I would live there! read more

Mails and packages are always lost, steal or placed somewhere else. I have filing police report a lot of times and the stealing continues. Since Greystar starts to manage this apartment building, a lot has change. Reduction of services. No more 24 hours security and you will see unhoused people sleeping at the fire escape/stairs and even by the elevator. You will see people sleeping on the floor and tenants cannot do anything for fear of violence. Worst part, the Property Manager does not talked to residents to solve problems. Trying to avoid residents at all cost. Leasing agents keeps on lying about his presence. He just leaves on the 24th floor and does not do anything to help or resolve any residents concerns. Cleaning ladies are all rude. Previously, cleaners are always cleaning the hallways, now, they vacuum the floors once a week. They will not help in any way, even if you are disable, and will say "not my job". Worst, packages were stolen. I am not sure if the management are the ones stealing it but you will see tons of our mails in their offices and packages on the closets. I have filed Police Report as per Ruben so they can check the CCTV and fortunately, I learned from a friend at SFPD that they can check it without a police report. Liar. Liar. Liar. Asshole! Wait until I gather all the tenants again. And bring your shit to City Hall. Corruption, stealing, liars, mismanagement and most of all, a bunch of asshole that used the tenants for their own shit. read more

Management here does not prioritize tenant health and safety over profit. Due to a neighbor breaking community rules and smoking in her unit, my unit has become unsafe and uninhabitable due to the secondhand smoke. The air quality in my apartment is very unhealthy and hazardous. My request to be moved to a different unit for reasonable accommodation was denied for the sake of money. If I were to move into a different unit, I would need to accept a rent increase of $400+. Management said they would not honor my current rental rate if I moved units. I am stuck in unsafe living conditions for the sake of their profit. read more

Trinity Management Services - An example of the air quality in my apartment when the neighbor smokes. - Property Management Near Me - San Francisco, California

Trinity Parking Garage San Francisco, CA Paid $30 for parking when leaving the garage and when we got to the exit we were required to pay $5 more dollars to get out...I expect a credit for parking next time...send credit to Christine McGrath 239 Corralitos Road Watsonville, CA 95076 or my email teenmcgrath@gmail.com read more

This company was amazing to work with. I spoke with James on Wednesday and scheduled a viewing of a property that we were interested in seeing on Thursday, we loved the property and submitted an application that Friday. Lola and Tony were so helpful through the entire screening process. I was able to communicate with them both throughout the screening process, which made it so easy and I did not miss any work. Everything was seamless, and we signed our lease today. Thank you Trinity Team! ​ read more

I wish there was a higher rating for leasing agent Mabel at 2133 Stockton St. apartments. Mabel took an interest in my struggle to find the right place and showed such patience and guidance for me that I am extremely grateful. Her knowledge and the way she transmitted it to me is much appreciated. Her sticking with me as I worked through the different problems that cropped up along the way helped me not give up. She was encouraging and her professionalism, and knowledge of her business can't be topped. She is a thoughtful and personable leasing agent, and understands the difficulties people face when moving. Thanks again Mabel. read more

Finally my account has been cleared and I finally received my full deposit less any interest owed. I can never recommend anyone to rent from any Greystar Managed Property. It's too bad because Trinity was a great landlord. Greystars reputation is all over the Internet so it can't be disputed. Glad I got out when I did. read more

I have had issues with trinity managment. When I tried escalating the issue to corporate the person who spoke on the phone was so rude I even straight up told him since he's the receptionist if he could transfer me to the District manager. He refused to be accommodating since he said it doesn't sound like an emergency. He was rude enough I even called him out on his rudeness which I have never ever done to anyone in my life. Dude was so rude before I even said thank you for your time he slammed the phone down and cut the call ?!!! Trinity services just sucks overall and they will charge you for every little tiny thing read more

I am a building Manager. As one might surmise, when choosing a rental prospect it is very important to verify information on a rental application. In my case, prospect told me they lived at a Trinity Property (1177 Market St.). I called Trinity for a rental verification. Auto service said to email, and gave the email address. I sent an email -- no response. I called back twice. Both times the only way I could get a live person was to select for interest in one of their properties. Both times the agent was pleasant, but said all they could do was send a high priority message to the "main office." Neither times did I receive any response, even though I told them I had a lease signing the day of the second call. I receive requests for rental verifications all the time. Understanding the business, I consider them high priority and always respond within 24 hours. If this is how their "family business" is run, then I see why prospect is unhappy there! read more

I've lived in a Trinity management building (Marina location) for 11+ years. Early 2022 I decided to move to their new location at 1177 Market street to be closer to my office and live in a newer apartment. I visited quite a lot of places before deciding on 1177. My main criteria was that I wanted a quiet place, because after spending the past 11 years feeling like I was sharing an apartment with my neighbors in the Marina, I've had enough. Plus since I am working from home half of the time, I needed to be quiet. When I toured the other Trinity buildings at Trinity Plaza, most of the staff were quite honest about the noise and I really appreciated that. Also, after visiting a few apartments with a direct view of the crack addicted zombies down on 8th street and Mission, it was clear those other locations were not right. 1177 Market was different, brand new building, apartments are nice. Don't expect anything less than people on drugs screaming all the time under your window, this is San Francisco after all. I was promised by the landlord agents (don't remember their names) that this apartment was quiet and I would not get any issues with that. I visited the apartment twice. So, I signed in. The apartment was very dark past 3 PM. The gym is good. The rooftop very impressive however you won't enjoy it more than a few times a year as it is super windy and can turn cold very quickly, they close access early. Building is dog friendly. Some dog owners are walking their dogs past 10pm and you will hear them barking in the hallways every day. One time, a dog (I really hope it is a dog) pooped the hallways and the smell stayed for the entire day. I am glad I was renting parking space because I never felt safe leaving the apartment by foot, day or night, the streets of SF are full of needles and drug addicts. The bank across the street and many businesses around are also closed, the Whole Foods Market is now closed at 7PM! Is it because all the zombies are scaring employees? Now, let's talk about noise. On the very first weekend I moved in, the neighbors upstairs decided to throw a party with really loud music. It was my first week there so I decided to suck it up and hoped I would get the quiet apartment that I was promised. Oh boy I was wrong! Once or twice week someone upstairs starts screaming and crying at night or in the early morning. This was really scary as I did not know if that person was in trouble or not. I contacted the management many many many times, through their Rent Cafe application, nobody ever replied and they just closed the ticket after a few days, but nothing changed. I emailed the management a few times, they replied that they would be taking care of it, but of course nothing changed. One morning I went to the management office to explain what was going on, in person rather by email. I was told that this person had some health issues (and they disclosed what type of issues with me! Why would Trinity Management disclose this type of private information with another person???). I was also surprised to discover that as when I signed the lease, I was told it was very quiet. So, I decided to just wait and see if things would get better. After 3-4 months, I've had enough. I spent 2 months in a different city, coming back only for 6 nights across that time. Out of 6 nights, 4 were disturbed by the same neighbor upstairs! After 6 months Trinity was still not able to deal with them. That last one, from 7PM to midnight, they were throwing things on the walls, the floor, jumping on things, it was a nightmare. About 2 or 3 in the morning that I decided it was enough. I could not find the number to call security so I went downstairs to talk to them. They were super nice and expressed their concern. I explained the problem, and apparently they were already aware of that person was having issues. That poor lady at the security was freaking out, she did not want to go to that apartment alone in the middle of the night. She was really concerned for her security (I think the renter had a dog that seemed intimidating?). So, she called for backup and went to talk to them. The noise stopped shortly after, but it was too late for me to be able to sleep that night. That day I decided that I've had enough and was ready to leave this building for good.I talked to Trinity and they were aware of everything and tried to deal with that neighbor, and have done nothing but hide it from everyone. Now, I am facing 1.5 times the rent for breaking the lease because I could not live there anymore. I talked with Jeremy (Trinity agent at 1177), he as very helpful and was able to reduce that amount but I ended up thousands of $ out of pocket because Trinity made my life in their building miserable. I really hope if you are looking for an apartment, you would not consider 1177. Do not disclose any private information to them because they could not care less about it and will share with anyone. Good luck! read more

UPDATE #2: RENT ANYWHERE ELSE. Despite spending $275 for cleaning, $100 for carpet cleaning, and hours repairing an unrenovated 1970s apartment I lived in for 7 years and paid nearly 200k in rent for, Trinity Management Services charged me nearly $500 for cleaning and painting. Have a look at the photos I posted. Think I owe them $500? I now have to waste more time suing them in small claims court--which I will do. Please do yourself a favor and do not do business with these people. UPDATE: "The most unethical landlord in San Francisco." I advise anyone considering renting with Trinity to look elsewhere. The apartments are overpriced and the management company is unethical and dishonest. After nearly 7 years in my home at 2133 Stockton, I made the decision to move, rather than continue renting with Trinity Management Services. As a person with a disability, this has been indescribably stressful and challenging. Trinity had no issue trying to bully me and gouge me for rent as a loyal tenant, so I have been losing sleep about what the "chargeback fees" for moving out will be. Therefore I have spent several hundred dollars painting and repairing the apartment before vacating. Receipts and photos of my empty home have been posted below. After posting my Yelp review and speaking with a lawyer and a Rent Board counselor, Trinity was suddenly willing to negotiate without forcing me out on the street for 3 days, but still above market value and with the new addition of paying for water. I found a gut renovated 1 bedroom with an office and bay views nearby for what they wanted to charge me for my junior 1 bedroom that hasn't been updated since the 1970s. The bullies at Trinity also wanted me to provide an invasive note from my doctor stating that I was disabled and it would be unhealthy for me to move out of my home during a pandemic AND to sign a nondisclosure agreement--that's right they wanted me to sign away my right to say anything publicly about them and their unethical tactics. The lawyer advised me to just move and said Trinity is "the most unethical landlord in the city." When I said they're "the devil I know," she said I'd be in better hands with ANY other landlord. I will miss my old home, but I didn't feel comfortable after being lied to and gouged for rent by a company I have been loyal to for 7 years. If you are a current tenant and they are telling you these lies, push back. Better yet, just leave. It's a renter's market right now. If you are a prospective tenant, I advise you NOT TO RENT in any building owned by Trinity Management. Look around, you can do better. The apartments are overpriced. This company is awful. If you are considering 2133 Stockton, here are the pros and cons. PROS: - The building is old and dated, but very clean and well maintained. The maintenance crew are fantastic and quick to respond. - It's centrally located and in a safe neighborhood. Bianca and office staff are also very responsive and easy to deal with. I feel bad for them having to be the mouthpiece for the horrible company they work for. CONS (besides the ethics issues): - The walls and floors are paper thin. I can hear my upstairs neighbor snore and my next door neighbor's phone buzz. The floors creak. If your neighbor is showering or even running a sink, the pipes HOWL and are loud enough to wake people up. You can hear entire conversations even when people are speaking in a normal voice. - Most of the apartments have ugly light beige carpeting that gets dirty really fast (light carpeting in the middle of San Francisco is a bad idea). You'll need to pay to have it regularly cleaned. - The appliances are the cheap and fall apart. - Security has been an issue for years (read the Yelp review about the carjacking and Trinity's response). I have had thousands of dollars worth of packages stolen. Trinity didn't do anything about this until recently by installing a camera and moving the mailboxes beyond the gate. I think they only did this because thieves started breaking into the mailboxes and damaging Trinity's property. They don't really care if your packages are stolen or carjackers have keys to the building. - The patios are nice, but be warned you will have a LOT of seagull poop all over and the back of the building is an insane wind tunnel most days. It limits how often you can enjoy your patio, even in good weather. - The laundry machines are expensive, break a lot, and there aren't enough of them for a building this size. Finally, I've heard from former neighbors and Yelpers that they play games with your security deposit, so I've attached photos of my apartment when I moved out. It has been professionally cleaned and carpet shampooed. I have in writing that I will not be charged for paining. If my deposit is paid back in full, I will provide an update. read more

See all

Had some issues with my apartment and Quincy solved them. He's very polite and professional! Thank you for your help!

After living here for about 10 years without a lot of issues it has gone completely down the drain in a matter of a few weeks. After our upstairs neighbors moved out they replaced the carpet with wood floors on Inauguration Day and that is when things changed. Luckily by the end of that week we gave notice and are leaving this nightmare as quickly as possible. The night manager has moved into the newly renovated apartment with the new wood floor. Literally having the upper hand here, and being fully aware of the multiple daily complaints I have had to make regarding the noise of him and his girlfriends relentless stomping that causes our walls and cabinets to shake since the day they moved in. In addition now that the wood floors are in you can hear the opening and closing of closets, the wheels of the vacuum rolling across the floors and them dropping things...all which they do constantly. The other big give away is that their antics stick to the 10am -10pm hours, sometimes they give or take about 30 mins. But I'll give them a little credit and say their intentional intimidation and torment typically doesn't go past quiet hours. I had to visit the sales office this past Friday after constant noise has caused such frustration I ended up shaking and in tears over what feels and sounds like constant torment from them. Not only has this taken a mental and emotional toll, it has taken a physical one. To be honest, had we not been subject to this abuse, I would have given the property 4 stars. As I mentioned, we have lived here for 10 years in an apt that faces Bay St and is under a bar, so we were used to noise and have never faulted Trinity Management for things out of their control. The only reason they are keeping the two stars is due to the maintenance staff who are kind and friendly. In addition, Daisy, the assistant manager and to some degree the manager Bianca have tried to do their best to hear my concerns and mentioned that every time I make a complaint they act on it. But, sadly, there is no reprieve from the noise, shaking of the walls and cabinets from the upstairs who seem hellbent on making living here completely miserable until my move out date. It's sad that after 10 years of residency in the same apt it took a member of their management team less than a week make this place I called home for so long a place I can not wait to leave. I feel very sorry for whoever moves in here after I'm gone. As I mentioned, Daisy and Bianca both mentioned they have spoken with him, which I do believe is true but, I assume it either falls on deaf ears or he just has no care or consideration since he's management and I guess feels entitled to do what he wants. read more

I want to thank Nina for the professionalism she has demonstrated the whole three years I've lived at the towers. Every moment I see her either through the glass windows or in person, I have never see her without her positive smile and attitude. Nina helped me transition into my apartment when I had to commute 90 miles a day to work now I'm less than .10 of a mile away. We worked through the COVID epidemic and she was behind me the whole way. I believe she is one of the most valued asssets trinity has to offer read more

URGENT for current and potential tenants. Request specifically to have your bathroom vents cleaned and then verify. I asked for this to be done over a 6 month period. After confirming with the property manager that they had verified it was in working order and clean, I opened it up to verify and found a horrific scene. See attached photos. read more

See all

Trinity doesn't seem to have square footage for any of the apartment rental buildings I was interested in, not even an approximate! Beyond stupid. In a world where property management companies are springing for 360 virtual tours and great service, so customers can know the basics about the place without having to make an unnecessary trek to each apartment complex, these guys just don't seem to care. I was also supposed to receive a call back twice from 240 Dolores Street for a viewing, that's under Trinity management, and nada. Totally unreliable. read more

I have to say: stay away from 2000 broadway! Even I moved out for over 40days but they keep giving me a lot of headache!!! After the toxic smoking issue I had no choice but ask to transfer to #901 from #1002~ before the transfer, leasing Agant Kim told me that was the best choice for me but they didn't disclose there was going to have a laundry room turning down project right besides the room... they are not trustworthy. So in 2000 Broadway way I moved from #1002 to # 901 on Jan 16, but after I knew that news I tried to change to another unit but none of them wanted to help! They don't care!!! so I chosen to move to another trinity's building on Jan 25th 2020. What shocked me is I didn't live in 2000 Broadway in Feb, but I received the Feb rental bill for $2799. they charge me $95 moving-out deep clean fee, $45 painting fee coz they tell me there is the pencil spot on the wall, which excited before I moved in... I even don't have pencils!!!! also they charge the carpet shampoo fee for $89, for this part luckily I claimed it when I moved in coz this stain was so obviously so there was evidence on the paper they can not deny the carpet stain's responsibility. But for the one pencil spot on the wall I didn't even thought that would be an issue so i didn't claim it on the paper. Until today is over 40 days after I moved out but I don't receive any of my deposits refunded! So I emailed the 2000 Broadway- Rob last two weeks for two emails but there is no any response!!!! In the second email I told them if they don't respond I will consider to fill the small claims complaint form but they still no response~ I called the helpline at 415-5636333 last Friday and told the helpline staff my concern, he told me he would send the message to Rob for priority message that day.... nothing happen .... I don't know how to describe their management and the way to treat the tenants... I can attach some pic when I move out from #901 which is tidy and clean maybe the stove need to be clean but this doesn't take one hour deep clean fee for $95!!!! I just stayed in the unit for 9 days how come they want to charge me so unreasonable fees???? For the one existing painting spot? I am filling the form and will sent to them soon! read more

See all

Please see the attached photo. I found this message posted on the front gate of 2133 Stockton Street at 7 am. It's a harrowing account of a resident who was robbed at gunpoint right outside the apartment building. The robbery happened on Saturday at 10 pm, leaving this person without a car and without keys to the building's perimeter doors and his/her own apartment. When this person called Trinity Management, they refused to do anything and told him/her to not to expect any help until Monday. Isn't that lovely? When I went out again at 5 pm, the message had been taken town. I normally like to walk to Safeway or Trader Joes for groceries in the evening, right before dinner. Now I feel like I have to make sure to get all my errands done before sundown because I am terrified for my safety. This is not an isolated incident. It's part of a disturbing pattern. I had a package worth hundreds of dollars stolen. Several other people had their packages stolen. Two families on the ground floor moved out after some rando started regularly jumping in and out of their patios to get inside the complex from the Worden back alley. You know what would have prevented these incidents? Security measures: cameras everywhere and/or a security guard. Residents have been complaining about incident after incident and begging for heightened security measures, but management simply doesn't give a damn, and will continue to do nothing that will cost them money. read more

Trinity Management Services - Found this posted on the front gate of the building this morning. Terrifying. - Property Management Near Me - San Francisco, California

There is no email address for the residents to complain. I live in 33 8th street. Tried calling to all the numbers but noone attends the calls. read more

The front desk staff are extremely pleasant and friendly especially, Lalita. She always says hello and has a smile on her face. I have not experience any negative issues as of yet The have an easy portal to pay your rent ,and washer and dryers on every floor. They seem to be constantly cleaning.. The location is very convenient to MUNI and BART.. We have since moved out and I was worried that I was not going to get my deposit back. I am pleased to report that I received 100% of it back. I did spend a lot of time following all the items on their exit paperwork.. read more

See all

Unfortunately, my experiences with 350 Union's management were not as favorable as Ross's. Luckily, all worked out alright in the end but I really had to jump through some hoops to get my full parking deposit back. The parking garage is nice though even though it is EXPENSIVE and the rates are rising... read more

NEVER GOT MY DEPOSIT BACK. There are a lot of Yelp pages for this company and its apartments. I'm guessing they create a new page after enough bad reviews build up. Try searching for variations of: Trinity SF, Trinity Management Services, and 350 Union Apartments. Try searching for their parent company, Trinity Management. I was month-to-month on my lease. I contacted my leasing agent almost 2 months before my intended move-out date. No response. I find an email on the Trinity website and manage to find a contact person, Abel Geronimo. I give him my 30-day notice. A few days later he sends me a form to fill out. I send the form back a few days later. A few months pass and I receive neither my security deposit back nor any explanation. I contact Abel, only to find out that I was charged for 10 additional days because the date my "30 day notice" started was the date the form was received. This was never communicated to me and the fact that it took multiple days to even receive this form after I gave him my written notice is ludicrous. I provided a written notice of intent to vacate which is exactly what my lease dictates. To all you SF renters- **know your rights** The SF Tenants Union website provides a great overview. If your security deposit is wrongly withheld, you can take the rental agency to small claims court. It costs $35 to file and you may be entitled to up to twice the amount of your security deposit. read more

In my opinion and experience, Trinity is terrible once you sign a lease. My experience?: They send emails with a "no reply" function, and do not provide an email that you can send back to. They erroneously bill you for things and then fail to respond to letters contesting the charge. They keep billing you by email, with "no reply" allowed. In fact, they make it as difficult as possible for you to correspond with them. Actually, I'm hoping they will email me in response to this review; cant find any live email address for them online. read more

Cars broken into every week I'm using parking space from Trinity's Casa Dolores and my car was broken into. - No Security - Every week cars are getting broken in even if nothing is stolen and nothing was visible from outside. - Parking rates are increased without any prior notice. The security at Trinity's apartments is crappy. No cameras as such. I would never ever deal with this company. #HorriblePlace read more

Trinity Management Services - Horrific, Cars getting broken in every week - Property Management Near Me - San Francisco, California

BED BUGS! BED BUGS! BED BUGS! I moved to the sixth floor of the Trinity Apartments at 350 Union Street less than 3 months ago and I have already moved out. My husband and I moved all of our stuff into the apartment, and he woke up the next morning with a bed bug on him. We then looked under the mattress and the bed frame was covered in bed bug activity (eggs & feces) - it was disgusting! The inspectors came and determined that we needed to treat the place. So we had to dry all of our linens on high heat for an hour and inspect every single item we had just moved in to make sure there were no eggs. We were unable to sleep in the unit for 6 nights because of the bugs/treatment process. After we returned, we requested a new mattress, bed frame, couch, and linens, because WHY would we want to use those gross things. Trinity reluctantly replaced our furniture but did not reimburse us for the money spent on laundry. It is important to mention that this entire time, we only received maybe one apology from the property manager. He hardly answered or returned our calls and was extremely difficult to get ahold of, making the whole situation that much worse. Flash forward a couple months, we are now all settled and I am getting ready for work. And there I find on my shirt (hanging in the closet) ANOTHER BED BUG! The inspector had to come out again and retreat our unit, meaning we had to re-dry ALL linens and re-inspect everything we own again. We decided that we did not want to return to the unit again once our items were inspected and clean. We just wanted to get away from the nasty bug situation. We also found out from the neighbors that our same unit had a terrible bed bug incident a couple years ago. They said that the entire unit was cleared out (furniture & carpet included) to treat the situation. Needless to say, that unit/area clearly has a much bigger bed bug issue than they realize, and we want nothing to do with it. The lack of communication, responsiveness, and an apology from the management was unbelievable. Not to mention the fact that on top of the bed bugs, our bikes were stolen from the parking garage where they were locked, and we put in a maintenance request for a broken window when we first moved in, and the window still hasn't been fixed. Overall, my husband and I had a very negative experience with Trinity SF, 350 Union Street apartments and the property manager. We do not recommend this place... unless you like bugs :) read more

The units have terrible sound isolation, I'm able to ear my neighbors snore and each pigeon or seagull that is walking on the roof. Don't expect to enjoy your balcony, the place as a bird infestation problem and it will end up full of poop. Management may take weeks or even not reply at all sometimes to requests done via email. read more

I'm a neighbor in one of their buildings. Tenant screening doesn't seem to be their thing! Last two weekends their tenants have had loud parties way past 11pm. Called police out. Contacted Trinity via their website and every number. Doesn't seem like this Damon Naeem guy is really managing his properties as he won't answer the phone! Trinity Management give landlords a bad name for many reasons! Being a landlord myself, i vet my tenants, make sure they are not bothersome to the neighbors and if a complaint comes in deal with it immediately. Certainly not the process this company is using. read more

Trinity Property Management at 1188 Mission St,aside from good residential spaces, offers excellent maintenance services with in house staff. Members of the staff are quick to respond to queries that can be as insignificant as a fixing a lop sided blinds to heavy plumbing repairs. One member of the staff, I'd like to personally acknowledge and thank is Mr. Andres Oliva- the manager of the housekeeping staff. Andre has always demonstrated professionalism, is prompt and rises up to any task with enthusiasm which I've appreciated. I feel safe to have Andre come into my apartment even when I am not around and have him do this magic. In difficult times as these, Andre has been consistent in the role he plays to keep our faucets from not leaking or appliances from acting up. My sincere thanks to Andre and his team of super star supers. read more

Beautiful property, but it feels more like a college dorm than a residential community due to noisy parties and gatherings. While maintenance is responsive, property management is slow to act and unethical. They took over a year to get the communal laundry machines and dryers repaired, and spent half of my deposit on cleaning and painting after I moved out, which tenants aren't on the hook for according to CA law. Packages get stolen on the regular (even pre-COVID) as there is no mail security, and three apartments got broken into and burgled in my second week living there--to which, management responded, "Lock your doors." read more

I wanted to give a shout out to Mike (2133 Stockton) in Maintenance as being very responsive and for working hard to assist everyone as soon as possible. Things have been stressful for everyone since the COVID-19 Shelter-in-Place started and we feel reassured by how the onsite staff, as well as Bianca and Noah in the Property Management office, have been handling everything and taking good care of us. read more

We lived at 2 separate Trinity locations. The first refused to return our security deposit for undisclosed reasons. It took a month of constant emails, until we threatened to sue, before they finally responded with bullshit explanations of the cleaning service they hired to clean the place after we left. Ultimately, we did not sue, only because we are busy students and we had forgotten to take pictures of the place, which we thoroughly cleaned, before we moved. That was our mistake, make sure that you do that before you leave! Previous reviews have said that they sued Trinity and won because they had pictures and videos of their unit before they moved out. We plan on doing that this time around. The second location hired a known asshole law firm to notify us that our lease was not being renewed. They gave us no reason for this. When we wrote and called the law firm, we received no answer. When we went to the management office in our building and asked twice about why we were not receiving a response from their lawyer, they first said that they would check in with them and then the second time, they simply said that we would probably never hear back from the attorney. Utter bullshit. At this point, we were so sick of them that we just found some place else. We WILL be suing this time if they do not give us back our deposit. The amount of headache and grief they have caused us cannot be iterated into words. TL;DR DO NOT RENT WITH THEM. They are beyond shady. The lawyer they hired is known for teaching landlords how to legally push out tenants with no cause. read more

I had the privilege of having Sebastian as my maintenance technician while I was a tenant at Trinity apartments in San Francisco. He's very professional, organized, and was able to solve my maintenance issue in a timely manner. I was having issues with my garbage disposal in my apartment. He responded to my maintenance request on the same day. He showed up with the appropriate ppe and was aware of the social distance regulation. It took him 10 minutes to fix my garbage disposal. It's been over a week and there has been no issue. Happy to have received services from Sebastian. Please request his services if you're looking for a professional and efficient service provider. Best, Tuquan Harrison read more

Trinity's mission statement says "Striving to deliver great customer care consistently" This is 100% a LIE. I applied and got approved by myself. After, I wanted to add my partner as a roommate which Teri Woodworth stated that I was not able to add my partner after the contract was signed. This is very strange because if my wife is pregnant, then Trinity would not allow my wife to live with me even though I was already approved? Impossible. I asked her to please escalate the case and she said "your partner did not qualify, period". That is very unprofessional and rude. She also stated that I needed to pay, even though I have never been in the building and I don't have the keys. Her emails did not include directions of whats the next step. She was all cut and dry on her messages. Again, she is NOT the kind of person that STRIVE to help others as their mission statement. I emailed Terri 2 times that I wanted to talk with her manager and she ignored my messages until 4 days later. I have call the leasing office since Thursday until Sunday and they only send messages. I have called more than 7 times and they have emailed to the office more than 7 times and after 4 days, I got and email from Teri stating that they cancelled my application. Which is good but still I have not receive any call from a manager, which is what I have been asking for. Also I have mentioned to the customer service that I wanted to talk with the building manager Robert Lalanne and he has not called me. Very irresponsible. Teri also said that because they are working from home, they are not allowed to talk. Are you kidding me right now? We have exchanged so many emails. I could have saved a lot time in emails if at least she would have called me. Still as of today they, including management, have ignored my request Horrible experience. read more

Disclaimer: The apartment building is nice and clean, but on the pricey side. First of all, the customer service during my stay was a strong 2 out of 10. Everyone from the doormen to the management team. The doormen rarely help you if you have questions, need assistance moving packages, or need help getting in to the door. The bigger issue is the management team which is incredibly unaccommodating to any issues you may have with your stay and don't make a genuine attempt to help. read more

Quite possibly the worst company ever. Since I signed my lease at 2000 Broadway I have had nothing but problems with them. They promised me a renovated apartment only to tell me the day I was set to move that they hadn't even started the renovations yet. Obviously there was no way I could wait any longer so I had to move into the unit as is. They charge you for every little thing there, their security is AWFUL. They have such a big problem with people breaking in and stealing packages that they had to move the mail room down to the garage, but fail to do anything more to keep residents safe. A man broke into the building several months ago and I ran into him coming down the hallway to my apartment. He walked up to me as I was opening the door and tried to push past me. I was able to block him from entering and luckily he was unarmed and I immediately called the police (which btw they did nothing) but no further action was taken by management to make the building more secure ie: adding 24 hour security or even just night security. They have a system which enables just about anyone to get approved for their apartments so if you are weary about who your neighbors might be I do not recommend going through Trinity. Not to mention their apartments are basic and extremely low quality. My carpets were badly stained, one wall was just bare concrete while the rest were stucco and the laminate countertops were constantly peeling. Don't be fooled by the nice views at 2000 Broadway and the affluent neighborhood, you will be severely disappointed if you move here! read more

When I went to move out due to COVID was told that trinity had a new policy over the phone for breaking their lease. They raised the rate to 2.5 months(1 month notice, 1.5 months rent) during the COVID crisis since a lot of residents wanted to move out. After I moved out I was given a detailed list of what I would have been charged for and made sure to get it signed by the property manager on site. They added extra charges to my bill anyway and told me the sheet isn't holistic. I was told by the property manager: "The bottom area is to identify items that may not be covered in the line items. Since the carpet is indicated, we do not add a note about it" Rental agreement seems arbitrary, trash is $70 a month, and residents are disgruntled and are trying to move out. When moving in I was told by the leasing agent to lie on my rental application to qualify to rent the apartment. I wouldn't lease with them again. read more

They kept about 75% of my deposit. Basically they are gouging me for renovating the apartment. Really scummy management. I asked them to give me pictures for the "damage for which they are repairing" but its easier to ignore now that they have the money. Please do not rent from them or from 2133 Stockton St read more

Hansel and Gretel witch... I moved into a unit about 4 years ago and vacated less than 3 years ago. They were very particular about needing me to get them their check and moving in immediately. Living there was fine. If your place is furnished make sure you never lose a fork. When I moved out I had to call them none stop for a day to get them to verify my residency to my new landlord. It took them about 5 days. Now I am moving again. I've sent several e-mails to their generic e-mail for verification and only got one response which was an automated response saying I needed to fax them a signed piece of paper. That's a little arcane but I did it in hopes of my future landlord hearing back within 48 hours. I was told it would be no later than 48 hours. It has now been 4 days with no response and now that e-mail has away message saying that they won't be able to get back to anyone for another week. I paid on time and was a model tenant. They always wanted my money on time but when it came time to do anything else they have been COMPLETELY unresponsive costing me an apartment I really wanted. There buildings are OK and if you need a place to live for a month or so they are fine but don't count on them being a reliable business or reference for you. read more

This review is for the property at 350 Union St. I've read a lot of negative reviews on here but have to say that I had a different experience. I lived in this apartment for 14 months and truly enjoyed my stay here. I would have stayed longer, but my family was back on the East Coast and in the end I decided to relocate back home. A month or so into my stay I was having some back issues. I don't think my mattress was new and it was really doing a number on my back. I sent a maintenance request to Trinity through their online portal and within a day I had a brand new mattress. Same for my stove/range. It was old and dated when I moved in, but it worked, or so I thought. Cooking is the way I relax and one day I decided to bake, just to find that the oven temperature control wasn't working. What should have been in the over for an hour at 350 degrees was burnt to a crisp in 20 minutes. I again sent in a maintenance request via the portal and when I arrived home from work the next day I had a brand new range. Washers/dryers were also fixed promptly whenever I reported a problem. I'm giving this apartment complex 4 stars instead of 5 because there are a couple of things that could be better. The washers and dryers should accept debit/credit cards, or then have a change machine in the building. Having to go out looking for quarters was not fun. My apartment was also broken into once and I was robbed of various items. While the management responded right away, and had my lock changed on a Saturday night at no charge to me, I felt that more could be done to prevent people from getting into the building. Or at the very least install cameras. There was one camera by the mailboxes, but that was it. Overall I enjoyed my stay in the city by the Bay and if I ever have the need to live in San Francisco again I will be looking at this property, again read more