HE LIED TO ME. READ TO THE END. I called for a price. The…read moreperson answered the phone took the tire size and gave me a price of $70. He said that they don't have the tire but they can order it. I stopped by to check how many tire do I need to change. In my opinion, I felt that only one tire needed to be changed but I wanted their input. The same person who took my call came out to check my tires. One brand new I just changed recently, one is low on tread, and 2 looked fine for me. He said no you need 3 tires because these 2 are one 6 years old and the other is 5 years old. When we went inside to get the order, He said they are $100 each. Then I said that is too much, you said $70 on the phone and I am on a limited budget, then he said I can find something for $85, I said fine, then he came back and said they are out of stuck. Only 1 left. At this point I could sense the dishonesty on his face so I left. When I got home I checked my tires. One has DOT code ends with (4319) and the other with code (0820). That means that one tire is 4 years 3 months old, and the other is 3 years 11 months old. So he lied to me to make the sale.

From the owner: Southern Tire Mart is your source for America's favorite quality brands. At locations throughout…read morethe southern United States, we continue the mission we began in 1973 to serve families and businesses with the best passenger and commercial tires on the market. And, to provide you the latest in parts and products at the best prices with unparalleled service. Whether you're looking for semi-truck tires or car tires, you'll find just what you need right here and you'll discover why Southern Tire Mart is North America's #1 Commercial Tire Store!

Your "technician", which you are standing behind, stated he checked all the fuses and they were…read moregood. The dealership checked the fuse related to the issue and found it blown. Replaced the fuse and drove the truck 1,300 miles back to Michigan with no problems. The wires had corrosion build up on them, so I can see where Armando would have blindly diagnosed it as a wiring and starter issue. However, as a technician myself, I know the first thing you do is check the fuses related to the electrical issue you are experiencing. Hence, the reason I questioned Armando about the fuses in the first place. Fact of the matter is, a simple fuse would have been the fix to get the truck back to my shop in Michigan. It would have cost me less than $200. Small mistakes create large problems. Owning up to those mistakes is not always easy. However, when the evidence is put right in front of you and you stand on pride instead of righteousness, the problem then becomes even bigger. I'm at peace with the ignorance of your "technician". It was a valuable lesson for me. I paid $1,384.90 for this lesson. The only good to come of this, I learned from my mistake. Have a great evening.

From the owner: Known formerly as Pilot Flying J Truck Care, Southern Tire Mart at Pilot Flying J is a growing…read morenationwide network of services and products catering to professional fleets and drivers, offering preventive maintenance, tire care and 24/7 roadside assistance. Featuring trusted brands like Michelin, BF Goodrich, Bridgestone, Yokohama, Zenna and more, Southern Tire Mart at Pilot Flying J is devoted to keeping America's drivers road-ready.

I want to give a shout out to one of the employees here. A different store had quoted me $280 for…read moretire pressure monitors. When I came to discount tire, He quoted me $210. When he went out and checked my monitors, he said there was nothing wrong with them. They only needed to be reset. His honesty impressed me and he saved me $210. I wish I got his name, but I will definitely recognize him when I go back to do business here. Thanks for your help and I will definitely be back.

Discount Tire has always treated me very well, and this time was no exception. They found a way to…read moresolve my problem quickly, and charged less than their estimate.

I'm going to take off a star based partly on my experience today. I bought five new tires for my…read morefifth wheel yesterday and set up to have them put on today. I arrived at the appointed time, even about 10 minutes early and got my paperwork finished. I waited about 45 minutes and went outside to see how it was coming - since you can't put an RV in their bay. I didn't see anyone working on it, so I went back inside. I waited another 20 minutes and checked again. Still nobody working. So, I wait a while and go out again. Still nobody, so I talk to the guy that sold me the tires the day before. He goes out and checks and they had replaced the tires, but no one had told me. I don't know how much time I wasted, because I don't know when they finished; but I'm guessing it was in that first 45 minutes. Would have been nice to know. I'm still a fan of Discount Tire. I've bought at least 7 sets of tires there - I've lost count beyond that. Always got decent prices - sometimes great prices - and they are always good to deal with. Flats fixed free, good warranty, free rotation... What's not to like?

I was torn as to what to rate them as they are generally nice people and I do not like giving nice…read morepeople a bad review. Unfortunately after the experience I have had I have to do so. I ordered new wheels and tires for both my new 2024 RAM 2500 Limited and my wife's Jeep Wrangler Rubicon. The initial install went great aside from them leaving all my new wheels and tires a mess from the install. Hey, these things happen, but is disappointing when spending that much on nice new things. What is causing this post is I took my truck in for a rotation and while doing so one of the techs didn't pay attention and broke off a wheel stud with his impact gun. They told me they did it and gave me info to get it covered, but unfortunately I had to handle finding a shop and handle getting fixed, taking a 1/2 day off from work. Then it was a pain to get reimbursed - not at all a good experience. Zero customer care. A few weeks ago it was time for another rotation and this time I decide to have the dealership do it as part of a service. I immediately get a call asking who last worked on my tires and wheels. I ask why and they proceed to tell me (2) of the studs are broken off 1/2 way inside the lug nuts. The opposite side from where the previous tech had broken a stud. I had to pay to have dealer fix and then when I try to contact Discount Tire, I either get left on hold or leave a message that is never returned. This happened multiple times. I decided once again to try contacting Discount Tire before leaving a negative review and Josh is not available so I speak with Derek. Derek seems to actually take an interest and I explained everything to him and he agreed to reimburse me for the costs caused by damage. Just needed a receipt. I let him know I was traveling and would get with him later in the week. I called him and due to our schedules not aligning I emailed him the info and asked for a confirmation that he received what he needed. Now radio silence. I have tried numerous times to reach him for the past week or so, 10+ rings for someone to answer the phone, sitting on hold for 10+ minutes, I have now decided my time is worth more than this effort and money. I have posted a picture the dealer sent me, I do not have a picture of the original damage. Yes everyone is nice, but the reality is I cannot trust them to work on my vehicles nor do they seem to have their business running in a fashion focused on customer service. Be cautious on using them for anything.

I must brag on the service at Tom's Tire Pros I used to…read moretake my car to a dealership in town and really thought they were good until I discovered they had lied to me about some routine car care that they said they did, only to find out later it was, in fact, never done. They will remain nameless. It is not my nature to slam a business. Personally, it shook my confidence and trust, though. Fast forward. Had to buy four new tires after the discovery of the "false care" from them. My son recommended Tom's Tire Pros, so I bought them there. I had to charge them so had all of the road hazard insurance added. Then, I called and had the wheels aligned there and decided to go there for my oil change. The alignment and the oil change cost less than I had paid at other places in the past. The topper came this week, though. I had been hearing a loud squeak in the springs or frame or whatever??? I took it up to them to ask if someone could drive it around slowly and listen to it to see if it could be fixed or what it would cost. One of the shop guys did just that and came in and was telling the service writer what he did. I walked up and asked him to tell me. He said it was the stabilizer that was squeaking and something about struts?? I'm a girly girl so understood some of it, but bottom line, I could replace something or other, but it would be fine without it. He greased the squeaking really well, with it on the lift rack and it was gone. There would still be a popping in the something?? I never heard that to begin with, and haven't still.? So, I asked the mechanic if he would replace the part and he said no. I said okay, I'm not. The replaced thing was $600. I went to pay, and they both said " No Charge "!! I tried to tell them thank you but could hardly get the words out with out crying I told them how much it means to me to be able to trust a business like theirs again!!! Just can't recommend this place enough!

I've been coming to Tom's Tire Pros since 2017, and I will continue to comeback here for all my…read morevehicle needs. From installing both my lifts on my Tundra and Tacoma to repairing flats. These guys here are the real deal! Honest great work with prices that don't break the bank! I highly recommend them to all my friends and coworkers over any other shop in town. Thank you all for always being a shop I can rely on!

I'm not sure what to say about Northern. 4 star product variety and 2 star prices. Just like the…read morename says, if you need a tool or some kind of equipment, Northern probably has it. I had to walk every aisle just to see what all they carried. It's amazing! Just walking the aisles, I saw several things I need or could use. But they have brought big city prices to small town Abilene. Just my humble opinion, of course. I have been in 3 times now, comparing prices. So far, I have bought elsewhere. Anyway, it really is a great store with LOTS of stuff. If you go shopping, ask for Joel. Very knowledgeable and a great guy. See ya!

I purchased a heated jacket a season or two ago, and applied for a Master Card to receive a…read moresignificant discount. I was approved for 6,300$ limit, and I stead of cutting it up when it arrived, I kept it. I purchased a few things a couple of weeks ago, Milwaukee splitting ax, and a plasma lighter I paid cash for. I decided to charge an air compressor on the card I've never used, 299$ I paid on that day, Thurs, and picked up on Fri. As I rolled it to my transportation, not one employee offered me any help in loading. I'm 62yrs old, plenty able to have handled it, but Harbor Freight wouldn't have offered, they would've done it with me not touching a thing. When I pay this bill that is coming, it will be the last. We will parting ways with Northern. Actually every time I've been in there, the employees aren't there due to enjoying their job, they are there due to necessity.

I have a nail in my tire. I came in for help getting the nail out and get a tire patch. They told…read moreme their machine for tire patching is broken and the new technician they hired broke it. They said they do not recommend me getting a tire patch from the new guy. I have to go somewhere else to get a tire patch. :(

Had Pep Boys changed my brakes for $1400 it's pretty expensive to begin with but wanted it done…read morefast instead of trying to do it myself and taking all day. They got it done in three hours, but then 5 miles down the road. My driver tire flies off caused a whole bunch of body damage and who knows what future damage could stem from my truck crashing onto the pavement at 35 miles an hour luckily my daughter wasn't with me or I wasn't on the highway going 70 mph or more. Manager? was kind and really wanted to make it up to me, but unfortunately, his hands are tied in the regional Director is trying to skimp by and barely give me any kind of compensation. You don't get to have my truck for almost 2 weeks by the time I get it painted and everything And barely do the mechanical repairs with no type of compensation ridiculous. He's just worried about his bonus. I should've just waited and scheduled a reputable place around Abilene or maybe where I was heading out of town too save your time and money go elsewhere. People aren't perfect but whenever you do Make a mistake, you have to stand behind your people and make it right for the customer obviously the regional director, and whoever Higher Up than him doesn't care about that they just care about lining their pockets.