I was searching for inflatable pool for pick up. Big 5 website showed they had one in stock on…read moresale. I called them to inquire if they did and they confirmed and placed it on hold. The accosciate on the phone was great! $30 bucks for an inflatable pool was a great deal For my 5 year old niece and nephew.

The store manager here is socially awkward and cannot talk to people. The employees are brain dead…read more The store smells like shit.

Came for softball gear and they had good selections. Really appreciate how helpful everyone was,…read moreincluding Driana!

Usually when I shop here there is a coupon available so I get you in more savings on the already…read moregood prices. The last few trips I got Adidas slide slippers and ski gear. There's always good shoes on sale good deals on Pickleball equipment and of course ski equipment and conveniently located around the LA area. Of course I'll always be back to big five.

I purchased three stadium seats at a Big 5 sporting goods store during our recent visit to San…read moreFrancisco. Before leaving for a San Francisco Giants baseball game, I discovered that the stadium does not allow any outside seating. When I returned home, I visited this Big 5 location and spoke with a manager to return all three seats. There was an issue with the itemized items on my receipt, which caused the manager some difficulty, as the bar codes on the receipt did not match the codes on the merchandise. The manager resolved my issue within a few minutes, and I received my refund. The store manager was very helpful, friendly, and professional, and is to be commended for providing great customer service.

On 4/2/2023 at 5:27 PM i received excellent customer service from Erendira who handled our target…read morereturns at the register. Such an excellent performance and sincere kindness. Also the female manager was great in assisting me with looking at shotguns and other items of interest. Glad I stopped by and many thanks.

Love shopping here! Omg cutest outfits and the best pricing in all of LA. just started following…read morethem and their social media is so cute!!! Love a cute store with cute online presence since I live far away Kim 100/10 customer service

Spin has always been my place to go for shoes, dancer wear and even toys !…read more I appreciate everyone who works there but Kelly is my girl who helps me pick out so many cute outfits and my shoes orders , I spend hundreds here and will continue to do so with her great service she's the best one yet !

Renewal some certificate today! Process was easy Service was…read more5/5, I kept asking questions and I kept getting answers with details. Was a bit confusing at first but the staff was explaining it until I understood. Other counter was also great service! I love that there is a tablet the customers sign in with their name and there's a tv screen of who is up "next" Great selection of products from everything to everything. Value is 3/5, hwy I understand you are a retail front and cost/price is a bit higher than online but you get your goods instantly and store was clean! Will totally come back!

This review solely goes out to their manager Christian from the firearms counter. I came in a…read morecouple days ago to pick up what I purchased after a 10 day waiting period. Christian was the gentleman that helped me out along side a trainee. I understand when training someone, things may take a while. And it did. Buuuuut, even though he was training someone while helping me out. It was still one of the fastest transactions I've experienced compared to other locations. Very knowledgeable in his line of work which is greatly needed especially dealing with legal transactions as these. Answered all my questions with understandable explanation with no hesitation. What I was most impressed about is how he was guiding his trainee. Never once belittled them when they would make a mistake or didn't understand a certain line on the paperwork. Instead would guide them on how to fix or correct it in a friendly and professional manner. Because I've seen managers do that before and it gets so awkward. So kudos to Christian for not letting any sort of Ego get in his way. Bottom line. I'm happy with my purchase, and the customer service I received upon arrival!

Great location and friendly staff, his name is Ivan. The store was filled with smell of cigarettes…read morethe minute I walked in, which wasn't an appropriate environment for customers to have to be in. They have really low prices during Black Friday sales, but everyday prices are on the higher side.

First time here for a PPT (12-15 min at most) and I will be returning to make a purchase. Pricing…read moreis cheaper than ammo bros and turners. They have an assortment of rare consignment guns priced on-point with no gouging. Do not hesitate to visit this shop. Owners are nice and respectable.

First visit ever was for a bat and the staff was very knowledgeable and helpful. Second visit was…read morefor torn glove stitching at the finger, and they fixed it on the spot, no issues. Prices are more than reasonable and it's obvious they have a love of sports and respect for young players learning the games...

Great place! Customer service is very knowledgeable. Would come again. Helpful place. Great…read moreselection of items

It's been a while since I had this experience but today I was in Dick's and I saw Emily the cashier…read moreagain and I was reminded that I wanted to leave her a very positive review I needed to do an exchange because i bought girl socks and needed boy nike socks. But i misplaced the receipt and was unable to do the exchange for the correct item.. This was frustrating for me and i got upset but Emily went out of her way to ease my frustration with a 10$ credit towards the new purchase if the correct item and just gave overall great customer service!

I had a very disappointing experience shopping here on Father's Day…read more My son was using gift cards to purchase his birthday present and accidentally miscalculated his total after adding a $63 pack of football cards. When I realized the mistake, I politely asked if that item could be removed from the transaction. The cashier immediately responded, "I can't," and offered no explanation or attempt to help. A manager was called over and seemed visibly annoyed. We were told there were only two options: either void the entire transaction and wait approximately 20 minutes for the gift card funds to be restored, or pay the difference and then return the football cards afterward for store credit. Since there was no way I was spending an additional $63 on football cards, we chose to void the transaction and wait. We specifically discussed that it was Father's Day, that we needed to get to a family dinner, and that we would wait the required 20 minutes so my son could repurchase the correct items. The manager advised us to wait near the entrance or continue shopping. After the 20-minute wait, we spent another 15 minutes waiting for the same cashier to help us complete the purchase, only to discover that all of my son's items had been returned to the sales floor. We were then told, "You just left the items," despite the fact that we had clearly communicated our plan and followed the instructions we were given. What bothered me most was not the store policy itself, but the complete lack of customer service. There was no apology, no empathy, and no effort to make a frustrating situation easier--especially for a child trying to use birthday gift cards. The entire interaction felt dismissive and unnecessarily difficult. The saddest part was that my son left the store in tears instead of excited about his birthday gifts. What should have been a fun experience became a frustrating and upsetting one due to poor communication and a lack of basic customer service.