Every project I send @MXGraphics is always given the out most attention and Jose is great at taking…read moremy ideas and projects and makes them look way better at a great price! Love the personal customer service and I know that my project is in good hands! I have to share pictures of my last project, simply beautiful! I highly recommend this business for your printing needs, at a fair price, excellent turnaround time with a personal touch!

Great shop to deal with. Needed some prayer cards made for my father's Funeral Mass and they helped…read moregreatly to make the art we had even better. They were made on time and staff was very helpful in email phone and in person. Great pricing and would definitely recomemd

I always have a great experience here! Aric was so helpful, and every time I come in, the staff is…read morealways friendly and willing to help. Whether I'm printing, copying, or mailing something, they always make it easy and convenient. Great service every time!

FORMAL ESCALATED COMPLAINT: HOSTILE AND UNPROFESSIONAL CONDUCT BY STORE MANAGER…read more The UPS Store #7513 2200 S. Azusa Ave., Suite 102 West Covina, CA 91792 Phone: 626-810-8033 Subject: Formal Complaint Regarding Store Manager John and His Conduct Toward a Customer To The UPS Store Management / Corporate Customer Relations, I am submitting this complaint because the conduct I experienced from the store manager, John, at The UPS Store #7513 in West Covina, was completely unacceptable and went far beyond an ordinary disagreement about packaging. I have been a frequent customer of this location for a long time. I have had numerous interactions with the employees and have generally found them to be courteous, respectful, and helpful. I have never had an issue that remotely resembled what happened during this visit. What happened During my visit I was dealing with an Amazon package that required taping. The issue was extremely minor: one additional strip of tape on the package. Instead of simply explaining the applicable policy and resolving the issue professionally, John became confrontational and raised his voice and yelled at me in front of my wife. I asked him a straightforward question: Please show me the store policy that says the package can only be taped on one side and cannot have the additional strip of tape. Rather than producing a policy or calmly explaining the requirement, he told me, in substance, that he did not have a policy to show me and that he did not care. That response is unacceptable from anyone dealing with a customer, let alone the person responsible for managing the store. His behavior escalated the situation What is particularly disturbing is that John did not simply enforce a store rule. He became openly hostile toward me. He also told me that he did not care if I filed a complaint about him and effectively encouraged me to do so. I am now doing exactly that. At one point, his own employees had to intervene and tell him to calm down. I find that especially concerning. Employees should not have to intervene because their manager is losing his temper during a customer interaction. I remained engaged in the conversation and attempted to address the actual issue. I did not come into the store looking for an argument. This entire confrontation could have been avoided by simply explaining the policy and treating me with basic courtesy. The contrast with his employees is significant I even told John directly that I have had much better experiences with his employees than with him. That was not an insult. It was an honest observation based on my repeated visits to this store. The employees have consistently treated me respectfully. John, however, chose to yell at me over an insignificant packaging dispute and then make it clear that he had no concern whatsoever about receiving a complaint. That is not acceptable managerial conduct. I expect this to be investigated I am asking The UPS Store to formally investigate this incident, including, if available, reviewing any security-camera footage, transaction records, employee accounts, or other information that may document what occurred. I also expect the company to determine whether John's conduct complied with the customer-service and managerial standards expected of a UPS Store location. I am not complaining because an employee or manager asked me to comply with a packaging requirement. I am complaining because of the manner in which that requirement was communicated and because the store manager became hostile, yelled at me in front of my wife, dismissed my request for the policy, and openly stated that he did not care about receiving a complaint. Those are entirely different issues. I want a response I would like a written response confirming: 1. That this complaint has been received. 2. That the incident will be investigated. 3. Whether the conduct described is considered appropriate for a store manager. 4. What action, if any, will be taken in response. 5. Who I should contact if I need to escalate the matter further. I have continued using this location because of the good experiences I have had with its employees. I should not have to reconsider doing business with a location because its manager believes he can yell at customers and then tell them he does not care when they complain. John made his position very clear during the incident: he did not care whether I complained. I want management above the store level to know that I do care, and I expect this complaint to be treated accordingly. This was not acceptable customer service. It was not professional management. And it should not be dismissed as a simple disagreement over a strip of tape.

I had an incredibly frustrating and unprofessional experience with Dizzy Printing…read more At first, they were quick to respond and assured me my shirts could be ready the very next day. Based on that promise, I dropped off multiple shirts as instructed and was told I'd receive a mock-up for approval before anything was printed. After that, they completely disappeared. Communication stopped entirely. I followed up multiple times and was met with total silence--no responses, no mock-up, no update, and no explanation. I was left wondering what was happening with my order and with the shirts I had already handed over to them. What makes this even worse is that they were recommended by Bear Essentials LLC, so I trusted that recommendation and expected a professional experience. When I followed up with Bear Essentials as well--since she said she knew them--I was ignored there too. Now, because of their lack of professionalism and complete disregard for communication, I am left without the shirts I needed for a funeral. This was time-sensitive and important, and they chose to ignore me instead of simply being honest or responding. So not only did the stop responding, but the person who referred them also stopped replying once there was an issue. It is beyond unprofessional to take someone's items, make promises about turnaround time, and then fail to do the bare minimum of simply responding. This whole experience has been nothing but stressful and unacceptable. What a way to treat someone who was genuinely trying to support a small business. I would absolutely not recommend Dizzy Printing or anyone connected to this situation to people who value reliability, honesty, and basic communication.

Dizzy Printing delivers vibrant, top-quality prints every time. When we have a rush order, they…read morealways step up and do their best to make it happen.

On August 20, 2026, I came in needing to copy and email over 100 pages of documents. I was having a…read morevery difficult time trying to figure out how to do everything correctly, and I was beginning to feel overwhelmed. I finally asked Gerard for help. At first, he explained that he was about to go to lunch, which I completely understood, so I told him not to worry and that I would try to figure it out myself. But Gerard ended up being an absolute angel! Instead of leaving, he stayed and helped me through the entire process. He counted all of my pages, showed me how to properly place the papers in the machine, and stayed with me until I was completely finished. He was patient, kind, and incredibly helpful. These days, truly exceptional customer service can be hard to find, which is why I felt it was important to recognize Gerard. I know it has been almost a month since my visit, but I did not want his kindness and outstanding service to go unnoticed. Gerard, thank you so much for your patience, help, and support that day. You made what had been a stressful situation so much easier for me. You are truly appreciated, and whenever I return, I will definitely be looking for you because I know I will receive excellent service! Thank you again, Gerard, for going above and beyond. You are awesome and absolutely deserve to be recognized!

Extremely disappointed with the lack of basic helpfulness at this store. I forgot my phone and…read morecouldn't access the shipping address I needed. I asked the employee if he could quickly pull up a browser to search for it--it's a well-known place where typing literally two words would populate the exact address. I get that there are security protocols and I couldn't touch their computer myself, but for an employee to show zero effort or resourcefulness is ridiculous. We live in an age of AI and instant answers, yet basic customer service apparently doesn't exist here

This is the best print shop I have ever worked with! Great…read moreprices and better service! Margarita Alvarez knows what she's doing!

Very helpful and friendly. I needed some flyers copied and they were done quickly and at a fair…read moreprice. The quality was great as well. Highly recommended.

I've been going to Roger for over 10 years and he's always been professional and always very…read morehelpful. Every single printing project that I've sent to Roger for printing, has been on time and the outcome have been second to none. I highly recommend going to him for any of your printing needs. -Sergio R

First time using Studio Graphix and I had a great experience! Roger is very professional and…read morefriendly. I had to adjust some graphics on the signs a few times, he emailed the proofs back and forth and he was super patient with me. I felt so bad but he didn't give me an attitude or whatsoever. He made me feel comfortable and addressed to my concerns. Service is above and beyond great. Superior quality of work. All the signs came out great! Will be coming here again and refer to others! Thank you Roger!

I just wanted to say thank you to Ultimate Printing for the vinyl lettering on my commercial…read morevehicle. I am extremely satisfied with the results, and I can tell you used really high-quality materials. Thank you again for the fair pricing, great communication, and your kind service!

Excellent place, with fast and courteous service and at a good price…read more Next-day service and a high-quality result, very happy to have discovered Ultimate Printing and will definitely be back.

Ruben went above and beyond to make our wedding seating chart, and we couldn't be happier with how…read moreit turned out! Our seating chart is MASSIVE, 6 feet tall and incredibly wide, and the quality is absolutely beautiful. He made sure every detail was perfect and went the extra mile to make sure we were completely happy with the final product. Not only is his work amazing, but he is SO fast! The turnaround time was incredible, especially for something this large and detailed. If you need a seating chart or ANY type of printing for your event, Ruben is your guy! We are so impressed with his work and would 100% recommend him. 10/10! i'm covering our seating chart to keep names private but I just wanted you all to see how big it is and what Ruben has to offer.

I needed something printed same day and Ruben was so very accommodating! He was quick to respond on…read moreYelp and later on text. Very professional and friendly and prices are reasonable!

A reliable neighborhood printing shop!…read more I was a little worried about transferring a photo from my iPhone since the print required good resolution. The monochrome 8" x 10" print of my poem turned out beautifully and fit perfectly into a special frame for display at a local museum. The price was very reasonable, just $1.00 for the print plus a $2.50 service fee. Thank you, Roberto, for the excellent service and quality work!

i'm not one to write reviews but i had to shout out the team at this store!…read more Daniel, Kevin & Jonathan thank you guys for your help with the big rug that i hauled in! not only did they help me haul it but they helped me find a box big enough to pack it & send it off for me. wonderful experience. thank you!

I had to print out few boxes of flyers for my real estate business. They produced them in time,…read moreconfirmed the printed page with me to make sure I was happy with the result. It looked like they have very busy operation, and providing many services such as signage for retail store front, custom decal, menu for restaurant etc. I will definitely recommend this place!

I needed some business cards printed quickly. Printbyme responded quickly with a good price and was…read moreable to do them same day. Super happy with their work as well as the whole experience.