Business needs improvement. The building needs some TLC & the campers need checking more often.read more

DO NOT BUY FROM CHESACO RV IN FREDERICK!!! We put a deposit down on a camper site unseen with a…read morepromise from Jeff (salesman) and James (manager) that it would be delivered to Frederick so we could do a walkthrough before signing final documents. A couple days later Ty called us to schedule the walk through/signing. We asked if we could do 3pm or later during the week or anytime over the weekend. Ty said the latest he would agree to was 2:30pm and then said, "most people are so excited to make a big purchase like this that they just take off work. Why can't you take off work?" (Keep in mind this is last minute). We reluctantly agreed to come at 2:30. GUESS WHAT!? We show up to do our walk through at 2:30 and the camper was never sent to Frederick from Joppa. Funniest part is that James (manager) acted like he had no idea we hadn't seen the camper in person yet DESPITE being the one who told us we would be able to see it before signing final documents at our appointment. We still gave them the benefit of the doubt and agreed to buy the camper site unseen with the agreement that when the campers delivered to our campsite (2 hours away from us) we would be able to do a walk through and get the keys. While waiting on delivery, I get 4 calls from Jeff asking how we are liking the camper which we DON'T even have yet!!! You haven't delivered it! I get a call from James AFTER signing all the final documents saying the payments will actually be $50 more per month than they told us, never asked if it was okay, etc. We were also told the scheduling lady would call to confirm delivery which never happened, we had to reach out multiple times instead. Delivery finally happens and THEY DON'T HAVE KEYS TO THE CAMPER! We can't get it set up or do anything and have to drive 2 hours back home to fight with James and Ty for days on where our keys were. They kept saying they would call us back, never did. When we finally got a hold of James, he said the keys could be picked up from Frederick the following afternoon, they obviously didn't follow through on this either, didn't even call us to say they weren't there, then blamed it on Joppa per usual. Everything was Joppa's fault, not Frederick's if you ask James. Then they said the keys would be in Frederick the following morning. We kept calling to confirm the keys were in the office as promised since the first go around they weren't. They again kept saying they would call us back when they had a new time to pick them up but big surprise.. no one ever called us back. The kicker is that James had the nerve to ask me to give them a positive Google review..... so, here's your much deserved review, James! You've lost multiple customers over this! Do better!!!

The 3 people who we spoke to on the phone and worked with in person was the best experience we've…read moreever had during a time sensitive crisis. Amazing communication, stand up people who truly care about safety and getting people back on the road. Our camper wheel fell off while traveling and they were there to help us fix it, and secured us a spare. In and out in 20 minutes. The gentleman who helped us was a god send. We can now complete the rest of our 8 hour trip to TN. Thank you Dehaven's camper and trailer sales!!!!!

Got a great Bwise, great price, smooth process. Highly recommen. Will get another one from here soonread more

I just wanted to take a moment to give a huge shout-out to Brandy, who handled our orientation, and…read moreto the service team (Larry, Rodney, Garret & Joe). Their dedication and professionalism were almost solely the reason we decided to move forward with our purchase, as our experience at the beginning wasn't ideal. When we arrived to pick up our camper, I noticed several issues that I had pointed out to the salesperson during our initial visit. He assured me these issues would be addressed before we drove almost three hours to pick up the unit. However, despite my attempts to call and text him prior to our arrival, I didn't hear back as he went on vacation without notifying us. Unfortunately, when we arrived, nothing had been done. That's when Brandy stepped in and took charge of the situation. She got the service team involved and made sure everything was addressed to our full satisfaction. I was honestly ready to walk away, but after seeing how much she genuinely cared about making things right, we decided to move forward with the purchase. After getting the unit home, we noticed two additional issues. Brandy was quick to respond, asking me to send pictures and assuring me she'd take care of it. Keystone RV Center is very fortunate to have these outstanding individuals like Brandy, Larry, Rodney, Garrett and Joe on their team. Their commitment to customer satisfaction truly turned our experience around, and we're grateful for their hard work. I also want to give a special mention to Jennifer in Finance, who was amazing to work with. This was, hands down, the best purchase experience we've ever had. The lady at the front desk was a delight to speak to as well, and it was clear she loves her job and enjoys interacting with customers. I would highly recommend this dealership to anyone looking to purchase a unit. I would drive more than 3 hours (maybe 3 days) to do business with them again.

We bought a 5 th wheel toy hauler 2025 1 year ago we used it 4 times the slide out ripped the…read morelinoleum and the refrigerator door won't work right and the generator slows down when using the water heater light on the panel blinks batteries going down to ten ! They s supposed to be in business and the biggest one in the in Pennsylvania, but they don't know how to get a hold of Riverforest to get warranty work and when you have a standard warranty, they don't know how to get a hold of those people to get work done spend over $60,000 on it on this camper and now I have a big hole in my floor and the refrigerator door don't wanna shut maybe if they see this maybe they'll look at it and try to fix my camper that I'd like to use for this summer !!

I researched travel trailers AND dealerships for two years before I built up the courage to start…read moretalking to salespeople. I went to 4 RV shows and watched countless videos and tutorials. I was finally ready to make a purchase but after 4 disheartening experiences with other dealers I took a chance and reached out to Wagners with an out the door offer, on a unit that was a bit out of my price range. Not only did they accept it, they didn't surprise me with one single hidden fee. Every single person we worked with, from parts, to service, to sales, was incredibly knowledgeable and professional. We had countless issues with our hometown mechanics prepping our vehicle to tow. The owner himself offered to deliver it so we wouldn't have to come back a third time. I have learned so much from my research and this experience, but the most important thing I learned was that there are still good, salt of the earth people out there, who want to uplift you more than make a buck off of you. I would travel any distance to work with this team of dedicated folks. Thank you to the entire Wagners outdoor family for helping me make a lifelong dream come true!

Wagners has been nothing but good to us. We bought our first trailer there. They have helped us in…read moreso many ways including with our hitch, sealing our roof, and our pipes when they busted. Then we were given our parent's trailer. They fixed the leak, resealed the top, and fixed the door handle. They winterize the trailer for us and store it since we can't. I might be biased, but I recommend them to everyone.

So, this may be super premature - but I just had the most amazing customer service call with Morgan…read moreW at Cruise America. She basically saved my life (well, at least rescued my 6yo daughter's first camping trip). So there I was - after another provider cancelled my reservation at the last minute and Cruise America's website won't even let me book my trip date (because it's tomorrow). I was faced with every millennial's worst nightmare - I'd have to talk to a person on the phone. But, it basically ended up being the nicest convo I had all day. Morgan W was awesome. She was calling around, made deals, and just generally making things happen. She was also just so nice! Even though I'm just some random guy with a last minute problem she worked for like 30 min to facilitate (I could easily imagine an alternative universe where the rep is like: "dude, call back during regular business hours and don't wait till the last minute for things"). So - will the RV be nice? I hope so. Will pickup go smoothly? Fingers crossed. But, the customer service? Amazing. P.S. Cruise America Morgan W is a great rep! Give her a raise (or at least a pizza party)!

We had an overall great experience renting from Cruise America. The online process was…read morestraightforward. Our rental attendant was professional and courteous; he took time to show us around the RV and was good at answering our questions. The RV itself was mostly in good working order; they are def very basic models. Unfortunately, the furnace heater in our unit was not working, so we had to sleep in pretty chilly quarters. Upon return, the attendant comped us one night of our stay fit the trouble, which I thought was fair. Overall, a great experience!

I honestly can't believe this place doesn't offer a six‑star option, they've "EARNED IT"…read more This club treated me exceptionally well during the purchase of my new RV, especially when I came with full cash or half cash down to finance options. Compared to my experience in New Hampshire / Maine, where another location tried to take credit for the hard work these folks put in. The team here not only walked me through every detail of my RV, they also gave me the time and space to learn it at my own pace. I asked a lot of questions, and not once did they show frustration or attitude. They understood my anxiety and PTSD as a disabled veteran, and treated me with patience, respect, and genuine care. To my fellow veterans, and to anyone living with PTSD or anxiety, this is the place to come when you're ready to purchase something that helps you enjoy the world again. They will treat you right. - David Hugo Villarreal A disabled vet

Our experience with Camping World was very disappointing due to poor communication throughout the…read morebuying and delivery process. Delivery day arrived, and because of the lack of communication, our camper was not delivered as scheduled. We wasted an entire day waiting with very little information or updates. (Being ignored) We were also told that our old camper would be picked up and our new camper delivered all in one trip. Instead, after waiting, we had to wait another hour before they came back to take the old camper and bring the new one. This was frustrating and could have been avoided with better communication and planning. The one bright spot was the delivery driver. He was professional, friendly, and went above and beyond to get our new camper to us in less than three hours the following day

We went to look at a Newmar Canyon Star Class A motorhome and scheduled a meeting in advance since…read morewe were coming from out of town. We met with our salesman, Roy, who was extremely helpful and knowledgeable. He took the time to walk us through the features and specs of the RV and then sat down with us to discuss what we were looking for and our timeline. Even after we told him we were not planning to purchase that day, he remained patient, professional, and very helpful. We would highly recommend Roy as a salesman. We have visited other RV dealerships, and the sales staff elsewhere have not come close to the level of service we received from him. We're hoping the motorhome we want will still be available when we're ready to purchase.

Our experience at Beckley's RV was mixed, with a few standout employees but several serious…read moreconcerns that future customers should be aware of. First, our salesperson, Mike Dandenault, was excellent. He was professional, helpful, and never hesitated to track down answers when he didn't have them immediately. He was one of the bright spots in the process. Unfortunately, our interaction with Tony Mills in finance was the opposite. We were clear from the beginning that we did not need financing. Despite that, we were steered into his office anyway. He opened by asking, "I'm guessing you might have good credit?" followed by "I'll need your maiden name," even though we had already stated we weren't financing. When we repeated that we didn't need financing, he insisted he could "save us a lot of money." After declining again, he abruptly told us to leave his office. It was disrespectful and unnecessary. Things worsened when our trailer was damaged due to a storm. We were sent a photo of the dented fender. and asked for a full inspection (prior to our pickup date) for any unseen damage. Instead of reassurance, we received an email from Kelly Shanholtzer, the President, opening with "your reaction is over the top', along with additional photos and the admission that the trailer had not been chocked properly and rolled into another trailer during the storm. That response alone spoke volumes about how customer concerns are handled at the leadership level. On a positive note, Jess Bonhomme in Parts was outstanding. She was knowledgeable, respectful, and genuinely helped us make smart choices on accessories for our new trailer. We also are 2 weeks into owning our trailer and it has not been registered with the manufacturer, and no warranty information is yet available. On a positive note, the manufacturer (NuCamp) has been very helpful with following up on our warranty information. Overall, our advice to anyone considering Beckley's is simple: do your homework, visit other dealers, and proceed with caution if you choose to work with them.