We decided not to buy the RV we were looking at. But, i have to say the team at Beckley's was kind,…read morevery nice and overall very easy to work with. They did lose a star, honestly, parking is horrible at their location. As in, they have a number of RVs and really only what seems like 9 customer parking spots. The building is clean, and just north of Frederick on US 15. They have a great selection and as I already said the team is very friendly. Overall a great place if you are looking for an RV!

Don't waste your time calling or dealing with this place. I have a 2024 Pleasureway that had three…read moreissues. I spent time with Pleasureway and Spyder to do the diagnostics, ordered the parts, and one was a warranty issue. The company sells the brand. They wouldn't do the repair because they want to repeat what I did even though the diagnosis would be easy to determine when installing so really it is about marking up the products

If you want an honest, upfront and reliable dealership look no further. I can't say enough good…read morethings about the crew at Road Trip Camping. No crazy sales tactics no selling you crap you don't need. Just honest to the point help. They have a loyal customer base which of which I am happy to be a part of. I would rather drive 5 hours and past multiple other RV dealers to see the Road Trip Camping crew. It's hard to put my finger on exactly what it is. But I think honest sums it up. I was comfortable giving the a 5k check based on a hand shake agreement

BETTER BUSINESS BUREAU COMPLAINT FORTHCOMING…read more I strongly recommend that prospective buyers use caution before purchasing from Road Trip Camping. My experience after buying a 2024 TAXA TigerMoth Overland has been extraordinarily frustrating, and I am now preparing to file a complaint with the Better Business Bureau. When I purchased the camper, owner Warren and his staff repeatedly emphasized Road Trip Camping's relationship with TAXA, their standing as a major dealer, and Warren's personal relationships with people at the company. Those assurances gave me confidence that if something went wrong, I would be taken care of. Unfortunately, things went wrong almost immediately. First, the air conditioner supplied with the camper made violent gurgling noises and had damaged controls. When I initially reported it, Flo suggested the noise might be normal because her trailer's AC sounded similar. I pushed the issue, submitted a warranty claim, and the replacement was ultimately approved. I was instructed to purchase the replacement myself and submit the receipt for reimbursement. I did exactly that. Months later, I still have not been reimbursed more than $200 for the replacement AC. Then came something far more serious. On only my third trip with the camper, the driver's-side wheel bearing disintegrated while my wife, children, and I were traveling approximately 70 mph. A passing motorist yelled to us that our tire was on fire. We slowed down and pulled over. The bearing had failed catastrophically and generated enough heat to damage the hub components. When the trailer service company arrived, the wheel was precariously positioned on the axle. This could have ended very differently. This was particularly disturbing because I had been told the camper had been serviced and inspected before I purchased it. Warren personally assured me that he would oversee the warranty repair. Because I live nearly four hours from the dealership, parts were shipped to my home so the work could be completed locally. When one shipment arrived, I was required to pay nearly $100 in import charges just to receive the warranty parts. I then paid approximately $585 for the local repair/service work and submitted the costs for reimbursement. Again, I have not been reimbursed. Throughout this process I copied Road Trip Camping on communications and repeatedly asked for their help. At one point Brittany told me they had left a message with Storyteller's main office and that if I wanted additional information, I should contact Storyteller's Accounts Payable department myself. After purchasing the camper from Road Trip Camping based partly on assurances about their relationship with the manufacturer, I found that response astonishing. I am now out nearly $1,000 between warranty-related expenses, repair costs, shipping/import charges, and the replacement AC, while continuing to discover issues with a camper I was told had been inspected before delivery. Most frustratingly, Warren personally assured me that if Storyteller did not make this right, he would. That has not happened. I have retained the emails, warranty documentation, receipts, photographs, repair information, and correspondence associated with these issues. I would welcome Road Trip Camping responding publicly and answering two very simple questions: 1. Why have these documented warranty expenses still not been reimbursed? 2. Will Road Trip Camping honor Warren's personal assurance that these issues would be taken care of? Until that happens, based on my experience, I cannot recommend purchasing a camper from Road Trip Camping.

After I came home from a trip where I had several problems with our travel trailer, I called around…read moreto see if I could get my trailer in for a CO detector alarm going off. All the places that I called we're booking a month out and I was moving in a month and a half. Knowing the severity of the consequences if the problem wasn't resolved, Heidi got me in right away. I strongly recommend this shop. Bill did excellent work and was super helpful and knowledgeable. I will definitely be bringing my rig here again. Update: Once again Bill, Rob, and Heidi are lifesavers. I was leaving town to move across country. My distribution hitch needed to be adjusted as we were leaving town. I called the closest dealer near me (that lion) concerned about distance, and like usual they couldn't help me until maybe tomorrow and threw me their price before anything else. I called Queenstown, Heidi checked with her crew and they were able to squeeze me in ASAP. Bill and Rob stood out in pouring rain and 32 degrees to get me safely on the road. I am so great full. I won't hesitate to make them my first choice service provider when we get back into the area. Thanks y'all!

Highly recommend Queenstown RV, they repaired our 5th wheel after hitting an overpass. The repairs…read morewere done quickly and efficiently even with the truss damage. After dealing with other RV repair shops in the past, they went above and beyond our expectations. Well worth the 2 hour drive! Had our camper back within 2 weeks and took it for a test run. Good as new!

Friendly people and great customer service (quick help with a broken shower). Highly recommend!read more

From the owner: We sell new and used towable RVs. We have a propane filling station. We sell parts and accessories…read morein our store as well. We also rent towable RVs - pop-ups and hybrid travel trailers. Call for rates.

I Trusted But I Will Not Do That Again... (First Draft)…read moreFeeling The Love Coming Back (First update: 8/11/2021 11:53 AM) Beckley's Living Up To Great Reviews (Second Update: 8/13/21 8:39AM) Faith Renewed - They Make It Right! (3rd Update 8/19/2021 3:34PM) Initially, my wife and I were the proud owners of a used 2018 Coachmen Freedom Express 29SE. Initially... Please read all of the review to understand. Especially purchasers of used RV's. This review has the potential to change as my days go by today. I will not use names in hopes that things get resolved. We had decided to deal with the identified leak in the roof of the bedroom and were excited. Imagine how much more excited I got when we blew a tire going 63 mph down the highway next to tractor trailer rigs and debris flying out from behind us. Changed the tire, found there was a hole in the floor of our camper where the tire had blown, the side cowling was blown off, and the aluminum on the side of the trailer was flared out from the tire blast. But that is not what has me writing this review - I noticed water dripping from a "Vacuum sealed flooring" - WATER? I didn't blow a pipe. The entire floor that was exposed by the blast was saturated and degraded by water in the luan wood (see the pictures below) and was peeling away like skin from a bad burn. No rain, nor had we driven through any rain or rain soaked roads. And water damage and mold like that does not happen in minutes. The damage went on and on. We could not find where it was coming from, but it had been there long before we bought it. Which, by the way, was less than a month before, 22 days to be exact. We called Beckley's and spoke with a sales manager, telling them of the issue and what we found. They listened and said nothing binding other than to bring it in for an inspection when we get back. Made it to our first destination. Found a tire shop that had experience with RV's and began visiting with him about the tires. Upon his inspection, he found that 3 out of 5 of the tires were made in 2011 (See pictures) - the other 2 were made in 2017. I feel that the Beckley's sales person played dumb about a leak until it was sold, which we resigned ourselves to, then Beckley's Sales said they did a "Thorough Safety Inspection" and left 3 tires that were a decade old on a camper they sold and put their stickers advertising their dealership - in which a blowout of one revealed a long-time leak in the flooring. I took the camper in today (8/11) for an inspection. You might read this and say "You should have checked the dates on the tires before you bought it." Yes, you are right. But I relied on people who have a business and stand to lose reputation points with customers to do their job and point those things out. I also didn't know they would sell me a trailer that was saturated with water in the luan wood of the floor and walls. 8/11 11:53AM Update: Upped the rank to 3 stars. The team that came out for the inspection was impressive. The gentleman that fielded my call from the road was kind enough to be there. They listened, they took proper pictures, addressed all the questions that I could think of at the time and left me feeling a lot better than when I showed up. Do I expect them to just give me everything and fix it all for free, no, I do not. That would be a gift. Businesses are in the game to make money. Do I walk away from the inspection thinking I'm going to get a fair shake - yes. I have a lot more faith now. Updates to come as things progress.... 8/13 8:39AM - Got a call last night from Sales Manager. He ran ideas by me that could produce a win-win for both us and for the dealership. That is something I really appreciate! The dealership has remained in contact, given us ideas and remedies that can benefit both parties and Beckley's seems concerned about getting it done expeditiously for us. 8/14 9:58AM - We are on our way to total resolution of this issue. I updated the stars to a 4 because the deal is not yet done. The verbal is there and I have faith, but when it's done, I will know that faith was not in vain. I asked the Sales Manage what was fair. I told him what I thought was fair and he listened, considered and countered with a fantastic option for both us and the dealership. 8/19 3:34PM - Though I will not reveal the details of the deal, because all deals are different, BECKLEY'S MADE IT RIGHT! Just as in everything, the person you deal with makes a difference, GARY MOSER made all the difference in the world - BECAUSE HE CARED! He was concerned about what had happened, he listened to how we felt about Beckley's and the purchase, we had a little faith in things (and patience). We met in the middle and made a deal that was good for both parties. Gary took his time and walked us through everything on the camper we now have and I have every confidence when I say - You won't go wrong dealing with these folks! Happy Camping!

Our experience at Beckley's RV was mixed, with a few standout employees but several serious…read moreconcerns that future customers should be aware of. First, our salesperson, Mike Dandenault, was excellent. He was professional, helpful, and never hesitated to track down answers when he didn't have them immediately. He was one of the bright spots in the process. Unfortunately, our interaction with Tony Mills in finance was the opposite. We were clear from the beginning that we did not need financing. Despite that, we were steered into his office anyway. He opened by asking, "I'm guessing you might have good credit?" followed by "I'll need your maiden name," even though we had already stated we weren't financing. When we repeated that we didn't need financing, he insisted he could "save us a lot of money." After declining again, he abruptly told us to leave his office. It was disrespectful and unnecessary. Things worsened when our trailer was damaged due to a storm. We were sent a photo of the dented fender. and asked for a full inspection (prior to our pickup date) for any unseen damage. Instead of reassurance, we received an email from Kelly Shanholtzer, the President, opening with "your reaction is over the top', along with additional photos and the admission that the trailer had not been chocked properly and rolled into another trailer during the storm. That response alone spoke volumes about how customer concerns are handled at the leadership level. On a positive note, Jess Bonhomme in Parts was outstanding. She was knowledgeable, respectful, and genuinely helped us make smart choices on accessories for our new trailer. We also are 2 weeks into owning our trailer and it has not been registered with the manufacturer, and no warranty information is yet available. On a positive note, the manufacturer (NuCamp) has been very helpful with following up on our warranty information. Overall, our advice to anyone considering Beckley's is simple: do your homework, visit other dealers, and proceed with caution if you choose to work with them.

I have been in the car business my entire life and have always worked to give my customers a great…read moreexperience. Being in the business want a fair deal, I don't want to beat people down to the very last penny UNLESS they are difficult, not nice or just really hard to get along with. That said I have literally shopped for inTECH Race Car Trailers Nationwide for a couple months, I didn't have time to order but wanted what I wanted. When I found what I wanted I ended up with salespeople that thought their trailer was made of gold or could seemingly care less if they sold a trailer or not. I usually wont call a dealer if they do not have a price on the net but I was getting desperate which leads me to Glen Cardelnio at Capitol Renegade. Within 10 minutes of my call I had a very very fair price, hassle free and the big news also had a complete spec sheet with drawings on my email that I have waited hours and days to get from other dealers and some never send them. I wholeheartedly recommend Glen and Capitol Renegade if you want great customer service, a very fair price, complete transparency of what you are purchasing and attentiveness to questions and concerns. Thanks Glen, you have treated me exactly how I try to treat my customers and friends. 5 Stars Sir!!!

I rely heavily on reviews to decide if I'd like to conduct business with certain companies for…read moreimportant purchases. So when I found the right travel trailer at the price I was willing to negotiate at, I was torn. The reviews for this company aren't great, mostly based on service. I was forward about my concerns with the general manager Mark. While I was still apprehensive, I decided that this was the trailer I wanted. I moved forward. Ron in the service department was extremely helpful during the walk through. I had a few concerns and they addressed them immediately. When I had some trouble about 6weeks later, out of the 30 day warranty, Ron was once again very helpful and prompt. Although I'm new to the RVing community, I have learned through my experience and research that no trailer is the same, every service department I've talked to will take at least 2-3 weeks to get you into service and do your own through inspection before you buy. Almost every used trailer we looked at in our price range ($10,000 or less) had some moisture issue. We bought a great 2015 at a great price and perfect set up for our family with no issues. Coincidentally, we run into the previous owner on our first outing. They had only one problem with the trailer when it was brand new and had since had that fixed. They loved the trailer, but found it to be too small for their family.

Business needs improvement. The building needs some TLC & the campers need checking more often.read more

***** Just a quick update as promised***** I am sticking…read morewith the 4 stars. Brian answered all our questions. The service went well. Just little things like not removing the sales stickers (still gotta scrap that off - it is on there but good) are why this is not a 5 star. Very happy with the service to this point. ************************************** So far so good, We bought a new Thor Scope and the process went pretty well - I will explain the pretty well later ;) First off our sales person Brian Hersey was great. We had great online communication and the great communication continued when we were at the location. No pressure in the sales and he gave us a lot of good info. We took care of most of the paperwork online. Still spent a few hours at pickup :( Right now I think they did very well - which could go up or down. It seems we got the wrong keys. The remotes work but a day later when I tried the actual key it wasn't even close to working, so I think we have some mixed keys floating around. I know I should have checked at the dealer, but I haven't used an actual key in a vehicle for a bit. I am in the process of scheduling the protective coat process, so we will see how that goes. And I need to return a few things since the adapter and surge strip don't fit our Scope. Got a bit of bad advice in the store I guess. No biggy. We will see how this goes and I will update the review.

Service department is TERRIBLE. They say they are gonna do the work and then it sits there for…read moredays/weeks before they can "get it in a bay" that's always there excuse. I'm losing money left and right because of how long they have my RV. Avoid at all costs!!

We had the absolutely best salesman ever! Josh was very knowledgeable, respectful, and explained…read moreall our questions and concerns in detail. He didnt push us into buying a camper which we appreciate. When we picked up our camper, we immediately went camping at a nearby campground. We ran into one problem and Josh wasn't working that day HOWEVER he dropped everything and came to our campsite on his day off! That's what we call service!! Thanks again Josh!!

while on vacation retuning home, the engine on my truck suffered catastrophic engine failure while…read morepulling a 5th wheel camper. I live in Michigan so rather than wait 2 weeks to have the engine replaced I traded it in for a new truck. I needed to have the new truck set up for a 5th wheel hitch. The dealer that I bought the truck recommended east coast rv to have it installed. I told them over the phone what I had and what I needed and the said they would get the parts and install it the next day. the next day i dropped it off and they installed it. I was expecting the same type of setup I had in my old truck. They put something in totally different and a lot more expensive. It raised my hitch about 3" higher and now my camper does not ride level. I believe they took advantage of my situation too get as much money as they could from me. I do not recommend them because They seem to make profit a priority over customer satisfaction.

We had multiple issues with our travel trailer while visiting the northern Virginia area. Ali and…read morehis team were amazing to work with. Our fridge broke down and Ali worked with the company who we have our warranty with. This was no easy task. Ali spent a lot of time on the phone talking to them to get approval for a new fridge. It took many days for them to approve. Ali was always quick to answer our calls/texts to give us an update. When the new fridge arrived, his team was ready to install it and test it thoroughly to ensure it was working properly before we left. Thank you Ali and team for your excellent customer service. We appreciate you!

"Amazing work ethic and communications in the RV service industry."…read more In the DC metro, good RV services are hard to come by...but Ace is a rare find! They respond to texts within minutes, call you back promptly, do a great job of letting you know what to expect with scheduling and costs. Ace kept us informed of potential delays (e.g., parts) and the reason. Spontaneously sent videos and photos of the work in progress and completed. In the end, completed our job weeks faster than expected AND at a lower price than expected. Our camper looks great and everything checks out repair-wise. I'm not going anywhere else in the DC metro for RV work. I strongly recommend Ace's work AND their work ethic!