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    Fixed It Mobile Rv Services

    5.0 (2 reviews)
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    Chesaco RV - Frederick - Office needs TLC

    Chesaco RV - Frederick

    (36 reviews)

    I rely heavily on reviews to decide if I'd like to conduct business with certain companies for…read moreimportant purchases. So when I found the right travel trailer at the price I was willing to negotiate at, I was torn. The reviews for this company aren't great, mostly based on service. I was forward about my concerns with the general manager Mark. While I was still apprehensive, I decided that this was the trailer I wanted. I moved forward. Ron in the service department was extremely helpful during the walk through. I had a few concerns and they addressed them immediately. When I had some trouble about 6weeks later, out of the 30 day warranty, Ron was once again very helpful and prompt. Although I'm new to the RVing community, I have learned through my experience and research that no trailer is the same, every service department I've talked to will take at least 2-3 weeks to get you into service and do your own through inspection before you buy. Almost every used trailer we looked at in our price range ($10,000 or less) had some moisture issue. We bought a great 2015 at a great price and perfect set up for our family with no issues. Coincidentally, we run into the previous owner on our first outing. They had only one problem with the trailer when it was brand new and had since had that fixed. They loved the trailer, but found it to be too small for their family.

    DO NOT BUY FROM CHESACO RV IN FREDERICK!!! We put a deposit down on a camper site unseen with a…read morepromise from Jeff (salesman) and James (manager) that it would be delivered to Frederick so we could do a walkthrough before signing final documents. A couple days later Ty called us to schedule the walk through/signing. We asked if we could do 3pm or later during the week or anytime over the weekend. Ty said the latest he would agree to was 2:30pm and then said, "most people are so excited to make a big purchase like this that they just take off work. Why can't you take off work?" (Keep in mind this is last minute). We reluctantly agreed to come at 2:30. GUESS WHAT!? We show up to do our walk through at 2:30 and the camper was never sent to Frederick from Joppa. Funniest part is that James (manager) acted like he had no idea we hadn't seen the camper in person yet DESPITE being the one who told us we would be able to see it before signing final documents at our appointment. We still gave them the benefit of the doubt and agreed to buy the camper site unseen with the agreement that when the campers delivered to our campsite (2 hours away from us) we would be able to do a walk through and get the keys. While waiting on delivery, I get 4 calls from Jeff asking how we are liking the camper which we DON'T even have yet!!! You haven't delivered it! I get a call from James AFTER signing all the final documents saying the payments will actually be $50 more per month than they told us, never asked if it was okay, etc. We were also told the scheduling lady would call to confirm delivery which never happened, we had to reach out multiple times instead. Delivery finally happens and THEY DON'T HAVE KEYS TO THE CAMPER! We can't get it set up or do anything and have to drive 2 hours back home to fight with James and Ty for days on where our keys were. They kept saying they would call us back, never did. When we finally got a hold of James, he said the keys could be picked up from Frederick the following afternoon, they obviously didn't follow through on this either, didn't even call us to say they weren't there, then blamed it on Joppa per usual. Everything was Joppa's fault, not Frederick's if you ask James. Then they said the keys would be in Frederick the following morning. We kept calling to confirm the keys were in the office as promised since the first go around they weren't. They again kept saying they would call us back when they had a new time to pick them up but big surprise.. no one ever called us back. The kicker is that James had the nerve to ask me to give them a positive Google review..... so, here's your much deserved review, James! You've lost multiple customers over this! Do better!!!

    Fixed It Mobile Rv Services - rvrepair - Updated May 2026

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