If you can get here, this is THE only place to take your computer problems. In a world where too…read moremany businesses are prone to simply take your money and give you "whatever" service in return (like The Geeks?), Sam & Company stands out as a shining example of how things should be. How many businesses these days do you know of that actually combine integrity and skill to deliver what they say they will - and at a reasonable cost? If you read the About section on their website, it mentions personal relationships with customers. That's no sales pitch - it's true. I've only had sporadic computer issues over the years and, amazingly, every time I've spoken with him, it's like talking to a friend. He knows his customers! Couple that with the fact that Sam broke away from the corporate world to bring his skills directly to the public and he's definitely earned my loyalty.

I have nothing but good things to say about my experience here. I took my computer in for service…read moreas I had issues I could not overcome on my own. I found the basic price for service at $99 to be more than reasonable, though I was told that it would take about two weeks for my computer to be diagnosed. I paid the $75 expediting fee and given a timeframe of 2-3 days before diagnosis. I was then happy to get a call from them the next day with the diagnosis and plan of action. The day after that, my computer was ready for pickup, good as new. Overall, very happy with the experience.

My daughter's (a Johns Hopkins student) laptop charging plug broke off in the charging port the…read moreother day. She and I checked with some other local repair places, and got [phone] estimates of $99 and up, and $80 and up..."depending". She also tried the campus techies, and was told "We aren't licensed to work on Lenovo" (I was not aware a special license is needed to pull a broken plug out of a Lenovo laptop! I wonder who monitors that?! ) Today she took it to DNS Technology Group, a few blocks from campus. Fixed it in a few minutes, 25 bucks! And super-nice people, according to my daughter. So props and a 5 star rec for these guys (but be aware they have somewhat limited hours)

John Savage figured out what was wrong with my laptop and quickly got it fixed! I highly recommend.read more

Let me tell you, I am not as easy customer, sometimes obnoxious, I know, I am working that in…read moretherapy. Just stop! I screwed up my computer with a virus a few years ago and I called those Geeks, and they were a waste of my time, ended up getting a new computer. But for the last 6 years I have relied on Eric Lebron and his staff at ComputerHandyManMd to com come fix my stupid mistakes, and I am a sucker for malware. I eventually call Eric at Computer Handyman Eric is is patient because he understands the sensitivities of folks who are technology aware but diagnostically challenged. It is a good crew. And they come to your house! And they listen, And fix your damn computer with minimal price. Love this company. Listen for ads on WBAL radio Don't ask me about my vacuum cleaner....another review.

Eric and John are super nice. When my computer died, they responded immediately to my cries for…read morehelp. Unfortunately, John wasn't able to salvage any data from my hard drive while at my house, so he took the computer to his house to keep trying. I appreciated his efforts, but he had my computer a lot longer than I expected. That said, it was fried anyway, so I didn't really need it back. When we finally did connect, John returned my old computer and offered to spruce up Windows 8 on my new one (basically to make it work like Windows 7, which I prefer). It only took him a minute to do, but it made a big difference. All this to say that I highly recommend these guys. I'm hoping that my new computer doesn't have issues, but I'll call Eric and John if it does.

Very slow service and poor communication…read more The diagnostic process took far longer than expected, despite my repeatedly following up for updates. Communication throughout the process was poor, and I was rarely informed about the status of my laptop. In the end, I was simply told that the motherboard was damaged and the laptop could not be repaired. If I just wanted a second opinion that my laptop was broken, I could have gotten one much much faster and at no cost. The experience cost me both time and money, and I was left frustrated by the lack of timely updates and clear communication. I can't comment on the quality of their repair work since no repair was performed, but based on my experience, their communication and turnaround time need significant improvement.

They have handled every kind of computer issue for me for several years, from selling me the…read moredesktop and installing it to sending it to recycling for me when it was due for replacement. I have purchased two computers from them now. Phone and remote consultations to fix issues with audio and other performance issues have been really helpful. Always with a professional, patient, can-do attitude!

Great service and company. Love the customer service and friendly staff. Excellent quality and very…read moreaffordable pricing. Great knowledge.

Buyer beware! They overcharge for IT services, do not bring essential tools, and failed at Setting…read moreup some basic equipment. They treat people disrespectfully as well. I recommend contacting a reputable IT provider as there are several other alternatives.

We had several unusable computers, full of junk like adware and malware and viruses. We were…read moreapproached by FreshStart HD to use their data compression software and new hard drive solution to salvage these computers, so we wouldn't have to buy new ones. We used it on 7 computers from 30gig to over 150gig and each now runs fast smooth - just like new. Probably saved us $3000 overall, for just $199 I am a huge fan now. highly recommended

Note: This is not a retail store, but a computer supplier which sells via the Internet, at:…read morehttp://www.cerise.com/ Context: I am a long-time customer of boutique computer outfits, such as Velocity Micro and Falcon Northwest, which specialize in custom-built computers. The product I purchased was accurately constructed to my specification, and has lasted 2 years so far, with only 1 minor hardware issue (flash media reader no longer functions): 4 stars. Selection of components and extras is pretty good, but not what I'd call "expansive" (for example it's not possible to get a solid state hard-drive, and no second hard-drive): 3 stars. Price was in line with the product offering: 4 stars. Cerise staff expertise was as good as that at any other boutique: 5 stars. For a boutique, service was a bit iffy, with more delay than I'm accustomed to in this market, and too little information on the progress of assembly and expected delivery date on my machine: 3.5 stars. Bottom line: I'd consider using Cerise again, although the premium one pays to be in this end of the computer market warrants better customer service, so I'd at least consider other options.

In a society where trust and integrity are in short supply, SysQuick is a rare find. I brought my…read moreWD Passport external hard drive to SysQuick for service and the owner was knowledgeable, professional, and went above and beyond to try to resolve my issue. I highly recommend this company!

First I took my pc here because I was getting a skipping when gaming, like a 1 or 2 second pause…read more They had it about a week and when I got it back it wasn't fixed. I figured it might be something with the ssd. I bought a new ssd and other components and had them install everything. First off, the wiring was really sloppy. Second, random things that I never had an issue with became an issue after getting it back like when I don't touch the mouse and the pc goes into sleep mode, it won't wake back up. I have to long press the power button and enter through bios everytime. Also, I can't type in the windows search bar, or Netflix search bar or a few others. Idk what's up with that, may be unrelated. Long story short, they had the pc for a good while each time and it's worse than before