They have handled every kind of computer issue for me for several years, from selling me the…read moredesktop and installing it to sending it to recycling for me when it was due for replacement. I have purchased two computers from them now. Phone and remote consultations to fix issues with audio and other performance issues have been really helpful. Always with a professional, patient, can-do attitude!

Very slow service and poor communication…read more The diagnostic process took far longer than expected, despite my repeatedly following up for updates. Communication throughout the process was poor, and I was rarely informed about the status of my laptop. In the end, I was simply told that the motherboard was damaged and the laptop could not be repaired. If I just wanted a second opinion that my laptop was broken, I could have gotten one much much faster and at no cost. The experience cost me both time and money, and I was left frustrated by the lack of timely updates and clear communication. I can't comment on the quality of their repair work since no repair was performed, but based on my experience, their communication and turnaround time need significant improvement.

Great store great service 100% fantastic people and great work!!!!!!!!!! Will definitely be backread more

I went to Best Buy initially (I don't know why, maybe I was feeling particularly stupid and…read morethick-headed at the time) and was told that to repair a broken LCD on a 400 dollar laptop would cost...300 dollars. Also, they would have to mail it in to the repair center. I asked why it was so expensive, and the guy said "well, LCDs are really expensive, so the part alone is 200 dollars". I was thinking, ok, who the fuck falls for this crap from a pasty dickwad like this guy? Who would ever think an LCD screen was more than 80 bucks on amazon or ebay? This is why Best Buy is going out of business. The employees that work there are shit. The products are generally shit (unless you firmly deny geek squad protection, warranty protection, repair plans, 5 year soul sucking plans, etc), and honestly they operate on the assumption that Americans are stupid. Yo, Best Buy, we have wikipedia and google, man. Stop being so 1999. Anyway, I called up Charm City Networks, and they said "yeah the part is like 60-80 bucks, but you can buy it online and bring it in and we just charge for labor". They charged 100 bucks for labor(fair enough) and so I went in to see if it was just the LCD that had a problem. They checked the computer, fixed it within a day, and I picked it up the next day after lunch. It was as easy and painless as possible, and affordable as hell. The guys that work there are very nice and helpful, and generally will go out of their way to make sure you have a great customer experience. Everything in that last paragraph is the exact opposite of Best Buy...which is why I recommend these guys for any computer/laptop hardware repair work.

I have been using their services for the past three years and each time the problem was solved…read moreexpeditiously and satisfactorily. Each representative including Eric Lebron, the owner, have been professional, courteous and responsive. My latest service involved a Trojan Virus attack which prevented any internet activity. The problem which was insurmountable to say the least was completely rectified by Mr. Lebron. I highly recommend him for all your computer service needs, small or large. James Getz

I was having an awful time with my computer, slow, pop ups, redirecting my web searches. I called…read moreComputer Handyman after hearing an ad on the radio. They set up an appointment for the next day, although I talked to them late in the afternoon. Arrived exactly on time, and within an hour all of my problems were solved. Virus removed, resolved issues I had with my camera loading to the computer, resolved my printing and scanner problems!! I can't say enough good things. I am VERY pleased. I didn't have to leave my home, and the price was very reasonable. I Highly recommend this company. Maureen Butler

Let me tell you, I am not as easy customer, sometimes obnoxious, I know, I am working that in…read moretherapy. Just stop! I screwed up my computer with a virus a few years ago and I called those Geeks, and they were a waste of my time, ended up getting a new computer. But for the last 6 years I have relied on Eric Lebron and his staff at ComputerHandyManMd to com come fix my stupid mistakes, and I am a sucker for malware. I eventually call Eric at Computer Handyman Eric is is patient because he understands the sensitivities of folks who are technology aware but diagnostically challenged. It is a good crew. And they come to your house! And they listen, And fix your damn computer with minimal price. Love this company. Listen for ads on WBAL radio Don't ask me about my vacuum cleaner....another review.

Eric and John are super nice. When my computer died, they responded immediately to my cries for…read morehelp. Unfortunately, John wasn't able to salvage any data from my hard drive while at my house, so he took the computer to his house to keep trying. I appreciated his efforts, but he had my computer a lot longer than I expected. That said, it was fried anyway, so I didn't really need it back. When we finally did connect, John returned my old computer and offered to spruce up Windows 8 on my new one (basically to make it work like Windows 7, which I prefer). It only took him a minute to do, but it made a big difference. All this to say that I highly recommend these guys. I'm hoping that my new computer doesn't have issues, but I'll call Eric and John if it does.

In Dec 2018 had an older (Vista) computer that was choking on little furry balls of electrons virus…read moretails, and scrambled digits. In my mind, someone could just wipe it back to factory setting/install and it would work great. I asked BNet to fix it, and the gentleman explained that it really wasn't worth fixing. At first, I thought "okay, he's just trying to force a sale..." I was wrong, and yet a bit right. He *DID* have a computer to sell me, but it was an AWESOME deal. They buy excellent (HP, Dell, etc.) laptops from top tier companies that have a two year "technology refresh" contract. Into these 2-year-old laptops, they wipe the memory, put in a new HD, new battery, a fresh install of the OS (Win10 on mine) and recent MS Office. They even through in a new power brick and cord. The price? $200 for mine. (I'd guess this may be slightly higher by now, or based on the batch they have received/refurbished). I will never buy another brand new laptop while living in B'more, as long as BNet is in business. Good shop, and a great deal on a computer that's still running strong

My recently bought mac stopped working, one of the kids had dropped water by mistake. BNet ordered…read morethe bew part and got it working in a week at reasonable price. Keep up the good work.

I would highly recommend! This company not only repaired my son's laptop but they also went above…read moreand beyond what I expected by keeping me in the loop of what they found and what was needed to fix it. Fast, friendly, very knowledgeable at competitive rates. ThanJ's again!

My desktop computer was completely functionless. I had a backup of only a part of my data and…read morepictures. I was given Tom's contact information. I called him. He came the same day. Because the damage was so complete he took my computer away with a promise to return it in three days. Three days later he called to ask when he could bring it back. He arrived on time set it up. He had got everything back and FUNCTIONING; with an offer to respond to any call from me 24/7. The next weekend he followed up with a call and came over to my house "just to see that everything was working." Over the next month I have called him several times with questions. He has answered them all,, either over the phone or by remotely accessing my computer and making the changes. He and his service are exemplary. He is always on time, understanding, responsive, and reliable. He is an extremely personable person, and as far as I can judge from our relatively short time of interaction, completely trustworthy and honest - he does like to talk! I recommend him and his maintenance contract for any computer work from a simple home-computer to a networked business enterprise. "

While attending University of Baltimore, my laptop began doing weird stuff like trouble rebooting,…read moreerror messages, viruses and etc. I knew the IT guys at the campus repeatedly worked with the laptop, but no change. So, while researching best computer shops, I came across Onsite and discussed it with my husband. He recommended that we see what they can do, plus we live in Essex. We went there and discussed what problems I was having and he fixed it and brought it to my home personally; I thought that was very kind of him. The professionals were so warm and honest that I now only take my laptop to Onsite. I recommend everyone that have any computer problems take it there.

What a nice company to do business with. Steve knew my problem almost immediately and in just a…read morecouple of days it was fixed! Now my laptop works better than ever and the cost was very reasonable. I would highly recommend Onsite Computer Repair.

One of those rare times that I wish I could give 10 stars! Such outstanding service is hard to…read morefind these days. I contacted the business online and received a text AND voicemail an hour or so later. When I called back and spoke to Steve, he and I had such a great conversation about computers. He gave me his address and I took the laptop to him. Imagine my surprise to receive a video by text only 20 minutes later, telling me his diagnosis! The hard drive was kaput. He said he could install a new one for me and we discussed some options about buying one. As it turned out, I recalled that I had purchased an extended warranty which would cover a replacement. So he thanked me for my business and said I could pick it up anytime. He gave me the student discount because the laptop actually belongs to my grandson, who is in 5th grade. :D And at $62.50 I am exceptionally happy. I'm telling you, if I ever need any help with all the laptops in our family (which I maintain) I will definitely go to PPCS again!!

My son's gaming pc went out, and I found this company on Yelp. Honest, fast, friendly, and…read moreaffordable. My son is very happy with the repair results, and so am I. His gamming pc is running like new, and he's back to yelling in his matches, lol. I highly recommend using this company for your computer repairs.