Eric and John are super nice. When my computer died, they responded immediately to my cries for help. Unfortunately, John wasn't able to salvage any data from my hard drive while at my house, so he took the computer to his house to keep trying. I appreciated his efforts, but he had my computer a lot longer than I expected. That said, it was fried anyway, so I didn't really need it back. When we finally did connect, John returned my old computer and offered to spruce up Windows 8 on my new one (basically to make it work like Windows 7, which I prefer). It only took him a minute to do, but it made a big difference.
All this to say that I highly recommend these guys. I'm hoping that my new computer doesn't have issues, but I'll call Eric and John if it does. read more