I would like to commend the Best Buy store located in Owings Mills for one of their outstanding…read moreemployees named Demetrius. He was so great at helping me pick out the right iPhone case and screen cover for my iPhone 14 Pro Max. I've had this phone for 3 years that I bought in New England and knew it was time for a new case/cover. I wasn't sure where to shop since I'm new to Owings Mills, so I checked out Best Buys. Not only did Demetrius help me with what I needed, but he patiently installed the case and cover for me (even when I picked out the wrong size). He's a real asset to this store and to your company. As a 75 year old man, I truly appreciate it when a young person takes the time to help someone who is not tech savvy. Five stars for this young man...keep up the great customer service Demetrius because you're going places. Thank you, Bishop William F. Fuller, Jr., D.Min.

I was at the Owings Mills location yesterday morning and I received the worst customer service than…read moreI have ever received in my over 60 years of life. I could not get not one person to assist me with my purchase. Not one. It was like no one was trying to sell anything. When I arrived, one guy was talking to a customer, but then he disappeared. A lady walks by I ask if she could assist me. "No. I work here but I don't do sales. I'll call someone to come assist you." She did but no one showed up. I ask the guy who's by the door. I don't know what his function is but he's definitely rude. and full of self-importance. I asked if he could get someone to assist me, I wanted a tv. I had already picked out two online before I came and wanted to make the final selection in the store because I had questions. He said go over there under that sign and someone will help you or just grab a tv off the shelf. I didn't want to just grab a tv, I wanted assistance. I was in the store because I needed help, not because I worked there. Not to mention, I had already been under the sign for almost 1/2 hour. I had questions. I ended up going to my car and placing an order online. It took about 5 mins to get the tv, but I didn't get to ask questions or ensure that I would be happy with the selection. I got absolutely no customer service, and they all seemed like they didn't care about customers or what's going on in a store. You'd think if they see someone for looking around in the same area for 1/2 hour not purchasing, someone might say "May I help you." That never happened. I don't know what the problem is with the employees at this location and I will never, ever consider spending a dime at this particular Best Buy. This store couldn't care less about customers or whether or not they make a sale. As for the TV, I will most likely return it over the weekend. When I think back on my visit to this location. All I want is my money back. I can spend it some place where employees still practice customer service.

Wow!!! I have an iPod 7 that's been in a drawer for years. Was told by 3 different shops that it…read morewasn't worth repairing. These guys fixed it in a day for a reasonable price. Very knowledgeable about electronics and great service.Will definitely be using them again.

I won't ever go back!…read more Not happy with their customer service, I spoken to very condescendingly... The turn around time was ridiculously long with a very lame excuse. Never again!

Woohoo! is there a 6th and 7th Star! All I can say is awasome, Fast, dependable services. I Called…read morethe place and the gentleman that answered was actually really nice and helpful. The techs in this company have an extensive backround in trouble shooting and and all computer issues. They are very knowledgable . They are the goto guys (the Experts) for my computer system. Great service!!!!! 7 Stars!!!!

From the owner: We specialize in customer service, computer repair, and network troubleshooting.read more

My son got milk in his computer and we thought it was dead. Kevin came out, on a Sunday, to see if…read moreall was lost. Kevin made sure that the battery was working and even sent us a link to get the correct battery. He is personable, professional and helpful. Would highly recommend him.

From the owner: Since 2020, KTG IT Solutions, LLC has been a leading provider of Electronics/Computer Repair and IT…read moreconsulting for residents, small and medium sized businesses in Maryland. ​ “Computer repairs FOR any complexity.” “KTG IT Solutions guarantee to meet all your technology repair needs. We are fast, affordable and mobile! Technology plays a major role in our lives. During these unprecedented times, the world is relying on technology now, more than ever. When your desktop, tablet, or laptop needs a fix, you should have an expert to handle your repair. That is where we come in! With over 10 years of experience in the electronic repair industry, KTG IT Solutions is reliable to get the job done quickly and effectively, providing the best in customer service.” “A trusted source…” Best Prices Quick/Convenient Repair Time Experienced Professional We can come to you! “Remote and mobile…” We provide Remote IT Solutions to examine your unique PC needs. Our professionals are experienced in dealing with critical PC challenges.

Great communication, said exactly what was wrong with the printer and a good estimate of what it…read morewould cost to fix. Fast turnaround time. Highly recommend!

They did a great job of fixing my broken laptop case and were the first shop to respond to my…read moreinquiry. The part took a few days to get but the fixed the machine a few hours later. Great job!

Losing sales being extremely understaffed two days before Christmas. Poor guy needs help.read more

Some friends recommended me to shop here for my video game console. Service was fast and I got just…read morewhat I wanted with great selection. Pre owned games and consoles available. I was pleasantly surprised here at Game Stop.

I stopped here while waiting on food to see if they had any iPhone cases. They had a nice selection…read moreof phone cases and AirPod cases. The manager said they also do phone and iPad screen repairs. He also gave me a great discount on my phone case! Check them out for some some phone goodies!

Stay as FAR AWAY as you can. Brought infully functional Surface pro tablet for screen replacement…read more(cracked.) Was told not to worry,but they couldn't get screen so I ordered myself and gave to them. First screen worked but touch input did not. They said screen was defective so I returned and ordered a second from a different supplier. Brought it in and same result...so I took my now NON-FUNCTIONAL surface to another repair shop. They told me that the digitizer board had been damaged and that there was also damage to the digitizer and display cables as well. At no time did they call me to let me know the status (I always had to call them.) It will now cost me more than the unit is worth to buy on Ebay or second hand market to fix the damage this SHAM place did and return my surface to working order. I tried to call the owner number given to me by the store "manager" but no response or call back to my voicemail.