I was at the Owings Mills location yesterday morning and I received the worst customer service than…read moreI have ever received in my over 60 years of life. I could not get not one person to assist me with my purchase. Not one. It was like no one was trying to sell anything. When I arrived, one guy was talking to a customer, but then he disappeared. A lady walks by I ask if she could assist me. "No. I work here but I don't do sales. I'll call someone to come assist you." She did but no one showed up. I ask the guy who's by the door. I don't know what his function is but he's definitely rude. and full of self-importance. I asked if he could get someone to assist me, I wanted a tv. I had already picked out two online before I came and wanted to make the final selection in the store because I had questions. He said go over there under that sign and someone will help you or just grab a tv off the shelf. I didn't want to just grab a tv, I wanted assistance. I was in the store because I needed help, not because I worked there. Not to mention, I had already been under the sign for almost 1/2 hour. I had questions. I ended up going to my car and placing an order online. It took about 5 mins to get the tv, but I didn't get to ask questions or ensure that I would be happy with the selection. I got absolutely no customer service, and they all seemed like they didn't care about customers or what's going on in a store. You'd think if they see someone for looking around in the same area for 1/2 hour not purchasing, someone might say "May I help you." That never happened. I don't know what the problem is with the employees at this location and I will never, ever consider spending a dime at this particular Best Buy. This store couldn't care less about customers or whether or not they make a sale. As for the TV, I will most likely return it over the weekend. When I think back on my visit to this location. All I want is my money back. I can spend it some place where employees still practice customer service.

I came into Best Buy roughly two weeks ago in search of a laptop. Joe (who works with the Apple…read moreproducts) came over asking me what I was looking for in a laptop and basically helped me to realize that I would be better off with an iPad as it met my functionality needs and my price range. Honestly I could not be happier with this decision! Joe was great, sweet, friendly and informative. Thanks again!

Gadget Guru in Owings Mills Maryland is OUTSTANDING!!!!!!! Rating from 1-10....I give it a 15!!!…read more They are professional and welcoming at the same time. They analyze the situation and manage the repairs quickly and efficiently. Their pricing is fair. Our family highly recommends them without hesitation. Barbara Friedman

Brought in my iPhone SE3 for a battery replacement. About an hour turnaround, $83. Nice, right?…read more... Got the phone back with the home button screwed up! They could not fix it, and would not take ownership of the issue. Kept saying that they never touched that part of the phone; must be water damage; just a coincidence; anything other than 'it was damaged while under their control'.

Woohoo! is there a 6th and 7th Star! All I can say is awasome, Fast, dependable services. I Called…read morethe place and the gentleman that answered was actually really nice and helpful. The techs in this company have an extensive backround in trouble shooting and and all computer issues. They are very knowledgable . They are the goto guys (the Experts) for my computer system. Great service!!!!! 7 Stars!!!!

From the owner: We specialize in customer service, computer repair, and network troubleshooting.read more

My son got milk in his computer and we thought it was dead. Kevin came out, on a Sunday, to see if…read moreall was lost. Kevin made sure that the battery was working and even sent us a link to get the correct battery. He is personable, professional and helpful. Would highly recommend him.

From the owner: Since 2020, KTG IT Solutions, LLC has been a leading provider of Electronics/Computer Repair and IT…read moreconsulting for residents, small and medium sized businesses in Maryland. ​ “Computer repairs FOR any complexity.” “KTG IT Solutions guarantee to meet all your technology repair needs. We are fast, affordable and mobile! Technology plays a major role in our lives. During these unprecedented times, the world is relying on technology now, more than ever. When your desktop, tablet, or laptop needs a fix, you should have an expert to handle your repair. That is where we come in! With over 10 years of experience in the electronic repair industry, KTG IT Solutions is reliable to get the job done quickly and effectively, providing the best in customer service.” “A trusted source…” Best Prices Quick/Convenient Repair Time Experienced Professional We can come to you! “Remote and mobile…” We provide Remote IT Solutions to examine your unique PC needs. Our professionals are experienced in dealing with critical PC challenges.

It was great. Jeremiah, owner of 27Solutions, was wonderful. They are knowledgeable, professional,…read moreknow what they are doing. He explained everything to me about what was wrong with my computer and how to repair it. I was very pleased with their knowledge and workmanship.

Great communication, said exactly what was wrong with the printer and a good estimate of what it…read morewould cost to fix. Fast turnaround time. Highly recommend!

Customer service skills is excellent! 2 employees helped me with my situation I had with a game…read morestop store in Columbia. The Columbia store would not exchange a brand new game they sold me for my son system that it did not work for. I called game stop in Owings mills and explain my problem the young lady told me to come in and they would fix the problem for me with no issues @ all. I recommend Owings mills store for everyone! Tyra Patterson

Losing sales being extremely understaffed two days before Christmas. Poor guy needs help.read more

I stopped here while waiting on food to see if they had any iPhone cases. They had a nice selection…read moreof phone cases and AirPod cases. The manager said they also do phone and iPad screen repairs. He also gave me a great discount on my phone case! Check them out for some some phone goodies!

Stay as FAR AWAY as you can. Brought infully functional Surface pro tablet for screen replacement…read more(cracked.) Was told not to worry,but they couldn't get screen so I ordered myself and gave to them. First screen worked but touch input did not. They said screen was defective so I returned and ordered a second from a different supplier. Brought it in and same result...so I took my now NON-FUNCTIONAL surface to another repair shop. They told me that the digitizer board had been damaged and that there was also damage to the digitizer and display cables as well. At no time did they call me to let me know the status (I always had to call them.) It will now cost me more than the unit is worth to buy on Ebay or second hand market to fix the damage this SHAM place did and return my surface to working order. I tried to call the owner number given to me by the store "manager" but no response or call back to my voicemail.